Comdial Scout II Users Guide

Scout II User’s Guide
Jun ‘02  Comdial 101
11.  TROUBLESHOOTING 
YOUR TELEPHONE 
If your digital wireless telephone is not operating properly, use this 
chapter’s information to help identify the cause of improper oper
-
ation.
Section 11.1, Interpreting the Trouble Symptoms
Section 11.2, Performing a Power Reset
11.1   Interpreting the Trouble 
Symptoms
Should your digital wireless telephone fail to operate properly, review 
the following list of symptoms and causes for help.
Problem Suggestion
Charge...

Troubleshooting Your Telephone
102 Comdial Jun ‘02
Frequent Interruptions In  
Conversations
•  Be sure base unit antenna 
is fully vertical.
•  Move handset closer to 
base unit.
•  Locate base unit at a 
greater height.
Hear Warning Tone And 
See NO SERVICE 
Message In Display•  Move handset closer to 
base unit.
Handset Does Not Ring•  Weak battery (replace 
with fresh battery pack or 
charge handset for 5–6   
hours)*
•  Check ringer alert 
setting—may be set for 
ringer off 
•  Be sure base unit...

Scout II User’s Guide
Jun ‘02  Comdial 103
* If you isolate improper operation to a defective battery pack, verify 
that the battery chargers are operating properly.  If the battery 
chargers are operating properly, purchase a new battery pack.  Since 
handset and battery warranties differ, do not return your handset for 
servicing with its battery installed.  Refer to the product label or con
-
sult with your dealer for complete details.
Note:  Radio interference is not a defect indication.  If the...

Troubleshooting Your Telephone
104 Comdial Jun ‘02
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Scout II User’s Guide
Jun ‘02 Comdial  105
A
account codes  74
adjusting the handset ringer tone and 
volume 83
answering a call  18
answering calls  53
answering calls at monitored stations  54
answering night transferred calls  55
answering outside and intercom calls  54
antenna 12, 15
applying power to the base unit and 
charging station  24
attaching the belt clip to the handset  39
authorization codes  75
auto redial  46
automatically dialing  44
B
base unit  15, 24, 26
base unit specifications  11...

Index
106 Comdial Jun, ‘02
entering authorization codes  75
executive override  51
F
Feature Codes  99
features 12, 71
forwarding calls  76
frequency control  11
function buttons  12, 54
functions 12
G
general specifications  11
H
handling hold recalls  65
handling park recalls  66
handset 16
battery pack 35
receiver 12
ringer switch 84ringer tone and volume 13, 83
specifications 11
head set jack  12
hold 63
hold button  12
hold recalls  65
holding calls  63
hot transfer  59, 60
I
important safety...

Scout II User’s Guide
Jun ‘02 Comdial 107
N
night transferred calls  55
non-verbal messages  89
numeric keypad  13
O
operating temperature  11
optional accessories  3
orbits 66
out of range  18
outside calls  54
Outside Numbers  97
Outside Numbers as Speed Dials  97
overriding a call or a Do Not Disturb 
condition at another telephone 
(executive override)  51
P
page feature  79
paging announcement  79
park orbits  66
park recall  66
park recalls  66
parking calls  66
performing a power reset  103...

Index
108 Comdial Jun, ‘02
setting a Do Not Disturb Condition at 
your telephone  80
setting the volume control  81
setting up a conference call  69
shock, electrical  5
size, base unit  11
size, handset  11
SOHVA  52, 57, 72
spare battery charge LED  15
spare battery charging bay  15
spare battery packs  37
specifications 11
base unit 11general 11
handset 11
speed dial  95
standby time, handset  11
station jack  23
status 73
Subdued Off-Hook Voice 
Announcement 52
Subdued Off-Hook Voice Announcement...