Comdial Express Instructions Manual

							What the Lights Mean 
The lights on your telephone let you know the status of lines, 
features and the intercom. 
Next to a DSS/BLF button: 
Steady red = station is in use. 
Flashing red = station is receiving a call. 
Fast flashing red = station-to-station messaging has been set. 
Next to a line button: 
Steady green = this is your line, either on-hook or off-hook, 
when the line is active. 
Flashing green = your line is on hold. 
Faster flashing green = your line has been recalled from hold. 
Steady red = another station is using this line. 
Flashing red = a call is coming in on this line. 
Faster flashing red = the call has been placed on hold by another 
station. 
Next to a feature button: 
Steady red = the feature is on. 
Light off = the feature is off. 
Next to an intercom button: 
Steady red with a quick flash = you are using your intercom. 
Fast flashing red = auto redial is in use. 
Steady flashing red = an LCD message is set on your telephone. 
What the Rings Mean 
Two short rings = intercom call, 
Single longer ring = outside call. 
One short tone burst = voice announce and OHVA. 
Three short tone bursts = ring back from a held call, callback from 
a queued call. 
You canvary the ringing tone of your Express telephone, choosing 
from one of four different rings. This way, you can identify your 
ring even though you may not be close to your telephone. 
Additionally, so you won’t be disturbed when you’re busy on a 
call and another call rings at your station, the ring volume is 
subdued automatically. :. 
‘. 
y:. 
7  
						

							Using Your Telephone 
Answering Calls 
Outside Calls 
To answer, 
l Press button of ringing line (flashing red light). 
l Lift handset to talk. 
NOTE: Pressing a button is not necessary q: 
l Your ringing line is your prime line, or 
l Your telephone has ringing line preference. 
Intercom Calls 
To answer a voice call, 
l Speak toward the telephone. 
l Lift handset if privacy is desired. 
NOTE: Voice calls can be blocked. See the discussion titled Voice An- 
nounce Blocking for details. 
To answer a tone call, 
l Lift handset to talk. 
Call Pickup 
To answer a call that is ringing within your group, 
Lift handset. 
Continued on next page 
9  
						

							Call Pickup (continued) 
You can answer a call that is ringing at any telephone if you know 
the extension of the ringing telephone, 
l Lift handset. 
l Press @. 
l Dial a (46;>. 
l Dial extension number of ringing telephone. 
Night Transfer 
After you set up the night transfer feature, an outside call can be 
answered from any station within the system. 
l Press ITcu 
0 when you hear ringing. 
l Dial @@. 
* Answer call. 
Off-Hook Voice Announce 
Your telephone can be set up for either a Secure Off-Hook Voice 
Announce (SOHVA) or an Off-Hook Voice Announce (OHVA). 
This feature allows an intercom caller to break into your outside 
call with an announcement either through your speaker (OHVA) 
or through your handset receiver (SOHVA). 
An OHVA consists of a quick tone burst and an announcement 
from the console speaker. 
To respond: 
* Speak toward the telephone. 
0 If desired, press 
0 MUTE to prevent distant party from hear- 
ing the response. 
Continued on next page . . . 
70  
						

							Off-Hook Voice Announce (continued) 
A SOHVA consists of both several short tone bursts and an 
announcement in the handset receiver. The distant party cannot 
hear the announcement. To respond: 
l Verbally: Press and hold MUTE button down and reply 
by speaking into handset. Distant party cannot hear 
response. 
l Non-verbally: If the announcing station has an LCD 
speakerphone, pressing a preprogrammed message 
response button causes a message to appear in their dis- 
play and disconnects the announcing station. 
Station Monitoring 
If your station is set up for station monitoring, when a BLF light 
flashes (indicating station ringing), you can pick up the call by 
pressing the DSS button. 
However, after you answer the call and either put it on HOLD or 
begin to transfer it, the DSS light will go out. 
Press 
0 TAP if you have to retrieve the call.  
						

							3  
						

							Making Calls 
Outside Calls 
To dial outside calls manually, 
l Press button to select line. 
l Listen for dial tone. 
l Dial number. 
When party answers, 
l Lift handset to talk. 
NOTE: Selecting a line is not necessary if a prime line has been as- 
signed to a telephone, i.e., when you lif your handset a line is 
automatically selected. 
I 
For automatic dialing, just press the programmed but- 
ton and lift handset to talk. 
I 
If your system has line groups, 
l Press rTCM . 0 
l 
Dial line group access code 
9 = line group 1 
uim 
81 = line group 2 
82 = line group 3 
83 = line group 4 
l Listen for dial tone. 
l Dial number. 
Continued on next page . . 
13  
						

							Outside Calls (continued) 
If all the lines in the group are busy, you can place your station in 
a queue to await an idle line. 
l Press 
0. ITCY 
0 Dial the line group access code (9,81,82,83). 
0 Hear busy tone. 
0 
Dial a @ and hang up. When line group is free, 
your telephone ringer will sound five short tone bursts.. 
l Lift handset, hear dial tone, and place call. i 
To cancel queuing, 
- 
l Press w. 
. 
Dial a @ and hang up. 
Intercom Calls 
Intercom calls may be dialed manually or, using a programmed 
button (DSS), automatically. 
To 
voice call manually, 
0 Lift handset. 
* Press ‘TM . 
0 
l Dial extension number. 
0 Talk. 
To 
voice call automatically (DSS), 
e Lift handset. 
o Press DSS button. 
0 Talk. 
Continued on next page . . . 
14  
						

							Intercom Calls (continued) 
To tone call manually, 
l Lift handset. 
l Press lTCM . 
0 
l Dial extension number. 
l Press lTCM 
0 again. Called telephone will ring. 
NOTE: Some systems muy be set up to tone signal as the first option. 
Pressing Ii”CM a second time is not necessary in this case. 
To tone call automatically (DSS), 
l Lift handset. 
l Press DSS button. 
l Press lTCM . 
0 When intercom party answers, two-way 
conversation can take place. 
Off-Hook Voice Announce (OHVA) 
To make a voice announcement to another station that is off-hook 
or busy on a call, 
0‘ Make intercom call. 
l Hear either single tone burst for an OHVA or several quick 
tone bursts for a SOHVA. 
l Make announcement. When you hear a busy tone, this 
means the station is on the speakerphone and you cannot 
make an announcement. The person you are calling will, 
however, hear a ring from his telephone. 
l Wait on line for reply. If announcing from an LCD 
speakerphone, called station may send non-verbal reply 
for display, As response is displayed, the announcing : 
:; 
station is disconnected. 
NOTE: The caller cannot control how the announcement is received. 
This depends upon the equipment used and class of service 
programming. 
15  
						

							Automatic Callback 
If the intercom station you have called is busy, you can queue to 
the busy telephone. 
1. 
2. 
3. Dial 6 @ when you hear a busy signal. 
Hang up. Your telephone will ring with five short tone 
bursts when the one you called becomes idle. 
After you lift the handset, the telephone you called will 
ring. If you don’t lift the handset, the callback is cancelled. 
To cancel automatic callback before it rings: 
1. Press@=@. 
2. Hang up. 
Automatic Dialing 
This is one- or two-button dialing using programmable buttons 
other than keypad buttons. 
To automatically dial numbers, 
0 Press button programmed for desired number. 
If button is programmed on second level (under DSS button), 
e Press 
Q HOLD and then press DSS button. 
Automatic &dialing 
If the last number you have called is busy or is not answering, use 
this feature. Once activated, it automatically redials the number 
once a minute for 10 minutes. 
To activate automatic redial, 
* Press button programmed for that purpose (that you have 
labeled “auto redial”). 
l Number will be dialed once a minute for 10 minutes. 
Continued on next page . . 
16  
						

							Automatic Redialing (continued) 
If called station is busy, 
l Press auto redial button to begin redial cycle immediately. 
(ITCM light flashes.) 
To cancel automatic redial, 
l Press auto redial button or lift and replace handset, or press 
any station button. (ITCM light goes out.) 
NOTE: Using your telephone cancels auto redial. 
Speed Dialing 
Speed dialing is autodialing using the keypad buttons. Station 
numbers are personal numbers, i.e., business associates, travel 
agencies, etc., that are used only by you. System numbers are 
public numbers, i.e., the corporate offrce, the company lawyer, 
etc., that are accessed from every station 
Make sure you have a list of the system speed dial numbers. 
Speed dial station numbers if on-hook, 
0 Dial the keypad number (0 through 9) you have 
. programmed into your telephone. 
If off-hook and on a line: 
l Press HOLD . 
0 
l Press the keypad digit (0 through 9 ). 
To speed dial system numbers if on-hook, 
Press @ . 
Dial the memory location numbers (01 through 99) 
programmed into the system by the attendant. 
ma 
j:. .~. 
:.,:: 
I., 
17