Comdial Scout II Users Guide

Scout II User’s Guide
Jun ‘02 Comdial 61
Please note that you cannot make a hot transfer to a telephone if its 
user has enabled the Voice Announce Block feature.  This telephone 
will automatically ring with the transfer requiring the intercom party 
to answer it as either a screened or an unscreened transfer.
To make a hot transfer to another telephone in the system,
1.  answer call,
2.  press T/C (the call is automatically placed on hold),
3.  dial extension number of telephone to receive the...

Transferring Calls
62 Comdial Jun ‘02
This Page Intentionally Left Blank 

Scout II User’s Guide
Jun ‘02 Comdial 63
6.  PLACING CALLS ON HOLD  
You can place calls on hold and pick them up a short time later in 
several different ways.  This chapter explains the various methods 
you can use to hold a call.
Section 6.1, Holding Calls
Section 6.2, Handling Hold Recalls
Section 6.3, Parking Calls
Section 6.4, Handling Park Recalls
6.1  Holding Calls
You can place a call on hold and pick it back up a short time later.  
With a regular hold, either you can pick up the held call at...

Placing Calls On Hold
64 Comdial Jun ‘02
To place a call on hold,
•  press Hold.
To retrieve a held call,
•  press line button of the held call (with flashing light), 
or,
press Ta p.
Note:  Unless you use your Hold button to scroll through the calls on 
hold, Ta p always retrieves the last number placed on hold, regardless 
of whether you have line appearance for the line on which the call is 
holding.
To place a call on exclusive hold,
•  press Hold twice.
To retrieve exclusive hold,
•  press line...

Scout II User’s Guide
Jun ‘02 Comdial 65
For example, if five calls are holding and you wish to retrieve the 
second call you placed on hold, you would press Hold three times to 
scroll from held call #5 through call #4, call #3, and then to call #2.  
Press Ta p to retrieve call #2.
Note:  As you press the Hold button, your display will show informa-
tion about the held line that will be answered if you press the Ta p but-
ton.
6.2  Handling Hold Recalls
After a call has been on hold for the period of...

Placing Calls On Hold
66 Comdial Jun ‘02
6.3  Parking Calls
You can place a call on hold in the system so that it can be answered 
from any station that does not have line appearance for the call.  You 
accomplish this by placing the call in one of ninety park orbits, where 
the call remains until it is answered.  If the call is not answered within 
a specified period of time, the system will send it back to your station 
for service (this is known as a park recall).
When you press a personal or group...

Scout II User’s Guide
Jun ‘02 Comdial 67
To answer a park recall,
•  press button for recalling line.  The call will then connect to your 
station.
To place a park recall on hold at your station,
•  press Hold.  If the call remains on hold for a period of time, it 
will ring back to your telephone as a hold recall.
To re-park a park recall and restart the park timer,
1.  answer/retrieve call,
2.  lift handset and press Ta l k (if necessary),
3.  press intercom button (if necessary),
4.  press *,
5.  dial...

Placing Calls On Hold
68 Comdial Jun ‘02
This Page Intentionally Left Blank 

Scout II User’s Guide
Jun ‘02 Comdial 69
7.  CONFERENCING CALLS
When you join your digital wireless telephone together on a call with 
one or more system telephones, the arrangement is known as confer
-
encing. 
You can make conference calls that involve up to five parties, 
including yourself as the originating party, in any combination of 
outside lines and intercom parties. 
 For example, you can conference 
three outside lines and two intercom parties or four outside lines and 
one intercom party or...

Conferencing Calls
70 Comdial Jun ‘02
To drop outside lines from the conference and remain in conference 
with intercom party,
1.  press Hold to put all lines on hold before the parties hang up 
(not doing this will result in a tone sounding in the handset 
receiver, interrupting the remaining conference),
2.  when status light for outside line turns off, press Ta p to return 
to conference.
To drop out of a conference call between you and two outside lines 
(creating an unsupervised conference),
•...