Epson P5000 User Manual
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171 LCD screen message Condition/solution Call ForService (service code) Power offand then on.If this doesnt work,note the code andcallfor service. A call forservice occurswhen: • The power cableisnot connected securely • An error occurs thatcannot becleared When acall forservice hasoccurred, theprinter automatically stopsprinting. Turn offthe printer, disconnect thepower cablefromboththeoutlet andthe printer, andreconnect them.Turntheprinter onand offseveral times.Ifthe same callforservice isdisplayed onthe LCD screen, contactEpsonfor support andprovide themwiththedisplayed servicecode. Parent topic:Solving Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Print Quality Options -Windows Color Management Options-Windows Output Resolution Settings-Mac Advanced ColorSettings -Mac Paper MenuSettings Printer SetupMenuSettings Administrator MenuSettings Where toGet Help Related tasks Removing andInstalling InkCartridges Related topics Media Handling Replacing InkCartridges andMaintenance Tanks Solving PrinterProblems Check thesesections ifyou have problems operating yourproduct. Printer DoesNotTurn On
172 LCD Screen ShutsOff Parent topic:Solving Problems Printer DoesNotTurn On If the printer doesnotturn on,trythese solutions: • Make surethepower cableissecurely connected. • Make surethepower outletworks byconnecting thepower cableforanother electronic device. Parent topic:Solving PrinterProblems LCD Screen ShutsOff If the LCD screen shutsoffintermittently, theprinter maybeinSleep Mode. Trythese solutions: • Press anyofthe buttons onthe control paneltoexit sleep mode. • You canadjust thedelay timebefore theproduct enterssleepmode inthe Preferences menu. Parent topic:Solving PrinterProblems Related references Preferences MenuSettings Solving Printing Problems Check thesesections ifyou have problems printingwithyour product. Nothing Prints Cannot PrintOver aNetwork Print Head Moves ButNothing Prints Parent topic:Solving Problems Nothing Prints If you have sentaprint joband nothing prints,trythese solutions: • Make sureyourprinter isturned onand inReady mode. • Make sureanyinterface cablesareconnected securelyatboth ends. Ifyou have aspare cable, try connecting withthespare cable. • Check themodel andspecifications ofthe interface cabletosee ifthe cable isappropriate foryour computer andprinter.
173 • Ifyou connected yourprinter toaUSB hub,make sureitis afirst-tier hub.Ifitstill does notprint, connect yourprinter directly toyour computer insteadofthe hub. • Make suretheUSB hubisrecognized correctlyonthe computer. Disconnect allUSB hubs fromthe computer andconnect theprinter directly tothe computers USBport. • Make suretheUSB cable length doesnotexceed 10feet (3m). Parent topic:Solving Printing Problems Related references Interface Specifications Cannot PrintOver aNetwork If you cannot printover anetwork, trythese solutions: • Make surethatyour printer isturned on. • Ifyou areusing TCP/IP, makesuretheprinters IPaddress isset correctly foryour network. Ifyour network doesnotassign IPaddresses usingDHCP, setthe IPaddress manually. • Check yourwired LANrouter oraccess pointtosee ifthe LED forthe port towhich yourprinter is connected ison orflashing. Ifthe link LED isoff, trythe following: • Make suretheEthernet cableissecurely connected toyour printer andtoyour router, access point, switch, orhub. • Try connecting yourprinter toadifferent portoradifferent router,access point,switch, orhub. • Try connecting withadifferent Ethernet cable. • Try printing toyour printer fromanother computer onthe network. • Ifyou have theoptional SpectroProofer installed,verifyitsstatus shows ascalibrated andbacking color display iswhite. Parent topic:Solving Printing Problems Related references Network SetupMenuSettings Interface Specifications Print Head Moves ButNothing Prints If the print head ismoving andnothing prints,trythese solutions: • Print anozzle checkpattern. Ifthe pattern doesnotprint correctly, cleantheprint head again. (Ifthe printer hasnotbeen usedforalong timethenozzles maybeclogged.)
174 • Ifyou seethemessage MotorSelfAdjustment onthe products LCDscreen, theprinter isadjusting its internal motor.Waitafew moments forthe message todisappear anddonot turn offthe printer. Parent topic:Solving Printing Problems Related concepts Print Head Nozzle Check Print Head Cleaning Solving PaperProblems Check thesesections ifyou have problems usingpaper withyour product. Paper Feeding Problems Roll Paper JamProblems Cut Sheet Paper JamProblems inthe Paper Cassette Cut Sheet Paper JamProblems inthe Front orRear Manual Feeder Parent topic:Solving Problems Paper Feeding Problems If you have problems feedingpaper,trythese solutions: • Make surepaper isloaded inthe correct orientation. Loadcutsheets vertically (shortedgefirst). • For best results, followtheseguidelines: • Use new, smooth, high-quality paperthatisnot damp, curled, creased, old,toothin, ortoo thick. • Follow anyspecial loading instructions thatcame withthepaper. • Ifroll paper doesnotfeed, cutthe end straight acrossanduncurl itby rolling itbackward, ifnecessary. Then reload thepaper. • Ifyou cannot insertpaper easilyintothepaper feedslot,make surethepaper isperfectly flatand not curled. • Do not load more thanonepiece ofcut sheet paper. • Make sureyourpaper meets thespecifications foryour product. • Ifthick media doesnotfeed, make sureyouareloading itstraight intotheproduct, notatan angle. • Ifpaper doesnoteject correctly, decrease thePaper Suction settingforthe loaded papertype. • Make surethatpaper isnot jammed insidetheproduct. Parent topic:Solving PaperProblems
175 Related references Paper MenuSettings Paper Specifications Related topics Roll Paper Handling Cut Sheet Handling Roll Paper JamProblems If roll paper hasjammed inthe printer, followthesteps heretoclear thejam. 1. Open therollpaper cover. 2. Cut thepaper above thepaper feedslot. 3. Lift the spindle fromthespindle holder.
176 4. Remove thejammed paperfromtherollpaper feeder and/orthefront manual feeder. 5. Open theprinter coverandremove anyother jammed paperasnecessary. 6. Close thefront cover. 7. Turn theprinter offand back onagain. 8. Cut theedge ofthe rollpaper straight horizontally, thenreload therollpaper. Note: Makesuretocut offany jagged orfolded sections ofpaper. Parent topic:Solving PaperProblems Related tasks Loading RollPaper Cutting RollPaper Manually
177 Cut Sheet Paper JamProblems inthe Paper Cassette If cut sheet paper hasjammed inthe paper cassette, followthesteps heretoclear thejam. 1. Remove theoutput trayand paper cassette. 2. Remove anyjammed paperfromthefront ofthe printer.
178 3. Ifpaper isjammed inthe rear ofthe printer, remove therear unit. Push thetabs toward eachother, then pullouttheunit. Remove anyjammed paper. 4. Replace therear unit. Push itinto theprinter firmlyuntilyouhear aclick. 5. Replace thepaper cassette andtheoutput tray. 6. Turn theprinter offand back onagain. Parent topic:Solving PaperProblems Related tasks Loading CutSheets inthe Paper Cassette Cut Sheet Paper JamProblems inthe Front orRear Manual Feeder If cut sheet paper hasjammed inthe front orrear manual feeder,followthesteps heretoclear thejam. 1. Remove thejammed paper.
179 2. Open theprinter cover.Remove anyother jammed paperasnecessary. 3. Close theprinter cover. 4. Turn theprinter offand back onagain. Parent topic:Solving PaperProblems Related tasks Loading CutSheets inthe Rear Manual Feeder Loading CutSheets inthe Front Manual Feeder Solving PrintQuality Problems Check thesesections ifyou have problems withprint quality. Nozzle CheckPattern PrintsIncorrectly Overall PrintQuality isPoor Lines AreMisaligned Prints areScuffed orSmeared Margins AppearinBorderless RollPrints Too Much InkisConsumed Parent topic:Solving Problems Nozzle CheckPattern PrintsIncorrectly If the nozzle checkpattern doesnotprint correctly, trythese solutions: • Run aNormal cleaning cycleandprint thecheck pattern again.Ifcleaning theprint head three times does notsolve theproblem, runaHeavy cleaning cycle. • Ifnozzles arestillclogged afterhead cleaning atthe strongest level,leave theproduct turnedoff overnight andcheck thenozzles again.Ifyou stillcannot clearthenozzles, contactEpsonsupport. • Ifthe printer hasnotbeen usedforalong time, nozzles maybedried andclogged. Turntheprinter on at least once every fewweeks andprint anozzle checkpattern toprevent thenozzles fromclogging.
180 Parent topic:Solving PrintQuality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Administrator MenuSettings Related tasks Using thePowerful Cleaning Utility Overall PrintQuality isPoor If you notice thatyour printquality isuneven, toolight, toodark, orthere arelines inthe print (banding), try these solutions: • Run anozzle checktosee ifany ofthe print head nozzles areclogged. Thenclean theprint head, if necessary. • Align theprint head. • Make sureyouareusing genuine Epsoninkcartridges. Ifyou usenon-Epson inkcartridges, theprint result maybefaint orthe color ofthe printed imagemaybeinaccurate becausetheremaining inklevel is not correctly detected. • Make sureyourinkcartridges havenotexpired. Forbest results, useinkcartridges beforethe expiration dateprinted onthe package (withinsixmonths ofinstallation inthe printer). Replace expired cartridges withnew ones. • Shake thecartridges beforeinstalling theminthe printer. Tomaintain optimum printquality, remove and shake theinstalled cartridges ifthe printer hasnotbeen usedinthe last three months. • Make sureyouselected thecorrect MediaTypesetting inthe printer driverthatmatches thepaper loaded inthe printer. • Compare theprint result withtheimage onyour computer screen.Sincemonitors andprinters produce colorsdifferently, printedcolorsandscreen colorsdonot always lookthesame. • Make surethattheprinter coverisclosed duringprinting. • Check theinklevels onthe LCD screen. Replace anycartridges thatarelow onink. • Enable colormanagement inthe software application orinthe printer driver. • Ifyou areusing non-Epson media,makesureyoucreate acustom paperconfiguration forthe media.