Comdial Non-LCD Station Users Guide
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Conferencing Calls 6.1 Conferencing Telephones Together When your join your speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. When using the DXP Plus or FX Series system, you can include up to seven parties (in various combinations) in a conference call. If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call. ·To set up a conference call that includes any combination of outside lines and intercom parties, 1. Make first call. 2. PressTRANSFER/CONFERENCE;callisplacedonhold automatically. 3. Select next line and make next call. 4. PressTRANSFER/CONFERENCEto establish conference. 5. Repeat the last three procedures to add more parties. ·To continue conversation on remaining line after other outside lines have dropped out of conference, 1. Press the line button of the remaining party. 6 GCA70–313 Conferencing Calls Station Users Guide 6 – 1
·To retrieve a line from hold and bring that party back into the conference, 1. PressTRANSFER/CONFERENCE. 2. Press line button. 3. PressTRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference. ·To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Dial # (lines remain lighted and in use until one or both outside parties to disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered). ·To rejoin an unsupervised conference between tow outside lines, 1. PressTA P. NOTE: Conference volume levels depend on the quality of the external lines. ·To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Dial#(lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until the line is answered). ·To rejoin an unsupervised conference between two outside lines, 1. PressTA P. NOTE: Conference volume levels depend upon the quality of the external lines. Conferencing Calls GCA70–313 6 – 2 Station Users Guide
Using The Other Telephone Features 7.1 Blocking Voice-Announce Calls You can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks subdued off-hook voice announcements. ·To block voice-announced calls, 1. PressINTERCOM. 2. DialS2. ·To un-block voice-announced calls, 1. PressINTERCOM. 2. Dial#2. 7 GCA70–313 Using The Other Telephone Features Station Users Guide 7 – 1
7.2 Diverting Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. You must program a CALL FORWARDbutton (using the instructions in the programming section) on your speakerphone to serve as a call divert button. ·To identify the station to receive diverted calls, 1. PressINTERCOM. 2. DialS55. 3. Dial extension number of station to receive diverted call. 4. PressSPEAKERto end. ·To divert calls to the designated station, 1. Hear ringing and/or see flashing line status light. 2. PressCALL FORWARD(system immediately forwards ringing call to station you designated). Using The Other Telephone Features GCA70–313 7 – 2 Station Users Guide
7.3 Forwarding Calls You can permanently forward the calls that normally ring at your telephone to another telephone. You can forward just your prime line and intercom calls, or you can forward all of your calls. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call. You can also forward calls that ring at your telephone but receive no answer; this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave. The system installer sets the number of rings that sound at your telephone before the system forwards the calls. ·To forward your calls, 1. Press installer-programmedFORWARDbutton, —OR— pressINTERCOMand dial one of the following codes: S52= all calls forward immediately S54= all calls forward after RNA or Busy S51= prime line and personal intercom calls forward immediately S53= prime line and personal intercom calls forward after RNA or Busy 2. Dial personal intercom number of telephone to receive forwarded calls or dial desired group intercom number. 3. PressSPEAKERor hang up. ·To cancel call forwarding, 1. PressINTERCOM. 2. Dial#5. Your telephone automatically hangs up. GCA70–313 Using The Other Telephone Features Station Users Guide 7 – 3
7.4 Listening To A Call Over The Telephone Speaker (Group Listening) The 8124S, 8112S, and 8212S speakerphones give you the option of turning on the speaker in your speakerphone while you have the handset lifted. The distant party’s voice then sounds over the speaker as well as over the handset; however, only you handset microphone is active. The group listening feature also works if you are using your headset (only the headset microphone will be active). Refer to the chapter on programming for instructions on how to program theGROUP LISTENbutton. ·To activate group listening while on a call, 1. Press the preprogrammedGROUP LISTENbutton. ·To cancel group listening, 1. Press the preprogrammedGROUP LISTENbutton again. NOTE: You should cancel Group Listening before hanging up the handset to end the call. 7.5 Muting Your Telephone (not available on 8112N telephone) By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. For example, if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party, press theMUTEbutton. TheMUTEbutton light turns on when you press it and turns off when you press it again. ·To mute your telephone, 1. PressMUTE(MUTE function and light turn on). You can still hear the distant party, but he or she cannot hear you. ·To speak to the distant party, 1. PressMUTEagain (MUTE function and light turn off). Using The Other Telephone Features GCA70–313 7 – 4 Station Users Guide
7.6 Setting A Do Not Disturb Condition At Your Station The Do Not Disturb (DND) feature keeps calls from ringing at your speakerphone, and makes your station appear busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed. Generally, callers cannot override this feature. They hear two quick tone bursts every two seconds when they call a telephone that is set to DND mode. However, the installer may program some telephones with the ability to override a do not disturb condition at another telephone. You can program a permanent do not disturb button to provide yourself with quick access to this feature if you wish. See the programming section of this user’s guide for details. ·To enable DND, 1. Press preprogrammedDNDbutton. The light associated with the DNDbutton turns on when the feature is active. ·To disable the DND condition, 1. Press preprogrammedDNDbutton. The light associated with the DNDbutton turns off when the feature is disabled. ·To set a do not disturb condition at your telephone when a call rings at your station, 1. Hear ringing. 2. PressDNDbutton. Ringing will stop, caller will hear the do not disturb tone, and your telephone will remain in DND until you disable the feature (described above). GCA70–313 Using The Other Telephone Features Station Users Guide 7 – 5
7.7 Setting The Volume Control The volume control on your telephone is a multipurpose control you can use to set the volume of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. You can either press and hold down theVO LU M E U PorVO LU M E D OW Nbutton to automatically step through the volume levels for each mode, or you can press the switch once for each change in volume you desire. You may adjust the loudness of the distant party at any time during a call whether you are listening over the speaker, the headset, the handset, or the group listen mode by pressing theVOL U ME U PorVOL U ME DOWNbutton. When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. You can set a permanent loudness level for any volume control setting. When loudness is at desired level, dialSS7or pressVOLSVbutton (if programmed). The volume level will remain at this loudness (referred to as the default setting) until you change the setting. NOTE: Impact SCS 8212S and Impact SCS 8212N telephones support the optional ICVOL handset. The ICVOL is an amplified handset with its own volume control, making it useful in noisy environments. For ordering information, contact your Comdial dealer. ·There are fourringerloudness levels (plus anoffposition). Set these levels as follows: 1. While your telephone is on-hook and idle, pressVOLUME UPor VOLUME DOW Nonce for each change in loudness that you desire. The ringer sounds once for each change as an example of the current setting. Your selection becomes the new default setting and will result in your telephone ringing at that level for all future calls (until you change the default by repeating the above procedure). NOTE: If you set the ringer to the “off” position, your telephone will sound a short ring burst once for each call you receive at your station while the ringer is off. NOTE: On the 8112N, the ringer volume is controlled by a three-position switch on the bottom of the telephone. There is no handset volume control. Using The Other Telephone Features GCA70–313 7 – 6 Station Users Guide
·There are eightspeakerloudness levels (not available on 8112N and 8212N telephones). Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, pressVOLUME UP orVOL U ME D OW Nonce for each change in loudness that you desire. ·There are at least eighthandsetloudness levels that you can set for the current call as follows: 1. While on a call and in handset mode, pressVO LU M E U Por VOLUME DOW Nonce for each change in loudness that you desire. NOTE: On telephone models 8124S, 8112S, and 8112N, your installer may have turned on the “high handset volume” feature, providing 13 handset volume levels instead of 8 ·There are at least eightheadsetloudness levels that you can set for the current call as follows: 1. While on a call and in headset mode, pressVOL U ME U Por VOLUME DOW Nonce for each change in loudness that you desire. ·There are eightgroup listeningloudness levels (not available on 8112N and 8212N telephones). Set the level for the current call as follows: 1. While on a call and in the group listening mode, pressVO LU M E UPorVOLUME DOW Nonce for each change in loudness that you desire. ·There are eightbackground musicloudness levels (not available on 8112N and 8212N telephones). To set the level, 1. While background music is on at your station, pressVOLUME UPorVOLUME DOW Nonce for each change in loudness you desire. This level will remain set for background music until you change it again, even if you turn off the feature and then reactivate it. GCA70–313 Using The Other Telephone Features Station Users Guide 7 – 7
·To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. PressINTERCOM. 2. Activate speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, pressVO LU M E U PorVO LU M E D OW Nto adjust loudness. 4. DialSS7or press a preprogrammedVOL S Vbutton to hold the loudness at the last setting for all future calls (until you change the default again). 5. Repeat this procedure in each mode until you’ve set all default volume levels. 7.8 Setting Your Personal Ringing Tones You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone. ·To select one of the ring tones, proceed as follows: 1. PressINTERCOM. 2. DialSS4. 3. Dial number (1–6) to select ring tone. 4. The next time your telephone rings, you will hear the new ring tone. Using The Other Telephone Features GCA70–313 7 – 8 Station Users Guide