Handspring Treo 180 Communicator User Guide
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Appendix APage 201 Appendix A Maintaining Your Communicator This chapter provides information on the following: nProper care of your Treo™ 180 communicator nMaximizing battery life nResetting your communicator Caring for your communicator Your communicator is designed to be rugged and reliable and to provide years of trouble-free service. Please observe the following general tips when using your communicator: nTake care not to scratch the screen of your communicator. Keep the screen clean. When working with your communicator, use the supplied stylus or plastic-tipped pens intended for use with a touch-sensitive screen. Never use an actual pen or pencil or other sharp object on the surface of the communicator screen. nYour communicator is not waterproof and should not be exposed to rain or moisture. Under extreme conditions, water may enter the circuitry through the front panel buttons. In general, treat your communicator as you would a pocket calculator or other small electronic instrument. nThe touch-sensitive screen of your communicator contains a glass element. Take care not to drop your communicator or subject it to any strong impact. Do not carry your communicator in your back pocket: if you sit on it, the glass may break. nProtect your communicator from temperature extremes. Do not leave your communicator on the dashboard of a car on a hot day, and keep it away from heaters and other heat sources. nDo not store or use your communicator in any location that is extremely dusty, damp, or wet. nUse a soft, damp cloth to clean your communicator. If the surface of the communicator screen becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution. Battery considerations Please note the following considerations when using the rechargeable battery in your communicator: nWhen wireless mode is on, your communicator battery should provide 60 hours of stand-by time, or 2.5 hours of talk time between charges. When you use your communicator in handheld mode and wireless mode is off, your communicator battery provides approximately three weeks of use between charges. nYou can conserve battery life by minimizing use of the backlight feature and by choosing a lower Auto-off setting which automatically turns the communicator off after a period of inactivity. See page 173 and page 18 for more information.
Page 202 Maintaining Your Communicator nIf the battery becomes low in the course of normal use, an alert appears on the communicator screen describing the low battery condition. If this alert appears, connect your communicator to the HotSync cable or travel charger to charge the battery. nIf the battery drains to the point where your communicator does not turn on, it stores your data safely for about three days. In this case, there is enough residual energy in the battery to store the data, but not enough to turn on your communicator. If your communicator does not turn on when you press the power button, you should charge the battery immediately. nIf you leave a drained battery in your communicator for an extended period of time, you can lose all of the stored data. If this happens, charge the battery and use the reset button to reset your communicator as described in the next section. After you reset your communicator, perform a HotSync operation to restore the data from your computer. Resetting your communicator Under normal circumstances, you will not have to use the reset button. On rare occasions, however, your communicator may no longer respond to buttons or the screen. In this case, you need to perform a reset to get your communicator running again. Performing a soft reset A soft reset tells your communicator to stop what it’s doing and start over again. All records and entries stored in your communicator are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the General Preferences screen (to set time and date). To perform a soft reset: 1. Unscrew the tip of the stylus to access the reset tool. 2. Use the reset tool to gently press the reset button inside the hole on the back panel of your communicator. T TT Ti ii ip pp p: :: : You can also use the tip of an unfolded paper clip (or similar object without a sharp tip). Reset tool
Appendix APage 203 Performing a warm (or safe) reset A warm (or safe) reset bypasses system extensions on your communicator, such as HackMaster hacks or system patches. Performing a warm reset enables you to uninstall a third-party application that may be causing a problem. To perform a warm (or safe) reset: 1. Press and hold the top scroll button on the front panel of your communicator. 2. While holding down the top scroll button, use the reset tool (or similar object without a sharp tip) to gently press the reset button. 3. When the system screen appears, release the top scroll button. Performing a hard reset With a hard reset, all records and entries stored in your communicator are erased. Never perform a hard reset unless a soft or warm reset does not solve your problem. N NN No oo ot tt te ee e: : : : You can restore any data previously synchronized with your computer during the next HotSync operation. To perform a hard reset: 1. Press and hold the power button on the top of the communicator. 2. While holding down the power button, use the reset tool (or similar object without a sharp tip) to gently press and release the reset button. 3. When the system screen appears, release the power button. 4. When a message appears on the communicator screen warning that you are about to erase all the data stored on your communicator, do one of the following: nPress the top scroll button on the front panel of your communicator to complete the hard reset and display the Digitizer screen. nPress any other button to perform a soft reset. N NN No oo ot tt te ee e: :: : With a hard reset, the current date and time are retained. Formats Preferences and other settings are restored to their factory default settings. 5. If the language selection screen appears, select the same language you selected for your desktop software. Choosing a different language may result in loss of data.
Page 204 Maintaining Your Communicator To restore your data after a hard reset: 1. Open Palm Desktop software. 2. From the HotSync menu, choose Conduit Settings. 3. From the User pop-up menu, select your user name. 4. Select an application in the Conduit list. 5. Click Conduit Settings. 6. Select Macintosh overwrites handheld. N NN No oo ot tt te ee e: :: : Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync Actions revert to their default settings. To use a new setting on an ongoing basis, click Make Default. Thereafter, whatever you selected as the default setting is used when you perform a HotSync operation. 7. Click OK. 8. Repeat steps 4 through 7 to change conduit settings for other applications. 9. Close the Conduit Settings dialog box. 10. Perform a HotSync operation.
Appendix BPage 205 Appendix B Troubleshooting Tips If you encounter a problem with your Treo™ 180 communicator: nReview this section to see if your problem is listed nCheck our web site at www.handspring.com for the latest technical support information N NN No oo ot tt te ee e: :: : Thousands of third-party add-on applications have been written for Palm OS ® devices. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.
Page 206 Troubleshooting Tips Operating problems Tapping and keyboard problems ProblemSolution My communicator won’t turn on.Try each of these in turn: nAdjust the contrast settings. nMake sure the battery is fully charged. nPerform a soft reset. See page 202 for details. nIf your communicator still does not operate, try a hard reset. See page 203 for details. My communicator keeps turning itself off.Your communicator is designed to turn itself off after a period of inactivity. This period can be set at one, two, or three minutes. Check the Auto-off setting. See page 173 for details. My communicator is not making any sounds.nCheck the ringer switch setting on top of your communicator. The setting turns off all sounds on your communicator. nCheck the System Sound setting. See page 173 for details. My communicator has frozen. This is most commonly attributed to conflicts with third-party software. Try each of these in turn: nPerform a soft reset. See page 202 for details. nDelete any application you recently installed. See page 42 for details. nPerform a warm reset. See page 203 for details. nPerform a hard reset. See page 203 for details. I don’t see anything on my communicator’s screen.nAdjust the contrast settings. nCharge the battery. nPerform a soft reset. ProblemSolution When I tap the buttons or screen icons, it activates the wrong feature.Calibrate the screen. See page 172 for details. When I press Menu , nothing happens.Not all applications or screens have menus. Try changing to a different application.
Appendix BPage 207 Wireless communication problems Problem Solution I can’t use the wireless features nMake sure your Treo battery is charged. nMake sure wireless mode is on. To turn on wireless mode, press and hold the power button for at least two seconds, until you hear a confirmation tone. An ascending tone means wireless mode is now on, a descending tone means wireless mode is now off. I get a message that my SIM card is missing when I turn on my Treo nMake sure your SIM card is properly inserted. The metal contacts must face up on the inside of the SIM door, and the side with the corner cut must slide into the SIM slot first. For details, see the instructions in the Quick Reference guide. nYour SIM card may be damaged. Contact your wireless service provider for a new card. My Treo requires an unlocking code (PIN), but I didnt set one nYour wireless service provider may have set the locking code before you received your Treo. Enter the default unlocking code (PIN) and then tap OK. In North America, the default unlocking code is usually 1234 or 1111. If this doesnt work, contact your wireless service provider. N NN No oo ot tt te ee e: : : : It is actually your SIM card that is locked, not your Treo. nIf you see the Unblock Phone screen instead of the Unlock Phone screen, you entered the unlock code (PIN) incorrectly three times, and your Treo is now blocked. Contact your wireless service provider to obtain the unblock code. If you enter the unblock code (PUK) incorrectly ten times, your SIM is permanently disabled. I called my wireless service provider to activate my service, but wireless mode still doesn’t workSome wireless service providers require 24 hours or more to activate your wireless service. If it has been longer than your wireless service provider’s activation period, report the problem to your wireless service provider. My phone number isnt on the Phone Info screenYour wireless service provider may need to install your phone number onto your SIM card. Contact your wireless service provider to see if they can send a message to your Treo that writes your phone number onto your SIM card.
Page 208 Troubleshooting Tips My Treo wont register to the networknYou are probably outside a network coverage area. Try using another GSM phone to verify whether coverage is available in your current location. nIf coverage is available in your location, try your SIM card in another GSM phone. If it still doesn’t work, your SIM card may be malfunctioning. Contact your wireless service provider for another SIM card. nTurn off the wireless mode on your communicator, and then turn it on again. If a dialog appears asking if you want to search for a network, tap Yes. I tried dialing a phone number, but my Treo just beeps at me nMake sure you dialed the correct number. nWait a few minutes and try again. If the network is very busy, calls cannot connect. nVerify that you are in a network coverage area and then move a few yards away and try the call again. If you are in a weak coverage area (1 bar of signal strength or less), you may not be able to complete calls even though you are registered to the network. I cant dial international numbersFor security purposes, some wireless service providers require you to enable international calling on your account. Call your wireless service provider for details. Call waiting doesn’t work Enable call waiting in the Call Preferences dialog. See the section that begins on page 97 for details. If the problem persists, contact your wireless service provider to confirm that this feature is available in your area. Call forwarding doesnt work For security purposes, most wireless service providers require you to enable this feature on your account even though there is usually no extra charge. Call your wireless service provider to enable call forwarding. Caller ID blocking for my outgoing calls doesnt workSome wireless service providers require you to enable this feature on your account. Call your wireless service provider to enable blocking your Caller ID. Some incoming caller’s names don’t appear in Call History nFind out if a caller has blocked their Caller ID. nCall History does not show names for records you marked hidden in your Contacts list.
Appendix BPage 209
The Blazer™ application won’t
connect to the InternetnConfirm that you wireless service plan includes data
services and not just voice minutes.
nCheck with your Internet Service Provider to confirm that
your Network Preferences settings are properly
configured.
1.Press Option and then press Menu to access
the Applications Launcher.
2.Tap the Preferences icon .
3.Select Network from the pick list in the upper-right corner.
4.Check your Username, Password, and the phone number.
The phone number should be the number you use to dial-
in to your ISP.
5.Tap Connect. If the Connect button changes to a
Disconnect button after the connection dialogs finish,
your Network Preferences settings are working. If the
Connect button does not change, tap Details and enter
DNS and IP address information for your Internet Service
Provider.
I
II Im
mm mp
pp po
oo or
rr rt
tt ta
aa an
nn nt
tt t:
:: : AOL users must download AOL for Palm from
www.aol.com/anywhere/pda/palm/palmaol to
retrieve e-mail. AOL does not support web
browsing with Blazer.
Some phone numbers don’t
appear in the SMS LookupMake sure the number you want is identified as a mobile
number in your Contacts list. Only mobile phone numbers and
e-mail addresses appear when you use the SMS Message
Manager Address by Last Name Lookup feature.
I can’t send SMS messages
nMake sure SMS services are enabled on your account by
checking the SMS Preferences dialog to see if the SMS
Message Center number is on this screen. If the number is
missing, contact your wireless service provider for the SMS
Message Center number and enter it in the SMS
Preferences dialog.
N
NN No
oo ot
tt te
ee e:
: : : Receiving SMS messages does not indicate that
you have a subscription to your wireless service
provider’s SMS service. You must subscribe to this
service to send or reply to messages.
nVerify that you are in a GSM coverage area.
nMake sure the destination number is correct. Some
wireless service providers require 11-digit phone numbers
for SMS messages.
Page 210 Troubleshooting Tips I get an error message when I send an SMS message to an email address Make sure you have subscribed to and enabled the SMS Email feature. You need to get the SMS Email Center number from your wireless service provider and enter it in the SMS Preferences dialog. This number is different from the SMS Message Center number you use to send messages to other mobile phone numbers. See page 129 for details. I get an error when sending a long message to myselfSome wireless service providers have difficulty sending long SMS messages to your own phone number. Try sending long messages as a series of smaller messages instead. I get an error when making data calls nCheck with your wireless service provider to make sure that data services are enabled on your account. nVerify that you are in a coverage area. The SIM Book application wont openMake sure your SIM card is inserted in your Treo and that wireless mode has been on for at least 30 seconds. My SIM Book doesn’t display the full name and numberWhen a name or number is longer than will fit in the SIM Book display, three dots appear to indicate that the entry contains additional information. SIM Book does not truncate the actual entry, it just does not appear on the screen.