Dell 2150cdn User Guide
Have a look at the manual Dell 2150cdn User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 327 Dell manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Troubleshooting Guide439 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Random spots/Blurred images 3 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, test print your document again. Does this solve your problem?The task is complete.Contact Dell. Action Yes No 1 Ensure that the toner cartridges are installed correctly. See Installing a Toner Cartridge. Does this solve your problem?The task is complete.Go to action 2. 2 Ensure that the PHD unit is installed correctly. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. Does this solve your problem?The task is complete.Go to action 3. Action Yes No
440Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY The entire output is blank 3 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell. Action Yes No 1 The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge. aCheck the toner level in the St at us tab in the Status Monitor. bReplace the toner cartridges as necessary. Does this solve your problem?The task is complete.Go to action 2. 2 If you are using non-Dell brand toner cartridges, disable the Non-Dell Toner option. aLaunch the Tool Box, and click Non-Dell To n e r on the Printer Maintenance tab. bEnsure that the On check box is not selected. Does this solve your problem?The task is complete.Go to action 3. Action Yes No
Troubleshooting Guide441 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY 3 Disable the Toner Saving Mode in the printer driver. aOn the Advanced tab, ensure that the To n e r Saving Mode check box is not selected. Does this solve your problem?The task is complete.Go to action 4. 4 The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick. aOn the Paper/Output tab, change the Paper Ty p e setting. Does this solve your problem?The task is complete.Go to action 5. 5 Verify that the correct print media is being used. See Supported Paper Types. If not, use the print media recommended for the printer. Does this solve your problem?The task is complete.Go to action 6. 6 Ensure that eight yellow ribbons are correctly removed from the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. If not, remove the ribbons. Does this solve your problem?The task is complete.Go to action 7. 7 Ensure that the developer motor functions properly. aLaunch the Tool Box, and click Machine Check on the Diagnosis tab. bSelect Main Motor Operation Check from the drop-down list box and click the Start button. cClick the Play of Sound button to check the motor sound. Does the motor function properly? Go to action 8. Contact Dell. Action Yes No
442Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Streaks appear on the output 8 Ensure that the dispense motor for each toner cartridge functions properly. aLaunch the Tool Box, and click Machine Check on the Diagnosis tab. bSelect Dispense Motor Check (Yellow), Dispense Motor Check (Magenta) , Dispense Motor Check (Cyan), or Dispense Motor Check (Black) from the drop-down list box, and click the Start button. cClick the Play of Sound button to check the motor sound. dRepeat steps b and c to perform Dispense Motor Check for the rest of the toner cartridges. NOTE: You can perform Dispense Motor Check for CMYK in any order you desire. Does the dispense motor function properly?Go to action 9. Contact Dell. 9 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell. Action Yes No
Troubleshooting Guide443 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Part or the entire output is black Action Yes No 1 The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge. aCheck the toner level in the Status tab in the Status Monitor. bReplace the toner cartridges as necessary. Does this solve your problem?The task is complete.Go to action 2. 2 If you are using non-Dell brand toner cartridges, disable the Non-Dell Toner option. aLaunch the Tool Box, and click Non-Dell To n e r on the Printer Maintenance tab. bEnsure that the On check box is not selected. Does this solve your problem?The task is complete.Go to action 3. 3 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell.
444Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Pitched color dots Action Yes No 1 Ensure Output Color is set to Color (Auto) in the printer driver. aOn the Graphics tab, ensure that the Output Color is set to Color (Auto). Does this solve your problem?The task is complete.Go to action 2. 2 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell.
Troubleshooting Guide445 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Vertical blanks Action Yes No 1 Locate the cause of the problem using the Pitch Configuration Chart. aLaunch the Tool Box, and click Chart Print on the Diagnosis tab. bClick the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. cCompare the pitch of the color spots on your output with that on the Pitch Configuration Chart, and locate the cause of the problem. Is the cause of the problem located?Proceed to the action corresponding to the location of the problem: • PHD unit - 2 •Fuser - Contact Dell and replace the fuser. • Main unit of the printer - Contact Dell. Contact Dell. 2 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell.
446Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Ghosting Action Yes No 1 Ensure the light path is not covered. aRemove the PHD unit, and keep it in the dark place. See Replacing the Print Head Device (PHD) Unit. bCheck the light path, and then remove the shielding. cRe-install the PHD unit. See Installing a PHD Unit. dLaunch the Tool Box, and click Chart Print on the Diagnosis tab. eClick the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Does this solve your problem?The task is complete.Go to action 2. 2 Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell.
Troubleshooting Guide447 FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Action Yes No 1 Locate the cause of the problem using the Ghost Configuration Chart. aLaunch the Tool Box, and click Chart Print on the Diagnosis tab. bClick the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. Is the type of the problem identified?Proceed to the action corresponding to the type of ghosting. Positive ghost - 2a Negative ghost - 2bContact Dell. 2a Replace the PHD unit if you have a spare unit. aReplace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab. cClick the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell. 2b If you are using non-recommended print media, use the print media recommended for the printer. Does this solve your problem?Go to action 3. Go to action 2a. 3 Adjust the transfer bias. aOn the operator panel, press the (Menu) button and selectAdmin Menu MaintenanceAdjust BTR . bAdjust the setting for the type of print media being used. cLaunch the Tool Box, and click Chart Print on the Diagnosis tab. dClick the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. Does this solve your problem?The task is complete.Contact Dell.
448Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpc- admin\Desktop\30_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY Light-induced fatigue Action Yes No 1 Check the light fatigue pattern using the Pitch Configuration Chart. aLaunch the Tool Box, and click Chart Print on the Diagnosis tab. bClick the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Does the pattern on the output match with that on the Pitch Configuration Chart?Go to action 2. Contact Dell. 2 Execute the PHD Refresh Mode. aLaunch the Tool Box, and click Refresh Mode on the Diagnosis tab. bAfter you start the Drum Refresh Mode, click Chart Print on the Diagnosis tab. cClick the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Does this solve your problem?The task is complete.Go to action 3. 3 Replace the PHD unit if you have a spare unit. See Replacing the Print Head Device (PHD) Unit and Installing a PHD Unit. Does this solve your problem?The task is complete.Contact Dell.