Comdial Impression Non-LCD Multi-line Telephone Reference Manual
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1.3 Knowing Your Station’s Functions Your speakerphone (or monitor telephone) provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.4 Understanding What The Lights Meanfor information about the lights associated with your station’s buttons. Hold Button ·Places a line on hold ·Stores pauses in number sequences during programming Intercom Button ·Selects an intercom path ·Allows you to initiate many of the telephone’s features Message-Waiting Light(located beside the Hold button) ·Indicates that a message awaits pick up Microphone Opening (Speakerphone Model Only) ·Allows hands-free operation of speakerphone (speak clearly toward microphone opening) Mute Button ·Keeps the person on the line from hearing your conversation Programmable Buttons ·Allow you to store numbers for automatic dialing functions ·Allow you to store telephone extension numbers for Direct Station Selection (DSS) ·Indicate which lines are either in use, ringing, or on hold Speaker ·Sounds distant party’s voice ·Sounds ringing and call-in-progress tones Speaker Button ·Turns your speaker on or off ·Disconnects a call when you are on a handsfree call ·Ends or cancels programming GCA70-224 Introducing The Telephone Reference Manual 1–5
TAP Button ·Recalls dial tone or generates a hookflash ·Retrieves held calls or last call placed on hold Transfer/Conference Button ·Transfers calls ·Sets up conference calls Volume Control (Rocker Switch) ·Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode Introducing The Telephone GCA70-224 1–6 Reference Manual
Impression Non-LCD Speakerphone DigiTech Non-LCD Speakerphone DIGITECH COMDIAL SPKRTAP TRANS CONF MUTE HOLD ITCM Auxiliary Jack TA P Button Speaker Speaker Button Mute Button Volume Control Message Waiting Light Hold Button Microphone OpeningIntercom ButtonProgrammable Buttons Transfer/ Conference Button AW400n unisyn02cdr Speaker Mute Button Transfer or Conference Button Speaker Button Message Waiting Light Hold Button TAP Button Intercom ButtonProgrammable Buttons Volume Control Microphone Opening 1 2 4 7 0 89 56 3 # ABC GHI PRS OPERTUVWXY JKLMNO DEF SPKR HOLD TA PITCM T/C MUTE GCA70-224 Introducing The Telephone Reference Manual 1–7
1.4 Understanding What the Lights Mean The lights (LEDs) on your speakerphone, or monitor telephone, indicate the status of lines, features, and intercoms. Next to a Direct Station Select (DSS) button: ·Steady red = station is in use. ·Flashing red = station is receiving a call. ·Winking red = message-waiting light set for you by station associated with that DSS button. Next to a line button: ·Steady green with a quick flash = this is your line, either on-hook (in a handsfree mode) or off-hook, when the line is active. ·Steady red = another station is using this line. ·Flashingred=acalliscominginonthisline. ·Flashing orange = this line will be answered when you lift the handset. ·Winking green = your line is on hold. ·Winking red = the call has been placed on hold by another station. ·Fluttering orange = your line has recalled from hold. ·Fluttering red = the line put on hold by another station has recalled. Next to a fixed feature or programmable feature button: ·Steady red = the feature is on. ·Steady off = the feature is off. Next to an intercom button: ·Steady green with a quick flash = you are using your intercom. ·Winking red = a message is set on your telephone for others to receive when calling. ·Flashing orange = someone is calling your extension or a call is being transferred to you. Introducing The Telephone GCA70-224 1–8 Reference Manual
Beside the HOLD button: ·Fast flashing red = message awaits pick up. ·Winking green = a line is on hold at your station. Beside the SPEAKER button: ·On steady (with the telephone on hook and busy) = speakerphone mode is active. ·On steady (with telephone on hook and idle) = background music is turned on. ·Flashing = feature programming is in progress. Beside the MUTE button: ·On steady = called party cannot hear your conversation. Lights On The Impression Model unisyn04.cdr Mute Light Speaker Light Message Waiting Light Hold Light Intercom Light Line Lights (one for each button) DSS/BLF Lights (one for each button) 1 2 4 7 0 89 56 3 # ABC GHI PRS OPERTUVWXY JKLMNO DEF SPKR HOLD TAPITCM T/C MUTE unisyn01.cdr GCA70-224 Introducing The Telephone Reference Manual 1–9
Lights On The DigiTech Model DIGITECH COMDIAL SPKRTAP TRANS CONF MUTE HOLD ITCM AW400m Speaker Light Mute Light Message Waiting/ Hold LightIntercom LightDSS/BLF Lights Line Lights Introducing The Telephone GCA70-224 1–10 Reference Manual
Answering Calls 2.1 Using Chapter Two Use the information that you find in this chapter to learn the various ways that you can use your speakerphone, or monitor telephone, to answer calls to your station. 2.2 Answering Outside Calls 2.3 Answering Intercom Calls 2.4 Answering Calls At Monitored Stations 2.5 Answering Night Transferred Calls 2.6 Making A Call Pick-Up 2.7 Responding To A Subdued Off-Hook Voice Announcement 2 GCA70-224 Answering Calls Reference Manual 2–1
2.2 Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line. ·When you hear outside ringing and observe a flashing light, answer the call as follows: 1. Lift handset or, press line button and speak toward telephone if light is orange (speakerphone only), —OR— press button of ringing line if flashing light is red, and speak toward the telephone (speakerphone only). Lift handset if privacy is desired or if you have a monitor telephone. 2.3 Answering Intercom Calls An intercom call is one that is made from one system telephone to another. An intercom party can voice-announce through your speaker instead of ringing your telephone, or an intercom party can ring your telephone (intercom ringing sounds two short ring bursts). You can block voice-announce calls if you wish. See the discussion titledBlocking Voice Announce Callsfor details. ·When you hear intercom ringing followed by a caller’s voice, 1. Speak toward the telephone to answer, or lift handset if privacy is desired. You can also use this hands-free answer-back method on the monitor telepone. ·When you hear intercom ringing (two short ring bursts), 1. PressINTERCOMand speak toward telephone; lift handset if privacy is desired or you have a monitor telephone. Answering Calls GCA70-224 2–2 Reference Manual
2.4 Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button. If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone. Also, your telephone may include aDSS STATUSbutton. If it does, you can use it to switch from monitoring all telephone activity to just monitoring its personal intercom activity. ·To monitor another telephone, 1. Observe the BLF light indications next to the personal intercom appearance (DSS) button: Off= idle Flashing= ringing On= busy or on hold NOTE: If you do not have the station monitoring feature, the BLF light shows just the following information: Off=idle, On = busy. ·To call an idle monitored station or to answer one that is ringing, 1. Note the BLF light condition. 2. Press assigned DSS button. 3. Lift the handset to talk. NOTE: If you place this call on hold or if you transfer it to another telephone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP. GCA70-224 Answering Calls Reference Manual 2–3
2.5 Answering Night Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone. The installer may choose different night-answer dialing codes than those default values detailed in this procedure. When in doubt, ask your system attendant what codes are active at your site. ·If your telephone rings, 1. Press line button with flashing light. 2. Lift handset to talk. ·When you hear loud ringing anywhere in the system, 1. Lift handset. 2. PressINTERCOM. 3. Dial65through68to select ringing zone (1-4) that the bell is in, —OR— dial69to answer any ringing zone. Note: This feature is known as Trunk Access From Any Station (TA FA S). Answering Calls GCA70-224 2–4 Reference Manual