Epson Aculaser CX16 User Manual
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9. Clean the print head window by wiping it with a soft, dry cloth. c Caution: The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, immediately cool the skin under cold water, and then seek professional medical attention. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Maintenance 151
Note: Decreased print quality may result if the surface of the transfer roller is touched. Be careful not to touch the surface of the transfer roller. 10. Slowly insert the photoconductor unit vertically, and then push it slightly down toward you to finish reinstalling the photoconductor unit. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Maintenance 152
11. Close the scanner unit. Note: Do not touch the wires and flat cable shown in the illustration. 12. Press the Stop/Reset key. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Maintenance 153
13. After the toner cartridges have finished rotating, open the front cover. 14. Align the shaft on each end of the toner cartridge with its holders, and then insert the cartridge. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Maintenance 154
Note: Do not touch the contact indicated in the illustration. 15. Press in the magenta toner cartridge until it locks into place. 16. Close the front cover. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Maintenance 155
Long-term storage of the printer If the printer will not be used for a month or more, install the protective materials onto the fuser unit. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Maintenance 156
Chapter 9 Troubleshooting Introduction This chapter provides information to aid you in resolving machine problems you may encounter, or at least guide you to the proper sources for help. Printing a Configuration Page 1. In the main screen, press the u or d key to select REPORT/STATUS, and then press the Select key. 2. Press the u or d key to select REPORT, and then press the Select key. 3. Press the u or d key to select CONFIGURATION PAGE, and then press the Select key. 4. Press the Start-B&W key or the Start-Color key. Preventing Media Misfeeds Make sure that... Media matches the machine specifications. Media is flat, especially on the leading edge. The machine is on a hard, flat, level surface. You store media in a dry location away from moisture and humidity. You always adjust the media guides in Tray 1 after inserting the media (a guide that is not properly adjusted can cause poor print quality, media misfeeds, and machine damage). You load the media printing-side up in the tray (many manufacturers place an arrow on the end of the wrapper to indicate the printing side). AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Troubleshooting 157
Avoid... Media that is folded, wrinkled, or excessively curled. Double feeding (remove the media and fan the sheets—they may be sticking together). Loading more than one type/size/weight of media in a tray at the same time. Overfilling the trays. Allowing the output tray to overfill (the output tray has a 100 sheet capacity—misfeeding may occur if you allow more than 100 sheets of media to accumulate at one time). Clearing Media Misfeeds To avoid damage, always remove misfed media gently, without tearing it. Any piece of media left in the machine, whether large or small, can obstruct the media path and cause further misfeeds. Do not reload media that has misfed. Note: The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner may stick to your hands, so be careful not to touch the printed face when removing the misfed media. Make sure not to spill any toner inside the machine. c Caution: ❏Unfused toner can mess your hands, clothes, or anything else it gets on. If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off. If toner gets on your skin, wash it off with cool water and a mild soap. ❏If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. If, after clearing the media misfeed, the misfeed message in the message window persists, open and close the scanner unit. This should clear the misfeed message. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Troubleshooting 158
Media Misfeed Messages and Clearing Procedures Media Misfeed Message Page Reference CHECK TRAY1 PAPER LOAD PAPER ( 1xx) (PRESS START KEY)This message appears in the following cases. ❏When no media is loaded in Tray 1 ❏When a misfeed has occurred in Tray 1 With the first case, load media into the tray, and then press the Start key. With the second case, refer to “Clearing a Media Misfeed From Tray 1” on page 169. FUSER JAM OPEN TOP COVER“Clearing a Media Misfeed in the Machine” on page 160 ORIGINAL DOC. JAM OPEN DOC.FEED COVER“Clearing a Media Misfeed from the ADF (AcuLaser CX16NF only)” on page 174 OUTPUT JAM OPEN TOP COVER“Clearing a Media Misfeed in the Machine” on page 160 TRANSFER JAM OPEN TOP COVER“Clearing a Media Misfeed in the Machine” on page 160 TRAY2 JAM OPEN TOP COVER“Clearing a Media Misfeed in Tray 2 (AcuLaser CX16NF only)” on page 170 DUPLEX JAM OPEN DUPLEX COVER“Clearing a Media Misfeed from the Duplex Option (AcuLaser CX16NF only)” on page 176 DUPLEX JAM OPEN TOP/DUPLEX“Clearing a Media Misfeed in the Machine” on page 160 and “Clearing a Media Misfeed from the Duplex Option (AcuLaser CX16NF only)” on page 176 AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Troubleshooting 159
Clearing a Media Misfeed in the Machine 1. Open the scanner unit. Note: If there is paper in the output tray, remove it, and then fold up the output tray before opening the scanner unit. Note: Do not touch the wires and flat cable shown in the illustration. AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide Troubleshooting 160