Comdial Executech 2000 Instructions Manual
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What the Lights Mean The lights on your telephone let you know the status of lines, features and the intercom. Next to a DSS/BLF button: Steady red = station is in use. Flashing red = station is receiving a call. Fast flashing red = station-to-station messaging has been set. Next to a line button: Steady red = another station is using this line. Flashing red = a call is coming in on this line. Faster flashing red = the call has been placed on hold by another station. Next to a feature button: Steady red = the feature is on. Light off = the feature is off. Next to an intercom button: Steady red with a quick flash = you are using your intercom. Fast flashing red = auto redial is in use. Fast flashing red with repeated off periods = night mode is on. Steady flashing red = an LCD message is set on your telephone. What the Rings Mean Two short rings = intercom call. Single longer ring = outside call. One short tone burst = voice announce and OHVA. Three short tone bursts = ring back from a held call, callback from a queued call. You can vary the ringing tone of your ExecuTech telephone, choosing from one of four different rings. This way, you can identify your ring even though you may not be close to your telephone. Additionally, so you won’t be disturbed when you’re busy on a call and another call rings at your station, the ring volume is subdued automatically. 7
Using Your Telephone Answering Calls 0 u tside Calls To answer, l Press button of ringing line (flashing red light). l Lift handset to talk. NOTE: Pressing a button is not necessary q: l Your ringing line is your prime line, or l Your telephone has ringing line preference. Intercom Calls To answer a voice call, l Speak toward the telephone. l Lift handset if privacy is desired. NOT.!?: Voice calls can be blocked, See the discussion titled Voice An- rwunce Blocking for details. To answer a tone call, l Lift handset to talk. Call Pickup To answer a call that is ringing within your group, Lift handset. Press ITCM . 0 Dial a@. Talk. Continued on next page . 9
Call Pickup (continued) You can answer a call that is r@ging at any telephone if you know the extension of the ringing telephone, Lift handset. Press 1~0.4 . 0 Dial @ @. Dial extension number of ringing telephone. Night Transfer After the attendant sets the night transfer feature, an outside call can be answered from any station within the system. l Press rTCM 0 when you hear ringing. l Did@@. l Answer call. Off-Hook Voice Announce Your telephone may be set up for either an Off-Hook Voice Announce (OHVA) or a Secure Off-Hook Voice Announce.* This feature allows an intercom caller to break into your outside call with an announcement either through your speaker (OHVA) or through your handset receiver (SOHVA). An OHVA consists of a quick tone burst and an announcement from the speaker of an adjunct feature module. * SOHVA is available on the following ExecuTech telephones: 6714X-xx All Revs. 6614T-xx Rev. C and later 66OOE-xx Rev. B and later 6620E-xx Rev. D and later 6614E-xx Rev. D and later 662OT-xx Rev. I and later Continued on next page 10
Off-Hook Voice Announce (continued) To respond: l Speak toward the telephone. l If desired, press 0 MUTE to prevent distant party from hear- ing the response. A SOHVA consists of both several short tone bursts and an announcement in the handset receiver. The distant party cannot hear the announcement. To respond: l Verbally: Press and hold MUTE button down and reply by speaking into handset. Distant party cannot hear response. l Non-verbally: If the announcing station has an LCD speakerphone, pressing a preprogrammed message response button causes a message to appear in their dis- play and disconnects the announcing station. Station Monitoring If your station is set up for station monitoring, when a BLF light flashes (indicating station ringing), you can pick up the call by pressing the DSS button. However, after you answer the call and either put it on HOLD or begin to transfer it, the DSS light will go out. Press TAP if you have to retrieve the call.
Making Calls Outside Calls To dial outside calls manually, l Press button to select line. l Listen for dial tone. l Dial number. When party answers, l Lift handset to talk. NOTE: Selecting a line is not necessary if a prim line has been as- signed to your telephone. I For automatic dialing, just press the programmed but- ton and lift handset to talk. I If your system has line groups, l Press lTCM . 0 l Dial line group access code 9 = line group 1 uim 81= line group 2 82 = line group 3 83 = line group 4 l Listen for dial tone. l Dial number. If all the lines in the group are busy, you can place your station in a queue to await an idle group. l Press ITCM . 0 l Dial the line group access code (9,81,82,83). l Hear busy tone Continued on next page . 13
Outside Calls (continued) * Dial @ @ and hang up. When line group is free, your telephone ringer will sound five short tone bursts.. l Lift handset, hear dial tone, and place call. To cancel queuing, l Press lTCM . 0 . Diala (8;;;, and hang up. When you share a line with another station and the line is busy, you can place your station in a queue to await an idle line. Whiie on hook, l Press “OLD . 0 * Press line button. l When the line is free, your telephone will sound five short tone bursts telling you that you can use your line. Intercom Calls Intercom calls may be dialed manually or, using a programmed button (DSS), automatically. To voice call manually, e Lift handset. l Press rrCM . 0 0 Dial extension number. l Talk. To voice call automatically (DSS), 0 Lift handset. l Press DSS button. * Talk. Continued on next page 14
Intercom Calls (continued) To tone call manually, l Lift handset. l Press rTCM . 0 l Dial extension number. l Press 0 rTCM again. Called telephone will ring. NOTE: Some systems may be set up to tone signal as the first option. Pressing ITCM a second time is not necessary in this case. To tone call automatically (DSS), l Lift handset. l Press DSS button. l Press rTCM . 0 When intercom party answers, two-way conversation can take place. Off-Hook Voice Announce (OHVA) To make a voice announcement to another station that is off-hook or busy on a call, l Make intercom call. . . Hear either single tone burst for an OHVA or several quick tone bursts for a SOHVA.* l Make announcement. When you hear a busy tone, this means the station is on the speakerphone and you cannot make an announcement. The person you are calling will, however, hear a ring from his telephone. * SOHVA is available on the following ExecuTech telephones: 6714X-xx All revs. 6614T-xx Rev. C and later 66OOE-xx Rev. B and later 6620E-xx Rev. D and later 6614E-xx Rev. D and later 662OT-xx Rev. I and later Continued on next page 15
Off-Hook Voice Announce (continued) l Wait on line for reply. If announcing from an LCD speakerphone, called station may send non-verbal reply for display. As response is displayed, the announcing station is disconnected. NOTE: The caller cannot control how the announcement is received. This depends upon the equipment used and class of service programming. Automatic Callback If the intercom station you have called is busy, you can queue to the busy telephone. 1. Dial a @ when you hear a busy signal. 2. Hang up. Your telephone will ring with five short tone bursts when the one you called becomes idle. 3. After you lift the handset, the telephone you called will ring. If you don’t lift the handset, the callback is cancelled. To cancel automatic callback before it rings: 1. Pressm( . .2. Hang up. Automatic Dialing This is one- or two-button dialing using programmable buttons other than keypad buttons. To automatically dial numbers, * Press button programmed for desired number. If button is programmed on second level (under DSS button), o Press 0 “OLD and then press DSS button. 16