Comdial Impression Non-LCD Multi-line Telephone Reference Manual

							4.4 Parking Calls
Youcanplaceacallonholdinthesystemsothatitcanbe
answered from any station that does not have line appearance
for the call. You accomplish this by placing the call in one of
nine park orbits, where the call remains until it is answered. If
the call is not answered within a specified period of time, the
system will send it back to your station for service (this is
known as a park recall).
When you press a personal or group intercom button and dial a
code to retrieve a parked call, the system removes it from the
park orbit and places it at your station on the intercom that you
selected.
You can preprogram aPARKbutton at your telephone (see
section 9.5Storing The Feature Buttons) and use it to simplify
your call parking efforts.
·To park a call in orbit,
1. While on the call, pressINTERCOM.
2. PressS.
3. Dial code for park orbit (91–99for orbit 1–9).
4. Remember the code for later use or make it known to
those who need to know it in order to retrieve the call.
·To park a call using a preprogrammed PARK button,
1. While on the call, press the preprogrammedPARK
button (the call is placed in a preselected park orbit).
·To retrieve a call that was placed on hold in the system
(parked),
1. From any station, pressINTERCOM.
2.
Press
#.
3. Dial code for orbit (91–99for orbit 1–9),
—OR—
press preprogrammedPARKbutton.
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							4.5 Handling Park Recalls
When a parked call times out of the system, it will return to
your telephone in the form of a park recall (you will hear four
short tone bursts at 12-second intervals).
·To answer a park recall,
1. Press associated line button. The call will then
connect to your station.
·To place a park recall on hold at your station,
1. Press associated line button to connect the call to
your station.
2. PressHOLD. If the call remains on hold for a
period of time, it will ring back to your telephone as
a hold recall.
·To re-park a park recall and restart the park timer,
1. Answer/retrieve call.
2. Press preprogrammedPARKbutton (the call will
then be placed back in its original park orbit and will
remain there until it is answered or until it recalls
again),
—OR—
1. PressINTERCOM.
2. PressS.
3. Dial code for park orbit (91-99for orbit 1-9).
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							Transferring Calls
5.1 Using Chapter Five
You can transfer calls from your station to another system
station several ways. The information in this chapter describes
those ways.
5.2 Transferring Calls—Screened
5.3 Transferring Calls—Unscreened
5.4 Making A Hot Transfer
5.5 Transferring Calls Using Quick Transfer
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							5.2 Transferring Calls—Screened
You can answer a call at your station and transfer it to another
telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the
call), you have made ascreened transfer.
If the telephone to which you are transferring the call is busy,
you must recover the call yourself or choose one of several
options that may be available at your station. Also, if a
transferred call is not answered after a certain length of time
(as set by the installer), it recalls to your station. Again, you
have several options for servicing the returning call.
·To screen and transfer a call to another telephone in the
system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is
automatically placed on hold).
3. Dial extension number of telephone to receive
transfer or pressDSSbutton for that extension.
4. When intercom party answers, announce call.
5. PressSPEAKERto disconnect (if in speakerphone
mode), or hang up.
The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you have a speaker-
phone and announce the transfer over the speaker, the intercom
party’s telephone will ring with the transferred call after you
have hung up.
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							5.3 Transferring Calls—Unscreened
You can answer a call at your station and transfer it to another
telephone. If you transfer the call without first announcing it,
you have made anunscreened transfer.
If the telephone to which you are transferring the call is busy,
you must recover the call yourself or choose one of several
options that may be available at your station. Also, if a
transferred call is not answered after a certain length of time
(as set by the installer), it recalls to your telephone. Again, you
have several options for servicing the returning call.
·To transfer an unscreened call to another system
telephone,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is
automatically placed on hold).
3. Dial extension number of telephone to receive
transfer or press DSS button for that extension.
4. PressSPEAKERto disconnect (if in speakerphone
mode), or hang up. The transfer will ring at the called
telephone.
NOTE: Unscreened transfers ring at busy telephones and
wait to be answered.
·If an unscreened transfer call is not answered and
recalls to your telephone,
1. Press flashing line button and lift handset.
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							5.4 Making A Hot Transfer
A hot transfer is a type of screened transfer. To perform a hot
transfer, you voice announce the transfer over the speaker of
the telephone that you want to receive the transfer, and release
the call to that telephone. The system handles the release in a
way that does not require the called party to retrieve the call
(the call does not ring at the station).
This feature is useful for transferring calls to people who need
to work in a handsfree mode. Once you announce the call and
the system completes the transfer, the person receiving the
transfer can simply begin speaking toward his or her
speakerphone to answer the call.
If you make a hot transfer to a monitor telephone, you can
voice announce the call over the telephone’s speaker, but the
person receiving the outside line transfer will need to lift the
handset to answer the call (the telephone will not ring after the
announcement is made).
Please note that you can not make a hot transfer to a telephone
if its user has enabled the Voice Announce Block feature. This
telephone will automatically ring with the transfer requiring
the intercom party to answer it as either a screened or an
unscreened transfer.
·To make a hot transfer to another telephone in the
system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(the call is
automatically placed on hold).
3. Dial extension number of telephone to receive the
transfer or press the DSS button for that extension.
4. Announce call.
5. PressTRANSFER/CONFERENCE.
6. PressSPEAKERto disconnect (if in speakerphone
mode) or hang up. The person receiving the transfer
then has the call.
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							5.5 Transferring Calls Using Quick Transfer
When the quick transfer method has been programmed by the
installer, it allows you to do an automatic screened or
unscreened transfer of an incoming line call without pressing
theTRANSFER/CONFERENCEbutton. The transfer occurs
automatically whenever you answer a call and then dial the
intercom number, or trunk group access or ARS access code
for the transfer location.
·To do a quick screened transfer to intercom or tie line,
1. Answer call.
2. Dial intercom number for transfer location.
3. When party at transfer location answers, announce
call.
4. Hang up or pressSPEAKERbutton.
·To do a quick unscreened transfer to intercom or tie
line,
1. Answer call.
2. Dial intercom number for transfer location.
3. Hang up or pressSPEAKER.
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							Conferencing Calls
6.1 Using Chapter Six
When you join your speakerphone together with one other or
several other telephones, the arrangement is known as
conferencing. Use the information in this chapter to understand
how to make a conference.
6.2 Conferencing Telephones Together
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							6.2 Conferencing Telephones Together
When you join your speakerphone together with several other
telephones on the same call, the result is called conferencing.
When using the DXP system, you can make conference calls
that involve up to five parties, including you as the originating
party, in any combination of outside lines and intercom parties.
For example, you can conference three outside lines and two
intercom parties, or four outside lines and one intercom party,
or five intercom parties—the combinations are up to you.
When using the DXPPlussystem, you can include up to seven
parties (in various combinations) in a conference call.
If you are involved in a conference call with two outside lines,
you can drop out of this established conference call and leave
the outside lines in the conference with each other. This is
known as an unsupervised conference call.
·To set up a conference call that includes any
combination of outside lines and intercom parties,
1. Make first call.
2. PressCONFERENCE(call is placed on hold
automatically).
3. Select next line and make next call.
4. PressCONFERENCEto establish conference.
5. Repeat the last three procedures to add more parties.
·To continue conversation on remaining line after other
outside lines have dropped out of conference,
1. Press the line button of the remaining party.
·To retrieve a line from hold and bring that party back
into the conference,
1. PressCONFERENCE.
2. Press line button.
3. PressCONFERENCE.
NOTE: If all the conference circuits are busy, you will not
be able to add a party to the conference.
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