Comdial Keyvoice Installation Supervisor Guide

8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
CLASS OFSERVICE
Class-of -seru ice number : aSS-OF-SERVICE NAME:Maximum number of greetings :
fhto-de leteNEWMax lines allowed to hold for one box:
Digits allowed while holding:
CLASS OF SERVICE NUMBER
This field indicates the number of the class of service you are currently working with. To
move to the next class of service number, press 
.Once you assign a class of service to a
mailbox, the mailbox inherits all the privileges and restrictions...

@ LITESYSTEMINSTALLATIONAND SUPERVISOR GUIDE~.~ VER. 1mailbox belonging to this class of service always hear the pre-recorded system prompt, “That
extension is not available... 
” The default setting is 10.
Note that in class of service 7, this field must be set to allow at least 2 greetings. Class of
service 7 is assigned to mailbox 70, the supervisor mailbox that controls the Routing boxes
on the system. Because you will be setting up these Routing boxes with at least 2 greetings,
this parameter must...

8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
AUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYS
Note:Use this parameter with caution. Improper use may cause important.’messages to be lost.rThe Lite system deletes new messages from mailboxes belonging to this class of service after
the number of days you specify. A new message is one the mailbox owner has not yet
listened to. If you enter 0 
in this field, a new message is deleted at midnight on the day the
message was received. If you enter 1...

8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
or deny access to the P.A. feature for callers to mailboxes belonging to this class of service.
The default setting is Yes.
PLAY MENU AFTER GREETING
If an extension is busy or does not answer, the Lite system plays the mailbox owner’s
personal greeting. After playing the greeting, it can announce the options available to the
caller (for example, 
“Ifyou would like to leave a message, press 1.To try another extension,
press 3, or to speak with an...

@ LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
Note:If you want to disable the Call Queuing feature for the class of service, set
this field to 0.DIGITS ALLOWED WHILE HOLDING
jWhile a caller is in the queue holding for an extension, he/she can press a digit to leave the
queue and process the call differently. By default, the options open to the caller are the same
as those available when the caller hears the personal greeting 
(“Ifyou would like to leave a
message, press 
1.To try another...

c‘, LITESYSTEMINSTALLATIONANDSUPERVISORGUIDE~.OVER. 1After the defined number of hold prompts have been played, the Lite system goes back to the
caller and offers the options to remain on hold, try another extension etc. This field allows
you to specify the number of hold prompts that should be played before the Lite system offers
these options to the caller.
_’As shipped, the Lite system has only one hold prompt recorded (system prompt # 146, see the
Installation and Maintenance Manual). Therefore, if...

ci‘, LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
If the caller enters a number that matches one of the digit strings you enter here, the Lite
system informs the mailbox owner that the number is not acceptable and retains the current
set up.Once you review and adjust all fields on both Class ‘of Service setup screen 0 and Class of
Service setup screen 7, press 
 to save the information and exit. The System
Information menu displays.
Y 
OLI have now reviewed the necessary entries on the System...

r;‘, LITESYSTEMINSTALLATIONAND SUPERVISOR GUIDE~.~ VER. 1
:-,calls to Routing box 801. Typically, companies offer more extensive call routing options to
callers during day/lunch service hours than during closed hours. Often, for example, 
single-digit call routing 
(“...Press 2 for Sales... “) is not offered during closed hours. Therefore, the
greeting voiced by and options available in Routing box 801 are often different than those in
Routing box 800.
So that the system supervisor can alter the system...

#4 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
3.From the Main Menu, select BOX INFORMATION. The Box Information menu displays.
You should review the setup for the following boxes:
l Routing Box 800
lRouting Box 801
l Routing Box 821
lPrototype Mailbox 9994
lSupervisor mailbox 70
After you review and, if necessary, adjust prototype mailbox 9994, you use it to set up
subscriber mailboxes. You then make necessary adjustments to these mailboxes to customize
them for system subscribers. This...

8 LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
2.5.6.4 Reviewing Routing Box 800, 801, and 821 and Setting Up Single-Digit
Call Routing
1.From the Box Information menu, select ROUTING BOX. The Routing Box setup screen
displays.
ROUTINGBOX
Box number : 
mBOX NAME : .- - I
Greeting recorded : 
mOwner: mNumber of times to play the greeting :
Number 
of seconds to wait for a digit:8If no digits dialed,
If inualid digit dial
Route the call based
lWhen digit 
receiued,wait formen-e digits?...