GTE Omni Si Database Technical Practices Manual

TL-130400-I 001Table 16.1Entry Field for Record Code CFCOMMENTS
00-15 = numberableclassof service for the
00-l 5 = number-The n-displayable class of service must
ear on Record Code NC.
announcer.
nnouncer PEC
must alsobe dashed.
-If an entry is made in this field, columns
18-20 must have an entry.
NOTE: If column 16 is dashed, this field must
be dashed. If column 16 is Y, this field must
not be dashed.
18-20Camp on000-063 = trunkIndicate the trunk number that the RLT camps
Recordernumber
on...

-TL-130400-1001
Record Code AD:16.2 Record Code AD, Figure 16.2, defines the agent position
Agent Positiondata required for the CAS Main and ACD operations. The system
supports a maximum of 192 agents.
r-~~~--------r-~~~~-r-------
T-
T-------
-r--r-------------------------------------~
I
I
I
I
Im I
*l = ALLOW AGENT; T’
CALL ORIGINATION ONI R’I A’I N’I s;II C’I 0’I D’I E;’  I
’ I’ I’ I’ Iiii’.. . . . . . . . . . . . .
I1 I1 I1 il I1 1111 ill1...

TL-130400-1001COL.NO.
Table 16.2Entry Fields for Record Code AD (Continued)
COL.VALID
NAMEENTRIESCOMMENTS
25Allow Agent toA = originatingEnter A if the Agent Instrument can make calls
Originate Callscalls is allowed onon line 1.
on Line 1
line 1NOTE: An Agent Instrument can be assigneds-- = originating
up to two directory numbers. If two directory. . . .calls is not allowednumbers are assigned, it is recommended to
on line 1disallow outgoing calls on line 1.
26-27Supervisor
01-08 =Indicate what...

TL-130400-1001Record Code AF:
Limited Automatic16.3 Record Code AF, Figure 16.3, defines the ACD trunk group
pilot number or numbers allowed access to the recorder
Call Distributionannouncer when all stations are busy. The system supports a
Featuremaximum of four ACD trunk group pilot numbers.
IiII ’I
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I
T-T-L-II II 11 ii ii il ii itT
7~8~9,011121314151617I
-+-+-+-u-+-+-+-+-+-1.$16lOlAl FI I I I I II-L-A-&-L-LA-L-I-A-L-.I.
89iOll-+-+-+-I I I
-a.-*-*-
Figure 16.3
Record Code AF:...

TL-130400-1001
Table 16.3Entry Fields for Record Code AFCOL.
COL.VALID
NO.NAMEENTRIESCOMMENTS
a
12-27
Automatic Call0000-9999 = pilotThis field determines the ACD trunk group pilot
Distribution Pilot numbernumber (l-4) that diverts to a recorder
Numbers l-4or 000-999announcer message when all stations in the
m-mm = N/Ahunt group are busy.. . . .-All ACD pilot numbers must appear as a
pilot number on Record Code HG.
NOTE: The ACD pilot number fields must use_
dashes consistently (e.g., 4321 = allowed;...

--TL-130400-1001
Record Code AG:16.4 Record Code AG, Figure 16.4, defines the characteristics of
Agent Groupthe agent groups. The system supports a maximum of eight
agent groups.
1I,I. III$I;Dl
IE IT5331
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IT5341I
II
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IMII
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IG 0R RIplI I
‘N’
i”:I II I
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Tf0,Nl
El
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1~01; ILEIIT SIID :I
$ fII
II
II
II
II
II
II
II
IA;t
II
IIII
IIII
III III IIIIIIIII‘RI ;I
III IIIIIIIItTlIL-,-tI
IIIIII; (SEC) E , ; (SEC) ’-T-~-:-,-,-t-,-,-+-,-~-t-~-~-t-~-t-~-~-~-t-~-t-~-~-~-t-~-~-~-t-t-~-~-~I I...

TL-130400-1001
Table 16.4Entry Fields for Record Code AGCOMMENTS
This field determines the agent group number.
musrc source IS proveon hold. If a music source is not
is in. If the system goes down,
is set here is the mode in 
whitoperate 24 hours a day with no operator to
changeday/mode
if thesystemgoesdown.
announcer
AT = attendantIf -- (no destination) is used, then 
ringbacktone is heard.
0128 = console
0
0064 = console 10192 = console
0announcer
message played
or no divert
SW 52108187D-31 1 

--TL-130400-l 001
Table 16.4
Entry Fields for Record Code AG (Continued)
COL.COL.VALID
NO.NAME
ENTRIESCOMMENTS
31-32Alternate DivertLN = lineIf a call remains in an agent queue longer than
DestinationTK = trunk group
the time selected in columns 37-39, this field
AG = agent group
determines the alternate divert destination
=.RA = recorder
type.. .announcer-Columns 33-36 define what line, trunk or
AT = Attendant
agent group, etc. the destination is.
ConsoleNOTE: If an entry is made in this field, then an...

-TL-130400-1001
Table 
16.%Entry Fields for Record Code AG (Continued)
COL.NAMEVALID
ENTRIESCOMMENTS
42-44
. . .45Time Between
Recorder
Announcer 
#Iand Recorder
Announcer 
#2Recorder
Announcer 
#2
001-255 =seconds
--- = not usedAssign the number of seconds between
playing RA 
#1 and RA #2.
2=RA#2A = alternate RA 
#2
- = not usedIf a recorder announcer is to be played, this
field determines whether recorder announcer#2 or alternate recorder announcer #2 is
played.
-The recording is played only once...

TL-130400-100165
66-68
69-71
72
73
74
75
76
b
77
D-31 4Table 16.4Entry Fields for Record Code 
AG (Continued)
COL.NAME
Agent Hands 
-Free Operation
Time in Work
State 
‘IForce
Administration
Data System
Call Delay Time
Early Unstaff
CAS Local
Flash
Alert Tone
Agent Transfer
Terminate to
Agent
Line/Attendant
Transfer to
Agent Line 1VALID
ENTRIES
Y = used
- = not used
001-254 =
secondsINF = infinite time
(as much time as
is needed before
an.other call
comes in)
--- = not used
--- = onlyallowed entry
E =...