Comdial Eloquence VE Voice Mail For Executech Instructions Manual

Eloquence VE Troubleshooting 9.1 1 
Troubleshooting The following test procedures are designed to isolate a failed component of the total 
installation. This might include the Executech port, the wiring, or the Eloquence. Elo- 
quence was thoroughly tested before leaving our factory. Double check all wiring 
continuity before proceeding. 
Before performing any of the following checks, be sure that the system is properly 
grounded and that a clean power source is being used. 
Power/ Battery LED does not...

Eloquence VE Troubleshooting 9.2 
Eloquence does not answer CO calls- 
General: 
1. Eloquences ports must be programmed as OPX for DXP and Executech XE, 
Single Line for Executech II, and Execumail for Executech 2000. 
2. Eloquence’s ports must have Direct/Delayed ringing assigned in the KSU. 
3. Eloquence’s ports must have ringing line preference assigned in the KSU. 
Procedure: 
1. Unplug both of Eloquence’s ports and connect a multiline telephone where 
Eloquence’s first port was connected to the KSU....

EbquenCe V!! 
Voice Mail For Executech 
Administrator 
Manual  

1 
Eloquence VE Admin 
General Description 
Auto Attendant General Description 1 .l Eloquence is designed to operate as a stand alone auto attandant, a stand alone 
voice mail system, or a combination of both. 
The system is housed in a metal case that can be .located on a desk top or wall- 
mounted in the telephone equipment room. The system is powered by an external 
wall-mount transformer while an internal battery provides for several days of memory 
protection. Three LEDs indicate system condition...

Eloquence VE Admin General Description 1.2 
Voice Mail 
tern except where specifically allowed. 
Eloquence is able to operate as a voice mail only, or combined voice mail and 
auto 
attendant. 
If voice mail only is used, callers manually routed to voice mail will hear a system 
greeting such as “You’ve reached ABC Company’s voice mail system, please input 
the mailbox number now”. Voice mail in conjunction with auto attendant can have 
designated busy and/or no answer stations rerouted to their...

Eloquence VE Admin General Description I .a 
Administrator The system’s administrator’s duties are: 
Responsibilities l To oversee Eloquence day-to-day operations 
l Add/change employee names to extensions 
l Delete/add employee extensions/ mailboxes 
l Maintain employee directory (if used) 
l Assign individual mailboxes (if different from extension numbers) 
l Assign group mailboxes 
l Assign multiple user mailboxes 
Hold a Meeting- explain how the system works, what to expect as a user, and how 
to...

Eloquence VE 
System 
Programming 
Administrator Guide 2.1 
Once entered for programming, Eloquence prompts and confirms each action with 
voice commands. 
Both data and recordings are entered in the same manner, using 
a series of keystrokes. To program Eloquence, dial the extension that Eloquence is 
connected to and enter the programming mode by dialing in the appropriate pass- 
word. Each function is programmed by entering it’s specific function number and 
then following the voice prompts. 
Before...

Eloquence VE Administrator Guide 2.2 
Enter Password Eloquence is entered for programming by dialing one of the extensions that it is con- 
nected to. As soon as Eloquence begins to answer with its greeting, enter the appro- 
priate password, +*- _ -#, and Eloquence will respond with “Enter Function”. 
INPUT Eloquence RESPONDS ACTION 
l * # ‘I_ _ _, Enter Function” Enter any three digit function 
--- 
From this point all changes are performed by entering a particular function and follow- 
ing the manual...

Eloquence VE Administrator Guide 2.3 
Function 362 If an alphabetic directory is not used, skip this function. Otherwise make photocopies 
Enter Directory Names of the blank name recording worksheet for preparing directories and making future 
changes. As names change, the administrator can enter this function and change 
any field via the administrator password. 
In the example above, the installer filled in a blank worksheet with possible extension 
numbers, then wrote in the names, name key, and, if...

t 
Eloquence VE 
Administrator Guide 2.4 
Function 268 his function can be used to check how much recording time is left in memory. It will 
Record Time Remaining play in order: the % of memory used, the remaining time in seconds that are availa- 
ble for recording in low quality, available for recording in high quality, and followed by 
the number of names that can still be recorded. 
INPUT Eloquence RESPONDS ACTION 
266 # “268, 14, Time 374, Time1 30, 
18, Enter Function” Go to next function 
Function...