Comdial Eloquence VE Voice Mail For Executech Instructions Manual

!&pence V!! 
Voice Mail For Executech 
Installation 
Manual  

Table of Contents 
Section 
1 General Descriotion 
2 Hardware Installation 
3 Svstem Proaramminq 
3.1 
200 Initialize System 3.2 
201 
Telephone Type 3.2 
203 
Operating Mode 3.3 
204 
Extension Length 3.3 
205 
Station Ringback 3.3 
206 
Transfer Mode 3.3 
214 Set Time 3.3 
216 
Set Date 3.4 
320 
Administrator Password 3.4 
322 
Programmer Password 3.4 
268 
Record Time Remaining 3.4 
226 
Record Quality 3.4 
600 
Printed Reports 3.4 
4 Auto Attendant Proaramminq 
328 
Busy Recording 
330 No Answer...

Table Of Contents 2 
6 Advanced Auto Attendant Proaramminq 
342 
344 
358 
360 
362 
364 
347 
348 
350 
351 
352 
353 
354 
370 
371 
372 
375 
377 
379 
382 
384 
386 
Add/Change/Delete Branch 
Branch Recording and Programming 
Name Key Length 
Name Recording Time 
Record Directory Names 
Playback of Names 
Outdial Branch 
Reroute Busy 
Reroute No Answer 
Operator Translation 
Reroute Operator 
Reroute No Response 
Alternate Extensions 
Extension Privacy 
Blind Transfer Extensions 
Announce Extension...

Eloquence VE General Description I .I 
General Description 
Eloquence is able to operate as a stand alone auto attendant, a stand alone voice 
mail system, or a combination of both. This manual is designed for all combinations, 
simply skip any section that pertains to features not used. 
The system is housed in a metal case that can be located on a desk top or wall- 
mounted in the telephone equipment room. The system is powered by an external 
power transformer while an internal battery provides for...

Eloquence VE 
Directory Example General Description 1.2 The system’s call routing follows a branch concept whereby the caller is routed 
through a series of branches to the extension he wishes to reach. He moves from 
branch to branch by selecting a number or name presented in an announcement. 
7hankyou for cattmg ABC, you may dialan saiension if 
known at any time, to reach Sales press 1, Service press 2, 
Accounting 3, Engineering 4, for an employee dimtoy pros.5 
5. N calling from a rota&‘phone,...

Eloquence VE General Description 1.3 
If the caller selects sales by pressing 1, he will reach another menu branch to guide 
him to the appropriate sales department (as well as given a chance to return to the 
main menu). The two dial branches could be programmed to either: always send the 
first call to the top of the list and, if busy, down the line until answered; or rotate calls 
evenly among the extensions listed. 
The jump branches have been used to redirect the caller to another section of the...

3 
Eloquence VE General Description 1.4 
The Administrator Manual provides details of all functions that are programmable by 
the administrator. 
All announcements can be recorded by the installer during the initial set-up and then, 
when satisfied that the system is programmed according to the customer’s needs, the 
announcements and names can be re-recorded in the customer’s voice. 
Advanced Features Most applications can be programmed using the standard features sections: Sections 
3, 4, and 5....

Eloquence VE Hardware Installation 2.1 
Hardware Eloquence is designed as a stackable desktop unit or is wall-mountable by use of the 
Installation two mounting holes located on the bottom of the unit (requires two #IO screws mount- 
ed vertically, 8” apart). 
Connect a 14 or heavier gauge ground wire to the screw connecting the case halves 
at the right rear side of the system to a good earth ground such as a cold water pipe 
or ground rod. 
LED Indicators 
@@@ 
Power/ Port Port 
Battery One Two 
The...

Eloquence VE Hardware Installation 2.2 
Before proceeding, connect a multiline telephone to the ports and verify that 
they are functioning. A multiline set can make and take calls even though the 
port is programmed as OPX, Single Line, or Execumail (the lamps, however, will 
not work). 
Place an intercom call to Eloquence, 
Eloquence will answer with “Enter” or “Enter Function”, 
Begin programming. 
Before Cutting Over Flexible ringing programmed as direct or delayed at Eloquence’s ports, 
Ringing line...

, 
Eloquence VE 
System Programming 3.1 
Eloquence 
Programming To program Eloquence, dial the extension that Eloquence is connected to and enter 
the programming mode by dialing in the appropriate password. Once entered for pro- 
gramming, Eloquence prompts and confirms each action with voice commands. 
Both data and recordings are entered in the same manner, using a series of key- 
strokes. Each function is programmed by entering it’s specific function number and 
then following the voice prompts....