Epson AcuLaser C2800DN User Manual

							AcuLaser C2800 Series Users Guide
Troubleshooting251
The printer driver or printer that you need to use does not appear in the 
Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 
10.2)
The font on the printout is different from that on the screen
The printer fonts cannot be installed
The edges of texts and/or images are not smooth
Cause What to do
The printer name has been changed. Ask the network administrator for details, then select the 
appropriate printer name.
The AppleTalk zone setting is incorrect. Open the Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or 
Print Center (Mac OS 10.2), then select the AppleTalk zone 
that the printer is connected to.
Cause What to do
The PostScript screen fonts are not installed. The PostScript screen fonts must be installed on the computer 
that you are using. Otherwise, the font that you select is 
substituted by some other font for display on the screen.
For Windows users only
The appropriate substitution fonts are not correctly 
specified on the Device Settings sheet of the printer’s 
Properties dialog box.If the Send TrueType fonts to printer according to the font 
Substitution Table setting on the Fonts sheet of the printer’s 
Properties dialog box is turned on, TrueType fonts are replaced 
by the printer fonts before they are printed. Specify the 
appropriate substitution fonts using the Font Substitution Table.
Specify the appropriate substitution fonts using the Font 
Substitution Table.
Cause What to do
The Emulation menu in the printer’s Control Panel is 
not set to PS3 for the interface that you are using.Change the Emulation menu setting to PS3 for the interface 
that you are using, then try reinstalling the printer fonts again.
Cause What to do
The Print Quality is set to Fast. Change the Print Quality setting to Fine or Maximum.
The printer does not have sufficient memory. Increase the printer memory.
 
						

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The printer does not print normally via the USB interface
The printer does not print normally via the network interface
An undefined error occurs (Macintosh only)
Cause What to do
For Windows users only
The Data Format setting in the printer’s Properties is 
not set to ASCII or TBCP.The printer cannot print binary data when it is connected to 
the computer via the USB interface. Make sure that the Data 
Format setting, which is accessed by clicking Advanced on the 
PostScript sheet of the printer’s Properties, is set to ASCII or 
TBCP.
I f  y o u r  c o m p u t e r  i s  r u n n i n g  W i n d o w s  V i s t a ,  V i s t a  x 6 4 ,  X P ,  X P  x 6 4 ,  
click the Device Settings tab in the printer’s Properties, then 
click the Output Protocol setting and select ASCII or TBCP.
Cause What to do
The Data Format setting is different from the data 
format setting specified in the application (except on 
Mac OS X)If the file is created in an application that allows you to 
change the data format or encoding, such as Photoshop, 
make sure that the setting in the application matches that in 
the printer driver.
For Windows users only
The computer is connected to the network using 
AppleTalk in a Windows 2000 environment, and the 
Send CTRL+D Before Each Job or Send CTRL+D After 
Each Job setting on the Device Settings sheet of the 
printer’s Properties dialog box is set to Yes.Make sure that both the Send CTRL+D Before Each Job and 
Send CTRL+D After Each Job settings are set to No.
For Windows users only
The print data is too large.Click Advanced on the PostScript sheet of the printer’s 
Properties, then change the Data Format setting from ASCII 
data (default) to TBCP (Tagged binary communications 
protocol).
When the Binary setting is set to On, TBCP is not available. Use 
the Binary protocol. See “PS3 Menu” on page 163 for details.
For Windows users only
Printing cannot be performed using the network 
interface.Click Advanced on the PostScript sheet of the printer’s 
Properties, then change the Data Format setting from ASCII 
data (default) to TBCP (Tagged binary communications 
protocol).
When the Binary setting is set to On, TBCP is not available. Use 
the Binary protocol. See “PS3 Menu” on page 163 for details.
Cause What to do
The version of the Mac OS that you are using is 
unsupported.This printer’s driver can only be used on Macintosh computers 
running Mac OS X version 10.2.8 or later.
 
						

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Printing in the PCL6/5 Mode Problems
The problems listed in this section are those that you may encounter when printing in the PCL6 
mode. All procedural instructions, refer to the PCL6 printer driver.
The printer does not print
The printer does not print correctly in the PCL mode
The font on the printout is different from that on the screen
The edges of texts and/or images are not smooth
Cause What to do
The Print to file check box is selected in the Print 
dialog box.Clear the Print to file check box in the Print dialog box.
Cause What to do
(PCL5c mode only) Graphics Mode may be set to 
HP-GL/2 and the printing data may include the 
data that cannot be printed in the setting.Access the printer driver, click the General tab, click Options, 
then select Raster as Graphics Mode.
Image Optimum may be set to Auto or On and the 
printing data may include the data that cannot 
be printed in the setting.Access the Printing Menu on your printers control panel, then set 
Image Optimum to Off.
Cause What to do
The EPSON screen fonts are not installed. The screen fonts must be installed on the computer that you are 
using. Otherwise, the font that you select is substituted by some 
other font for display on the screen.
Cause What to do
The resolution is set to Fast (300 dpi). Access the printer driver, click the Print Quality tab, then select 
Fine (600 dpi) as the resolution.
The printer does not have sufficient memory. Increase the printer memory.
The RITech is set to Off. Access the printer driver, click the Print Quality tab, then select 
On for RITech from the drop-down list.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting254
The Custom button is grayed out and the custom paper size cannot be 
created (Windows Vista/Vista x64 only)
The items in the Tray tab/Printer tab are grayed out and these items 
cannot be changed (Windows Vista/Vista x64 only)
Cause What to do
After right-clicking your printer icon in the Printers 
in the Control Panel, you accessed the printer 
driver from Printing Preferences….After you right-click your printer icon in the Printers in the Control 
Panel, select Run as administrator and click Open. Select Printer 
tab in the screen that appears and then click Printing 
Preferences….
Cause What to do
After right-clicking your printer icon in the Printers 
in the Control Panel, you accessed the printer 
driver from Properties.After you right-click your printer icon in the Printers in the Control 
Panel, select Run as administrator and click Properties.
 
						

							AcuLaser C2800 Series Users Guide
Customer Support255
Appendix A 
Customer Support
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the 
troubleshooting information in your product documentation, contact customer support services 
for assistance. If customer support for your area is not listed below, contact the dealer where you 
purchased your product.
Customer support will be able to help you much more quickly if you give them the following 
information:
❏Product serial number
(The serial number label is usually on the back of the product.)
❏Product model
❏Product software version
(Click About, Version Info, or similar button in the product software.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the software applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact EPSON 
Customer support.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your 
product documentation, we provide the following sources for obtaining information:
 
						

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Customer Support256
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer should 
always be the first call for advise on problems; they can often solve problems quickly and easily as 
well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the 
occasional surf! The site provides a download area for drivers, Epson contact points, new product 
information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. 
Operators on the Helpdesk can aid you in installing, configuring and operating your Epson 
product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise 
where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more 
information you prepare, the faster we can help solve the problem. This information includes your 
Epson product documentation, type of computer, operating system, application programs, and 
any information you feel is required.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), 
Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information Phone: 1300 361 054
Fax: (02) 8899 3789
 
						

							AcuLaser C2800 Series Users Guide
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❏Product usage questions or problem
❏Enquiries on repair service and warranty
Help for Users in Thailand
New :For all productsContact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), 
and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam
 
						

							AcuLaser C2800 Series Users Guide
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Epson Hotline
❏Sales enquiries and product information
❏Technical support
Epson Service Center
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148
 
						

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Customer Support259
Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson 
Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet 
to provide users with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.Phone: (852) 2827-8911
Fax: (852) 2827-4383
Phone: 603-56288288
 
						

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Customer Support260
Epson Helpdesk
❏Sales enquiries and product information (Infoline)
❏Enquiries on repair services & warranty, product usage and technical support (Techline)
Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
Epson India Regional Offices:
Fax: 603-56288388/399
Phone: 603-56288222
Phone: 603-56288333
Phone: 080-30515000 
Fax: 30515005
Location Telephone number Fax number
Mumbai 022-28261515 /16/17  022-28257287
Delhi 011-30615000 011-30615005
Chennai 044-30277500 044-30277575
Kolkata 033-22831589 / 90  033-22831591
Hyderabad 040-66331738/ 39 040-66328633
Cochin 0484-2357950 0484-2357950
Coimbatore 0422-2380002 NA
Pune 020-30286000 /30286001/30286002 020-30286000
Ahmedabad 079-26407176 / 77 079-26407347