DuVoice DV2000 Configuration Instructions Manual
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DV2000 Configuration - Service Release 3.0 31 PBX Integrations Menu – Transfer Tab Explanation of Fields: Call Progress Dial Codes: Transfer - The dial code to send to the PBX to place a caller on hold and then dial the requested extension. Busy - The dial code to send to the PBX to retrieve a caller from holding when the dialed extension is busy. Ring No Answer - The dial code to send to the PBX to retrieve a caller from holding when the dialed extension returns a Ring No Answer. Connect - The dial code to send to the PBX to connect the holding party and the dialed extension together. Call Screening Dial Codes: Transfer - The dial code to send to the PBX to start a call screening type transfer. Busy - The dial code to send to the PBX to retrieve a caller from holding during a call screening transfer, when the extension being dialed returns a busy. Ring No Answer - The dial code to send to the PBX to retrieve a caller from holding during a call screening transfer when the dialed extension returns a Ring No Answer. Connect - The dial code to send to the PBX to connect the holding party and the dialed extension together. Reject - The dial code to send to the PBX when the recipient of the transfer decides not to accept the call. Conference Call Dial Codes: Transfer - The dial code to send to the PBX to start a conference party type transfer sequence. Typically used to connect a voice and fax port together when receiving an incoming fax message. Busy - The dial code to send to the PBX to retrieve a caller from holding when the extension being dialed returns a busy. Ring No Answer - The dial code to send to the PBX to retrieve a caller from holding when the dialed extension returns a Ring No Answer. Connect parties - The dial code to send to the PBX to connect the holding parties and the dialed extension together. Disconnect - The dial code to send to the PBX to remove a party from a conference type connection. Other: Blind transfer code - The dial code to send to the PBX to transfer a caller without supervision (i.e. without determining if the extension being called is in a busy, RNA, or do not disturb state). No transfer dial tone code - The dial code to send to the PBX to retrieve the caller that is holding when a transfer, call screening transfer, or call conference transfer does not receive dial tone in the required amount of time. This may occur if your PBX is under load and has all dial tone generating resources in use. Flash hook time (10 ms) – enter the flash hook time interval, in increments of 10 milliseconds. For example, an entry of “50” would indicate a 500 millisecond (ms) setting. DTMF answer tone – enter the DTMF tone that determines that the called extension has picked up.
DV2000 Configuration - Service Release 3.0 32 PBX Integrations Menu – Inband Tab PBX dialog - Inband tab Use this dialog to configure the inband signaling that the PBX sends. This step is for phone systems that perform blind transfers and send Called Party ID inband. Wait for digits time out (10ms) - the length of time to wait for DTMFs, in increments of 10 milliseconds. This time value is calculated for you automatically after entering all the inband DTMF codes Number of digits to get - the maximum number of digits to accept from input. This number is calculated for you automatically after entering all the inband DTMF codes. For each field, click on the down arrow at the right of the field to see the selection list. Or, click on the Edit button to the left to access the Edit Inband Signaling Code dialog to add or delete codes. For a list of DV2000’s inband signaling codes, see the section below. Edit busy code - enter the codes documented by the switch manufacturer, followed by “b” for DV2000’s inband signaling digits. Edit RNA code - enter the codes documented by the switch manufacturer, followed by “r” for DV2000’s inband signaling digits. Edit always-forward code - enter the codes documented by the switch manufacturer, followed by “e” for DV2000’s inband signaling digits. Edit immediate record code - enter the codes documented by the switch manufacturer, followed by “i” for DV2000’s inband signaling digits. Edit subscriber login code - enter the codes documented by the switch manufacturer, followed by “s” for DV2000’s inband signaling digits.
DV2000 Configuration - Service Release 3.0 33 PBX Integrations Menu– Inband Tab Inband Signaling Codes: For inband signaling fields on this tab, the following are the Inband DTMF mask codes supported by DV2000: s The mailbox/extension number that was calling the extension that returned a Ring-No-Answer, Busy or Always Forwarded. i The mailbox/extension number that just requested an immediate record session. r The mailbox/extension number that just returned a Ring-No-Answer. e The mailbox/extension number that just requested a subscriber login. x or ? Wild card “ignore these characters.” y The mailbox/extension number that just returned Always Forwarded (do not disturb). b The mailbox/extension number that just returned a Busy. Example: An entry of x#03#rrr#sss# could create an actual inband DTMF of 7#03#100#200#, as follows: 1. IGNORE first character (x) 2. The PBX code (#03#) 3. The mailbox number to send a RING-NO-ANSWER event to when there is a match on this string, in this example, mailbox 100 (rrr#) 4. The mailbox number that was CALLING this extension (internal call), in this example, mailbox 200 (sss#)
DV2000 Configuration - Service Release 3.0 34 PBX Integrations Menu– Inband Tab Edit Inband Signaling Codes dialog Use this dialog to modify the inband signaling codes that the PBX sends. The inband editor can be used for codes for busy, ring-no-answer, always forward, immediate record and subscriber login. To add a code, enter it in the bottom field, then press the Add button. The code will appear in the list in the upper display screen. To remove a code, click on it to highlight it in the upper display screen, then press the Delete button. Inband Signaling Codes: For inband signaling fields on this tab, the following are the Inband DTMF mask codes supported by DV2000: s The mailbox/extension number that was calling the extension that returned a Ring-No-Answer, Busy or Always Forwarded. i The mailbox/extension number that just requested an immediate record session. r The mailbox/extension number that just returned a Ring-No-Answer. e The mailbox/extension number that just requested a subscriber login. x or ? Wild card “ignore these characters.” y The mailbox/extension number that just returned Always Forwarded (do not disturb). b The mailbox/extension number that just returned a Busy. Example: An entry of x#03#rrr#sss# could create an actual inband DTMF of 7#03#100#200#, as follows: 5. IGNORE first character (x) 6. The PBX code (#03#) 7. The mailbox number to send a RING-NO-ANSWER event to when there is a match on this string, in this example, mailbox 100 (rrr#) 8. The mailbox number that was CALLING this extension (internal call), in this example, mailbox 200 (sss#)
DV2000 Configuration - Service Release 3.0 35 PBX Integrations Menu – Disconnect Tab PBX dialog - Disconnect tab Use this dialog to review the disconnect time intervals that are used by your PBX switch, against your PBX manufacturers’ current revision documentation, and make modifications or create a new template. Standardized Time Intervals: For each of the fields defined below, enter the time interval in increments of 10 milliseconds. For example, an entry of “5” would indicate a 50 millisecond (ms) setting. Maximum dial tone detection: While playing (10ms) - the maximum time to allow for dial tone detection while playing voice prompts or messages. While recording (10ms) - the maximum time to allow for dial tone detection while recording. While getting DTMF (10ms) - the maximum time to allow for dial tone detection while retrieving DTMFs. Maximum silence detection: While recording (first interval) (10ms) - the maximum time to allow for the first interval of silence detection while recording. While recording (second interval) (10ms) - the maximum time to allow for the second interval of silence detection while recording. While getting DTMF (first interval) (10ms) - the maximum time to allow for the first interval of silence detection while retrieving DTMFs. While getting DTMF (second interval) (10ms) - the maximum time to allow for the second interval of silence detection while retrieving DTMFs. LCD / Hang Up Detection: Loop current drop interval (10ms) - The amount of time required to detect a drop in loop current. DTMF disconnect interval (10ms) - The maximum time to hold the DTMFs in the disconnect tone DTMF buffer. This buffer is checked to see if the DTMF disconnect tone(s) have been received. It is flushed after the disconnect interval has expired. DTMF disconnect tone(s) - The DTMF(s) that the PBX will send when a caller has disconnected.
DV2000 Configuration - Service Release 3.0 36 Location Settings Menu Options New Location option Use this option to invoke the Location Wizard to set up additional locations. The first (Default) location was set up during installation. This option lets you enter General Information for this location, as well as specify Outdial Restrictions, Outdial Translations, Outbound Port Access and Shared Locations. Open Existing Location option Use this option to open a previously set up location (including the Default location) for review, or to change or add information or properties. Delete Location File option Use this option to completely delete a previously set up location. Location Settings “Locations” refer to multiple voice mail applications, i.e., businesses that can be configured on your DV2000. These are not separate physical locations, but rather divisions in voice mail setup. While most users will need only a single location, the multiple location functionality facilitates any situation in which there are two or more “businesses” sharing a PBX. The first, or Default, location was set up during installation. The Default location is automatically assigned default system mailboxes, Mailbox 990 for Greetings, 991 for the Attendant and 0 for the Operator. These can be changed, using the Open Existing Location option. Either the default location or an alternative location is assigned to ports using options from the Port menu. Setting up a separate location using the Location Wizard (accessed from the New Location option) allows the second location to have a different and unique greeting, as well as separates its access to directory information for subscribers, for call transfers within the automated attendant, trunk access, outdial translation restrictions and translations. To review the setup of an existing location, or to change the properties for an existing location, use the Open Existing Location option.
DV2000 Configuration - Service Release 3.0 37 Location Settings - New Locations Wizard Location Wizard Location Wizard - Define Enter a name to identify the location and enter the location’s mailbox choices. Location Name - For example, the name of the second business. Greetings mailbox – the mailbox used for the new location’s separate voice mail system greeting (e.g., “Hello, thank you for calling the ABC Company.”). Attendant mailbox - the mailbox used for the new location’s separate automated attendant prompts (e.g., “Press 1 for sales.”). Operator mailbox - the mailbox to use for the new location’s operator, i.e., the extension a caller is transferred to when requesting the operator.
DV2000 Configuration - Service Release 3.0 38 Location Settings - New Locations Wizard Location Wizard - Create The Location Wizard is a set of three screens that walk you through the steps needed to create an additional location. Buttons - From all Wizard screens except the first one, if you want to return to the previous screen, click on the Back button. From any Wizard screen except the last one, click on the Next button to continue with the process. Or, to exit without creating a new location, click on the Cancel button from any Wizard screen. From all Wizard screens, you can click on the Help button or press F1 to access help information specific to that screen.
DV2000 Configuration - Service Release 3.0 39 Location Settings - New Locations Wizard Location Wizard - Finish Click on the Finish button to complete the process and create the new location. The final Location Wizard screen reports the mailbox choices and location name you have entered on the previous screens, as well as the default Class of Service templates for this location. To change the mailbox or location name selections, click on the Back button to return to the previous screen. To change the Class of Service templates, click on the Finish button, then select the Open Existing option from the Location Settings menu.
DV2000 Configuration - Service Release 3.0 40 Location Settings – General Info Tab Locations dialogs Location - General Info tab The fields on this tab define this business location. These properties, along with other settings, will control the operation of the ports to which this location is assigned. Location name - the name of this voice mail location (i.e., the business name). Address, City, State or Province, Zip or Postal Code - the mailing address of this location. Location Office Number - the area code and main phone number for this location. Location Fax Number - the area code and main phone number for facsimiles for this location. Fax cover sheet file name - the name of a file, which should always be used as a cover sheet for an outgoing fax. Long distance access code - the prefix number for long distance dialing (e.g., 1); defaults to the code for North America. Location country code - the code for the country in which this location resides (used for automated messaging protocols) (e.g., 01); defaults to the code for North America. International access code - the international access code for the country in which this location resides (e.g., 011); defaults to the code for North America.