DuVoice DV2000 Configuration Instructions Manual
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DV2000 Configuration - Service Release 3.0 21 Setting Up VeMail – SMTP Server Integration Edit the SMTP Server Address: Enter SMTP Server Name/Address and Reply Address From the Start menu, click programs Click DV2000 Click VeMail Configuration Enter the name of your SMTP Server Enter the reply address you would like to display in the “from” line of the VeMail messages. Click CloseSMTP Server integration DV2000 appears to the e-mail server as a workstation on the network. The physical connection to the network consists of an RJ45 cable between the network and the Network Interface Card in the DV2000. The type of network is immaterial. To send VeMail, DV2000 must be integrated into your network and have the address of the SMTP server. The steps to do this are as follows: ¨ Edit the SMTP Server Address and Sender Name in the VeMail Configuration utility. ¨ Configure network integration and adapters in the Network Neighborhood. ¨ Set the TCP/IP protocols in the Network Neighborhood. ¨ Enter the System Identity in the Network Neighborhood. Note: The configuration and settings for each network are unique. This section should be considered to be a checklist. For the precise settings for your application please consult with your network administrator.
DV2000 Configuration - Service Release 3.0 22 Setting Up VeMail – SMTP Server Integration - TCP/IP Properties Enter TCP/IP Properties Set the Network Adaptor ¨ In Explorer, Right click on Network Neighborhood ¨ Click Properties ¨ Select the tab ¨ By default, the adaptor will be set for If you are using some other Network Integration Card, load and select the appropriate adaptor. Set the TCP/IP Protocols ¨ Select the tab ¨ Highlight TCP/IP Protocol ¨ Select Obtain an IP address from a DHCP server. ¨ If you have successfully picked Obtain an IP address from a DHCP server, move on to the section Enter System Identification.
DV2000 Configuration - Service Release 3.0 23 Setting Up VeMail – SMTP Server Integration - Identification Enter System Identification ¨ In Explorer, Right click on Network Neighborhood. ¨ Click Properties. ¨ Select the tab. ¨ Click ¨ Edit the Computer Name. ¨ Click to save your changes ¨ Reboot the computer. ¨ Return to Network Neighborhood Properties ¨ If you have configured the DV2000 as part of a workgroup, enter the workgroup name, click to save your changes and you are done. ¨ If you are configuring the DV2000 to be part of a domain, complete the following instructions: ¨ Enter the Domain Name ¨ Check ¨ Enter the name and password of the computer authorized to administer the domain, click to save your changes and you are done.
DV2000 Configuration - Service Release 3.0 24 PBX Integrations Menu Overview Menu Options You can create a new integration, open and edit and existing one, or delete an integration. New Integration option Use this option to create a new integration. When creating a new integration, you can also open an existing integration and Open Existing Integration option Use this option to open an existing PBX template to review the codes. This option may also be used to modify the codes in an existing PBX integration file, such as when your PBX brand is listed in the supported integrations list, but has a different model or revision. To set up a completely new PBX integration template, if your PBX is not in the list of those already supported, modify the Default template or use the New Integration option. Delete Integration File option Use this option to delete a previously configured PBX integration template. You can choose the file(s) to delete from the displayed list. Using PBX Integrations The PBX integration section encompasses the message waiting strings, transfer strings, disconnect, and the expected integration digits from the switch. A PBX Integration file must be assigned to each port. PBX Integration files for many popular PBX switches are provided for a seamless interface between your phone system and your DV2000 voice mail software. A Default PBX Integration template is also provided for those instances when your PBX is not in the pre-defined list. This Default integration uses the most common generic codes for low level board controls. If you choose the Default template during port creation, it is highly recommended that you later open and modify the default template to exactly match your manufacturer’s specifications. You can save the Default template under a new name and then edit the port configuration to change the PBX Integration selection to the new name. PBX Integration menu options are provided to create new integration files, view and/or modify existing integration files, and to delete integration files.
DV2000 Configuration - Service Release 3.0 25 PBX Integrations Menu – General Tab PBX Integrations Dialogs PBX dialog - General tab Use this dialog to review the general codes that are used by your PBX switch against your PBX manufacturers’ current revision documentation, to make modifications or to create a new template. PBX Integrations Menu - General Tab
DV2000 Configuration - Service Release 3.0 26 Except where otherwise noted below, click on each field to access the PBX Code Editor dialog. From the Code Editor, existing codes will have their defined functions shown in the main display area. To change or add codes, pull down the selection list of available functions. Just click on the selections, and the functions are displayed in the view window. The actual code strings are automatically built for you “behind the scenes.” If you used the Open Existing Integration option, you may selectively modify the codes in the fields as needed to match your current PBX revision, then click on the Save button. Or, use the Save As button if you want to keep the original template for reference. If you used the New Integration option because your PBX is not in the list of switches supported by DV2000, you may set up the appropriate codes here as documented in your system’s manual, then click on the Save As button. Explanation of Fields: Port Dial Codes: System start up - the dial code to send to the PBX at system start up. System exit - the dial code to send to the PBX upon system shutdown. On hook - the dial code to create an on hook condition. Off hook - the dial code to create an off hook condition. Initialization - the dial code utilized each time a channel is initialized. A channel is initialized each time a caller hangs up. Port Idle Strobe: Code - the dial code to send to the PBX upon not receiving a call for the idle strobe interval. Interval (1 ms) – enter the time interval, in 1-millisecond increments, before the port idle strobe dial code is sent to the PBX. MWI (Message Waiting Indicator) Dial Codes: On code - the dial code required by the PBX to turn the message waiting indicator light on. Off code - the dial code required by the PBX to turn the message waiting indicator light off. Use same port to deactivate - click on this field to indicate the same port that activated the message- waiting indicator should also be used to deactivate the message waiting indicator. Serial Integration: Choose None or SMDI from the pulldown list. If SMDI is selected, click on the Details button to review the properties for the serial integration selected. Other: Abandoned port restart code - the dial code to send to the PBX to recover a channel that a third party application was utilizing when the application ended unexpectedly and left the channel abandoned. Deglare port code - When an application is attempting to gain access to a trunk, the dial code to utilize to determine that there is not an inbound caller on the same line at the same time. Typically the application looks for dial tone for a required amount of time. Reverse deglare port code - The dial code that takes a port from a deglared state back to a “normal on- hook” state. This code is utilized when the process requesting the channel for outbound/deglared access determines that it does not need or cannot process the current outbound request.
DV2000 Configuration - Service Release 3.0 27 PBX Integrations Menu - Code Editor PBX Code Editor dialog Use this dialog to build dial string sequences to be used in the PBX template. The drop down selection list of functions eliminates the need to decipher or look up codes. Just click on the selections, and the functions are displayed in the view window. The actual code strings are automatically built for you “behind the scenes.” Select the PBX code to add - Click on the down arrow to pull down the selection list of available dial string functions. Use the up and down arrows to scroll through the list. Click on one of the items in the list to add it to the display window above. Click on OK when all needed functions have been added to the list. Note: If you choose the function “Build dial string,” the DTMF to Dial dialog displays. DTMF to Dial dialog Use this dialog to enter the DTMFs to dial when using the “Build dial string” function from the PBX Code Editor.
DV2000 Configuration - Service Release 3.0 28 PBX Integrations Menu - General Tab – Serial Integration Serial Integration Details dialog Use this dialog to review the codes if SMDI was chosen for the Serial Integration field on the PBX – General tab. Review, modify or enter the codes as needed. To view specifics for the COM Port/Terminal ID, click on the Details button to access the COM Port Properties dialog. Serial Port ID - must be created after the port is created. The Desk ID and Port ID are defined by Bellcore Document TR-NWT-000283, Issue 2, May 1991, Section 3.1.1, Paragraphs 1 and 2. Serial Message Waiting Light On String – a special call for appending a number to the code required to turn a message waiting light ON. Off String – a special call for appending a number to the code required to turn a message waiting light OFF.
DV2000 Configuration - Service Release 3.0 29 PBX Integrations Menu - General Tab – Serial Integration COM Properties - Port Settings tab Use this dialog to review the codes for the COM Port Settings for the Serial Integration. Review and select new settings from the pulldown lists, if needed. Click on OK when finished. To revert to default settings, click on the Restore Defaults button.
DV2000 Configuration - Service Release 3.0 30 PBX Integrations Menu – Transfer Tab PBX dialog - Transfer tab Use this dialog to review the call progress and screening, conference call and other related codes that are used by your PBX switch, against your PBX manufacturer’s current revision documentation, and make modifications or create a new template. Except where otherwise noted below, click on each field to access the PBX Code Editor dialog. From the Code Editor, existing codes will have their defined functions shown in the main display area. To change or add codes, pull down the selection list of available functions. Just click on the selections, and the functions are displayed in the view window. The actual code strings are automatically built for you “behind the scenes.” If you used the Open Existing Integration option, you may selectively modify the codes in the fields as needed to match your current PBX revision, then click on the Save button. (Or use Save As if you want to keep the original template for reference.) If you used the New Integration option because your PBX is not in the list of switches supported by DV2000, you may set up the appropriate codes here as documented in your system’s manual, then click on the Save As button to assign a filename.