Comdial Impression Non-LCD Multi-line Telephone Reference Manual

							7.16 Switching The Dialing Mode
Between Pulse And Tone
If the telephone service in your locality is pulse (rotary
dialing), the installer arranges your telephone to dial in this
manner. If you need to send tones during a dialing sequence
(for example, to send bank-by-telephone tones), you can
convert to tone dialing mode while dialing. The system will
switch back to pulse dialing when you end your call.
Yo u c a n s t o r e a#as part of a speed dial number to cause an
automatic switch from pulse to tone where needed in a number
sequence.
·To convert to tone dialing at any time during dialing or
whileonanactivecall,
1.
Press
#.
7.17 Using Background Music
If the telephone system supplies background music, you can
turn it on at your speakerphone while it is on-hook and idle.
The system automatically turns background music off during
calls and voice announcements.
NOTE: The system can provide music from two sources;
however, this feature must be enabled by the
system installer.
·To turn the music on,
1. PressINTERCOM.
2. DialS11for music source one orS12for music
source two (theSPEAKERlight turns on when
background music is on).
3. Adjust music volume with the volume button.
·To turn the music off,
1. PressINTERCOM.
2. Dial#1,(theSPEAKERlight turns off when
background music is off).
GCA70-224 Using The Other Telephone Features
Reference Manual 7–19 
						

							7.18 Using Direct Inward System Access (DISA)
This feature allows you to call into the digital communications
system from an external telephone. You can call directly to
intercom extensions and talk to the intercom parties or, if the
system includes a voice mail option, leave messages for them if
they are not available.
When you call the DISA telephone number and dial your
authorization code, the system treats your call as it would treat
one coming from a system telephone and permits you to use
many of the same features that you can use when you are
calling from your assigned station. (Authorization codes are
associated with personal or group intercom numbers and are
assigned to you by your installer when he or she programs the
system.)
If you use your DISA access to make a call through the system
and out on an outside line, the system applies all the toll
restriction and automatic route selection to the call that the
installer has programmed for the line that you are using.
If you dial an incorrect authorization code, or the system is
busy with other DISA calls, you will either hear an error tone,
or the system will automatically route your call to one of the
following areas (as determined by your system installer):
·a designated station where you can talk to the system
attendant,
·a digital voice announce that will prompt you to take
additional action,
·a proprietary voice mail station where you will be
prompted to leave a message.
The system allows you three tries at dialing your authorization
code before it routes your call as detailed above.
Using The Other Telephone Features GCA70-224
7–20 Reference Manual 
						

							Some systems provide voice prompts to DISA callers and other
systems do not. If you encounter voice prompts when you call
on the DISA line, follow the prompt directions to complete
your call.
Further, some systems with voice prompt enhancement,
provide a one-digit menu that prompts you to dial a single digit
to reach available departments, use system features, or obtain
operator assistance.
NOTES:1. DISA is not recommended for use on loop start
lines without disconnect supervision. While DISA
will function, Comdial will not be liable for its
performance under any condition where
disconnect supervision is not provided.
2. If you are selecting a line group through DISA
for outside calling, you can raise the audio level
on this line when needed. Do this before you
selectthelinebydialingSS7, and then dialing 1
for 0 dB, 2 for +3dB, or 3 for +6dB of gain. In
some cases, added gain can introduce circuit
instability that presents itself as a singing sound,
which can interfere with dialing and voice
communications. If you experience this condition,
select a lower gain setting.
Comdial has taken reasonable steps in the design of all product
features, including DISA, which protect against unauthorized
or fraudulent access to, or use of, a system, or which protect
against unauthorized, fraudulent or unaccounted-for access to,
or use of, long distance lines. However, no system is entirely
invulnerable or immune from unauthorized or fraudulent
access or use, or unaccounted-for access or use, and therefore
Comdial disclaims any and all liability, and makes no warranty,
express or implied, relating to unauthorized or fraudulent
access or use, or unaccounted-for access or use.
GCA70-224 Using The Other Telephone Features
Reference Manual 7–21 
						

							·To make a DISA call to an intercom number,
1. Dial number for DISA line (listen for voice prompt if
available).
2. Dial extension number.
3. If station does not answer or is busy you will either
hear busy tone or hear voice prompt if available. If
you dial an invalid number, you will hear error tone.
4. If voice prompt provides dialing codes, dial proper
code for services such as: track, message waiting, or
voice mail.
·To make a DISA call to use system features,
1. Dial number for DISA line (listen for voice prompt if
available).
2. Dial authorization code (listen for voice prompt if
available; otherwise, hear stutter-style dial
tone—remember, the system gives you only three
tries to dial your code correctly).
3. Dial feature code and listen for acknowledgment tone.
System Features Available To DISA Callers Default Dialing Code
Account code entryS04
Automatic route selection access 9
Call waiting on busyS6
Do not disturb overrideS03
Intercom dialing/call announcing nnnn
Message wait reset* #3
Message waiting set*S3
Personal speed dial*S01
System speed dialS01S
Tracker access**S8
Tracker page orbit retrieval** #8
Trunk group access 9, 80–89, 60–64
Zone paging 70–77
* You must have an assigned personal intercom number to use this feature.
** Your system must provide the Tracker option to activate this feature.
Using The Other Telephone Features GCA70-224
7–22 Reference Manual 
						

							7.19 Using The Tracker Paging System
The Tracker Paging System option allows you to send call back
andparkedcallmessagestoTrackerpagersassignedtostation
extension numbers.
Along with the parked call message, the system parks the call
in orbit for retrieval by the paged party. The type of message
that the system delivers (either alphanumeric or numeric-only)
is dependent upon the Tracker pager model in use at the
station.
When outside callers call into a system that has both a Tracker
Paging option and a voice mail option installed, the system
gives these callers the option of either leaving a message or
tracking the person that they are calling.
If you have a Tracker pager assigned to your personal intercom
number, you can receive messages that someone else sends
you. The system automatically installs the Tracker pager for
your use; however, you can disable it when you do not wish to
receive paged messages and when you leave at the end of your
day. Of course, if you do disable your Tracker pager at the end
of your day, be sure to enable it at the beginning of your next
day.
If your day-to-day operation includes extensive Tracker usage,
your installer may include aTRACKbutton at a
programmable button location.
GCA70-224 Using The Other Telephone Features
Reference Manual 7–23 
						

							·To track a called party after receiving a ring—no
answer,
1. Make an intercom call to someone and receive no
answer.
2. PressINTERCOM, and dialS8.
3. Hear confirmation beep (Tracker page accepted) or
hear busy tone (Tracker page not accepted).
4. PressSPEAKERto end.
·To track a called party without first calling them,
1. PressINTERCOMand dialS8.
2. Dial extension number.
3. Hear confirmation beep (Tracker page accepted) or
hear busy tone (Tracker page not accepted).
4. PressSPEAKERto end.
·To use Tracker to transfer a call to a park orbit for
retrieval and transmit the call’s park orbit code and
caller ID information (if available),
1. Answer call and pressTRANSFER/
CONFERENCE,
2. Dial extension number.
3. If the called station does not answer or is busy, press
(INTERCOM, and dialS8).
4. Hear confirmation beep (Tracker page accepted) or
hear busy tone (Tracker page not accepted).
5. PressSPEAKERbutton to end.
NOTE: Tracker parked calls will recall to your station after
a pre-programmed time-out. You can either replace
the call into another Tracker page orbit or retrieve
the call for servicing.
Using The Other Telephone Features GCA70-224
7–24 Reference Manual 
						

							·To retrieve a call that you parked using the Tracker
option,
1. PressTA P.
·If you receive a parked call message on your Tracker
pager,
1. Go to any system station.
2. PressINTERCOM.
3. Dial Tracker pager displayed orbit code (#800–#899).
4. Retrieve call.
·To enable or disable a Tracker pager at your station,
1. PressINTERCOM.
2. Dial code#07to enable pager, or#06to disable
pager.
3. Enter extension number.
GCA70-224 Using The Other Telephone Features
Reference Manual 7–25 
						

							7.20 Using E and M Tie Lines
E & M tie line operation is typically used in applications where
one group of users often need to call parties located in one or
more remote locations. In these applications, your system is
directly tied to another similar system at the remote site(s).
If your system has been configured for tie line operation, the
procedures you use to place calls, transfer calls, and set up
conference calls differ slightly from other types of connections.
These procedures are described in this section.
·To make a call on an E & M tie line,
1. Dial the E & M access code that was assigned by the
installer, or dial9(if your system was configured by
the installer to use Automatic Route Selection
(ARS)),
—OR—
press the E & M line button, if programmed by the
installer.
2. Wait until you hear a dial tone, then dial the intercom
number for the party you wish to reach at the remote
site. You will hear a fast busy signal if you dialed an
invalid number.
·To transfer a call over an E & M tie line,
1. Answer the incoming call.
2. *Press theTRANSFER/CONFERENCEbutton.
3. Dial the E & M access code that was assigned by the
installer, or dial9(if your system was configured by
the installer to use Automatic Route Selection
(ARS)),
—OR—
press the E & M line button, if programmed by the
installer.
4. Wait until you hear a dial tone, then dial the intercom
number for the party you wish to reach at the remote
site. You will hear a fast busy signal if you dialed an
invalid number.
* You can eliminate this step if the installer has configured your system for quick
transfer and you are accessing the E & M line with a group access code.
Using The Other Telephone Features GCA70-224
7–26 Reference Manual 
						

							5. If you are doing a screened transfer, stay on the line
until the called party answers so that you can
announce the call,
—OR—
hang up (unscreened transfer). If the called party
does not answer, the call will return to you after
the transfer recall timer expires.
NOTE: When you transfer a call to the remote end of the
E & M tie line, you create an unattended
conference causing your telephone to appear as
though it is on hold.
6. PressTA Pbutton to rejoin the transferred call.
7. After rejoining the conference, press#to place the
call on hold again or hang up to terminate the call.
If neither party hangs up, or you have not terminated the call,
the call will return to you when the line-to-line connection
timer expires.
·To set up a conference call on an E & M tie line,
1. Make first call.
2. PressTRANSFER/CONFERENCE;callisplaced
on hold automatically.
3. Select next line and make next call.
4. PressTRANSFER/CONFERENCEto establish
conference.
5. Repeat the last three procedures to add more parties.
·To continue conversation on remaining line after other
outside lines have dropped out of conference,
1. Press the line button of the remaining party.
·To retrieve a line from hold and bring that party back
into the conference,
1. PressTRANSFER/CONFERENCE.
2. Press line button.
3. PressTRANSFER/CONFERENCE.
NOTE: If all the conference circuits are busy, you will not
be able to add a party to the conference.
GCA70-224 Using The Other Telephone Features
Reference Manual 7–27 
						

							·To drop out of a conference call you initiated involving
outside lines (creating an unsupervised conference),
1. Hang up (lines remain lighted and in use until one or
both outside parties disconnect).
·To rejoin an unsupervised conference between two
outside lines,
1. PressTA P.
NOTE: Conference volume levels depend upon the quality
of the external lines.
7.21 Using Call Forward Outside System (CFOS)
The Call Forward Outside System (CFOS) feature allows you
to forward incoming or transferred line calls to telephone
numbers that are outside the system. The CFOS feature
forwards calls over any available outbound lines or line groups
and does not use any conference circuits. Since CFOS involves
outbound calls, those calls are subject to all line access, toll
restriction, and automatic route selection restrictions normally
imposed on your calls. If CFOS cannot service a call, it rings
the system as a normal call. The CFOS feature is useful if you
need to forward your after-hours calls to an alternate site such
as your home or cellular telephone.
·To activate CFOS on your telephone,
1. PressCFOSpre-programmed button,
—OR—
pressINTERCOMand dialS56.
2. Select outbound line (press line button or dial
appropriate code).
3. Select forward destination (dial number or press
speed dial button).
4. PressSPEAKERto end (CFOSbutton red status
light on steady).
Using The Other Telephone Features GCA70-224
7–28 Reference Manual