Comdial Non-LCD Station Users Guide

3.11 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another station that is
off-hook and busy on a call if the system is arranged to provide this
feature. Your telephone provides aSOHVAbutton for this purpose. You
decide whether to deliver a SOHVA message, camp on at that station, set
a message-waiting indicator, or hang up when you hear an intercom busy
tone.
·Make a SOHVA announcement using the SOHVA button as
follows:
1. Make intercom call and hear...

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Placing Calls On Hold
4.1 Holding Calls
You can place a call on hold and pick it back up a short time later. With a
regular hold, you can pick up the held call at your telephone or another
user can pick up the call. With an exclusive hold condition, you must
pick up the held call at your telephone; no other telephone has access to
it. The Hold feature also allows you to answer and place on hold a call
that is on a line that does not appear at your telephone (a call that is
parked or transferred to you,...

·To place a call on exclusive hold,
1. PressHOLDtwice and hang up handset.
·To retrieve an exclusive hold,
1. Press line button of held call (button with flashing light), or press
TA P(if station does not have line appearance).
·To place a call on hold at another telephone,
1. PressINTERCOM.
2. DialS90.
3. Dial extension number of station to receive held call. Your
telephone automatically hangs up.
·To retrieve a held call at another station,
1. PressINTERCOM.
2. Dial#90.
3. Dial extension number of...

4.2 Parking Calls
You can place a call on hold in the system so that any station that does
not have line appearance for the call can answer it. You accomplish this
by placing the call in one of nine park orbits, where the call remains until
it is answered. If the call is not answered within a specified period of
time, the system will send it back to your station for service (this is
known as park recall).
When you press a personal or group intercom button and dial a code to
retrieve a parked call, the...

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Transferring Calls
5.1 Transferring Calls—Screened
You can answer a call at your telephone and transfer it to another
telephone. If you first identify the caller to the party receiving the
transfer (giving that user the opportunity to prepare for the call), you
have made a screened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered...

5.2 Transferring Calls—Unscreened
You can answer a call at your speakerphone and transfer it to another
telephone. If you transfer the call without first announcing it, you have
made an unscreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your...

5.3 MakingAHotTransfer
A hot transfer is a type of screened transfer. To perform a hot transfer,
you voice announce the transfer over the speaker of the telephone that
you want to receive the transfer, and release the call to that telephone.
The system handled the release in a way that does not require the called
party to retrieve the call (the call does not ring at the station).
This feature is useful for transferring calls to people who need to work in
a handsfree mode. Once you announce the call and...

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