Comdial Toal Control Pc Attendant Console Instructions Manual

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Troubleshooting Guide
4.1 Operation Interruptions
From time to time, your PC Attendant operations may be disrupted for one reason or another: the
KSX-200 system could lose communication, the system’s power could temporarily fail, or the connection
between the PC Attendant console and the KSX-200 system could be jarred loose. If these or other
problems occur, your PC Attendant console will alert you to the status of the system in the form of screen
messages (Data Link ErrorandKSX-200 Not Responding)....

4.1.2 KSX-200 Not Responding
When the KSX-200 system is shut down for more than 30 seconds or when the data connection between
the PC and the system is broken, a window with “KSX-200 Not Responding” will appear on the screen
and two options will be available: “Retry Connection” will cause the PC Attendant to attempt to
re-establish communication with the system. (If this is successful, the System Reset window will appear,
at which time you may choose “Continue” or “Reload Data.”) Selecting the “Quit PC...

Glossary
A
All-call paging:Paging through the intercoms of all stations in the system.
Alternate mode:Allows all call activity to be routed to an alternate attendant’s telephone.
Answer key:Answers currently ringing (priority) call.
Arrow keys:Move cursor within a selected window.
Automatic callback:After a station has set an automatic callback for a busy station, the system will ring the station
when the called telephone is no longer busy.
B
Backspace key:Causes previous help screen to be displayed....

D
Data Link Error:This phrase appears on the PC Attendant’s monitor if there has been a temporary loss of
communication between the PC Attendant station and the DXP operating system. The system will reset itself in
order to continue call-handling activities.
Delete key:allows attendant to delete extension numbers from the Intercom window.
Dialpad:Buttons 0 through 9,Sand # used for dialing.
Direct Inward Station Dialing (DISD):Allows an outside party to call an intercom station directly without an...

N
Night transfer:Transferring incoming calls to a particular station or stations for off-hour answering.
O
On-line help:Help screens that provide information about various features of the PC Attendant console.
Overflow key:Directs incoming calls to an overflow attendant during peak activity. Calls will ring at both stations.
P
Page key:Allows attendant to choose a zone in which a paging announcement will occur. After zone is activated,
announcement can be made.
Park key:Places a call in one of nine park...

T
Tab/Next Screen key:Moves cursor to next screen or window.
Tap key:Retrieves the last call placed on hold, transferred, or parked in orbit.
Test busy:A feature (on the Options menu) that allows the attendant to determine the status of a line.
Tracker:The optional paging system that allows an attendant to send a message to a compatible pager.
Transfer:Transfers current call to another station.
V
Voice announce blocking:A telephone can be set to block voice calls sent to it over the speaker.
Volume...

Index
A
Alternate Attendant, Transferring Calls To An (3.13) 58
Answering And Directing Calls (2.5) 18
Answering Incoming Calls (2.5.1) 18
Arrow Keys (1.2.2) 3
B
BothFeature (Creating A Conference Between The PC
Attendant, The Current Call, And The Last Call
Placed On Hold (3.1) 45
C
Conference Calls, Creating (2.6.3) 25
Conferencing Calls, Parking (2.6.3) 25
Conference Calls, Transferring (2.6.3) 25
Current Call Window (2.2) 14
Cursor, Moving With Arrow Keys (1.2.2) 3
Cursor, Moving With Mouse (1.2.3)...

L
Line Access Window (2.4) 16
Line Greetings, Creating (2.8.5) 35
Line Status Menu (2.4.1) 16
M
Making Calls (2.6) 24
Making Intercom Calls (2.6.1) 24
Making Outside Calls (2.6.2) 24
Menus, Pull-Down (2.7.1) 28
Message-Waiting Indicator, Sending A (3.5) 47
Mouse Operation (1.2.3) 3
Muting The PC Attendant (3.6) 52
N
Naming The Stations For The Directory (3.14) 60
Night Transfer Mode, Setting The (3.15) 62
O
On-Line Help (1.3) 4
Options Menu (2.7.1) 28
Outside Calls, Making (2.6.2) 24
Overflow...

U
Unscreened Transfer (2.5.6) 21
Unsupervised Conference Calls, Creating (2.6.3) 25
Using The Arrow Keys Or The Mouse
To Move The Cursor (1.2.2, 1.2.3) 3
Using The PC Attendant’s Specialized Features (3) 45
Using This Guide (1.1) 1
V
Volume, Setting The Headset, Handset,
Or Ringer (2.8.3) 32
PC Attendants Console Users Guide GCA 70-230
Index75