Epson Aculaser M4000N User Manual

							AcuLaser M4000 Series Users Guide
Troubleshooting161
The printed image is light or faint
The non-printed side of the page is dirty
Print quality decreased
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver or the 
printer’s control panel menus. To modify the Toner Save mode 
using the printer driver, select the Advanced button in the Basic 
Settings tab, and click the More Settings. Deselect the Toner 
Save check box in the More Settings dialog box.
The imaging cartridge may be near the end of its 
service life.If the message on the LCD panel or in EPSON Status Monitor 
indicates that the imaging/toner cartridge is near the end of 
its service life, replace the imaging cartridge. See “Imaging 
Cartridge” on page 122.
For Windows users, you can also check the remaining service 
life of the imaging cartridge by looking at the Basic Settings 
tab in the printer driver.
The Density setting may be too light. In the printer driver, click the Optional Settings tab in the 
Extended Settings dialog box, then darken the Density setting.
Cause What to do
Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages 
with only one character per page.
Cause What to do
The printer cannot print in the required quality level 
because of insufficient memory, and the printer 
lowers the quality automatically so that the printer 
can continue printing.Check to see if the printout is acceptable. If not, add more 
memory for a permanent solution or lower print quality 
temporarily in the printer driver.
If RAM Disk is set to Maximum or Normal on the control panel, you 
can increase the available memory space by changing this 
setting to Off.
 
						

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Memory Problems
Insufficient memory for current task
Insufficient memory to print all copies
Cause What to do
The printer has insufficient memory for current task. Add more memory for a permanent solution or lower print 
quality temporarily in the printer driver.
If RAM Disk is set to Maximum or Normal on the control panel, you 
can increase the available memory space by changing this 
setting to Off.
Cause What to do
The printer does not have sufficient memory to 
collate print jobs.Only one set of copies will be printed. Reduce the contents of 
print jobs, or add more memory. For information on installing 
more memory, see “Memory Module” on page 106.
If RAM Disk is set to Maximum or Normal on the control panel, you 
can increase the available memory space by changing this 
setting to Off.
 
						

							AcuLaser M4000 Series Users Guide
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Paper Handling Problems
Paper does not feed properly
Problems Using Options
To confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet” 
on page 155 for details.
The message Invalid AUX /IF Card appears on the LCD panel
Feed jam when using the optional paper cassette
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes 
and the MP tray are set to the correct paper size positions.
The paper source setting may not be correct. Make sure that you have selected the correct paper source in 
your application.
There may be no paper in the paper cassettes. Load paper into the selected paper source.
The size of loaded paper differs from the control 
panel or printer driver settings.Make sure that the correct paper size and paper source are 
set in the control panel or printer driver.
Too many sheets may be loaded in the MP tray or 
paper cassettes.Make sure that you have not tried to load too many sheets of 
paper. For the maximum paper capacity for each paper 
source, see “General” on page 199.
If paper does not feed from the optional paper 
cassette unit, the unit may not be installed properly.For instructions on installing the unit, see “Optional Paper 
Cassette Unit” on page 95.
The optional paper cassette may not be installed 
properly.See “Optional Paper Cassette Unit” on page 95 for instructions 
on installing an optional paper cassette unit.
Cause What to do
The printer cannot read the installed optional 
interface card.Turn off the computer, then remove the card. Make sure the 
interface card is of a supported model.
Cause What to do
The paper is jammed at the optional paper cassette. See “Clearing Jammed Paper” on page 139 to clear jammed 
paper.
 
						

							AcuLaser M4000 Series Users Guide
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An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed 
below, and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems.
For best results, you should connect the printer directly to the computer’s USB port. If you must 
use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows Vista, Vista x64, XP, XP x64, 2000, 
Server 2003, or Server 2003 x64, or a model that was pre-installed with Windows 2000, Server 2003, 
or Server 2003 x64, and upgraded to Windows Vista, Vista x64, XP or XP x64. You may not be able 
to install or run the USB printer driver on a computer that does not meet these specifications or that 
is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB problems. Take note of the following 
and perform the recommended checks to ensure proper installation.
Cause What to do
The installed option is not defined in the printer driver.For Windows users:
You have to make settings manually in the printer driver. See 
“Making Optional Settings” on page 173.
 
						

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Checking printer software installation
When using Windows Vista, Vista x64, XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must 
follow the steps in the Setup Guide packed with the printer to install the printer software. 
Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal driver 
has been installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your printer.
2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in 
the driver.
If About is displayed in the shortcut menu that appears, click it. If a message box with the 
words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in 
the Setup Guide. If About is not displayed, the printer software has been installed correctly.
Note:
For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, 
click Yes. If you click No, you will have to install the printer software again.
For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the Software Installation 
dialog box appears during the installation process, click Continue Anyway. If you click STOP 
Installation, you will have to install the printer software again.
Network Connection Problems
Cannot install software or drivers
Cannot access the shared printer
Cause What to do
You are not accessing the operating system with the 
administrative privilege.Access the operating system with the administrative privilege.
Cause What to do
Inappropriate texts are used for the Share name of 
the shared printer.Do not use spaces or hyphens for the Share name.
An additional driver cannot be installed on the client 
computer, although the print server’s OS and the 
client OS are different.Install the printer drivers from the CD-ROM.
Your network system causes this problem. Ask the administrator of the network for assistance.
 
						

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Note:
For the additional driver to be installed, please see the table below.
*The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 
2003 Service Pack 1, or later.
Status and Error Messages
You can see the printer’s status and error messages on the LCD panel. For more information, see 
“Status and Error Messages” on page 80.
Canceling Printing
Press the +Cancel Job button on the printer’s control panel.
To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 35.
Server OS Client OS Additional Driver
Windows 2000 Windows XP or 2000 clients Intel Windows 2000
Windows XP
*Windows XP or 2000 clients Intel Windows 2000 or XP
Windows XP x64 clients x64 Windows XP
Windows XP x64, Server 2003, or 
Server 2003 x64
*Windows XP or 2000 clients x86 Windows 2000, Windows XP 
and Windows Server 2003
Windows XP x64 clients x64 Windows XP and Windows 
Server 2003
Windows Vista, Vista x64 Windows Vista, XP, 2000 or Server 
2003 clientsx86 Type 3 - User Mode
Windows Vista x64, XP x64 or Server 
2003 x64 clientsx64 Type 3 - User Mode
 
						

							AcuLaser M4000 Series Users Guide
Troubleshooting167
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the 
PostScript driver. All procedural instructions refer to the PostScript printer driver.
The printer does not print correctly in the PostScript mode
The printer does not print
Cause What to do
The printer’s emulation mode setting is incorrect. The printer is set to the Auto mode by default, so that it can 
automatically determine the encoding used in the received 
print job data and select the appropriate emulation mode. 
However, there are situations where the printer cannot select 
the correct emulation mode. In this case, it must be set 
manually to PS3.
Set the emulation mode through the SelecType 
Emulation Menu on the printer. See “Emulation Menu” on page 
58.
The printer’s emulation mode setting for the interface 
that you are using is incorrect.The emulation mode can be set individually for each interface 
which receives print job data. Set the emulation mode for the 
interface you are using to PS3. 
Set the emulation mode through the SelecType 
Emulation Menu on the printer. See “Emulation Menu” on page 
58.
Cause What to do
The Save as File check box is selected on the Output 
Options sheet in the Print dialog box (Mac OS 10.2.x 
and 10.3.x).Clear the Save as File check box on the Output Options sheet 
in the Print dialog box.
An incorrect printer driver is selected. Make sure that the PostScript printer driver that you are using 
to print is selected.
The Emulation Menu in the printer’s Control Panel is set 
to a mode other than Auto or PS3 for the interface 
that you are using.Change the mode setting to either Auto or PS3.
 
						

							AcuLaser M4000 Series Users Guide
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The printer driver or printer that you need to use does not appear in the 
Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 
10.2.x)
The font on the printout is different from that on the screen
The printer fonts cannot be installed
The edges of texts and/or images are not smooth
Cause What to do
The printer name has been changed. Ask the network administrator for details, then select the 
appropriate printer name.
The AppleTalk zone setting is incorrect. Open the Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or 
Print Center (Mac OS 10.2.x), then select the AppleTalk zone 
that the printer is connected to.
Cause What to do
The PostScript screen fonts are not installed. The PostScript screen fonts must be installed on the computer 
that you are using. Otherwise, the font that you select is 
substituted by some other font for display on the screen.
For Windows users only
The appropriate substitution fonts are not correctly 
specified on the Device Settings sheet of the printer’s 
Properties dialog box.Specify the appropriate substitution fonts using the Font 
Substitution Table.
Cause What to do
The Emulation menu in the printer’s Control Panel is not 
set to PS3 for the interface that you are using.Change the Emulation Menu setting to PS3 for the interface 
that you are using, then try reinstalling the printer fonts again.
Cause What to do
The Print Quality is set to Fast. Change the Print Quality setting to Fine or Maximum.
The printer does not have sufficient memory. Increase the printer memory.
 
						

							AcuLaser M4000 Series Users Guide
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The printer does not print normally via the USB interface
The printer does not print normally via the network interface
Cause What to do
For Windows users only
The Data Format setting in the printer’s Properties is 
not set to ASCII or TBCP.The printer cannot print binary data when it is connected to 
the computer via the USB interface. Make sure that the Data 
Format setting, which is accessed by clicking Advanced on the 
PostScript sheet of the printer’s Properties, is set to ASCII or 
TBCP.
I f  y o u r  c o m p u t e r  i s  r u n n i n g  W i n d o w s  V i s t a ,  V i s t a  x 6 4 ,  X P ,  X P  x 6 4 ,  
click the Device Settings tab in the printer’s Properties, then 
click the Output Protocol setting and select ASCII or TBCP.
For Macintosh users only
The Data Format setting in the printer’s Properties is 
not set to ASCII.The printer cannot print binary data when it is connected to 
the computer via the USB interface. Make sure that the Data 
Format setting, which is accessed by clicking Print from the 
File menu, is set to ASCII.
Cause What to do
The Data Format setting is different from the data 
format setting specified in the application (except on 
Mac OS X)If the file is created in an application that allows you to 
change the data format or encoding, such as Photoshop, 
make sure that the setting in the application matches that in 
the printer driver.
For Windows users only
The computer is connected to the network using 
AppleTalk in a Windows 2000 environment, and the 
Send CTRL+D Before Each Job or Send CTRL+D After 
Each Job setting on the Device Settings sheet of the 
printer’s Properties dialog box is set to Yes.Make sure that both the Send CTRL+D Before Each Job and 
Send CTRL+D After Each Job settings are set to No.
For Windows users only
The print data is too large.Click Advanced on the PostScript sheet of the printer’s 
Properties, then change the Data Format setting from ASCII 
data (default) to TBCP (Tagged binary communications 
protocol).
When the Binary setting is set to On, TBCP is not available. Use 
the Binary protocol. See “PS3 Menu” on page 71 for details.
For Windows users only
Printing cannot be performed using the network 
interface.Click Advanced on the PostScript sheet of the printer’s 
Properties, then change the Data Format setting from ASCII 
data (default) to TBCP (Tagged binary communications 
protocol).
When the Binary setting is set to On, TBCP is not available. Use 
the Binary protocol. See “PS3 Menu” on page 71 for details.
 
						

							AcuLaser M4000 Series Users Guide
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An undefined error occurs (Macintosh only)
Printing in the PCL6/5 Mode Problems
The problems listed in this section are those that you may encounter when printing in the PCL6 
mode. All procedural instructions, refer to the PCL6 printer driver.
The printer does not print
The printer does not print correctly in the PCL mode
The printer does not start manual duplex printing (PCL6 only)
Cause What to do
The version of the Mac OS that you are using is 
unsupported.This printer’s driver can only be used on Macintosh computers 
running Mac OS X version 10.2.x or later.
Cause What to do
The Print to file check box is selected in the Print 
dialog box.Clear the Print to file check box in the Print dialog box.
Cause What to do
(PCL6 mode only) Graphics Mode may be set to 
Vector and the printing data may include the data 
that cannot be printed in the setting.Access the printer driver, click the Graphics tab, click Options, 
then select Raster as Graphics Mode.
Cause What to do
The Print directly to the printer check box is not 
selected.Select the Print directly to the printer check box on the Details 
tab.
The Network port is selected. Change the port to either LPT or USB. The page order for duplex 
printing will be corrected.