Epson AcuLaser C2800DN User Manual

							AcuLaser C2800 Series Users Guide
Using the Control Panel171
Password Config Menu
This menu allows you to restrict operation of the printer.
*The default password is Null. You can enter up to 20 characters for the password.
Password Config
Changes the password. Enter the old password first and then enter the new password twice.
To enter the password, press the dDown or uUp button to select the character and press the 
Enter button to determine the character. After all characters are determined, select   and press 
the Enter button.
Limitation
Changes the restriction range. When Interface is selected, the password is required to change the 
settings in the USB and Network menus. When Config is selected, the password is required to 
enter Quick Print Job or Confidential Job, or to change the settings in all menus. When All is 
selected, the password is required to enter Quick Print Job or Confidential Job, or to change 
the settings and to perform the items in all menus. Before changing the setting, you have to enter 
the password set in the Password Config setting.
Status and Error Messages
This section contains a list of error messages shown on the LCD panel, a brief description of each 
message and suggestions for correcting the problem. Note that not every message shown on the 
LCD panel indicates a problem. When the   mark is displayed at the right of the warning message, 
multiple warnings occur. To confirm all warnings that occur, press the dDown button to display 
the Status Menu, then press the Enter button. The LCD panel also displays the remaining service 
lives of the imaging cartridges and available paper sizes.
Calibrating Printer
The printer automatically calibrates itself. This is not an error message, and will clear itself after the 
calibration process has finished. While the printer displays this message, do not open the covers or 
turn off the printer.
Item  Settings (default in bold)
Password Config
*-
LimitationDisable, Interface, Config, All
 
						

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Cancel All Print Job
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently 
receiving or printing. This message appears when the +Cancel Job button has been pressed 
down for more than 2 seconds.
Cancel Print Job
The printer is canceling the current print job. This message appears when the +Cancel Job button 
has been pressed and released within 2 seconds.
Cancel Print Job (by host)
The print job is canceled at the printer driver.
Can’t Print
The print data is deleted because it is incorrect.
Make sure the appropriate paper size and printer driver are used.
While printing in the black and white mode when one or more of the imaging cartridges has 
reached the end of its service life, check if Black is selected in the printer driver. 
Since PS and PDF files cannot be printed in the black and white mode, replace any color imaging 
cartridge that has reached the end of its service life.
Can’t Print Duplex
The printer has encountered problems during duplex printing. Make sure you are using an 
appropriate type and size of paper for the duplex printing. The problem could also be a result of 
incorrect settings for the paper source you are using. Pressing the NStart/Stop button will print 
the rest of the print job on only one side of the paper. Press the +Cancel Job button to cancel the 
print job.
Cassette 2 Error yyy
The optional paper cassette is not installed properly. Turn off the printer, remove the optional 
cassette, and re-install it. For more information on installing the optional paper cassette, see 
“Installing the optional paper cassette unit” on page 187.
Check Transparency
You have loaded media other than transparencies when the Paper Type setting in the printer driver 
is Transparency, or transparencies are loaded when the Paper Setting in the printer driver is not 
set to Transparency. Completely blank pages are output.
 
						

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To clear the error, see “Transparencies are output blank from the MP tray” on page 240.
Check Paper Size
The paper size setting is different from the size of paper loaded in the printer. Check to see if the 
correct size of paper is loaded in the specified paper source.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 146 for instructions.
Check Paper Type
The paper loaded in the printer does not match the paper type setting in the printer driver. Paper 
that matches only the paper size setting will be used for printing.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 146 for instructions.
Close Front Cover
The front cover has been open for more than 5 minutes. To clear the error, close the front cover.
Collate Disabled
Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM). 
If this error occurs, print only one copy at a time.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 146 for instructions.
Cooling Down zz min
The printer is cooling down. The time until the printer is ready to print is displayed.
Data will be printed in Black and White
Color data is printed in black and white because one or more color imaging cartridges has reached 
the end of its service life.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 146 for instructions.
DM Error yyy
The Duplex Unit has become separated from the printer.
 
						

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Duplex Mem Overflow
There is not enough memory for duplex printing. The printer prints only on the front and ejects the 
paper. To clear this error, follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel’s Setup Menu, press the NStart/Stop 
button to print on the back of the next sheet, or press the +Cancel Job button to cancel the print 
job.
If On is selected as the Auto Cont setting on the control panel’s Setup Menu, printing continues 
automatically after a certain period of time.
Form Feed
The printer is ejecting paper due to a user request. This message appears when pressing the 
NStart/Stop button once to make the printer offline, then holding down the NStart/Stop button 
for more than 2 seconds in order not to receive form feed command.
Format Error ROM A
An unformatted ROM module has been inserted. 
To clear this error, either press the NStart/Stop button or turn off the printer and remove the ROM 
module, then reinstall the ROM module. If that fails to clear the error, contact your dealer.
Image Optimum
There is insufficient memory to print the page at the specified print quality. The printer 
automatically lowers the print quality so that it can continue printing. If the quality of the printout 
is not acceptable, try simplifying the page by limiting the number of graphics or reducing the 
number and size of fonts.
To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access 
the control panel menus” on page 146 for instructions.
Turn the Image Optimum setting off on the control panel’s Printing Menu if you do not want the 
printer to automatically lower the print quality to continue printing.
You may need to increase the amount of printer memory to be able to print at the desired print 
quality for your document. For more information on adding memory, see “Memory Module” on 
page 196.
Install Cassette 1
The paper tray of the standard paper cassette is not installed, or not installed properly. Install the 
paper cassette correctly to clear this error.
 
						

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Install Fuser
There is no fuser unit installed or the fuser unit is not installed properly. Turn off the printer, then 
install the fuser unit if it is not installed. 
If a fuser unit is already installed, turn the printer off and wait until it has cooled off (30 minutes). 
Then open the front cover. Remove the fuser unit, reinstall it properly, and then close the front 
cover. The error clears automatically if the fuser unit is properly installed. 
If the error is not cleared, the fuser unit is out of order. Replace it with a new fuser unit.
Install Transfer Unit
There is no transfer unit installed or the transfer unit is not installed properly. Install the transfer 
unit if it is not installed. 
If a transfer unit is already installed, turn off the printer, open the front cover, then remove the 
transfer unit. Reinstall the unit properly, then close the front cover. The error clears automatically 
if the transfer unit is properly installed. 
Install uuuu TnrCart
The wrong imaging cartridge is installed in the indicated color imaging cartridge position in the 
printer or the position is empty. (The letters C, M, Y, or K appear in place of uuuu and indicate the 
colors Cyan, Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See “Imaging Cartridge” on page 202.
Invalid N/W Module
There is no network program, or the network program cannot be used with your printer. Contact 
a qualified service representative.
Invalid PCL
There are errors in the ROM module. Turn off the printer and contact your dealer. 
Invalid PS3
There are errors in the ROM module. Turn off the printer and contact your dealer.
Invalid ROM A
The printer cannot read the installed optional ROM module. Turn off the printer, then remove the 
ROM module.
 
						

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Manual Duplex
One side for the manual duplex printing is finished. To start printing on the other side, set the 
paper and press the NStart/Stop button. See “Printing with the Duplex Unit (models with Duplex 
Unit only)” on page 55 for windows, or “Printing with the Duplex Unit (models with Duplex Unit 
only)” on page 118 for Macintosh.
Manual Feed ssss
The manual feed mode is specified for the current print job. Make sure the paper size indicated by 
ssss is loaded, then press the NStart/Stop button.
Mem Overflow
The printer has insufficient memory to execute the current task. Press the NStart/Stop button on 
the control panel to resume printing, or press the +Cancel Job button to cancel the print job.
Menus Locked
This message appears if you try to change the printer’s settings through the control panel when the 
buttons are locked. You can unlock them by the Password Config menu or by using the Network 
utility. Refer to “Password Config Menu” on page 171 or the Network Guide for information.
Need Memory
The printer has insufficient memory to complete the current print job. 
To clear this error message, select Clear Warning from the control panel’s Reset Menu. See“How 
to access the control panel menus” on page 146 for instructions.
To prevent this problem from recurring, add more memory to your printer as described in 
“Memory modules” on page 269, or reduce the resolution of the image to be printed.
NonGenuine Toner Cartridge
The installed imaging cartridge is not a genuine Epson product. Installing a genuine imaging 
cartridge is recommended. The printout and remaining service life of each imaging cartridge 
displayed on the control panel may be different from those when using genuine EPSON imaging 
cartridges. Epson shall not be liable for any damages or problems arising from the use of 
consumable products not manufactured or approved by Epson.
Install a genuine Epson product, or Clear All Warnings of the Reset Menu on the control panel to 
clear the warning message. See “Imaging Cartridge” on page 202 for instructions on replacing the 
imaging cartridge.
 
						

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NonGenuine Toner uuuu
The installed imaging cartridge is not a genuine Epson imaging cartridge. The printout and 
remaining service lives of the imaging cartridges displayed on the control panel may be different 
from those when using genuine EPSON imaging cartridges. Epson shall not be liable for any 
damages or problems arising from the use of consumable products not manufactured or approved 
by Epson. Installing a genuine imaging cartridge is recommended. Press the NStart/Stop button 
on the control panel to resume printing.
Offline
The printer is not ready to print. Press the NStart/Stop button.
Optional RAM Error
The optional memory module may be corrupted or incorrect. Replace it with a new one.
Paper Jam WWWW
The location where the paper jam occurred is displayed at WWWWW. WWWWW indicates the location of the 
error.
If a paper jam occurs at two or more locations simultaneously, the corresponding multiple 
locations are displayed.
Paper Out tttt sssss
There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper 
source.
Location Description
Paper  Jam  MP  C1  A Paper is jammed at the MP tray or standard paper cassette. For instructions on 
clearing this type of paper jam, see “Paper Jam MP C1 A” on page 225.
Paper  Jam  C1  A Paper is jammed at the standard paper cassette or front cover. For instructions 
on clearing this type of paper jam, see “Paper Jam C1 A” on page 227.
Paper Jam C2 C1 A Paper is jammed at the optional paper cassette or standard paper cassette. 
For instructions on clearing this type of paper jam, see “Paper Jam C2 C1 A” 
on page 229.
Paper Jam  A  B Paper is jammed at the front cover or fuser unit. For instructions on clearing this 
type of paper jam, see “Paper Jam A B” on page 231.
Paper Jam A D Paper is jammed at the front cover or transfer unit. For instructions on clearing 
this type of paper jam, see “Paper Jam A D” on page 234.
 
						

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Paper Set tttt sssss
The paper loaded in the specified paper source (tttt) does not match the required paper size 
(sssss). Replace the loaded paper with the correct size paper and press the NStart/Stop button to 
resume printing, or press the +Cancel Job button to cancel the print job.
If you press the NStart/Stop button without replacing the paper, the printer will print on the 
loaded paper even though it does not match the required size.
Printer Open
The front cover is open. To clear this error, close the front cover.
Print Overrun
The required time to process the print data exceeded the print engine speed because the current 
page is too complex. Press the NStart/Stop button to resume printing, or press the +Cancel Job 
button to cancel the print job. If this message appears again, select On as the Page Protect setting 
in the control panel’s Setup Menu or select Avoid Page Error on the printer driver.
If you continue to receive this message when printing a particular page, try simplifying the page 
by limiting the number of graphics or reducing the number and size of fonts.
To avoid this error, it is recommended that you set the Page Protect setting to On and add more 
memory to the printer. See “Setup Menu” on page 153 and “Memory Module” on page 196 for 
details.
RAM CHECK
The printer is checking the RAM.
Ready
The printer is ready to receive data and print.
Replace Fuser
The fuser has reached the end of its service life and needs to be replaced.
Turn the printer off and wait for 30 minutes, then replace the fuser unit with a new one. See “Fuser 
Unit” on page 207 for instructions.
 
						

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Replace Toner uuuu
The indicated imaging cartridges have reached the end of its service life and need to be replaced. 
(The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, 
and Black respectively.)
When the error light turns on, you cannot continue printing. Replace the imaging cartridge with a 
new one. See “Imaging Cartridge” on page 202 for instructions.
When the error light is blinking, you can continue printing in the black and white mode by 
pressing the NStart/Stop button, or you can cancel the print job by pressing the +Cancel Job 
button.
Replace Transfer Unit
The transfer unit has reached the end of its service life and needs to be replaced.
When the error light turns on, you cannot continue printing. Turn off the printer, then replace the 
transfer unit with a new one. See “Transfer Unit” on page 213 for instructions. The error clears 
automatically after you replace the unit and close all printer covers.
Reserve Job Canceled
The printer cannot store the data of your print job using the Reserve Job function. The maximum 
number of print jobs stored on the printer’s memory has been reached, or the memory has no more 
memory available to store a new job. To store a new print job, delete a previously stored job. Also, 
if you have any Confidential Jobs stored, printing those jobs will make more memory available. 
You may also increase the available memory space by changing the RAM Disk setting to Normal or 
Maximum. For details, see “Setup Menu” on page 153.
To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction 
about accessing the control panel menus, see “How to access the control panel menus” on page 146.
Reset
The printer’s current interface has been reset and the buffer has been cleared. However, other 
interfaces are still active and retain their settings and data.
Reset All
All printer settings have been reset to the default configuration, or to the last settings that were 
saved.
 
						

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Reset to Save
A control panel menu setting was changed while the printer was printing. Press the NStart/Stop 
button to clear this message. The setting will become effective after printing has finished.
Alternatively you can clear this message by performing Reset or Reset All on the control panel. 
However, the print data will be deleted.
ROM CHECK
The printer is checking the ROM.
Self Test
The printer is currently performing a self test and initialization.
Service Req Cffff/Service Req Exxx
A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 
seconds, then turn it back on. If the error message still appears, write down the error number listed 
on the LCD panel (Cffff/Exxx), turn off the printer, unplug the power cord, then contact a 
qualified service representative.
Sleep
The printer is currently in the power-save mode. This mode is canceled when the printer receives 
print data. This mode is also canceled by selecting Reset or Reset All from the control panel’s 
Rest Menu. See “Using the Control Panel Menus” on page 146 for instructions.
TonerCart Error uuuu
A read/write error has occurred for the indicated imaging cartridges. (The letters C, M, Y, or K 
appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) 
Remove the imaging cartridges and reinsert them. If that fails to clear the error, replace the imaging 
cartridges.
To install the indicated cartridges. See “Imaging Cartridge” on page 202.
Unable Clear Error
The printer cannot clear an error message because the error status still remains. Try solving the 
problem again.