Comdial Impression Non-LCD Multi-line Telephone Reference Manual

							2.6 Making A Call Pick-Up
Often, the installer arranges several telephones together in a
user group. If your telephone is so arranged, you can answer
calls that are ringing at other stations within your particular
group. Also, you can answer a call that is ringing at any
telephone in the system if you know the telephone’s extension
number.
·To answer a call that is ringing within your group,
1. PressINTERCOM.
2. Dial#4.
3. Speak toward telephone to answer call. Lift handset
if privacy is desired or you have a monitor telephone.
·To answer a call that is ringing at any telephone in the
system,
1. PressINTERCOM.
2. DialS4.
3. Dial extension number of ringing telephone.
4. Speak toward telephone to answer call. Lift handset
if privacy is desired or you have a monitor telephone.
If you have programmed aPICK UPbutton on your telephone
(see “Storing The Feature Buttons” in the chapter titled
Programming Your Telephonein this guide), you may make a
call pick-up (either within your group or at a specific station
inside or outside your group) using that button.
·To answer a call ringing at any other station in your
group,
1. Press preprogrammed groupGPKUPbutton.
·To answer a call ringing at a specific station (either
inside or outside your group),
1. Press preprogrammed directDPKUPbutton.
2. Press DSS or dial extension of ringing telephone.
GCA70-224 Answering Calls
Reference Manual 2–5 
						

							2.7 Responding To A Subdued
Off-Hook Voice Announcement
Your installer can set your speakerphone to receive a Subdued
Off-Hook Voice Anouncement (SOHVA). This feature allows
an intercom caller to break into your call by making an
announcement through your handset receiver. (This means that
if you are on a speakerphone call, you cannot receive a
SOHVA call.)
Please note that you can receive a SOHVA call even if you are
using your headset; however, the distant party may be able to
heartheSOHVAasitismade.
·You can respond to a SOHVA in one of two ways:
1. Verbally: Press and hold theMUTEbutton and speak
into handset. Distant party cannot hear response. To
return to distant party after your reply is complete,
release theMUTEbutton.
2. Non-verbally (Response Messaging): If the
announcing station has an LCD speakerphone, press
a preprogrammed RESPONSE MESSAGE (RSP)
button to cause a message to appear in the display of
the telephone making the SOHVA call and then that
telephone is automatically disconnected from your
telephone. (If the telephone to which you attempt to
send a non-verbal message is not an LCD telephone,
no message is sent and that station is immediately
disconnected from the call.)
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							Making Calls
3.1 Using Chapter Three
Your speakerphone or monitor telephone provides different
methods for making calls. Use this chapter to understand how
to make calls from your station.
3.2 Dialing Automatically
3.3 Dialing Manually
3.4 Redialing A Previously Dialed Number
3.5 Using Line Groups
3.6 Waiting For A Line (Queuing)
3.7 Making Intercom Calls
3.8 Camping On At A Busy Station And
Waiting For An Automatic Callback
3.9 Camping On At An Idle Station
And Waiting For An Automatic Callback
3.10 Camping On At A Busy Station
And Waiting For An Answer (Call Waiting)
3.11 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone (Executive Override)
3.12 Making a Subdued Off-Hook Voice Announcement
3
GCA70-224 Making Calls
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							3.2 Dialing Automatically
This feature provides one- or two-button speed dialing using
programmable buttons at which you have previously stored
numbers. Two levels of number storage are available at each
storage location, and you can use one or both levels as needed.
Further, since you usually store a line choice as part of a speed
dial number, line selection is automatic with speed dialing.
This manual discusses button programming in a separate
section. Refer to it when you are ready to store numbers at the
programmable buttons.
There are two types of speed dial numbers: (1) numbers that
you store for your own use (personal speed dial numbers), and
(2) numbers that the system attendant stores for everyone’s use
(system speed dial numbers).
·To automatically dial a speed dial number stored at one
of the programmable buttons on your station,
1. Press preprogrammed speed dial button (line
selection is usually a part of the stored speed dial
number),
—OR—
pressHOLDbutton, then press preprogrammed
button (to choose number stored as a second choice
at that button).
With your station idle, you can automatically dial a personal or
system speed dial number that is stored at a dial pad location.
·To speed dial a number stored at the dial pad,
—personal speed dial number—while on hook, press
speeddialnumberondialpad(0–9),
—system speed dial number—while on hook, pressSand
then dial system speed dial number(100 - 599),
NOTE: If you are already on a line, you must press HOLD
before dialing the personal or system speed dial
numbers that are stored at the dial pad. Also, if a
speed dial’s preselected line is in use, the speed dial
will not engage.
Making Calls GCA70-224
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							3.3 Dialing Manually
You can manually dial a number over any telephone line you
select. Or, if the installer assigned a prime line or the idle line
preference feature to your speakerphone, it will automatically
select a line for use when you lift the handset.
·To dial an outside number manually,
1. Press line button to select line (remember: selecting a
line is not necessary if a prime line or idle line
preference feature is assigned to your telephone and
if you lift the handset or pressSPEAKERto begin
the call).
2. Listen for dial tone.
3. Dial number.
4. Lift handset if privacy is desired or if you have a
monitor telephone.
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							3.4 Redialing A Previously Dialed Number
If the last number you have called is busy or is not answering,
you can redial it once or initiate a repeated redialing.
The system temporarily saves the first 16 digits of this last
manually dialed number for your redial use.
You can permanently save the first 16 digits of this last
manually dialed number for later redial by using aSAVE
button that you or your system installer has preprogrammed.
If a distant party tells you an important telephone number and
you want to immediately save it for later redial, you can use the
preprogrammedSAVEbutton to permanently save the first 16
digits of that number.
You will overwrite a temporary system-saved number with
subsequent dialing activity; however, a permanently saved
number remains available until you overwrite it by saving a
different number at the same storage location.
·To automatically redial the last dialed number,
1. PressSPEAKER(or hang up handset) to disconnect
current ringing or busy tone.
2.
Press
#.
3. Listen for ringing or busy tone over the telephone
speaker:
—Ringing tone: When party answers, pick up handset.
—Busy tone: PressSPEAKERto disconnect.
·To automatically redial the last dialed number once a
minute for 10 minutes,
1. Press a preprogrammedARD(auto redial) button.
2. Listen for ringing or busy tone over the speaker.
3. When called party answers, lift the handset (ARD
disengages when you end call by hanging up or
pressingSPEAKER),
—OR—
if called station is busy, your call automatically
disconnects and redials.
Making Calls GCA70-224
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							·You can cancel this automatic, once a minute redial
action with any of the following actions:
1. Lift and replace handset,
—OR—
pressSPEAKERwhile number is being redialed,
—OR—
use the telephone for some other purpose.
·To store a number you’ve just dialed),
1. Dial number.
2. Press preprogrammedSAVEbutton or an unused
programmable button. The number is saved until you
store a new number in its place.
·To dial the saved number,
1. PressSPEAKERor lift handset.
2. Press button where number is saved.
·To store a number while you are on a call,
1. PressSAVEbutton twice.
2. Dial the number that you wish to save (the system
immediately saves the number for later redial—it
does not dial it over the line that you are now on).
·To later redial the saved number,
1. Press line button to select a line.
2. PressSAVEbutton (system automatically dials the
number that you saved earlier).
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							3.5 Using Line Groups
Some systems have telephone lines arranged into line groups.
These line groups are available at each telephone. Your
attendant can tell you how your system is arranged. When line
groups are available for your use, you may access them for
outside calling instead of pressing a line button to select an
individual line for use.
·If your system has line groups, access them as follows:
1. PressINTERCOM.
2. Dial desired line group access code:
9 = line group 1
80through89 =line groups 2 through 11
60through64 =line groups 12 through 16
3. Listen for outside dial tone.
4. Dial desired number.
5. Lift handset to talk.
Making Calls GCA70-224
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							3.6 Waiting For A Line(Queuing)
If all the lines in a line group are busy, you can place your
telephone in a queue to await an idle line. When you share a
line with another telephone and the line is busy, you can place
your telephone in a queue to await the idle line.
·To queue for a line group,
1. PressINTERCOM.
2. Dial the line group access code.
3. Hear busy tone.
4. DialS6.
·If you have line appearance for a particular line and
wish to queue for it,
1. Note the busy status light (LED).
2. PressINTERCOM.
3. DialS6.
4. Press line button.
When line group is free, your telephone sounds several short
tone bursts. When you hear this, lift handset, hear dial tone,
and place call.
·To cancel line group queuing,
1. PressINTERCOM.
2.
Dial
#6and hang up.
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							3.7 Making Intercom Calls
You can dial an intercom extension manually from the dial pad
or automatically using a direct station select (DSS) button that
you have previously programmed. There are two methods for
making an intercom call. One causes the called telephone to
ring. The other causes your voice to sound out at the called
telephone. Your installer can set the system to deliver either
tone-first or voice-first calling, although all systems have
tone-first as the default condition.
Keep in mind that whatever the system setting, a called party
can set a voice announce block condition at his or her
telephone to prevent all voice announce calls. Furthermore, if
he or she blocks voice announce, the system also blocks
SOHVA calls .
(The following instructions assume a tone-first default setting.
Any user can change a call to voice announce signalling for
that call simply by pressing the INTERCOM button again after
dialing the extension number or by pressing the DSS button
again.)
·To manually cause the other telephone to ring (tone
calling),
1. PressINTERCOM.
2. Dial extension number (called telephone will ring).
·To tone call automatically,
1. PressDSSbutton (called telephone will ring).
Making Calls GCA70-224
3–8 Reference Manual