Epson P5000 User Manual
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161 9. Replace thefront cover. Insertandtighten thefour screws. 10. Close theprinter cover. 11. Close theleftand right inkcartridge covers. Parent topic:Maintenance andTransportation Related references Optional Equipment andReplacement Parts
162 Moving orTransporting YourProduct If you need tomove ortransport yourproduct, prepareitas described here. Caution :During transportation andstorage, followtheseguidelines: • Avoid tiltingtheproduct, placingitvertically, orturning itupside down;otherwise inkmay leak. • Leave theinkcartridges installed.Removing thecartridges candryouttheprint head andmay prevent the product fromprinting, orink may leak. Note: Before storing yourproduct foralong period, replace low,expended, orexpired inktohelp prevent theprint head fromdrying out.Store yourproduct inacool, dryplace. 1. Turn offthe product. 2. Unplug thepower cable. 3. Disconnect anyconnected cables. 4. Remove allthe paper fromtheproduct.
163 5. Have twopeople liftthe printer byplacing theirhands inthe indentations onthe leftand right sides as shown. Warning: Thisproduct isheavy andrequires twopeople tomove it. 6. Place theproduct inits original packing materials, ifpossible, oruse equivalent materialswith cushioning aroundtheproduct. Makesurethebox adequately protectstheproduct controlpanel. Keep theproduct levelduring transportation. Ifprint quality hasdeclined whenyouprint again, cleanand align theprint head. Parent topic:Maintenance andTransportation Related concepts Print Head Alignment Print Head Cleaning
164 Solving Problems Check thesesections forsolutions toproblems youmay have using yourproduct. Product StatusMessages Solving PrinterProblems Solving Printing Problems Solving PaperProblems Solving PrintQuality Problems Where toGet Help Product StatusMessages You canoften diagnose problems withyour product bychecking themessages onthe LCD screen. LCD screen message Condition/solution Ink Cartridge Error Replace inkcartridge(s). The inkcartridges haveaproblem. • Check thatthecartridge isthe same colorasthe color displayed onthe control panelandinkdoor label, andreinstall thecartridge. Ifthe message persists, insertanew inkcartridge. • You cannot change theinkconfiguration (StandardorCommercial edition) after theinkcartridges havebeen installed. Makesurethecorrect cartridges areinstalled. • Condensation mayhave occurred inthe inkcartridge. Removethe cartridge, leaveitfor four hours ormore atroom temperature, andreinstall it. Ink Cartridge Expended Replace inkcartridge. Replace theinkcartridge withanew one. Ink Cartridge Alert Please usegenuine Epson inkcartridges. Replace theinkcartridge withagenuine Epsoninkcartridge thatcanbe used withthisprinter.
165 LCD screen message Condition/solution Ink Cartridge Alert Non-genuine cartridge! Quality ofnon-genuine ink may vary. Select Decline toreplace theinkcartridge withagenuine Epsonink cartridge thatcanbeused withthisprinter. Selecting Acceptmayvoid Epsons warranty. Ink Cartridge Error Please installthecorrect ink cartridge. Replace theinkcartridge withanink cartridge thatcanbeused withthis printer. No Ink Cartridges Install inkcartridge(s). Install inkcartridges. Ink Low The inkislow. Make sureyouhave areplacement inkcartridge handy. Cutter unitnearing end of service life. Recommend replacing the cutter unit. Paper cuttermaybebecoming dull.Replace thecutter. Cartridge CoverOpen Close leftorright cartridge cover. Close thespecified inkcartridge cover. Paper LoadError Follow theinstructions displayedonthe LCD screen toremove thejammed paper andclear theerror. Paper LoadError Press theloadpaper button andreset roll paper. Press theloadpaper button torewind therollpaper, thenreload itinto the printer. Paper EjectError Remove paperfrom printer. Press theloadpaper button torelease thepressure roller,thenremove the paper. Paper CutError Remove uncutpaper. Roll paper isnot cutcorrectly. Presstheloadpaper button torelease the pressure roller,thenremove theuncut paper.
166 LCD screen message Condition/solution Paper SizeError Load correct papersize. The loaded paperisnot asupported width.Presstheloadpaper button to release thepressure roller,thenremove thepaper. If the message stillappears whenyouhave loaded paperinasupported width, setthe Paper SizeCheck settingtoOff . Paper Sensor Error Loaded paperorprint out has aproblem. The loaded paperisnot detected correctlybythe printer. Press the pause/cancel button. If this error appears whileperforming anautomatic headalignment, check the following: • Make sureyouthat youhave notloaded transparent orcolored media, tracing paper,plainpaper, EpsonEnhanced MattePosterboard, orpaper that ismore than0.04inch(1mm) thick. • Make suretheprinter isnot exposed todirect, brightlight(such asdirect sunlight) whileperforming anautomatic printhead alignment. • Run anozzle checkandmake suretheprint head nozzles arenotclogged. If this error appears atany other time,make surethattheprinter supports the loaded media. Paper Low The rollpaper islow. Make sureyouhave areplacement rollhandy. Paper Source Error Cut sheet isloaded. Remove itand change paper source toroll paper. Press theOK button toclear themessage. Removethecutsheets fromthe printer andchange thesource inthe Paper Typemenu. Paper Source Error Roll paper isloaded. Remove itand change paper source tocut sheet. Press theOK button toclear themessage. Removetherollpaper fromthe printer andchange thesource inthe Paper Typemenu. WhenAutoRoll Feeding isset toOff ,you cannot change thepaper typewhen rollpaper is fed through theprinter. Paper Setting Error Check thepaper source in your driver settings or reload papercorrectly. The paper source settinginthe printer driverandinthe printers PaperType menu setting donot match. Checktheloaded paperandsettings inthe driver and printer menus.
167 LCD screen message Condition/solution Paper Setting Error This paper cannot be loaded frompaper cassette. Insertpaper less than 0.8mm thickness fromrear manual feeder. Press the pause/cancel buttonandselect JobCancel ,then remove the paper fromthepaper cassette. Printusing thefront orrear manual feeder, depending onthe paper thickness. Paper Setting Error Roll paper isloaded. Remove itand change paper source toroll paper. Pull outtherollpaper andselect aroll paper option fromthePaper Type menu. Paper Skew Load paper properly. The paper isnot loaded straight. Presstheloadpaper button torelease the pressure roller,thenloadthepaper correctly. Borderless Error Load asupported paper size orload paper correctly. Check thefollowing: • Press the pause/cancel buttonandselect JobCancel ,then eject the paper. Loadthecorrect sizeofpaper. • Make surethepaper isnot wavy orcurled. • Load paper inthe correct position depending onthe paper type. • Change thePaper SizeCheck settingtoOn . Cleaning Error Not enough ink. Continue cleaning? Select Yes.Replace anyinkcartridges withlowinkwith new ones to continue cleaning. Aftercleaning, youmay reinstall theoriginal cartridge and use ituntil itis expended. Nozzle ClogDetected Not enough ink. Continue cleaning? Cleaning Error Automatic headcleaning failed. Retry? The printer nozzles arestillclogged evenafterrunning theautomatic head cleaning. SelectYestorun another automatic headcleaning.
168 LCD screen message Condition/solution Cleaning Error Not enough empty space inmaint box1. Continue cleaning? Select Yes.Replace themaintenance tank(inthe inkcartridge compartment) with anew onetocontinue cleaning. Nozzle ClogDetected Not enough empty space inmaint box1. Continue cleaning? Ink Too Low ToClean Replace inkcartridge. The cartridge being used canbeinstalled again forprinting. This message maybedisplayed whenYesisselected afteracleaning error or nozzle clogerror. Replace anyinkcartridges withlowinkwith new ones. Black InkError Black inkdoes not match printjob. To cancel printing, press pause/cancel button. To change blackinkto print, press Black ink/maintenance button. The type ofblack inkthat isset onthe printer andinthe printer driverdoes not match. Pressthe buttontoswitch tothe black inktype specified in the printer drivertocontinue printing.Thistakes approximately 3minutes, and some extrablack inkisconsumed. Donot switch theblack inkunless necessary. Command Error Check driversettings. The printer driversentaninvalid orincorrect command tothe printer. Press the pause/cancel buttonandselect JobCancel .Make surethat the driver youareusing supports yourproduct.
169 LCD screen message Condition/solution Check andClean Nozzle This feature isnot available now.Printthe check pattern inthe nozzle checkmenu. Press theOK button toclear themessage. SelectPrintCheck Pattern from the Maintenance menu. Printless NozzleCheck This feature isnot available now.Printthe check pattern inthe nozzle checkmenu. No Maintenance Box1 (or 2) Install Maintenance box 1 (or 2). Make suretheindicated maintenance tankisinstalled correctly. Maintenance BoxError Replace the maintenance box1(or 2). Make suretheindicated maintenance tankisinstalled correctly. Ifyou continue tosee thismessage, youmay need toreplace themaintenance tank withanew one. Replace MaintBox1 At the end ofservice life. Replace maintbox1. Replace theinkmaintenance tankinthe inkcartridge compartment (maintenance box1)with anew one. Not Enough Empty Space Replace the maintenance box1. Replace MaintBox2 To continue borderless printing, replacemaint box 2. Replace theborderless maintenance tankinside theprinter (maintenance box 2)with anew onetoperform borderless printing. Maint Box2Unlocked Lock lever for maintenance box2. Make surethelever forthe borderless maintenance tankinside theprinter (maintenance box2)isin the lock position.
170 LCD screen message Condition/solution SpectroProofer Error See documentation for how tosolve the problem. (error code) See theSpectroProofer documentationfordetails onthe displayed error code. SpectroProofer Error Connect cableof SpectroProofer then restart printer. Turn offthe printer andmake suretheSpectroProofer mounterisconnected correctly. Waitamoment, thenturnonthe printer again. See theSpectroProofer mounterdocumentation fordetails. SpectroProofer Error Refer tothe manual and connect theILS to SpectroProofer. Turn the printer poweroff, and then onagain. Turn offthe printer andremove thecolor measurement devicefromthe SpectroProofer. Reinstallitcorrectly, thenturnonthe printer again. See theSpectroProofer UVSdocumentation fordetails. F/W Install Error Firmware updatefailed. Restart theprinter. The firmware updateddidnot install. Turn offthe printer, waitforawhile, andturn onthe printer again.Runthe firmware updateagain. If the message stillappears, contactEpsonforsupport. Maintenance Request Replace Part Soon/Replace PartNow (maintenance request code) A part used inthe printer isnearing theend ofits service life.Contact Epson for support andprovide themwiththedisplayed maintenance requestcode. The error persists untilyoureplace therequested part.