Comdial Executech 2000 Instructions Manual
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Automatic Redialing If the last number you have called is busy or is not answering, use this feature. Once activated, it automatically redials the number once a minute for 10 minutes. To activate automatic redial, l Press button programmed for that purpose (that you have labeled “auto redial”). l Number will be dialed once a minute for 10 minutes. If called station is busy, l Press auto redial button to begin redial cycle immediately. (ITCM light flashes.) To cancel automatic redial, l Press auto redial button orlift and replace handset, or press any station button. (ITCM light goes out.) NOTE: Using your telephone cancels auto redial. Speed Dialing Speed dialing is autodialing using the keypad buttons. Station numbers are personal numbers, i.e., business associates, travel agencies, etc., that are used only by you. System numbers are public numbers, i.e., the corporate office, the company lawyer, etc., that are accessed from every station. Make sure you have a list of the system speed dial numbers. To speed dial station numbers if on-hook, l Dial the keypad number (0 through 9) you have programmed into your telephone. ma If off-hook and on a line: l Press “OLD . 0 l Press the keypad digit (0 through 9 ). Continued on next page : : :-- .::. -: 17
Speed Dialing (continued) To speed dial system numbers if on-hook, l Press * 0 . l Dial the memory location numbers (01 through 99) programmed into the system by the attendant. Em If off-hook and on a line: l Press “OLD . 0 l Dial a plus the memory location digits (01 through 99). Last Number Redialing The last number dialed can be automatically redialed with a one- or two-button action. l Press 0 # . (If on line listening to dial tone, press 0 HOLD , then press # 0 .) e Listen for ringing or busy tone. m Ringing tone: When party answers, pick up hand- set.- - - Busy tone: Press @to disconnect. Saved Number Redialing The first 16 digits of the last manually dialed number can be saved for later redial. To save the number, * Press button preprogrammed for this purpose. To dial a saved number, * Lift handset. i.5, o Press ’ riOLD rk-) , then press preprogrammed button. I.: : AYITE: You can store only one 16-digit number at a time. 18
Holding Calls Manual Hold To place a call on hold, l Press@ To retrieve a held call, l Press line button with flashing light, mu l Press TAP 0 if station does not have line appearance. Exclusive Hold This means that only you can retrieve the held call on your telephone. To place on exclusive hold, l Press 0 “OLD twice. To retrieve exclusive hold, l Press line button with flashing light. l Press 0 TAP if station does not have line appearance. Direct Station Hold (parking a call to a station) To place a call on direct hold, l While on line, press lTCM 0 . This places the outside call on hold. l Dial a @ @ plus the extension number of the station receiving park. Continued on next page... ! AtoZ KELLATRONICS, INC I:,: j.. .: mtDDmxc@,4 [;~t~~t~t~t~t ;~:~~:~:$!:I : ml,-,. ;1 79
Direct Station Hold (continued) To retrieve a direct hold call, * From the hold receivin extension, dial@@ &. To cancel a direct hold call from station that placed call on hold, l Dial a @ plus extension number of the station holding the call. Doing this reconnects you to the outside line. Call Park (parking a call to an orbit) To park a call in one of nine orbits, l While on line, press @a. l Dial a park zone access code (91 through 99). To retrieve a parked call, e From any station, press @a. 0 Dial the park zone access code (91 through 99). Hold Recall Feature After a preprogrammed length of time, a call placed on hold will automatically ring back to the telephone that placed it on hold. If the call is on exclusive hold, it will revert to manual hold after the hold recall time period. The call can then be retrieved by anyone with that line appearance. 20
Transferring Calls When transferring a call you can either identify the caller before you transfer (screened) or you can transfer the call without identifying the caller (unscreened). Screened Transfer To screen and transfer a call to another station in the system, l Answer call. l Press CONS . e!i3 Call is placed on hold automatically. l Dial extension number of party to be transferred to. Press DSS button for one-button intercom calling. I * When intercom party answers, announce call. l Hang up handset. If the called party is busy or does not answer, Unscreened Transfer To transfer an unscreened call to another station in the system, l Answer call. l Press COW . ci!3 Call is placed on hold automatically. l Dial extension number of party to be transferred to. ma Press DSS button for one-button intercom calling. I I:-.. :,.::. . . ;: : i . . : -. Continued on next page . . . 21
Unscreened Transfer (continued) l Hang up handset. NOTE: If the station to which unscreened tran$ers are made is busy, the transferred calls will camp-on at the station. Each call will automntically ring the station when it becomes idle. l If a transferred call is not answered after a preprogrammed time, it will ring back to your station. l Answer by pressing flashing line key. i. .., 22
Making Conference Calls Multiline Conference (2 outside lines, I inside station) To set this up: l Make first outside call. l Press CONF e3 . Outside call is placed on hold automatically. l Make second outside call. l Press CONF . e? Conference is established. To remain in conference with one conferee, l Press the line button of the remaining party. To drop out of established conference, 0 Dial a and hang up. Add-On Conference Calls (1 outside line, 2 inside stations) To set this up: l Establish outside call. l . Press e CONF . Outside call is placed on hold automat- ically. l Dial extension number of intercom party. l Wait for answer, then announce your conference inten- tion. (Ask called party to lift handset.) l Press c-9 CONF . A three-way connection is established. NOTE: Conference volume levels are dependent upon the quality of the external lines. 23
Three Inside Stations To set up a three-party internal conference: l Make first internal call. l Press 02.4~ . e3 Internal call placed on hold automatically. !.... :-:, l Establish second internal call. (Ask called party to lift handset. To drop one conferee and remain in conference with other con- 0 Press @ . Conference is established. feree: l Stay on line when one party hangs up. !. i I’ . . i 24
Messaging Message Waiting Light If your station has been designated as a central message desk, you can turn on the message waiting light (above HOLD) of any telephone from your station to let the user know that a message awaits pickup. To receive a message at an alerted station, l Observe flashing light. l Lift handset. l Press @@. l Connection to station that left message is automatic. To turn on the message waiting light, l Press@=@. l Dial extension number of station to be alerted. The mes- sage waiting light of called station will flash. To turn off the message waiting light, l Press @a@ . l Dial extension number of station that was alerted. The . message waiting light of called station wilI turn off. To turn off the message waiting light during message-delivering conversation. l Press rrCM . 0 25
LCD Messaging System-supplied messages can be set at a station to be received or displayed by a calling LCD speakerphone. These messages give information on the status of the telephone user. In the back of this guide there is a list entitled “LCD Messages.” i .: I. Fill it in after the attendant gives you the list of messages. j:. ; ; :’ To turn on message, l Dial the desired code number from your message list. The default messages of “Back At” and “Call” may be used: For default message 1, which is “Back At,” dial time in twelve-hour format using the # as a colon. For default message 2 which is “Call,” dial telephone number of where you will be. l Press @ or @. Intercom light flashes steadily. To turn off message and your intercom light, Response Messaging When you receive a secure off-hook voice announce, an off-hook voice announce or a tone-signalled intercom call, this preprogrammed feature lets you send a message back to the LCD of the calling station. The response messages are preprogrammed by the attendant and stored in the system. ,You may send them by pressing a program- mable button designated for sending messages NOTE: When you send a response message, the calling party will be dis- connected. 26