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GTE Omni Si Database Technical Practices Manual

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Page 311

TL-130400-1001Record Code DK:
Repertory Dial Key Code16.5 Record Code DK, Figure 16.5, defines the set of repertory
dial numbers that can be assigned to agent groups. The
maximum number of entries for each repertory dial set is 17,
corresponding to the repertory dial keys on the CAS Main
instrument. If the agent group is ACD, the maximum number of
code entries is 16. One entry should be made for each agent
group. Use one record for each repertory dial number in each of
the sets.
I1 I1 I1 I1718191011...

Page 312

TL-130400-1001COL.NO.
Table 16.5Entry Field for Record Code DK
COL.VALID
NAMEENTRIESCOMMENTS
12Set NumberO-3 = numberThis field determines the set used.
13-14Repeat Dial Key00-l 6 = number
- Number “IThis field determines the repertory dial key.
15-30Dial Key CodeA-ZIndicate the repertory dial key characters
o-9assigned to the indicated dial key.
I-Each dial key code can be 16 characters._? ‘-NOTE: The following seven ASCII characters
=can also be entered in the dial key code:
.& = pause
*
9(= in...

Page 313

TL-130400-1001Record Code RC:
Release 
Link16.6 Record Code RC, Figure 16.6, defines the trunk
Trunk Circuitcharacteristics associated with the CAS (Centralized Answering
Service) Branch RLTs (Release Link Trunks).
---------
r---
r-------------~---
T-T-------T
. .
---------------------------------~I-
fI 1;T T T T TITi;i
I
I1;163333 11I
II E$ : ; II ;I5 IIII x 1111111 1,I
II
I’ I*1) T
fT3161, T3171,I R’IT3181, T3191III
I
I
I
I
:-T-T-t-T-t-T-t-t-t-T-t-t-II I...

Page 314

TL-130400-1001
COL.
NO.Table 16.6Entry Field for Record Code RC
COL.VALID
NAMEENTRIESCOMMENTS
12-13Release Link00-l 5 = numberTrunk NumberThe release link trunk number must be unique
across this record code. Each RLT number
.=_must be unique across this form.
14--PEC .*0 = PEC numberEnter PEC 0.
-The physical location for each RLT must be
unique..-The card used is a double-width card.
_
15GroupA-D = groupWhich group (A, B, C, or D) within PEC 0 is
numberthis card?
16-17Card Slot00-l 1 = slotWhich card...

Page 315

TL-130400-1001Record Code SM:16.7 Record Code SM, Figure 16.7, defines the message that
Source Messagesappears in the LCD (Liquid Crystal Display) of the agent’s
instrument. These messages are displayed when a call from a
source group is routed to an agent.
T----------‘--r-------------------------------~-----------------------------~
I’ III
II
I12 ;II
I
r: ;T5333III
I
I
__II- II.._.I F S N; R’” C; S G’I
Im I
‘0 
E O’E 010 RIMESSAGEI
II; T’
-1; 0\C DIU P,(ASCII CHARACTERS)II R’
,D EIRIII A’I-
IC N’III...

Page 316

TL-130400-1001Record Code SP:16.8 Record Code SP, Figure 16.8, defines selected messages
Special Messagesthat a supervisor can send to an agent. The system supports a
maximum of eight messages.
r---------r-r------‘------------------------~-------------------------------~
fI 1:I
I
I
NlI
I
t DlII
IT5334
II EII
I’ ?.!II
II I
I
IMESSAGEI
II
(ASCtl CHARACTERS)IIII
II
II
II
II
II
I
II1I
II
I
II
IT-t-T-T-T-T-T-T-T-T-T-T-T-r-r-t-r-T-T-T-T-T-T-T-T-T-T-iI1 I1 I1 I1 11 I1 11 I1 11 11...

Page 317

TL-130400-1001Record Code TM:16.9 Record Code TM, Figure 16.9, defines the supervisor’s
Supervisor Talk/Monitorrepertory dial key code (one maximum). This table has been
Repertory Dialexpanded to collect key codes for the silent monitor feature.
Key Code
T-----‘---r-------------------------------~-------------------------------~---~
iIIIIIII
I
II
IIIIIT5336tT5349II
Is-fII
IL.”II
I
III . I
SUPERVISOR’S DIAL
KEY CODE
(ASCII CHARACTERS)iISUPERVISOR’S SILENTi IT;I
I; R’IMONITOR DIAL KEY CODEI A’III N’I(ASCII...

Page 318

TL-130400-1001
Table 16.9Entry Fields for Record Code TM
COL.COL.VALID
NO.NAMEENTRIESCOMMENTS
12-27Supervisor’s A-ZThis field determines the supervisor’s dial
Dial Key Code
O-9repertory key code assigned to the
x-Isupervisor’s talk monitor dial key. The dial.”?key code can be a maximum of 16=characters.
.NOTE: The following special ASCII characters*can also be used as entries in the
I ‘.supervisor’s dial key code:
.
.& = pause.
,(= in character position 1, repertory dial key
applies to line 1
?i) = in...

Page 319

TL-130400-1001Record Code FM:
Recorder Announcer16.10 Record Code RA, Figure 16.10, defines the recorder
announcer locations used for CAS Main/ACD functions. The
CAS 
Main/ACD feature supports up to five dedicated recorder
announcers; however, only three recorder announcers can be
used per agent group. One of these is used as a night
recording. The night recording advises that the “office is closed,
please call again.”
.-i.I-II
RA#l ;
ALT
, Fa#l
tI  ’III I’  I
’  I’  I’  I
’  I’  I’  I’ I’  I’  I’  I1 I1...

Page 320

TL-130400-1001COL.NO.Table 16.10
Entry Fields For Record Code RA
COL.VALID
NAMEENTRIESCOMMENTS
12RecorderO=PECOIf recorder announcer #1 is used, enter 0.
Announcer 
#l- = not selected
PEC 
~.13-15 
_’ Recorder000-063 = trunkIdentify the trunk used in support of recorder
Announcer 
#lnumberannouncer #l.-Trunk Number-- = not-This recording is normally used to inform
_selectedincoming calls that no agents are available to
answer the call because all agents are busy.
-Some applications use RA 
#l to provide...
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