Dell 2150cdn User Guide

							Troubleshooting Guide449
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Fog
Bead-Carry-Out (BCO)
Action Yes No
1 Execute the PHD Refresh Mode.
aLaunch the Tool Box, and click Refresh 
Mode 
on the Diagnosis tab.
bAfter you start the Drum Refresh Mode, 
click 
Chart Print on the Diagnosis tab.
cClick the 4 Colors Configuration Chart 
button.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?The task is 
complete.Go to action 2.
2 Replace the PHD unit if you have a spare unit. 
aReplace the PHD unit. See Replacing the 
Print Head Device (PHD) Unit and 
Installing a PHD Unit.
bAfter you replace the PHD unit, click Chart 
Print 
on the Diagnosis tab.
cClick the 4 Colors Configuration Chart 
button.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							450Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Jagged characters
Action Yes No
1 If the printer is installed in a high altitude 
location, set the altitude of the location.
aLaunch the Tool Box, and click Adjust 
Altitude 
on the Printer Maintenance tab.
bSelect the value close to the altitude of the 
location where the printer is installed.
Does this solve your problem?The task is 
complete.Go to action 2.
2 Replace the PHD unit if you have a spare unit. 
See 
Replacing the Print Head Device (PHD) Unit 
and 
Installing a PHD Unit.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							Troubleshooting Guide451
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Banding
Action Yes No
1Set Screen to Fineness in the printer driver.
aOn the Advanced tab, set Screen under 
Items: to Fineness.
Does this solve your problem?The task is 
complete.Go to action 2.
2Set Print Mode to High Quality in the printer 
driver.
aOn the Graphics tab, select High Quality 
from 
Print Mode. 
Does this solve your problem?The task is 
complete.Go to action 3.
3 Enable Bitmap Smoothing in the printer driver.
aOn the Advanced tab, set Bitmap 
Smoothing
 under Items: to On.
Does this solve your problem?The task is 
complete.Go to action 4.
4 Enable Bitmap Text Smoothing in the printer 
driver.
aOn the Advanced tab, set Bitmap Text 
Smoothing
 under Items: to On.
Does this solve your problem?The task is 
complete.Go to action 5.
5 If using a downloaded font, ensure that the font is 
recommended for the printer, operating system, 
and the application being used.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							452Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Auger mark
Action Yes No
1 Locate the cause of the problem using the Pitch 
Configuration Chart.
aLaunch the Tool Box, and click Chart Print 
on the 
Diagnosis tab.
bClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the cause of the problem located?Proceed to the 
action 
corresponding 
to the location 
of the problem:
• PHD unit - 2
•Fuser - 
Contact Dell 
and replace 
the fuser.
• Main unit of 
the printer - 
Contact Dell
Contact Dell.
2 Replace the PHD unit if you have a spare unit. 
aReplace the PHD unit. See Replacing the 
Print Head Device (PHD) Unit and 
Installing a PHD Unit.
bAfter you replace the PHD unit, click Chart 
Print 
on the Diagnosis tab.
cClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							Troubleshooting Guide453
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Wrinkled/Stained paper
Action Yes No
1 Locate the cause of the problem using the Pitch 
Configuration Chart.
aLaunch the Tool Box, and click Chart Print 
on the 
Diagnosis tab.
bClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does the output match with the pattern for auger 
mark?Go to action 2. Contact Dell.
2Execute the Clean Developer.
aLaunch the Tool Box, and click Clean 
Developer 
on the Diagnosis tab.
bClick the Start button.
cAfter you execute the Clean Developer, click 
Chart Print on the Diagnosis tab.
dClick the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does this solve your problem?The task is 
complete.Go to action 3.
3 Replace the PHD unit if you have a spare unit. 
See 
Replacing the Print Head Device (PHD) 
Unit
 and Installing a PHD Unit.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							454Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Action Yes No
1 Verify that the correct print media is being used. 
See Supported Paper Types. If not, use the print 
media recommended for the printer.
Does this solve your problem?The task is 
complete.If printing on an 
envelope, go to 
action 2a.
If printing on 
print media 
other than 
envelopes, go 
to action 2b.
2a
Check the wrinkle. Is the wrinkle within 30 mm of 
the four edges of the envelope?This type of 
wrinkle is 
considered 
normal. Your 
printer is not at 
fault.If the envelope 
is 220 mm or 
longer (C5 or 
Envelope #10), 
go to action 3a. 
If the envelope 
is shorter than 
220 mm 
(Monarch or 
DL), go to 
action 3a or 3b.
2b Execute the Paper Wrinkle Check Mode.
aLaunch the Tool Box, and click Paper 
Wrinkle Check Mode
 on the Diagnosis tab.
bClick the Start button.
Is the paper wrinkled?Contact Dell. Contact Dell to 
replace fuser.
3a Load the envelopes in the standard 250-sheet tray 
in the short edge feed orientation with the flap 
closed and print side up. For details, see 
Loading Envelopes in the Standard 250-Sheet 
Tray and Optional 250-Sheet Feeder.
Does this solve your problem?The task is 
complete.Contact Dell.
3b Load the envelopes in the standard 250-sheet tray 
in the long edge feed orientation with the flap 
open and print side up. For details, see Monarch 
or DL.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							Troubleshooting Guide455
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Damage on the leading edge of paper
Jam/Alignment Problems
 NOTE: Some of the following procedures that use the Tool Box can also be 
performed using the operator panel or Dell Printer Configuration Web Tool. For 
information on how to use the operator panel and Dell Configuration Web Tool, see 
Understanding the Tool Box Menus and Dell Printer Configuration Web Tool.
• The top and side margins are incorrect
• Color registration is out of alignment
• Images are skewed
• Standard 250-Sheet Tray Misfeed Jam
• SSF Misfeed Jam
• Optional 250-Sheet Feeder Misfeed Jam
Action Yes No
1 When you use the SSF, reverse the paper and 
then try again.
When you use any of the trays, change the paper 
and then try again.
Does this solve your problem?The task is 
complete.(SSF)
Go to action 2.
(trays)
Contact Dell.
2 Change the paper with another one and then try 
again.
Does this solve your problem?The task is 
complete.Go to action 3.
3 Use any of other tray in place of the SSF.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							456Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
• Regi Jam (Exit Sensor On JAM)
• Exit Jam (Exit Sensor Off JAM)
• Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam
• SSF Multi-feed Jam
The top and side margins are incorrect
Color registration is out of alignment
Action Yes No
1 Ensure that the margins are set correctly on the 
application being used.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							Troubleshooting Guide457
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Action Yes No
1 Execute auto color registration adjustment.
aOn the operator panel, press the   (Menu) 
button and select 
Admin Menu
MaintenanceColor Reg 
Adjustment
Auto Correct.
OR
aLaunch the Tool Box, and click Color 
Registration Adjustment
 on the Printer 
Maintenance
 tab.
bClick the Start button under Auto Correct.
Does this solve your problem?The task is 
complete.Go to action 2.
2 Do you have a spare PHD unit? Go to action 3a. Go to action 3b.
3a Replace the PHD unit if you have a spare unit.
aReplace the PHD unit. See Replacing the 
Print Head Device (PHD) Unit
 and 
Installing a PHD Unit.
bLaunch the Tool Box, and click Color 
Registration Adjustment
 on the Printer 
Maintenance
 tab.
cClick the Start button under Print Color 
Regi Chart
.
The Color Regi Configuration Chart is 
printed.
Does this solve your problem?The task is 
complete.Contact Dell.
 
						

							458Troubleshooting Guide
FILE LOCATION:  C:\Users\fxstdpc-
admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Images are skewed
Standard 250-Sheet Tray Misfeed Jam
3b Print the Color Regi Configuration Chart and 
manually correct the color registration. 
aLaunch the Tool Box, and click Color 
Registration Adjustment
 on the Printer 
Maintenance
 tab.
bClick the St ar t  button under Print Color 
Regi Chart
.
The Color Regi Configuration Chart is 
printed.
cIdentify the offset values from the chart and 
enter them in 
Color Registration 
Adjustment (Process)
 and Color 
Registration Adjustment (Left)
. See 
Adjusting Color Registration for details.
dClick the Apply New Settings button.
eClick the St ar t  button under Print Color 
Regi Chart
 to print the Color Regi 
Configuration Chart again.
Does this solve your problem?The task is 
complete.Contact Dell.
Action Yes No
1 Adjust the paper guides properly.
Does this solve your problem?The task is 
complete.Contact Dell. Action Yes No