Epson Aculaser M4000N User Manual

							AcuLaser M4000 Series Users Guide
Using the Control Panel81
Cancel Print Job (by host)
The print job is canceled at the printer driver.
Can’t Print
The print data is deleted because it is incorrect.
Make sure the appropriate paper size and printer driver are used.
Can’t Print Duplex
The printer has encountered problems during duplex printing. Make sure you are using an 
appropriate type and size of paper for the duplex printing. The problem could also be a result of 
incorrect settings for the paper source you are using. Pressing the Start/Stop button will print the 
rest of the print job on only one side of the paper. Press the +Cancel Job button to cancel the print 
job.
Can’t Use Bookmark
The registered menu cannot be used because the menu is disabled by changing any settings after 
registered the menu in bookmark.
Cartridge Near Expiry
The life of the imaging cartridge is near its end. You need to prepare a new imaging cartridge.
Cassette Error yyy
The optional paper cassette is not installed properly. Turn off the printer, remove the optional 
cassette, and re-install it. For more information on installing the optional paper cassette, see 
“Installing the optional paper cassette unit” on page 96.
Check Duplex Page Size
The paper size loaded in the printer is not appropriate for the optional Duplex Unit. Load correct 
paper size and press the Start/Stop button to resume printing.
Check Paper Size
The paper size setting is different from the size of paper loaded in the printer. Check to see if the 
correct size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 53 for instructions.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel82
Check Paper Type
The paper loaded in the printer does not match the paper type setting in the printer driver. Paper 
that matches only the paper size setting will be used for printing.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 53 for instructions.
Collate Disabled
Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM). 
If this error occurs, print only one copy at a time.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 53 for instructions.
Cooling Down
The printer is cooling down.
DM Error yyy
The Duplex Unit has become separated from the printer.
Duplex Memory Overflow
There is not enough memory for duplex printing. The printer prints only on the front and ejects the 
paper. To clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel’s Setup Menu, press the Start/Stop 
button to print on the back of the next sheet, or press the +Cancel Job button to cancel the print 
job.
If On is selected as the Auto Cont setting on the control panel’s Setup Menu, printing continues 
automatically after a certain period of time.
Face-down Full
The output paper at the face-down tray is full. Remove the paper that has been output and press 
the Start/Stop button. Printing resumes.
Face-up Path Selected
Even though duplex printing has started or the Stacker is set as the output tray in the printer driver, 
the paper path lever is set to the face-up position. Set the paper path lever to the face-down 
position, or press the Start/Stop button or the +Cancel Job button.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel83
Feed Roller C2 Needed Soon, Feed Roller C3 Needed Soon
This message indicates that the feed roller C2 or C3 is near the end of its service life. You can 
continue to print until the Replace Feed Roller C2 or Replace Feed Roller C3 message 
appears. Prepare a new feed roller.
To clear this warning message and continue printing, select Clear All Warnings from the control 
panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access 
the control panel menus” on page 53.
Form Data Canceled
Unable to store form overlay data on the printer’s optional Hard Disk Drive. Either the drive is full, 
or the maximum number of form overlay files has been reached. Delete any form overlay files you 
no longer need, then try storing the new overlay again.
To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction 
about accessing the control panel menus, see “How to access the control panel menus” on page 53.
Form Feed
The printer is ejecting paper due to a user request. This message appears when pressing the 
Start/Stop button once to make the printer offline, then holding down the Start/Stop button for 
more than 2 seconds in order not to receive form feed command.
Formatting HDD
The Hard Disk Drive is being formatted.
Fuser Needed Soon
This message indicates that the fuser unit is near the end of its service life. You can continue to print 
until the Replace Fuser message appears. Prepare a new fuser unit.
To clear this warning message and continue printing, select Clear All Warnings from the control 
panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access 
the control panel menus” on page 53.
Hard Disk full
The optional Hard Disk Drive is full and you cannot save any data. Delete the unnecessary data 
from the Hard Disk Drive. To clear this error, select Clear Warning from the control panel’s 
Reset Menu. For instruction about accessing the control panel menus, see “How to access the 
control panel menus” on page 53.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel84
HDD CHECK
The printer is checking the Hard Disk Drive.
Image Optimum
There is insufficient memory to print the page at the specified print quality. The printer 
automatically lowers the print quality so that it can continue printing. If the quality of the printout 
is not acceptable, try simplifying the page by limiting the number of graphics or reducing the 
number and size of fonts.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 53 for instructions.
Turn the Image Optimum setting off on the control panel’s Printing Menu if you do not want the 
printer to automatically lower the print quality to continue printing.
You may need to increase the amount of printer memory to be able to print at the desired print 
quality for your document. For more information on adding memory, see “Memory Module” on 
page 106.
Install Toner Cartridge
The imaging cartridge is not installed in the printer.
Install the imaging cartridge. See “Imaging Cartridge” on page 122.
Invalid AUX I/F Card
This message means that the printer cannot communicate with the installed optional interface card. 
Turn off the printer, remove the card, then reinstall it.
Invalid HDD
Either the optional Hard Disk Drive is damaged or it cannot be used with this printer. Turn off the 
printer and remove the Hard Disk Drive.
Invalid PS3
There are errors in the ROM module. Turn off the printer and contact your dealer.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel85
Maintenance unit Needed Soon
This message indicates that the maintenance unit is near the end of its service life. You can continue 
to print until the Replace Maintenance Unit message appears. Prepare a new maintenance unit.
To clear this warning message and continue printing, select Clear All Warnings from the control 
panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access 
the control panel menus” on page 53.
Manual Feed ssss
The manual feed mode is specified for the current print job. Make sure the paper size indicated by 
ssss is loaded, then press the Start/Stop button.
Memory Overflow
The printer has insufficient memory to execute the current task. Press the Start/Stop button on the 
control panel to resume printing, or press the +Cancel Job button to cancel the print job.
Need Memory
The printer has insufficient memory to complete the current print job. 
To clear this error message, select Clear Warning from the control panel’s Reset Menu. See“How 
to access the control panel menus” on page 53 for instructions.
To prevent this problem from recurring, add more memory to your printer as described in 
“Memory modules” on page 205, or reduce the resolution of the image to be printed.
NonGenuine Toner Cartridge
The installed imaging cartridge is not a genuine Epson product. Installing a genuine imaging 
cartridge is recommended. The printout and remaining service life of the imaging cartridge 
displayed on the control panel may be different from those when using genuine EPSON imaging 
cartridge. Epson shall not be liable for any damages or problems arising from the use of 
consumable products not manufactured or approved by Epson.
Install a genuine Epson product, or Clear All Warnings of the Reset Menu on the control panel to 
clear the warning message. See “Imaging Cartridge” on page 122 for instructions on replacing the 
imaging cartridge.
Offline
The printer is not ready to print. Press the Start/Stop button.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel86
Optional RAM Error
The optional memory module may be corrupted or incorrect. Replace it with a new one.
Outbin Select Error
The specified paper size or paper type cannot be output to the face-up tray. Change the paper size 
or paper type, or select the face-down tray as the output tray.
Paper Jam WWWW
The location where the paper jam occurred is displayed at WWWWW. WWWWW indicates the location of the 
error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple 
locations are displayed.
Paper Out tttt sssss
There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper 
source.
Location Description
P a p e r   J a m   A P a p e r  i s  j a m m e d  a t  c o v e r  A .  F o r  i n s t r u c t i o n s  o n  c l e a r i n g  t h i s  t y p e  o f  p a p e r  j a m ,  
see “Paper Jam A (Cover A)” on page 140.
Paper Jam A B Paper is jammed inside the output path cover (cover A or B) or fuser unit. For 
instructions on clearing this type of paper jam, see “Paper Jam A B (Cover A 
or B)” on page 143.
Paper Jam MP A
Paper Jam C1 A
Paper Jam C2 A
Paper Jam C3 APaper is jammed at the indicated cassette. For instructions on clearing this 
type of paper jam, see “Paper Jam MP A, Paper Jam C1 A, Paper Jam C2 A, 
Paper Jam C3 A (All paper cassettes and Cover A)” on page 149.
Paper  Jam  DM Paper is jammed inside the optional Duplex Unit’s paper path or cover (Duplex 
Unit’s cover). For instructions on clearing this type of paper jam, see “Paper 
Jam DM (Duplex Unit’s cover)” on page 152.
Paper Jam STK Paper is jammed inside the optional Stacker’s paper path or cover (cover xx). 
For instructions on clearing this type of paper jam, see “Paper Jam STK” on 
page 153.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel87
Paper Set tttt sssss
The paper loaded in the specified paper source (tttt) does not match the required paper size 
(sssss). Replace the loaded paper with the correct size paper and press the Start/Stop button to 
resume printing, or press the +Cancel Job button to cancel the print job.
If you press the Start/Stop button without replacing the paper, the printer will print on the loaded 
paper even though it does not match the required size.
Password Changed
The password has been changed successfully.
Print Overrun
The required time to process the print data exceeded the print engine speed because the current 
page is too complex. Press the Start/Stop button to resume printing, or press the +Cancel Job 
button to cancel the print job. If this message appears again, select On as the Page Protect setting 
in the control panel’s Setup Menu or select Avoid Page Error on the printer driver.
If you continue to receive this message when printing a particular page, try simplifying the page 
by limiting the number of graphics or reducing the number and size of fonts.
To avoid this error, it is recommended that you set the Page Protect setting to On and add more 
memory to the printer. See “Setup Menu” on page 61 and “Memory Module” on page 106 for 
details.
PS3 Hard Disk full
The memory allocated for writing PostScript 3 commands on the optional Hard Disk Drive is full.
To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction 
about accessing the control panel menus, see “How to access the control panel menus” on page 53.
RAM CHECK
The printer is checking the RAM.
Ready
The printer is ready to receive data and print.
Replace Feed Roller C2, Replace Feed Roller C3
The feed roller C2 or C3 has reached the end of its service life and needs to be replaced. If this error 
occurs, consult your dealer.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel88
Replace Fuser
The fuser has reached the end of its service life and needs to be replaced.
Turn the printer off and wait for 30 minutes, then replace the fuser unit with a new one. See “Fuser 
Unit” on page 126 for instructions.
Replace Maintenance Unit
The maintenance unit has reached the end of its service life and needs to be replaced. If this error 
occurs, consult your dealer.
Replace Toner Cartridge
The imaging cartridge has reached the end of its service life and needs to be replaced. See “Imaging 
Cartridge” on page 122 for instructions.
Reserve Job Canceled
The printer cannot store the data of your print job using the Reserve Job function. The maximum 
number of print jobs stored on the printer’s memory has been reached, or the memory has no more 
memory available to store a new job. To store a new print job, delete a previously stored job. Also, 
if you have any Confidential Jobs stored, printing those jobs will make more memory available. 
You may also increase the available memory space by changing the RAM Disk setting to Normal or 
Maximum. For details, see “Setup Menu” on page 61.
To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction 
about accessing the control panel menus, see “How to access the control panel menus” on page 53.
Reset
The printer’s current interface has been reset and the buffer has been cleared. However, other 
interfaces are still active and retain their settings and data.
Reset All
All printer settings have been reset to the default configuration, or to the last settings that were 
saved.
Reset to Save
A control panel menu setting was changed while the printer was printing. Press the Start/Stop 
button to clear this message. The setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or Reset All on the control panel. 
However, the print data will be deleted.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel89
ROM CHECK
The printer is checking the ROM.
SELF TEST
The printer is currently performing a self test and initialization.
Service Req Cffff/Service Req Exxx
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 
seconds, then turn it back on. If Service Req E300 appears, confirm that the fuser unit is installed 
correctly. If the error message still appears, write down the error number listed on the LCD panel 
(Cffff/Exxx), turn off the printer, unplug the power cord, then contact a qualified service 
representative.
Sleep
The printer is currently in the power-save mode. This mode is canceled when the printer receives 
print data.
Stacker Error yyy
The Stacker was removed while the power is on. Switch the power off, reinstall the Stacker, then 
switch the power on again.
Stacker Full
The output paper at the Stacker is full. Remove the paper that was output and press the Start/Stop 
button. Printing resumes.
Status Sheet Printing
The printer is printing the status sheet.
Toner Cart Error
A read/write error has occurred for the imaging cartridge. Remove the imaging cartridge and 
reinsert it. If that fails to clear the error, replace the imaging cartridge.
To install the imaging cartridge, see “Imaging Cartridge” on page 122.
 
						

							AcuLaser M4000 Series Users Guide
Using the Control Panel90
Toner Low
This message indicates that the imaging cartridge is near the end of its service life. Prepare a new 
imaging cartridge.
Note:
Replacement of the imaging cartridge is not yet necessary when the Toner Low message appears. Toner may 
remain in the imaging cartridge and spill out if you remove the imaging cartridge at this level.
Unable Clear Error
The printer cannot clear an error message because the error status still remains. Try solving the 
problem again.
Warming Up
The printer is warming up the fuser to be ready to print.
Write Error ROM P
This message indicates an internal error in the printer. Reset the printer. If this error persists, 
consult your dealer.
Writing ROM P
This message indicates that a ROM module in the slot is being written. Please wait until this 
message disappears.
Wrong Password
No print jobs have been saved with the password you entered.
Wrong Toner Cartridge
An inappropriate imaging cartridge is installed. Install only the imaging cartridge listed in 
“Consumable products” on page 24.
See “Imaging Cartridge” on page 122 for instructions on replacing the imaging cartridge.
wwww Open
The specified cover (wwww) does not close securely. Open the cover once, and then close.