Comdial Non-LCD Station Users Guide

							3.11 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another station that is
off-hook and busy on a call if the system is arranged to provide this
feature. Your telephone provides aSOHVAbutton for this purpose. You
decide whether to deliver a SOHVA message, camp on at that station, set
a message-waiting indicator, or hang up when you hear an intercom busy
tone.
·Make a SOHVA announcement using the SOHVA button as
follows:
1. Make intercom call and hear busy tone.
2. Decide whether to interrupt or not.
3. If you decide not to interrupt the called party, hang up,
—OR—
to interrupt, press preprogrammedSOHVAbutton and hear several
quick tone bursts.
5. Make announcement (busy tone means that the called telephone is
in speakerphone mode and you cannot make announcement, that
your SOHVA has been denied through system programming, or
that the called party has blocked your SOHVA).
6. Wait on line for verbal reply.
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and station
programming.
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							Placing Calls On Hold
4.1 Holding Calls
You can place a call on hold and pick it back up a short time later. With a
regular hold, you can pick up the held call at your telephone or another
user can pick up the call. With an exclusive hold condition, you must
pick up the held call at your telephone; no other telephone has access to
it. The Hold feature also allows you to answer and place on hold a call
that is on a line that does not appear at your telephone (a call that is
parked or transferred to you, for instance).
After a call has been on hold for a period of time (set by the system
installer), the system will cause a one-second tone burst to sound at your
telephone, and speed up the flash rate of the line button light. If the call
is on exclusive hold, it will revert to manual hold after this hold recall
time period.
When you answer a call on a group intercom and place it on hold, the
system keeps the call on hold on the group intercom. This means that
you can pick up this call at any station that has access to the group
intercom.
·To place a call on hold,
1. PressHOLD.
·To retrieve a held call,
1. Press line button of the held call (with flashing light),
—OR—
pressTA P.
NOTE: Pressing the TAP button always retrieves the last number
placed on hold, regardless of whether you have line
appearance for the line on which the call is holding.
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							·To place a call on exclusive hold,
1. PressHOLDtwice and hang up handset.
·To retrieve an exclusive hold,
1. Press line button of held call (button with flashing light), or press
TA P(if station does not have line appearance).
·To place a call on hold at another telephone,
1. PressINTERCOM.
2. DialS90.
3. Dial extension number of station to receive held call. Your
telephone automatically hangs up.
·To retrieve a held call at another station,
1. PressINTERCOM.
2. Dial#90.
3. Dial extension number of station to receive held call.
4. Answer call.
·To answer a call at the extension receiving held call,
1. PressINTERCOM.
2. Dial#90.
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							4.2 Parking Calls
You can place a call on hold in the system so that any station that does
not have line appearance for the call can answer it. You accomplish this
by placing the call in one of nine park orbits, where the call remains until
it is answered. If the call is not answered within a specified period of
time, the system will send it back to your station for service (this is
known as park recall).
When you press a personal or group intercom button and dial a code to
retrieve a parked call, the system removes it from the park orbit and
places it at your station.
You can program aPARKbutton at your telephone and use it to simplify
call parking.
·To park a call,
1. While on the call, pressINTERCOM.
2. PressS.
3. Dial code for park orbit (91–99for orbit 1–9).
4. Remember the code for later use or make it known to those who
need to know it in order to retrieve the call.
·To park a call using a preprogrammed PARK button,
1. While on the call, press the preprogrammedPARKbutton (the call
is placed in a preselected park orbit).
If call is not retrieved within a programmable time limit, it reverts to the
parking station as a standard held call, and only one call can be placed in
an orbit at a time.
·To retrieve a parked call,
1. From any station, pressINTERCOM.
2. Press#.
3. Dial park orbit access code (91–99for orbit 1–9), or press
preprogrammedPARKbutton.
4. Answer call.
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							Transferring Calls
5.1 Transferring Calls—Screened
You can answer a call at your telephone and transfer it to another
telephone. If you first identify the caller to the party receiving the
transfer (giving that user the opportunity to prepare for the call), you
have made a screened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·To screen and transfer a call to another telephone in the system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is placed on hold).
3. Dial extension number of station to receive transfer, or press DSS
button for that station.
4. When intercom party answers, announce call.
5. Hang up the handset (call is transferred), or if in speakerphone
mode, pressSPEAKERto disconnect.
The intercom party then has the call (if he or she answered the screened
transfer with the handset). If you announce the transfer over the speaker,
the intercom party’s telephone will ring with the transferred call after
you hang up.
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							5.2 Transferring Calls—Unscreened
You can answer a call at your speakerphone and transfer it to another
telephone. If you transfer the call without first announcing it, you have
made an unscreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·To transfer an unscreened call to another system telephone,
1. Answer call.
2. PressTRANSFER/CONFERENCE(the call is automatically
placed on hold).
3. Dial extension number of telephone to receive the transfer or press
the DSS button for that extension.
4. Announce call.
5. PressSPEAKERto disconnect (if in speakerphone mode) or hang
up. The transfer will ring at the called telephone.
NOTE: Unscreened transfers ring at busy telephones and wait to be
answered.
·If an unscreened transfer call is not answered and recalls to your
telephone,
1. Press flashing line button and lift handset.
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							5.3 MakingAHotTransfer
A hot transfer is a type of screened transfer. To perform a hot transfer,
you voice announce the transfer over the speaker of the telephone that
you want to receive the transfer, and release the call to that telephone.
The system handled the release in a way that does not require the called
party to retrieve the call (the call does not ring at the station).
This feature is useful for transferring calls to people who need to work in
a handsfree mode. Once you announce the call and the system completes
the transfer, the person receiving the transfer can simply begin speaking
toward his or her speakerphone to answer the call.
If you make a hot transfer to a monitor telephone, you can voice
announce the call over the telephone’s speaker, but the person receiving
the outside line transfer will need to lift the handset to answer the call
(the telephone will not ring after the announcement is made).
Please note that you can not make a hot transfer to a telephone if its user
has enabled the Voice Announce Block feature. This telephone will
automatically ring with the transfer requiring the intercom party to
answer it as either a screened or an unscreened transfer.
·To make a hot transfer to another telephone in the system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(the call is automatically
placed on hold).
3. Dial extension number of telephone to receive the transfer or press
the DSS button for that extension.
4. Announce call.
5. PressTRANSFER/CONFERENCE.
6. PressSPEAKERto disconnect (if in speakerphone mode) or hang
up. The person receiving the transfer than has the call.
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