Epson Aculaser CX16 User Manual

							Symptom Cause Solution
Printing takes too
much time.The machine is set to a slow
printing mode (for example,
thick stock).It takes more time to print with special media. When using
regular paper, make sure that the media type is set properly
in the driver.
The machine is set to power
saving mode.It takes time for printing to start in power saving mode.
The job is very complex. Wait. No action needed.
If an error has been detected
during printing job transmission
in the Copy mode, it takes a while
to process the error and resume
the printing operation.Wait. No action needed.
Blank pages are
printed.One or more of the toner
cartridges are defective or
empty.Check the toner cartridges. The image will not print correctly
or not at all, if the cartridges are empty.
The wrong media is being used. Check that the media type set in the driver matches the
media loaded in the machine.
Not all pages print. A different user accidentally
canceled the job.Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with media, in place, and
secure.
A document is printed with an
overlay file which has been
created by an unsuitable printer
driver.Print the overlay file using a suitable printer driver.
Some parts of the
image are lost with
2in1 copying. 
(AcuLaser CX16NF
only)When printing envelopes, the
zoom ratio was specified, and
then 2in1 copying was set.With 2in1 copying, the zoom ratio is automatically adjusted.
For 2in1 copying on media with a narrow printing area, such
as envelopes, set 2in1 copying, and then adjust the zoom
ratio, if necessary.
Machine resets or
turns off
frequently.The power cord is not correctly
plugged into the outlet.Turn off the machine, confirm that the power cord is
correctly plugged into the outlet, and then turn on the
machine.
A system error occurred. Contact Technical Support with the error information.
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							Symptom Cause Solution
You are
experiencing
duplex problems. 
(AcuLaser CX16NF
only)Media or settings are not correct. Make sure that you are using correct media.
❏Only Letter/A4 plain paper can be autoduplexed.
❏Do not duplex envelopes, labels, postcards, thick stock,
letterheads, or plain paper with a size other than Letter/
A4.
❏Make sure that you have not mixed media types in the
tray.
In the printer driver (Layout/Double-Sided), choose “Short
Edge Binding” (flipped as on a clipboard) or “Long Edge
Binding” (flipped as in a loose-leaf notebook).
Set duplex (Double-Sided) copying. For details on setting
duplex (Double-Sided) copying, refer to “Setting Duplex
(Double-Sided) Copying (AcuLaser CX16NF only)” on page
86.
For N-up on duplexed pages, choose Collate only in the
printer driver’s Basic Tab. Do not set collation in the
application.
With N-up on
multiple copies,
the output is
incorrect.Both the printer driver and the
application have been set for
collation.For N-up on multiple copies, choose Collate only in the
printer driver’s Basic Tab. Do not set collation in the
application.
Booklet Left and
Right Binding
output is incorrect. 
(AcuLaser CX16NF
only)Both the printer driver and the
application have been set for
collation.For Booklet Left Binding and Booklet Right Binding, choose
Collate only in the printer driver’s Basic Tab. Do not set
collation in the application.
You hear unusual
noises.The machine is not level. Place the machine on a flat, hard, level surface.
The tray is not installed correctly. 
(AcuLaser CX16NF only)Remove the tray that you are printing from and reinsert it
completely into the machine.
There is a foreign object stuck
inside the machine.Turn off the machine and remove the object. If you cannot
remove it, contact Technical Support.
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							Symptom Cause Solution
When copying or
scanning with the
ADF, a horizontal
or vertical band
appears at the
anterior or
posterior end of
the image or paper
(5 to 6 mm). 
(AcuLaser CX16NF
only)A malfunction may have
occurred while paper was being
transferred with the ADF.If a band appears in the copy after copying, select a copy
density setting that is one level darker.
If a band appears in the image after scanning, scan using the
original glass.
Cannot copy with
the ADF. 
(AcuLaser CX16NF
only)Envelope DL or Envelope C6 is
set to the ADF.Place the document on the original glass. With the Envelope
DL size, some areas may not be copied.
Scanned images
are noisy. 
(AcuLaser CX16NF
only)Resolution is set to 150x150dpi
while the scan mode is set to MIX
or TEXT.Set the scan mode to PHOTO.
Some areas of the
scanned image are
missing.Acrobat 8 (Macintosh version) is
used for scanning the image.With the Acrobat Scan setting, turn off the OCR and Filtering
functions.
The web-based
utility cannot be
accessed. 
(AcuLaser CX16NF
only)The EpsonNet Config
Administrator’s password is
incorrect.The EpsonNet Config Administrator password has a
4-character minimum and an 8-character maximum. For
details, refer to the Reference Guide.
Media is wrinkled.
The media is moist from
humidity or having water spilled
on it.Remove the moist media and replace it with new, dry media.
The media feed roller or fuser
unit is defective.Check them for damage. If necessary, contact Technical
Support with the error information.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.Use Epson-approved media. See “Print Media” on page 49.
Data was sent to
the machine, but it
doesn’t print.An error message is displayed in
the message window.Handle according to the message displayed.
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							Symptom Cause Solution
It takes a very long
time to transfer
scan data to the
USB memory
device. 
(AcuLaser CX16NF
only)The response time may be slow
depending on the USB memory
device that is used.Wait until the transfer is finished.
It is not possible to
enter Scan mode
or Fax mode. (Fax
mode is only for
AcuLaser CS16NF.)An error has occurred in Copy
mode.Correct the cause of the error, and then enter a different
mode.
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is printed,
or there are blank
spots on the
printed page.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check if any is damaged.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The media is moist from
humidity.Adjust the humidity for media storage. Remove the moist
media and replace it with new, dry media.
The media set in the printer
driver mismatches the media
loaded in the machine.Load the correct media in the machine.
The power source does not
match the machine
specifications.Use a power source with the proper specifications.
Several sheets are being fed at
the same time.Remove the media from the tray and check for static
electricity. Fan plain paper or other media, and replace it in
the tray.
Media is not set properly in the
tray(s).Remove the media, tap it to straighten it out, return it to the
tray, and realign the media guides.
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							Symptom Cause Solution
Entire sheet is
printed in black or
color.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Image is too light;
there is low image
density.
The print head window is dirty. Clean the print head window.
The copy density is set too light. Select a darker copy density.
The media is moist from
humidity.Remove the moist media and replace with new, dry media.
There is not much toner left in
the cartridge.Replace the toner cartridge.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
Media type is set incorrectly. When printing envelopes, labels, letterhead, postcards or
thick stock, specify the appropriate media type in the printer
driver.
Image is too dark.
The copy density is set too dark. Select a lighter copy density.
The document was not pressed
close enough against the
original glass.Position the document so that it is pressed close enough
against the original glass. For details on positioning the
document on the original glass, refer to “Placing a document
on the original glass” on page 69.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
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							Symptom Cause Solution
Image is blurred;
background is
lightly stained;
there is insufficient
gloss of the
printed image.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The original glass is dirty. Clean the original glass. For details, refer to “Cleaning the
Machine” on page 134.
The original cover pad is dirty. Clean the original cover pad. For details, refer to “Cleaning
the Machine” on page 134.
The print or color
density is uneven.
One or more of the toner
cartridges may be defective or
low.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The machine is not level. Place the machine on a flat, hard, level surface.
Irregular print or
mottled image
appears.
The media is moist from
humidity.Adjust the humidity in the media storage area.
Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.Use Epson-approved media. See “Print Media” on page 49.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
There is
insufficient fusing
or the image
comes off when
rubbed.
The media is moist from
humidity.Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.Use Epson-approved media. See “Print Media” on page 49.
Media type is set incorrectly. When printing envelopes, labels, letterhead, postcards or
thick stock, specify the appropriate media type in the printer
driver.
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							Symptom Cause Solution
There are toner
smudges or
residual images.
One or more of the toner
cartridges are defective or
installed incorrectly.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The temperature in the printer is
high.Perform CALIBRATION in the MACHINE SETTING menu of
the UTILITY menu.
There are toner
smudges on the
back side of the
page (whether or
not it has been
duplexed).
The media path is dirty with
toner.Print several blank sheets and the excess toner should
disappear.
One or more of the toner
cartridges are defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Abnormal areas
(white, black, or
color) appear in a
regular pattern.
The print head window is dirty. Clean the print head window.
A toner cartridge may be
defective.Remove the toner cartridges with the color causing the
abnormal image. Replace it with a new toner cartridge.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The exposure window is dirty. Clean the exposure window. For details, refer to “Cleaning
the Machine” on page 134
Image defects.
The print head window is dirty. Clean the print head window.
A toner cartridge may be leaking. Remove  the  toner cartridges and check for damage. If it is
damaged, replace it.
A toner cartridge may be
defective.Remove the toner cartridge with the color causing the
abnormal image.
Replace it with a new toner cartridge.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
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							Symptom Cause Solution
Lateral lines or
bands appear on
image.
The machine is not level. Place the machine on a flat, hard, level surface.
The media path is dirty with
toner.Print several sheets and the excess toner should disappear.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Scaly marks
appear on the
front surface of the
sheet during
duplex
(double-sided)
printing.
The media is moist from
humidity.Set DUPLEX SPEED to QUALITY in the MACHINE SETTING
menu of the UTILITY menu. If the problem persists, contact
your vendor or authorized service provider.
Dirty spots appear
at intervals on the
front surface of the
sheet during
duplex
(double-sided)
printing.
Toner is not transferred correctly
because of the media type.Set DUPLEX SPEED to QUALITY in the MACHINE SETTING
menu of the UTILITY menu.
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							Symptom Cause Solution
Thin white
horizontal lines
appear at intervals
on images.
Toner is not evenly adhering to
the media.Perform IMAGE REFRESH. (Set MACHINE SETTING/IMAGE
REFRESH in the UTILITY menu to YES.)
If the problem persists, contact your vendor or authorized
service provider.
Colors look
drastically wrong.One or more of the toner
cartridges may be defective.Remove the toner cartridges and verify that the toner is
distributed evenly on each cartridge roller, and reinstall the
toner cartridges.
Colors are not
registering
properly; colors
are mixed or have
page-to-page
variation.The scanner unit or front cover is
opened during the calibration.Set MACHINE SETTING/CALIBRATION in the UTILITY menu
to ON, and then perform the color calibration. For details,
refer to “MACHINE SETTING Menu” on page 32.
Gradations are not adjusted
correctly.
The photoconductor units is not
correctly seated.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The media is moist from
humidity.Remove the moist media and replace it with new, dry media.
The color has a
poor reproduction
or has poor color
density.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
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							Status, Error, and Service Messages
Status, error, and service messages are displayed in the message window. They provide information
about your machine and help you locate many problems. When the condition associated with a
displayed message has changed, the message is cleared from the window.
Status Messages
This message... means... Do this...
(Nothing displayed) The machine is in Energy Save mode to
reduce power consumption during
periods of inactivity.No action needed.
ACCEPTEDThe settings were applied.
DATA RECEIVINGThis machine is receiving data.
NONEThe object does not exist.
PC SCAN CANCELThe scan job was canceled from the driver.
PLEASE WAIT!The color calibration is being performed.
The color calibration is performed
automatically in the following
circumstances.
❏When the machine is turned on
❏When the machine recovers from
Energy Save (Sleep) mode
❏When the machine is restarted after
settings have been changed
❏After a toner cartridge is replaced
This process maintains optimum print
quality.
PRINT WAITINGThe machine is waiting to print.
PRINTINGThe machine is printing.
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