Comdial Impression Non-LCD Multi-line Telephone Reference Manual

							(The following instructions assume a voice-first default setting.
Any user can change a call to a tone signalling for that call
simply by pressing the INTERCOM button again after dialing
the extension number or by pressing the DSS button again.)
·To voice announce manually,
1. PressINTERCOM.
2. Dial extension number.
3. Speak your announcement.
·To voice announce automatically,
1. PressDSSbutton.
2. Speak your announcement.
Some systems will be arranged so that certain stations have a
hot line feature. If your station is so arranged, every time you
lift the handset, your speakerphone will automatically ring a
preselected station (programmed by the installer). To make an
intercom call to a station other than this hot line station, or to
make a call on an outside line, you must press an intercom or
line button before you lift the handset; then you can dial the
number.
GCA70-224 Making Calls
Reference Manual 3–9 
						

							3.8 Camping On At A Busy Station
And Waiting For An Automatic Callback
If you call another station and receive a busy tone or a Do Not
Disturb tone, you can press a button that will cause the system
to ring your telephone when the station is available. This is
called “camping on at a station.” Please note that you can
camp on to only one station at a time.
·To camp on at any busy station,
1. DialS6when you hear a busy tone.
Your telephone immediately hangs up. When the station you
called becomes available, your telephone will ring with five
short tone bursts.
·When you hear five short tone bursts,
1. PressINTERCOM. The other telephone will start
ringing.
If you do not pressINTERCOMafter the ring back tones,
within the time limit set by the installer, the call back is
canceled at that time; however, you can cancel automatic call
back at any time before your telephone sounds the tone bursts.
·To cancel the call back before your telephone sounds
the tone bursts,
1. PressINTERCOMand dial#6.
·To camp on at a station with a Do Not Disturb condition
set,
1. DialS6when you hear a DND tone. A call back will
occur when called station is no longer set in the Do
Not Disturb mode.
Making Calls GCA70-224
3–10 Reference Manual 
						

							3.9 Camping On At An Idle Station
And Waiting For An Automatic Callback
If you call another station and hear ringing but receive no
answer, you can press a button that will cause the system to
ring your telephone when any activity is initiated at that
station.
·To camp on at a station for which you hear ringing but
receive no answer,
1. DialS6. Callback will occur after any activity is
initiated at dialed station. You may cancel the
camp-on condition at any time by pressing
INTERCOMand dialing#6.
NOTE: If you make a call in the voice announce mode
and receive no answer at the called station, the
CALLBK option will still be available to you.
GCA70-224 Making Calls
Reference Manual 3–11 
						

							3.10 Camping On At A Busy Station
And Waiting For An Answer
(Call Waiting)
If the telephone you have called is busy, you can send a call-
waiting tone to the telephone and wait on the line for an answer
(you must be using the handset for this feature to work).
·To activate call waiting when you hear a busy tone,
1. DialS6(called party hears tone).
2. Wait on line for reply.
Called party can place the current call on hold or disconnect
from the call to answer your call-waiting tone, or choose to
ignore your call-waiting tone and continue current conversation.
·To cancel call waiting,
1. PressINTERCOM,thendial#6.
2. Hang up or pressSPEAKERto end.
·To answer a call-waiting tone if you receive one while on
acall,
1. Hear short tone burst in receiver.
2. Either place current call on hold or complete call and
hang up (waiting call will ring at your telephone).
3. Lift handset to answer call.
You may, of course, choose to ignore the call-waiting tone and
remain on the line with your original caller.
Making Calls GCA70-224
3–12 Reference Manual 
						

							3.11 Overriding A Call
Or A Do Not Disturb Condition
At Another Telephone
(Executive Override)
You can override a call in progress or a Do Not Disturb
condition at another telephone if the system installer has
enabled the executive override feature at your telephone. [If
the feature is not enabled, an error tone will sound. Class of
Service (COS) programming must be used to enable this
feature.]
·To override an in-progress call at another telephone,
1. Make intercom call and hear a busy signal.
2. DialS03(all parties will hear several tone bursts).
3. Join in-progress call.
·To override a Do Not Disturb condition at another
station,
1. DialS03.
2. Speak your announcement (if in voice-first mode) or
hear ring-back tone (if in tone-first mode).
NOTE: This action disables DND condition at the other
telephone until DND is reset.
GCA70-224 Making Calls
Reference Manual 3–13 
						

							3.12 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another
station that is off-hook and busy on a call if the system is
arranged to provide this feature. Your telephone provides a
SOHVAbutton for this purpose. You decide whether to deliver
aSOHVAmessage,camponatthatstation,seta
message-waiting indicator, or hang up when you hear an
intercom busy tone.
·Make a SOHVA announcement using the SOHVA button
as follows:
1. Make intercom call and hear busy tone.
2. Decide whether to interrupt or not.
3. If you decide not to interrupt the called party, hang
up,
—OR—
1. To interrupt, press preprogrammedSOHVAbutton
and hear several quick tone bursts.
2. Make announcement (busy tone means that the called
telephone is in speakerphone mode and you cannot
make announcement, that your SOHVA has been
denied through system programming, or that the
called party has blocked your SOHVA).
3. Wait on line for verbal reply.
NOTE: The caller cannot control how the announcement
is received. This depends upon the equipment used
and station programming.
Making Calls GCA70-224
3–14 Reference Manual 
						

							Placing Calls On Hold
4.1 Using Chapter Four
Youcanplacecallsonholdandpickthemupashorttimelater
in several different ways. This chapter explains the various
methods you can use to hold a call.
4.2 Holding Calls
4.3 Handling Hold Recalls
4.4 Parking Calls
4.5 Handling Park Recalls
4
GCA70-224 Placing Calls On Hold
Reference Manual 4–1 
						

							4.2 Holding Calls
You can place a call on hold and pick it back up a short time
later. With a regular hold, either you can pick up the held call at
your telephone or another user can pick the call up at another
telephone that shares the held call line with your telephone.
With an exclusive hold condition, you or another user must
pick up the held call at your telephone; no other telephone has
access to it. You can answer and place on hold a call that is on a
line that does not appear at your telephone (a call that is parked
or transferred to you, for instance).
Afteracallhasbeenonholdfortheperiodoftime(setbythe
system installer), the system will cause a one-second tone burst
to sound at your telephone, and speed up the flash rate of the
line button light. If the call is on exclusive hold, it will revert
to manual hold after this hold recall time period.
When you answer a call on a group intercom and place it on
hold, the system keeps the call on hold on the group intercom.
This means that you or any other user can pick up this call at
any station that has access to the group intercom.
The installer can add a directed station hold feature to your
telephone. With this feature, you can pick up the held call that
has been on hold the longest length of time at another
telephone. This feature also allows you to place a call on hold
at another telephone in a manner that makes that call appear to
have been on hold there for a longer period of time than any
other held call.
Placing Calls On Hold GCA70-224
4–2 Reference Manual 
						

							·To place a call on hold,
1. PressHOLD.
·To retrieve a held call,
1. Press line button of the held call (with flashing light),
—OR—
pressTA P.
NOTE: The TAP always retrieves the last call placed on
hold, regardless of whether you have line
appearance for the line on which the call is
holding.
·To place a call on exclusive hold,
1. PressHOLDtwice.
·To retrieve exclusive hold,
1. Press line button of held call (with flashing light),
—OR—
pressTA P(if station does not have line appearance).
·To place a call on directed station hold,
1. Answer call.
2. PressINTERCOM.
3. DialS90.
4. Dial extension number of station to receive held call.
Your telephone automatically hangs up.
·To retrieve the longest held call at another station,
1. PressINTERCOM.
2. Dial#90.
3. Dial extension number of station that has the held
call. This call will then appear to be held at your
station.
4. Retrieve held call by pressing theTA Pbutton.
GCA70-224 Placing Calls On Hold
Reference Manual 4–3 
						

							4.3 Handling Hold Recalls
Afteracallhasbeenonholdfortheperiodoftime(setbythe
installer of your system), the system will cause a hold recall
tone burst to sound at your telephone and the flash rate of the
line button becomes faster.
If the call is on exclusive hold, it will revert to manual hold
after the hold recall period (you will hear four short tone bursts
at 12-second intervals). Calls that revert to manual hold can be
picked up from any telephone with line appearance for the
recalling line or by using an installer-programmeddirector
group pick up(DPKUP/GPKUP)button.
·If a held line is recalling,
1. Answer/retrieve recall,
2. PressHOLDto place the call on hold at your station
and restart HOLD timer,
—OR—
press the line button orTA Pto retrieve the call.
Placing Calls On Hold GCA70-224
4–4 Reference Manual