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DELL 2150cn User Manual

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    							Troubleshooting Guide469
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    DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
    Multifunction 
    printer error. Check 
    the PHD unit and the 
    Toner Cartridge. 
    Contact customer 
    support if this 
    failure is repeated. 
    093-919 is displayed on 
    the Status Monitor.Replace the toner cartridge of the color displayed on the 
    operator panel.
    Replace the PHD unit.
    Contact Customer Support.
    Multifunction 
    printer error. Check 
    the PHD unit and the 
    Toner Cartridge. 
    Contact customer 
    support if this 
    failure is repeated. 
    093-920 is displayed on 
    the Status Monitor.Replace the toner cartridge of the color displayed on the 
    operator panel.
    Replace the PHD unit.
    Contact Customer Support.
    Multifunction 
    printer error. Check 
    the PHD unit and the 
    Toner Cartridge. 
    Contact customer 
    support if this 
    failure is repeated. 
    093-921 is displayed on 
    the Status Monitor.Replace the toner cartridge of the color displayed on the 
    operator panel.
    Replace the PHD unit.
    Contact Customer Support.
    Multifunction 
    printer error. Check 
    the PHD unit and the 
    Toner Cartridge. 
    Contact customer 
    support if this 
    failure is repeated. 
    093-922 is displayed on 
    the Status Monitor.Replace the toner cartridge of the color displayed on the 
    operator panel.
    Replace the PHD unit.
    Contact Customer Support. Problem Action
     
    						
    							470Troubleshooting Guide
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    DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
    Contacting Service
    When you call for printer service, be prepared to describe the problem you are 
    experiencing or the error message that appears.
    You need to know the model type and service tag of your printer. See the label 
    located inside the side door of your printer.
    An internal 
    temperature of the 
    printer became a 
    high temperature. 
    042-700 is displayed on 
    the Status Monitor.Please wait for a while until falling in temperature. Problem Action
     
    						
    							Troubleshooting Guide471
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    							472Troubleshooting Guide
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    							Troubleshooting Guide473
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    							474Troubleshooting Guide
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    DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
     
    						
    							DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
    475
    Appendix
     
    						
    							476
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    							Appendix477
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    DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
    Appendix
    Dell™ Technical Support Policy
    Technician-assisted technical support requires the cooperation and participation 
    of the customer in the troubleshooting process and provides for restoration of 
    the operating system, software program and hardware drivers to the original 
    default configuration as shipped from Dell, as well as the verification of 
    appropriate functionality of the printer and all Dell-installed hardware. In 
    addition to this technician assisted technical support, online technical support is 
    available at Dell Support. Additional technical support options may be available 
    for purchase.
    Dell provides limited technical support for the printer and any Dell-installed 
    software and peripherals. Support for third-party software and peripherals is 
    provided by the original manufacturer, including those purchased and/or 
    installed through Software & Peripherals (DellWare), ReadyWare, and Custom 
    Factory Integration (CFI/DellPlus).
    Online Services
    You can learn about Dell products and services on the following websites:
    www.dell.com
    www.dell.com/ap 
    (Asian/Pacific countries only)
    www.dell.com/jp (Japan only)
    www.euro.dell.com (Europe only)
    www.dell.com/la (Latin American and Caribbean countries)
    www.dell.ca (Canada only)
    You can access Dell Support through the following websites and e-mail 
    addresses:
    • Dell Support websites
    support.dell.com
    support.jp.dell.com
     (Japan only)
    support.euro.dell.com (Europe only)
     
    						
    							478Appendix
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    DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
    • Dell Support e-mail addresses
    [email protected]
    [email protected] 
    [email protected] (Latin America and Caribbean countries only)
    [email protected]
     (Asian/Pacific countries only)
    • Dell Marketing and Sales e-mail addresses
    [email protected]
     (Asian/Pacific countries only)
    [email protected] (Canada only)
    • Anonymous file transfer protocol (FTP)
    ftp.dell.com
    Log in as user: anonymous, and use your e-mail address as your password.
    Warranty and Return Policy
    Dell Computer Corporation (Dell) manufactures its hardware products from 
    parts and components that are new or equivalent to new in accordance with 
    industry-standard practices. For information about the Dell warranty for your 
    printer, see support.dell.com.
    Recycling Information
    It is recommended that customers dispose of their used computer hardware, 
    monitors, printers, and other peripherals in an environmentally sound manner. 
    Potential methods include reuse of parts or whole products and recycling of 
    products, components, and/or materials. 
    For specific information on Dell’s worldwide recycling programs, see 
    www.dell.com/recyclingworldwide. 
    Contacting Dell
    You can access Dell Support at support.dell.com. Select your region on the 
    WELCOME TO DELL SUPPORT page, and fill in the requested details to 
    access help tools and information.
    You can contact Dell electronically using the following addresses:
     
    						
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