Epson AcuLaser C2800DN User Manual

							AcuLaser C2800 Series Users Guide
Contents11
The Ready light is on but nothing prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  237
The optional product is not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  238
The remaining service lives of the imaging cartridges are not updated 
(For Windows users only)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  238
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  239
The font cannot be printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Printout is garbled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  239
The printout position is not correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  239
Misalignment of colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  240
Graphics do not print correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  240
Transparencies are output blank from the MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  240
Color Printing Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  241
Cannot print in color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  241
The printout color differs when printed from different printers . . . . . . . . . . . . . . . . . . .  241
The color looks different from what you see on the computer screen. . . . . . . . . . . . . . .  241
Print Quality Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  242
The background is dark or dirty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  242
White dots appear in the printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  242
Print quality or tone is uneven  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  242
Half-tone images print unevenly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  243
Toner smudges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  243
Areas are missing in the printed image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  243
Completely blank pages are output  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  244
The printed image is light or faint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  244
The non-printed side of the page is dirty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  245
Memory Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  245
Print quality decreased . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  245
Insufficient memory for current task  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  245
Insufficient memory to print all copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  245
Paper Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  246
Paper does not feed properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  246
Problems Using Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  246
Paper does not feed from the optional paper cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . .  246
Feed jam when using the optional paper cassette  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  247
An installed option cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  247
Correcting USB Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  248
USB connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  248
Windows operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  248
Printer software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Status and Error Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  249
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  249
Printing in the PostScript 3 Mode Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  250
The printer does not print correctly in the PostScript mode . . . . . . . . . . . . . . . . . . . . . . .  250
 
						

							AcuLaser C2800 Series Users Guide
Contents12
The printer does not print  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
The printer driver or printer that you need to use does not appear in the Printer Setup 
Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 10.2)  . . . . . . . . . . . . . . . .  251
The font on the printout is different from that on the screen  . . . . . . . . . . . . . . . . . . . . . .  251
The printer fonts cannot be installed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  251
The edges of texts and/or images are not smooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  251
The printer does not print normally via the USB interface . . . . . . . . . . . . . . . . . . . . . . . .  252
The printer does not print normally via the network interface  . . . . . . . . . . . . . . . . . . . .  252
An undefined error occurs (Macintosh only)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  252
Printing in the PCL6/5 Mode Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  253
The printer does not print  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
The printer does not print correctly in the PCL mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .  253
The font on the printout is different from that on the screen  . . . . . . . . . . . . . . . . . . . . . .  253
The edges of texts and/or images are not smooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  253
The Custom button is grayed out and the custom paper size cannot be created 
(Windows Vista/Vista x64 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  254
The items in the Tray tab/Printer tab are grayed out and these items cannot be changed 
(Windows Vista/Vista x64 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  254
Appendix A  Customer Support
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  255
Before Contacting Epson  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Help for Users in Europe  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Help for Users in Australia  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Help for Users in Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Help for Users in Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Help for Users in Vietnam  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Help for Users in Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Help for Users in Hong Kong  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  259
Help for Users in Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Help for Users in India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  260
Help for Users in the Philippines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  261
Appendix B  Technical Specifications
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  262
Available paper types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  262
Paper that should not be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  262
Printable area  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  263
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  264
General  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  264
 
						

							AcuLaser C2800 Series Users Guide
Contents13
Environmental  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  265
Mechanical  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  265
Electrical  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  266
Standard and approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Interfaces  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  267
USB interface  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  267
Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  267
Options and Consumable Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Optional paper cassette unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Duplex Unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  269
Memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  269
Imaging cartridge  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  270
Fuser unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  270
Transfer unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  270
Index
 
						

							AcuLaser C2800 Series Users Guide
Safety Instructions14
Safety Instructions
Safety
Warnings, Cautions, and Notes
w
Warnings
must be followed carefully to avoid bodily injury.
c
Cautions
must be observed to avoid damage to your equipment.
Notes 
contain important information and useful tips on the operation of your printer.
Safety precautions
Be sure to follow the precautions carefully to ensure safe, efficient operation:
❏Because the printer weighs approximately 28 kg (61.7 lb) with consumable products installed, 
one person should not lift or carry it. Two people should carry the printer, lifting it by the 
correct positions as shown below.
 
						

							AcuLaser C2800 Series Users Guide
Safety Instructions15
❏Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the 
surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be 
very hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside 
before doing so.
1. CAUTION HIGH TEMPERATURE
2. Do not insert your hand deep into the fuser unit.
❏Do not insert your hand deep into the fuser unit as some components are sharp and may cause 
injury.
❏Avoid touching the components inside the printer unless instructed to do so in this guide.
❏Never force the printer’s components into place. Although the printer is designed to be sturdy, 
rough handling can damage it.
❏When handling an imaging cartridge, always place it on a clean, smooth surface.
❏Do not attempt to modify an imaging cartridge or take it apart. It cannot be refilled.
❏Do not touch the toner. Keep the toner away from your eyes.
❏Do not dispose of used imaging cartridge or transfer unit in fire, as they can explode and cause 
injury. Dispose of them according to local regulations.
❏If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up. 
Because the fine particles can cause a fire or explosion if they come into contact with a spark, do 
not use a vacuum cleaner.
❏Wait at least one hour before using an imaging cartridge after moving it from a cool to a warm 
environment to prevent damage from condensation.
1
2
 
						

							AcuLaser C2800 Series Users Guide
Safety Instructions16
❏When removing the imaging cartridge, do not expose it to sunlight at all and avoid exposing it 
to room light for more than five minutes. The imaging cartridge contains a light-sensitive drum 
that is purple. Exposure to light can damage the drum, causing dark or light areas to appear on 
the printed page and reducing the service life of the drum. If you need to keep the imaging 
cartridge out of the printer for long periods, cover it with an opaque cloth.
❏Be careful not to scratch the surface of the drum. When you remove the imaging cartridge from 
the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from 
your skin can permanently damage its surface and affect print quality.
❏To get the best print quality, do not store the imaging cartridge in an area subject to direct 
sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to 
extreme or rapid changes in temperature or humidity.
❏Be sure to keep consumable components out of the reach of children.
❏Do not leave jammed paper inside the printer. This can cause the printer to overheat.
❏Avoid sharing outlets with other appliances.
❏Use only an outlet that meets the power requirements of this printer.
Important Safety Instructions
Read all of the following instructions before operating your printer:
When choosing a place and power source for the printer
❏Place the printer near an electrical outlet where you can easily plug in and unplug the power 
cord.
❏Do not place the printer on an unstable surface.
❏Do not put your printer where the cord will be stepped on.
❏Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not 
block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a 
built-in installation unless proper ventilation is provided.
❏All interface connectors for this printer are Non-LPS (non-limited power source).
❏Connect your printer to an electrical outlet that meets the power requirements of this printer. 
Your printer’s power requirements are indicated on a label attached to the printer. If you are 
not sure of the power supply specifications in your area, contact your local power company or 
consult your dealer.
❏If you are unable to insert the AC plug into the electrical outlet, contact an electrician.
 
						

							AcuLaser C2800 Series Users Guide
Safety Instructions17
❏Avoid using outlets that other appliances are plugged into.
❏Use the type of power source indicated on the label. If you are not sure of the type of power 
available, consult your dealer or local power company.
❏If you are unable to insert the plug into the outlet, contact a qualified electrician.
❏When connecting this product to a computer or other device with a cable, ensure the correct 
orientation of the connectors. Each connector has only one correct orientation. Inserting a 
connector in the wrong orientation may damage both devices connected by the cable.
❏If you use an extension cord, make sure that the total of the ampere ratings on the products 
plugged into the extension cord does not exceed the extension cord ampere rating.
❏Unplug this printer from the wall outlet and refer servicing to a qualified service representative 
under the following conditions:
When using the printer 
❏The printer weighs about 28 kg (61.7 lb). One person should not attempt to lift or carry the 
printer. Two people should carry it.
❏Follow all warnings and instructions marked on the printer.
❏Unplug this printer from the wall outlet before cleaning.
❏Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.
❏Avoid touching the components inside the printer unless instructed to do so in this guide.
❏Never force printer components into place. Although the printer is designed to be sturdy, 
rough handling can damage it.
❏Be sure to keep consumables out of the reach of children. A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into it.
C. If it has been exposed to rain or water.
D. If it does not operate normally when the operating instructions are followed. Adjust only 
those controls that are covered by the operating instructions since improper adjustment 
of other controls may result in damage and will often require extensive work by a 
qualified technician to restore the product to normal operation.
E. If it has been dropped or the cabinet has been damaged.
F. If it exhibits a distinct change in performance, indicating a need for service.
 
						

							AcuLaser C2800 Series Users Guide
Safety Instructions18
❏Do not use printer in a damp environment.
❏Do not leave jammed paper inside of the printer. This can cause the printer to overheat.
❏Never push objects of any kind through cabinet slots as they may touch dangerous voltage 
points or short out parts that could result in a risk of fire or electric shock.
❏Never spill liquid of any kind on the printer.
❏Except as specifically explained in the printer’s documentation, do not attempt to service this 
product yourself.
❏Adjust only those controls that are covered by the operating instructions. Improper adjustment 
of other controls may result in damage and may require repair by a qualified service 
representative.
Safety Information
Power cord
c
Caution:
Be sure the AC power cord meets the relevant local safety standards.
Use only the power cord that comes with this product. Use of the another cord may result in fire or 
electric shock.
This product’s power cord is for use with this product only. Use with other equipment may result in 
fire or electric shock.
Laser safety labels
w
Warning:
The performance of procedures and adjustments other than those specified in the printer’s 
documentation may result in hazardous radiation exposure.
Your printer is a Class 1 laser product as defined in the IEC60825 specifications. The label shown is 
attached to the back of the printer in countries where required.
 
						

							AcuLaser C2800 Series Users Guide
Safety Instructions19
Internal laser radiation
This is a Class III b Laser Diode Assembly that has an invisible laser beam. The printer head unit is 
NOT A SERVICE ITEM, therefore, the printer head unit should not be opened under any 
circumstances. An additional laser warning label is affixed to the inside of the printer.
Ozone safety
Ozone emission
Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced 
only when the printer is printing.
Ozone exposure limit
The recommended exposure limit for ozone is 0.1 parts per million (ppm) expressed as an average 
time-weighted concentration over an eight (8) hour period.
The Epson laser printer generates less than 0.1 ppm for eight (8) hours of continuous printing.
Minimize the risk
To minimize the risk of exposure to ozone, you should avoid the following conditions: 
❏Use of multiple laser printers in a confined area
❏Operation in conditions of extremely low humidity
❏Poor room ventilation
❏Long, continuous printing together with any of the above
Printer location 
The printer should be located so that the exhaust gases and heat generated are:
❏Not blown directly into the user’s face
❏Vented directly out of the building whenever possible
Power On/Off Cautions
Do not turn off the printer:Max. Average Radiation Power: 5 mW at laser aperture
Wavelength: 770 to 800 nm
 
						

							AcuLaser C2800 Series Users Guide
Safety Instructions20
❏After turning on the printer, wait until Ready appears on the LCD panel.
❏While the Ready light is flashing.
❏While the Data light is on or flashing.
❏While printing.