Comdial Eloquence VE Voice Mail For Executech Instructions Manual

Eloquence VE System Programming 3.2 
Enter Password Eloquence is entered for programming by dialing to one of the extensions that Elo- 
quence is connected to. If not yet programmed, Eloquence will answer with “Enter 
Extension” or “Enter”. If programmed, it will answer with the main announcement. 
Enter the programming password, **789#, Eloquence will respond with “Enter Func- 
tion”. 
INPUT Eloquence RESPONDS ACTION 
*789# “789, Enter Function” 
Enter any three digit function 
From this point all of...

Eloquence VE System Programming 3.3 
Function 203 Input 1 for Auto Attendant only, 2 for Voice Mail only, or 3 for both. If Auto Attendant 
Operating Mode only is selected, then the Voice Mail section (functions starting with 400) need not be 
programmed. Conversely, if Voice Mail only is used, then the 300 series functions 
Default = 2 need not be programmed. Example: to set the system for both Auto Attendant and 
Voice Mail: 
,’ INPUT Eloauence RESPONDS ACTION 
203 # “203, 2, Confirm” 
* to back up, #...

Eloquence VE System Programming 3.4 
Function 216 The date (required only if voice mail or auto attendant functions with calendars are 
Set Date used) is set by inputting the Month and Day and then the Year as numeric values (Jul 
15, 1993 = 0715 1993). Example: to set the date for Jan 9, 1992: 
INPUT Eloquence RESPONDS ACTION 
216# “216, Day 0000, Confirm” Input the day and month as 4 
digits including leading zeros 
0109 # “0109, 0000, Confirm” * to back up, # to confirm or in- 
put different year...

Eloquence VE Auto Attendant Programming 4.1 
Auto Attendant Auto Attendant functions need not be programmed if Voice Mail only is to be used. 
Programming Advanced features such as call rerouting, outdial capability, and alternate announce- 
ment programming are programmed in Section 6 if necessary., 
Auto Attendant Along with recording of branch announcements and directory names, are 5 Auto At- 
Recordings tendant announcements that are played at various points in the call routing. Practice 
the...

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Eloquence VE 
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Branch ‘tx 
Definitions Auto Attendant Programming 4.2 
Setting up call routing follows a branch concept whereby the caller is routed along a 
path from branch to branch to the extension he wishes to reach. Study the example 
on page 1.2 to become familiar with the routing concept. If your application re- 
quires an alphabetic directory (type 2) or department directory (type 3) see Advanced 
Features Functions 344, 362, 364. The different basic branch types are: 
l=Menu Branch...

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Eloquence VE 
Auto Attendant Programming 4.3 
Function 342 The call routing template can be modified by adding additional branches, changing 
Add/Change/Delete the type of existing branches, or deleting branches. A branch is added, changed, or 
Branch deleted by inputting its ID and then inputting the appropriate branch type code: k 
Menu. 4 = Dial. 5 = Jump. A Branch is deleted by inputting 00 as the type code. 
Example: to change Branch ID 12 from a Jump Branch to a Dial Branch and delete 
Branch ID...

Eloquence VE Auto Attendant Programming 4.4 
Function 344 Dial Branch- the Dial branch is used to actually dial the particular extension or exten- 
Continued sions as a result of a caller’s menu choice. If more than one extension is listed and in 
supervised transfer mode, the system will attempt to call the first listed extension. If 
busy or no answer, it will call the second extension listed, etc. Up to 10 extensions 
can be listed in each Dial branch. To change an extension once entered, advance...

Eloquence VE Auto Attendant Programming 4.5 
Before Proceeding Exit programming mode (Function 111) and place a few CO calls and at the main 
greeting, dial either an extension or a choice offered from the greeting and verify each 
of the following: 
A. inside party is connected to outside caller, 
6. If inside party doesn’t answer, the call reroutes to the operator, 
C. If inside party is busy, the call reroutes to the operator, 
D. The proper voice prompts are being played. 
Note: If not rerouting to...

Eloquence VE Voice Mail Programming 5.1 
Voice Mail System 
There are 5 Voice Mail announcements that are played at various points in the Voice 
Announcements Mail portion. Practice the announcement by recording and re-recording -starting and 
stopping with the 1 key. The time used will be played at the end of each recording to 
help in planning for total recording time used. Note: Functions that include a re- 
cording can be accessed only if the other port is idle. 
Function 404 The Voice Mail main...

Eloquence VE Voice Mail Programming 5.2 
Function 420 
Voice Mail Full 
Announcement 
Function 424 
Create/Delete 
User Mailbox Plays to the caller if no recording time is left in the system and, as a reminder to users 
to delete unneeded messages, plays to the mailbox user when picking up messages. 
Example: “Voice mail is full.” This message will rarely if ever be played if the purge 
message (Advanced Function 456) is properly set. This announcement is recorded in 
the same manner as the previous...