DuVoice DV2000 Configuration Instructions Manual
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DV2000 Configuration - Service Release 3.0 41 Location Settings – Outdial Restrictions Location - Outdial Restrictions tab Use this dialog to review, enter or delete outbound dialing patterns blocked for this location. A phone number that fits a restricted, or blocked, outbound dialing pattern would be unavailable for a subscriber when adding/modifying a number to be used for message notification; for example, a home phone number, pager number, cellular phone number or hotel phone number. Outdial Pattern to Restrict - displays the list of current dialing patterns which are restricted for this location. Outdial Length - displays the number of digits in each restricted outdial pattern. Click the Add button to enter a new outdial pattern to restrict. The Add Restriction dialog will be displayed. Click on a restricted outdial pattern on the selection list to select it, then click on the Remove button to delete the restriction for that dialing pattern.
DV2000 Configuration - Service Release 3.0 42 Location Settings – Outdial Restrictions Add Restriction dialog Total length of outdial string pattern - the number of digits in the dialing pattern to be restricted (e.g., 1-900-###-#### would have a length of 11). The maximum length is 20. Beginning digits to examine in pattern - the specific numbers to match to determine whether or not the pattern should be restricted (e.g., 911, 900, 1800, etc.). Enter all numbers without hyphens (dashes), for example, between the long distance access code and area code. Outbound dial strings of this type are not permitted - displays the pattern created by the current entries in the Total length of outdial string pattern and Beginning digits to examine in pattern fields (e.g., entries of 11 and 1901, respectively, would cause 1-901-XXX-XXXX to display in this field). Access Type – reserved for future release.
DV2000 Configuration - Service Release 3.0 43 Location Settings – Outdial Translations Location - Outdial Translations tab Use this dialog to review, enter or delete outbound dialing patterns translated for this location. Translations include the substitution and omission of area codes and long distance access digits. They are utilized specifically for fax deliveries and AMIS deliveries. Outdial Pattern to Translate - displays the list of current dialing patterns which are to be translated for this location. Translated Pattern - displays the list of current dialing patterns after translation for this location. Length - displays the number of digits in each translation outdial pattern. Click on the Add button to enter a new outdial translation pattern (typically, an area code within your extended calling area). The Add Translations dialog will be displayed. Click on a translation outdial pattern on the selection list to select it, then click on the Remove button to delete the translation for that dialing pattern.
DV2000 Configuration - Service Release 3.0 44 Location Settings – Outdial Translations Add Outdial Translations dialog Translations are utilized when calling out within the system’s area code. For example, when delivering a facsimile to a local hotel, 1-941-555-1212 would fail, where 1-555-1212 will work. Total length of outdial string pattern - the number of digits in the dialing pattern to be translated (e.g., 1-941-###-#### would have a length of 11). The maximum length is 20. Beginning digits to examine in pattern - the specific numbers to match to determine whether or not the pattern should be translated (e.g., 847, 941, 813, etc.). Enter all numbers without hyphens (dashes), as, for example, between the long distance access code and area code. Translate beginning digits to - the digit or digits with which to replace the beginning digits entered in the previous field. Outbound dial strings of this type - displays the pattern created by the current entries in the Total length of outdial string pattern and Beginning digits to examine in pattern fields. (e.g., entries of 10 and 901, respectively, would cause 901-XXX-XXXX to display in this field). will be translated to this type - displays the dialing pattern that will actually be used after translation, based on the current entries in the Total length of outdial string pattern and Beginning digits to examine in pattern fields.
DV2000 Configuration - Service Release 3.0 45 Location Settings – Outdial Port Access Location - Outbound Port Access tab This dialog lets you specify the exact port or ports to use for each of these outbound events, for the currently open Location: ¨ Notifications à pager à verbal message notification à message waiting indicators ¨ Message Delivery à AMIS ¨ Fax Delivery Under each event type, four tabs separate the first 8 ports, the next 8 ports, and so on up to the maximum of 32. On each tab, click on the box next to each port you want to be used for the corresponding event. A typical configuration is to utilize the last available ports for notification and message delivery to reduce the incidence of “glare,” i.e. an incoming call colliding with an outbound port going off hook. For example, on a system with four voice ports and two fax ports, you might want to click on Voice Port 4 for Notifications and Message Delivery, and Fax Port 2 for Fax Delivery. Trunk Access Number (Outbound Permission/Access) For each of these three items, the number in the field is the trunk access code to be used for the activity. Notifications - defines a trunk access number to be used for this location to perform notifications of messages via an outside line (e.g., call pager number). Message delivery - defines a trunk access number to be used for this location to deliver received messages via an outside line. Fax delivery - defines a trunk access number to be used for this location to send facsimiles via an outside line, such as for fax on demand.
DV2000 Configuration - Service Release 3.0 46 Location Settings – Sharing Sharing Locations tab Use this dialog to review the additional locations with which the assigned location can share “visibility,” or in other words, be part of the subscriber list for the purposes of call routing transfers and directory look- ups. A common example for this would be one phone system shared by two related companies with a location set up for each company. Certain individuals with a need to be part of both locations would have their mailboxes assigned a Class of Service template that was assigned a third location which allowed sharing with the first two locations. Default Mailboxes – as assigned in the second screen of Location Wizard Greetings mailbox – the mailbox used for the new location’s separate voice mail system greeting (e.g., “Hello, thank you for calling the ABC Company.”). Attendant mailbox - the mailbox used for the new location’s separate automated attendant prompts (e.g., “Press 1 for sales.”). Operator mailbox - the mailbox to use for the new location’s operator, i.e., the extension a caller is transferred to when requesting the operator. Share Locations - Available Locations - A check mark in the box next to a location name indicates that it has shared visibility with the assigned location. All Locations button – Checks all Available Location boxes in the list, to share visibility between this location and all other defined locations.
DV2000 Configuration - Service Release 3.0 47 Tools Menu Runtime rights option Use the Runtime rights option, with the assistance of DV2000 Technical Support staff, to add more ports to your system. Run Time Activation Key dialog Use this dialog to activate additional ports for your system. Note: Use this option only with the assistance of DV2000 Technical Support staff. Enter the Activation Key and click on the appropriate Active Feature checkboxes. Click on the Test button to run a diagnostic check, then click on OK. Tools Overview Specific tools have been provided to assist you with certain situations that are outside the bounds of normal operation. Warning: These functions are provided for advanced users only and have the capacity to disrupt your system function if not used properly. ¨ The Runtime rights option (Run Time Activation Key) allows you to expand your voice mail system feature set. ¨ The Upload Voice Board Parameters option provides a way to “apply” low level voice board parameter changes (made on the Advanced Parameters tab in Port Configuration – Integration details) without having to shut down and restart the voice mail system. ¨ The Edit Runtime Package options allow you to edit the applications that make up a package, create a new package and set a given runtime package as the currently active one. Control of individual applications within the runtime package is provided by the Add and Remove functions. ¨ The Set Service Startup Mode option provides functions for shutting down and starting up the voice mail system.
DV2000 Configuration - Service Release 3.0 48 Tools Menu Runtime Rights ¨ The Runtime rights option (Run Time Activation Key) has been superceded by the external software key, and is no longer used. Tools Overview Specific tools have been provided to assist you with certain situations that are outside the bounds of normal operation. Warning: These functions are provided for advanced users only and have the capacity to disrupt your system function if not used properly. ¨ The Runtime rights option (Run Time Activation Key) has been superceded by the license key and is no longer used. ¨ The Upload Voice Board Parameters option provides a way to “apply” low level voice board parameter changes (made on the Advanced Parameters tab in Port Configuration – Integration details) without having to shut down and restart the voice mail system. ¨ The Edit Runtime Package options allow you to edit the applications that make up a package, create a new package and set a given runtime package as the currently active one. Control of individual applications within the runtime package is provided by the Add and Remove functions. ¨ The Set Service Startup Mode option provides functions for shutting down and starting up the voice mail system.
DV2000 Configuration - Service Release 3.0 49 Edit Runtime Package - Edit option The only area in this section to edit is the Threads section. If you REDUCE the number of voice ports on the system, the number of threads must be reduced accordingly. (If you increase the number of ports on the system, the number of threads is automatically set.) Upload Voice Board Parameters option Use this option to apply changes made to the low-level voice board parameters without restarting the voice mail system.
DV2000 Configuration - Service Release 3.0 50 Set Service Startup Mode dialog Use this dialog to shut down and start up the voice mail system and set options for service resumption. This should only be used for troubleshooting, if DuVoice Corporation technical support needs to manually start or stop the voice mail system. Select Mode · Automatic – voice mail system will start automatically when the machine boots up. This is the default setting. For example, in the case of an unplanned shutdown, such as a power outage, the system will automatically restart when power is restored and the computer reboots. · Manual – must access this dialog and click on Start button to restart the voice mail system, or, use Windows NT Control Panel – Services to restart. Start button – (visible when system is not running) initializes and starts the voice mail system. Stop button – (visible when system is running) terminates the voice mail system when all users are off. Force Down button – for emergency shutdowns, terminates the voice mail system even if users are active. Close button – closes this dialog and returns to the menu. Note: System shut down will take 15-30 seconds or more; when shut down is complete, the “Stop” button will change to “Start.”