DuVoice DV2000 Configuration Instructions Manual
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DV2000 Configuration - Service Release 3.0 11 Define Ports Menu Setting Up Ports Setting up the system’s voice ports is the central step in system configuration. You may have 2, 4, 8 or more ports, and you can choose to set up one port at a time or to set up several voice ports at once (recommended), using the Port Creation Wizard from the Define a Range of Voice Ports option. Use the Define a Fax Port option to set up fax ports, if the system is going to use them. Define a Voice Port option Use the Define a Voice Port option to set up a single port. The program automatically sets up the next available port number and displays the Port Configuration tab, where you enter the specific properties for the port you are setting up, including PBX Integration and Location information. Use the Define a Range of Voice Ports option to set up an initial range of voice ports with the Port Creation Wizard. Define a Range of Voice Ports option Use the Define a Range of Voice Ports option to set up several ports with the same properties in one step.Port Creation Wizard easily and quickly walks you through the steps to successfully complete the definition of the port properties.Remove a Voice Port option Use the Remove a Voice Port option to delete a single previously set up port. You will be asked to enter the number of the voice port you wish to delete. Remove a Range of Voice Ports option Use the Remove a Range of Voice Ports option to delete a sequential range of several ports in one step. Define a Fax Port option Use the Define a Fax Port option to set up a single fax port. You will be asked to enter the number of the fax port you want to set up on the Define a New Port Selection dialog. Remove a Fax Port option Use the Remove a Fax Port option to delete a
DV2000 Configuration - Service Release 3.0 12 Define Ports Menu – Port Creation Wizard Define Ports Menu Port Creation Wizard - Welcome When creating ports, always select Define a Range, (even if you are creating only one port). This gives you access to the Port Creation Wizard - a set of five screens that walk you through the steps needed to create one or more ports: enter the port(s) to create, assign the integration file, and assign the location file. If you already have at least one port set up, you can choose to copy all of the properties from an existing port to the new one(s) being created. Buttons - From all Wizard screens except the first one, if you want to return to the previous screen, click on the Back button. From any Wizard screen except the last one, click on the Next button to continue with the process. When all necessary information has been entered, click on the Finish button to complete the process and create the new port(s). Or, to exit without creating any ports, click on the Cancel button from any Wizard screen. From all Wizard screens, you can click on the Help button or press F1 to access help information specific to that screen.
DV2000 Configuration - Service Release 3.0 13 Define Ports Menu – Port Creation Wizard Port Creation Wizard - Port Numbers Number of ports to define - enter the total number of ports you wish to create. The Port Creation Wizard automatically starts with the first available port number. Example If you have 8 ports, and the first 4 have already been set up, the Wizard starts with port number 5. Then, to set up ports 5 through 8, enter: Number of Ports to Define: 4 Or, to set up only port 5, enter: Number of Ports to Define: 1 Use existing port attributes - to copy the properties from an existing port to the new ports you are setting up now, click on this checkbox. Port number to copy from - if you clicked on the Use existing port attributes box, enter the number of the port from which you wish to copy the attributes. If you are copying attributes from an existing port, click on the Finish button to set up the new ports now. Otherwise, click on the Next button.
DV2000 Configuration - Service Release 3.0 14 Define Ports Menu – Port Creation Wizard Port Creation Wizard - PBX Integration Click on the name of the PBX Integration template in the list that will be used for the new ports. The selected template will appear in the Selection field below the Template Name list box. If you do not know which PBX integration template to use, or the one you need does not appear in the selection list, click on Default. Later, you can change this selection. Click on the Next button. Port Creation Wizard - Mailbox Select Port Location - the Location to use for the port(s) being created. Click on the down arrow to view the dropdown list of available locations. To view the properties for a location, click on the location to highlight it, then click on the Details button. (You can’t change any of the Location properties from here, but you can do so from the Location Settings menu.)
DV2000 Configuration - Service Release 3.0 15 Define Ports Menu – Port Creation Wizard Port Creation Wizard - Finish This screen shows you the port numbers you are creating and the assigned PBX integration template, owner mailbox and location. If all of the information is correct, click on the Finish button to create the new port(s) now. Note: If you wish to change any of the properties, click on the Back button until you reach the Wizard screen with the information you wish to change. Then, continue forward through the Wizard screens again to finish the port setup.
DV2000 Configuration - Service Release 3.0 16 Define Ports Menu – Port Creation Wizard Voice Ports Port Configuration tab Enter the properties for the port you are currently defining: PBX Port Integration: This port’s extension - the telephone extension number assigned/connected to this port. PBX integration file - the name of the PBX integration template assigned to this port. Click on the Details button to review the properties for the currently assigned PBX integration file. Note: the Default PBX Integration template has generic low level board parameters. However, this template does not match any specific PBX. If you choose the Default template during Port setup, you should modify it or another template to create one for your specific PBX and replace this selection. Port Owner/Location Information: External IVR filename - the name of an external Interactive Voice Response file, if one is being used with this port (custom application). Assigned location - the name of the Location file assigned to this port. Click on the Details button to review the information for the currently assigned Location file. Owner mailbox number - the default mailbox number for this port.
DV2000 Configuration - Service Release 3.0 17 Define Ports Menu – Port Creation Wizard PBX Integrations - Advanced Settings tab Use this tab to change voice board parameters specific to the port or ports being set up. This functionality is included for advanced users only. If you’re not sure, don’t change anything here! To change a board parameter, click on the parameter you wish to change to highlight it, then click on the Change Setting button. A warning message will display on the Change Board Level Parameter dialog. To continue, enter the value in the New Setting field, then click on OK. To back out without changing the parameter, click on Cancel. If you’ve already changed one or more parameters and wish to revert to the default settings, click on the Use board default setting checkbox. Note: after changing a board parameter, use the Upload Voice Board Parameters option to reset to the new parameter, or restart the system.
DV2000 Configuration - Service Release 3.0 18 Define Ports Menu – Port Creation Wizard Change Board Level Parameter dialog Use this dialog to change a low level board parameter for a specific port. Enter the parameter in the New Setting field and click on OK. Or, to exit this dialog without changing the parameter, click on Cancel. Note: after changing a board parameter, use the Upload Voice Board Parameters option to reset to the new parameter, or restart the system.
DV2000 Configuration - Service Release 3.0 19 Define Ports Menu – Port Creation Wizard Fax Ports Define a New Port Selection dialog Use this dialog to specify the port number for the fax port you want to set up. Port number to define – Enter the fax port number you want to set up, then click on OK. Note: The fax port must correspond to the COM port assigned to the fax card. After you enter the port number, the Fax Port Configuration window displays. Fax Port Configuration tab Port extension number - the number of the extension to be used for this fax port.
DV2000 Configuration - Service Release 3.0 20 Define Ports Menu – Port Creation Wizard Removing Ports Remove Port Attributes dialog Use this dialog to delete a port. Port number to remove - enter the voice or fax port number you want to remove, then click on OK. To exit without removing a port, click on Cancel. Delete Range dialog Use this dialog to delete a range of ports. Starting Port Number - enter the first port number of the range you want to remove. Ending Port Number - enter the last port number in the range you want to remove. Then click on OK to delete. To exit without removing a range of ports, click on the Cancel button.