GTE Omni Si Database Technical Practices Manual
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TL-130400-1001Record Code DK: Repertory Dial Key Code16.5 Record Code DK, Figure 16.5, defines the set of repertory dial numbers that can be assigned to agent groups. The maximum number of entries for each repertory dial set is 17, corresponding to the repertory dial keys on the CAS Main instrument. If the agent group is ACD, the maximum number of code entries is 16. One entry should be made for each agent group. Use one record for each repertory dial number in each of the sets. I1 I1 I1 I1718191011...
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TL-130400-1001COL.NO. Table 16.5Entry Field for Record Code DK COL.VALID NAMEENTRIESCOMMENTS 12Set NumberO-3 = numberThis field determines the set used. 13-14Repeat Dial Key00-l 6 = number - Number “IThis field determines the repertory dial key. 15-30Dial Key CodeA-ZIndicate the repertory dial key characters o-9assigned to the indicated dial key. I-Each dial key code can be 16 characters._? ‘-NOTE: The following seven ASCII characters =can also be entered in the dial key code: .& = pause * 9(= in...
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TL-130400-1001Record Code RC: Release Link16.6 Record Code RC, Figure 16.6, defines the trunk Trunk Circuitcharacteristics associated with the CAS (Centralized Answering Service) Branch RLTs (Release Link Trunks). --------- r--- r-------------~--- T-T-------T . . ---------------------------------~I- fI 1;T T T T TITi;i I I1;163333 11I II E$ : ; II ;I5 IIII x 1111111 1,I II I’ I*1) T fT3161, T3171,I R’IT3181, T3191III I I I I :-T-T-t-T-t-T-t-t-t-T-t-t-II I...
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TL-130400-1001 COL. NO.Table 16.6Entry Field for Record Code RC COL.VALID NAMEENTRIESCOMMENTS 12-13Release Link00-l 5 = numberTrunk NumberThe release link trunk number must be unique across this record code. Each RLT number .=_must be unique across this form. 14--PEC .*0 = PEC numberEnter PEC 0. -The physical location for each RLT must be unique..-The card used is a double-width card. _ 15GroupA-D = groupWhich group (A, B, C, or D) within PEC 0 is numberthis card? 16-17Card Slot00-l 1 = slotWhich card...
Page 315
TL-130400-1001Record Code SM:16.7 Record Code SM, Figure 16.7, defines the message that Source Messagesappears in the LCD (Liquid Crystal Display) of the agent’s instrument. These messages are displayed when a call from a source group is routed to an agent. T----------‘--r-------------------------------~-----------------------------~ I’ III II I12 ;II I r: ;T5333III I I __II- II.._.I F S N; R’” C; S G’I Im I ‘0 E O’E 010 RIMESSAGEI II; T’ -1; 0\C DIU P,(ASCII CHARACTERS)II R’ ,D EIRIII A’I- IC N’III...
Page 316
TL-130400-1001Record Code SP:16.8 Record Code SP, Figure 16.8, defines selected messages Special Messagesthat a supervisor can send to an agent. The system supports a maximum of eight messages. r---------r-r------‘------------------------~-------------------------------~ fI 1:I I I NlI I t DlII IT5334 II EII I’ ?.!II II I I IMESSAGEI II (ASCtl CHARACTERS)IIII II II II II II I II1I II I II IT-t-T-T-T-T-T-T-T-T-T-T-T-r-r-t-r-T-T-T-T-T-T-T-T-T-T-iI1 I1 I1 I1 11 I1 11 I1 11 11...
Page 317
TL-130400-1001Record Code TM:16.9 Record Code TM, Figure 16.9, defines the supervisor’s Supervisor Talk/Monitorrepertory dial key code (one maximum). This table has been Repertory Dialexpanded to collect key codes for the silent monitor feature. Key Code T-----‘---r-------------------------------~-------------------------------~---~ iIIIIIII I II IIIIIT5336tT5349II Is-fII IL.”II I III . I SUPERVISOR’S DIAL KEY CODE (ASCII CHARACTERS)iISUPERVISOR’S SILENTi IT;I I; R’IMONITOR DIAL KEY CODEI A’III N’I(ASCII...
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TL-130400-1001 Table 16.9Entry Fields for Record Code TM COL.COL.VALID NO.NAMEENTRIESCOMMENTS 12-27Supervisor’s A-ZThis field determines the supervisor’s dial Dial Key Code O-9repertory key code assigned to the x-Isupervisor’s talk monitor dial key. The dial.”?key code can be a maximum of 16=characters. .NOTE: The following special ASCII characters*can also be used as entries in the I ‘.supervisor’s dial key code: . .& = pause. ,(= in character position 1, repertory dial key applies to line 1 ?i) = in...
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TL-130400-1001Record Code FM: Recorder Announcer16.10 Record Code RA, Figure 16.10, defines the recorder announcer locations used for CAS Main/ACD functions. The CAS Main/ACD feature supports up to five dedicated recorder announcers; however, only three recorder announcers can be used per agent group. One of these is used as a night recording. The night recording advises that the “office is closed, please call again.” .-i.I-II RA#l ; ALT , Fa#l tI ’III I’ I ’ I’ I’ I ’ I’ I’ I’ I’ I’ I’ I1 I1...
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TL-130400-1001COL.NO.Table 16.10 Entry Fields For Record Code RA COL.VALID NAMEENTRIESCOMMENTS 12RecorderO=PECOIf recorder announcer #1 is used, enter 0. Announcer #l- = not selected PEC ~.13-15 _’ Recorder000-063 = trunkIdentify the trunk used in support of recorder Announcer #lnumberannouncer #l.-Trunk Number-- = not-This recording is normally used to inform _selectedincoming calls that no agents are available to answer the call because all agents are busy. -Some applications use RA #l to provide...