Comdial Eloquence VE Voice Mail For Executech Instructions Manual

							Eloquence VE System Programming 3.2 
Enter Password Eloquence is entered for programming by dialing to one of the extensions that Elo- 
quence is connected to. If not yet programmed, Eloquence will answer with “Enter 
Extension” or “Enter”. If programmed, it will answer with the main announcement. 
Enter the programming password, **789#, Eloquence will respond with “Enter Func- 
tion”. 
INPUT Eloquence RESPONDS ACTION 
*789# “789, Enter Function” 
Enter any three digit function 
From this point all of the system’s programming is performed by entering a particular 
function and following the manual and the voice prompts from Eloquence. All func- 
tions are programmable from the programmer’s password (only those functions listed 
in the Administrator’s Guide are programmable from the administrator password). 
Function 200 IMPORTANT: Before programming, initialize the system. This function will reset 
initialize System all components and software to their initial state. All data and programming will be 
erased. The function number must be entered twice as confirmation that initialization 
is to be done. When initialization is completed the system will go on-hook and will 
need to be re-entered with the password, above. To initialize: 
INPUT Eloquence RESPONDS ACTION 
200 # “200, Enter’ 
To initialize, enter 200 again. 
200 # “200, Confirm” 
*to abort or #to confirm 
# Eloquence hangs up. 
Function 201 Indicate the particular Executech phone system that Eloquence is being connected to. 
Executech Type XE 308 = 1,616 = 2,820 = 3,1024 = 4; Executech 2000 E34PT = 5, EGOPT = 6, 
E80PT = 7; Executech II! InnTouch 1432 = 8,2232 = 9,2264 = 10, 2296 = 11, 
Default =l KH128 ~12, DXP = 13. Example: to set Eloquence for an Executech 2000, 1632: 
INPUT Eloquence RESPONDS ACTION 
201# “201, 1, Confirm” *to back up, # to confirm or in- 
put different setting 
7# “7, Confirm” 
l to back up, # to confirm 
# “Enter Function” Go to next function  
						

							Eloquence VE System Programming 3.3 
Function 203 Input 1 for Auto Attendant only, 2 for Voice Mail only, or 3 for both. If Auto Attendant 
Operating Mode only is selected, then the Voice Mail section (functions starting with 400) need not be 
programmed. Conversely, if Voice Mail only is used, then the 300 series functions 
Default = 2 need not be programmed. Example: to set the system for both Auto Attendant and 
Voice Mail: 
,’ INPUT Eloauence RESPONDS ACTION 
203 # “203, 2, Confirm” 
* to back up, # to confirm or in- 
put different setting 
3# “3, Confirm” 
*to back up, #to confirm 
# “Enter Function” Go to next function 
Function 204 Indicates the number of digits in an extension number. Extension length can be from 
Extension Length 2 to 4 digits. Example: to set the extension length to 2 digits: 
Default = 3 INPUT Eloauence RESPONDS ACTION 
204 # “204, 3, Confirm” 
*to back up, #to confirm or in- 
/” 2# put different ext length 
“2, Confirm” * to back up, #to confirm 
“Enter Function” 
Go to next function 
Function 205 This function will set the approximate number of rings at a station before Eloquence 
Station Ringback determines a no answer and retrieves the call. Example: to set the station rings to 
4: 
Default = 3 rings 
INPUT Eloauence RESPONDS ACTION 
, 205 # “205, 3, Confirm” *to back up, #to confirm or in- 
i put number of rings 
4# “4, Confirm” 
l to back up, #to confirm 
# “Enter Function” Go to next function 
Function 206 This function will set the system to use: blind transfer (1) supervised transfer (2) or 
Transfer Mode Bulletin Board, allow for transfer from a dial branch only (0). See Section 1 .l Gener- 
al Description for explanation. Example: to set to Blind transfer: 
Default = 2 
INPUT Eloquence RESPONDS ACTION 
206 # “206, 2, Confirm” *to back up, # to confirm or in- 
put 1 to enable blind transfer 
l# “1, Confirm” *to back up, #to confirm 
# “Enter Function” Go to next function 
Function 214 The time is set with hours and minutes in military (24 hr) time (required only if Voice 
Set Time Mail or auto attendant functions with calendars are used). The current time is played 
and can then be changed or accepted as is. Example: to set the time for 3:05 PM: 
INPUT Eloquence RESPONDS ACTION 
214# “214, Time 0002, Confirm” Input the time as 4 digits includ- 
ing leading zero 
1505 # “1505, Confirm” 
* to back up, #to confirm or in- 
put different time 
# 
“Enter Function” Go to next function  
						

							Eloquence VE System Programming 3.4 
Function 216 The date (required only if voice mail or auto attendant functions with calendars are 
Set Date used) is set by inputting the Month and Day and then the Year as numeric values (Jul 
15, 1993 = 0715 1993). Example: to set the date for Jan 9, 1992: 
INPUT Eloquence RESPONDS ACTION 
216# “216, Day 0000, Confirm” Input the day and month as 4 
digits including leading zeros 
0109 # “0109, 0000, Confirm” * to back up, # to confirm or in- 
put different year 
1992 # “1992, Confirm” * to back up, # to confirm or in- 
put different year 
# Enter Function” Go to next function 
Function 220 Both functions operate the same. The function will play back the existing password. 
Adminstrator Password Simply input the new password or press #to accept the existing password. The pass- 
words can be one to four digits. Example: to set the Administrator password to 55: 
Default = 456 
INPUT Eloquence RESPONDS ACTION 
Function 222 
220 # “220, Key 456, Confirm” l to back up, # to confirm or in- 
Programmer Password put different password 
Default = 789 55 # “55, Confirm” * to back up, # to confirm or in- 
put different password 
# “Enter Function” Go to next function 
Function 268 This function can be used to check how much recording time is left in memory. It will 
Recording Time play in order: the % of memory used, the remaining time in seconds that are availa- 
ble for recording in low quality, available for recording in high quality, and followed by 
Remaining the number of names that can still be recorded. 
INPUT Eloauence RESPONDS ACTION 
268 # “268, 14, Time 374, Time1 30, 
18, Enter Function” Go to next function 
Function 226 The record quality for announcements, names, and messages (if Voice Mail is used) 
Record Quality is set by inputting 1 for high quality or 2 for low quality. The three values are for 
messages, announcement&and directory names, respectively. The default setting is 
Default = 2,l ,l 211 (low messages, high announcements, high names). Example: To set the voice 
quality for messages, high; names, high; and announcements, high: 
L- 
INPUT Eloauence RESPONDS ACTION 
226 # “226, 211 Confirm” * to back up, input different val- 
ue, or # to confirm 
111# “1 11, Confirm” * to back up, or # to confirm 
# “Enter Function” Go to next function 
Function 600 to 606 With an optional printer connected to the serial port, four reports can be printed by in- 
Printed Reports putting the appropriate function number shown (statistics totals are reset to zero when 
printed): 
600 # Prints system usage including branch and station activity. 
602 # Prints Ram memory usage. 
604 # Prints system program detail. 
606 # Prints Alphabetic Directory with space for names to be inserted. 
Before Proceeding 1. Exit programming mode (Function 111) and place a CO call and verify that Elo- 
quence answers. 
2. At the “Enter” or “Enter Extension” voice prompt, dial a valid working extension 
number and verify that Eloquence is properly transferring calls. If not, see Trouble- 
shooting, Section 9.  
						

							Eloquence VE Auto Attendant Programming 4.1 
Auto Attendant Auto Attendant functions need not be programmed if Voice Mail only is to be used. 
Programming Advanced features such as call rerouting, outdial capability, and alternate announce- 
ment programming are programmed in Section 6 if necessary., 
Auto Attendant Along with recording of branch announcements and directory names, are 5 Auto At- 
Recordings tendant announcements that are played at various points in the call routing. Practice 
the announcement by recording and re-recording - starting and stopping with the I 
key. The time used will be played at the end of each recording to help in planning for 
total recording time used. The system is available in several memory sizes and also 
has the ability to specify voice quality settings to maximize memory usage. Default is 
all external announcements and names in high quality and messages in low quality. 
The voice quality defaults can be changed in System Programming, Section 3, Func- 
tion 226. Note: Functions that require a recording can be accessed only if the 
other port is idle. 
The Busy announcement is played to the caller if the station called is busy. After the 
Function 328 Busy announcement is played, the system will route the call to the operator or other 
Busy Recording destination, if so programmed. A typical announcement might be: “That extension is 
busy, one moment please”. 
INPUT Eloquence RESPONDS ACTION 
328 # “328, Record” Start & Stop recording with 1 
1 
----I u ,Time 3, Confirm” *to back up, 1 1 to rere- 
cord, # confirms recording 
j’ # “Enter Function” Go to next function 
Function 330 The No Answer announcement is played to the caller if the station called does not an- 
,j No Answer Recording swer (not required if blind transfer mode is used). After this announcement is played, 
the system will route the call to the operator or other destination, if so programmed. A 
‘ 
 
 typical announcement might be: “That extension does not answer, one moment 
please” Program in the same way as the previous Function. 
Function 332 The Hold announcement is played to the caller just before a transfer. A typical an- 
Hold Recording nouncement might be: “Thank you, please hold ” or “Thank you, one moment please”. 
Program in the same way as the previous Function. 
Function 334 The Receiving Call announcement is played to the called party when he answers his 
Receiving Recording phone and is then connected to the caller (not required if blind transfer mode is used). 
j A typical announcement might be: “You are receiving an incoming call now”. Pro- 
‘, 
gram in the same way as the previous Function. 
Function 336 * The Q/Z announcement may be played to the caller when he has selected an Alpha- 
Q/Z Recording betic Directory. The caller is instructed to use the number 1 key for the letters Q or Z 
since these two letters do not appear on the phone keypad. This announcement is 
played at the end of the first directory announcement and is played only if there actu- 
ally exists a name in the directory that starts with Q or Z. A typical announcement 
might be: “For the letters Q or 
Z use the key nurnber 1”. Program in the same way as 
the previous Function. 
Function 338* The No Names Matched announcement is played to the caller if, in a directory 
No Names Match Record- branch, the first letter(s) he selected does not have any names associated with it; or 
ing he has listened to all of the names played and has not made a selection. After this 
announcement is played, the system will route the call to the previous branch. Atypi- 
cal announcement might be: “No names matched, you are being returned to the main 
* Required only if Alphabetic greeting”. Program in the same way as the previous Function. 
Directory is used.  
						

							n 
Eloquence VE 
c- 
 
Branch ‘tx 
Definitions Auto Attendant Programming 4.2 
Setting up call routing follows a branch concept whereby the caller is routed along a 
path from branch to branch to the extension he wishes to reach. Study the example 
on page 1.2 to become familiar with the routing concept. If your application re- 
quires an alphabetic directory (type 2) or department directory (type 3) see Advanced 
Features Functions 344, 362, 364. The different basic branch types are: 
l=Menu Branch (Function 342,344)- is the most fundamental branch. It includes 
an announcement that gives the caller choices to select and then advances the caller 
>o-asub-branch. ..-...., 
 
,.,number listed and, if bu 
Gons. 
5=Jump Branch (Function 342,344)- is used to jump to another branch. No an- 
nouncement is necessary but can be recorded. This branch is used to provide the 
caller with alternate options. 
lol 1 lol 2 Inl 3 
11 12 13 14 15 16 
Dial Dial Dial 
Dial 
Dial Jump 
Ext: Ext: 
LEGEND 
Menu Choice- 
q /Name Ext: 
Ext: Ext: ID: 
Branch Programming Function 342 is used to modify the template or to create a custom template 
from scratch. Function 344 is then used to program each branch by entering 
the appropriate values or recordings.  
						

							. 
Eloquence VE 
Auto Attendant Programming 4.3 
Function 342 The call routing template can be modified by adding additional branches, changing 
Add/Change/Delete the type of existing branches, or deleting branches. A branch is added, changed, or 
Branch deleted by inputting its ID and then inputting the appropriate branch type code: k 
Menu. 4 = Dial. 5 = Jump. A Branch is deleted by inputting 00 as the type code. 
Example: to change Branch ID 12 from a Jump Branch to a Dial Branch and delete 
Branch ID 16: 
INPUT Eloquence RESPONDS ACTION 
342 # “342, Enter Branch ID” 
I Input Branch ID 
f.& 12# 12, Jump Branch, Confirm” * to back up, # to confirm or in- 
put new branch code 
~~$. :6”#) “4, Dial Branch, Enter Branch ID” Input next Branch ID or # to Exit 
“16, Dial Branch , Confirm” 
Input 00 to delete 
00 # “00, Confirm Delete” #to confirm 
# Enter Branch ID” Input next Branch ID or # to Exit 
Function 344 This function programs each branch by recording announcements and entering the 
appropriate data for each type branch. All branch types are capable of having a re- 
cording but most likely the Dial and Jump branches will not require announcements. 
The branch ID is entered, the announcement is recorded, and the data required for 
the branch is entered. Refer to the call routing template for the branch IDS and 
planned announcements. 
The main menu branch (IDl) can have two announcements. After the first announce- 
ment (day mode) has been recorded and confirmed, the second announcement (night 
mode) is recorded in the same manner. To re-record the second announcement, in- 
put #to accept the first announcement as played and record the second announce- 
ment. Eloquence will play “Primary Record” and “Alternate Record” to distinguish 
the two announcements. If an alternate announcement is used, see Functions 
382,384, and 386 in the Advanced Features Section before continuing. 
Practice the announcement by recording and re-recording -starting and stopping 
with the 1 key. The time used will be played at the end of each recording to help in 
planning for total recording time used. Example: 
INPUT Eloquence RESPONDS ACTION 
344 # 
{/?I “344, Enter Branch” Input Branch ID 
1# “1, Menu Branch, Primaly Record” Start & Stop recording with 1 
i I 1 1 ” , Time 21, Confirm” 1 
1 to rerecord, # confirms 
t; 
u # “Alternate Record” Start & Stop recording with 1 
* to back up, #for no alternate 
announcement 
1 1 ” , Time 14, Confirm” 1 
1 to rerecord, # confirms 
# “Enter Branch” Go to next branch or #to exit 
Jump Branch-the Jump Branch gives the system great flexibility in call routing. It is 
a good idea to provide a jump branch as a sub branch of each menu branch giving 
the caller a route to another menu should he not wish to select any of the choices 
played. Example: to set Jump Branch 113 to jump to the main menu (ID 1): 
INPUT Eloauence RESPONDS ACTION 
344 # “344, Enter Branch” Input branch number 
113# “113, Jump Branch, Record” Press 1 to start and stop record- 
ing, #to advance 
# “Jump ID None, Enter Jump ID” Input jump-to branch ID 
l# “1, Enter Branch” Go to next branch or # to Exit  
						

							Eloquence VE Auto Attendant Programming 4.4 
Function 344 Dial Branch- the Dial branch is used to actually dial the particular extension or exten- 
Continued sions as a result of a caller’s menu choice. If more than one extension is listed and in 
supervised transfer mode, the system will attempt to call the first listed extension. If 
busy or no answer, it will call the second extension listed, etc. Up to 10 extensions 
can be listed in each Dial branch. To change an extension once entered, advance 
through the list of extensions and replace it with a new extension number. Replacing 
an extension number with 00 deletes it. Example: to enter extensions 123 and 131 
in Dial branch ID 12: 
INPUT Eloauence RESPONDS ACTION 
Enter Branch” 
Input dial branch ID 
12# “12, Dial Branch, Record” Record or # to advance 
# “Extension None, Enter Extension” Input ext number 
123# “123, Enter Ext:” 
Input next ext or # to exit 
131# “131, Enter Ext:” input ext or # to next branch 
# “Enter Branch” 
Go to next branch or # to exit 
Reroute to Mailbox- Entering a 9XXX (Xxx denoting a mailbox number) as the last 
entry in the dial branch list of extensions will have a caller transferred to that mailbox 
when all of the extensions in the Dial Branch are busy or no answer. 
Branch 9999- a special hidden branch 9999 is always available and provides for Elo- 
quence to disconnect. Therefore, if at any point in the routing you wish to have Elo- 
quence disconnect, create a jump branch that jumps to Branch 9999. An announce- 
ment can be recorded if desired to precede the disconnect (example: “Thank you, we 
are now disconnecting.“). Using a jump to 9999 as one of all menu choices will allow 
Eloquence to be available for the next caller more quickly. 
Function 346 An additional rotating scheme or uniform call distribution can be selected on a Dial 
Dial Branch Branch-by-Dial Branch basis. Choosing this optional setting will have Eloquence ro- 
Call Distribution tate the attempts evenly among the total number of extensions listed. 1 = standard 
in-order or 2 = uniform distribution. Example: to set Dial Branch ID 12 for uniform 
Default = 1 call distribution: 
INPUT Eloquence RESPONDS ACTION 
346 # “346, Enter Dial Branch” Input Dial Branch ID 
12# 12, 1, Confirm” * to back up, # to confirm or in- 
put 2 for uniform distribution 
2# “2, Confirm” * to back up, #to confirm 
# “Enter Dial Branch” Input next Dial Branch ID or #to 
Exit 
# “Enter Function” 
Go to next function 
Function 356 This function permits all previous recordings to be re-recorded from either the pro- 
Re-record grammers or administrator’s password. Input the branch ID, listen to the existing re- 
Announcements cording and re-record or press # to accept as is. In this function the system an- 
nouncements can also be re-recorded by inputting the function numbers 328 through 
338 as if they were branch IDS. Example: 
INPUT Eloquence RESPONDS ACTION 
356 # “356, Enter Branch” Input branch ID or function 
14# “14, Menu Branch, 
, Confirm” Re-record or #to confirm 
1 
1 u.-..--2 Time 5, Confirm” * to back up, 1 1 to rere- 
cord, # confirms 
# “Enter Branch” Input ID, function or # to exit 
# “Enter Function” Go to next function  
						

							Eloquence VE Auto Attendant Programming 4.5 
Before Proceeding Exit programming mode (Function 111) and place a few CO calls and at the main 
greeting, dial either an extension or a choice offered from the greeting and verify each 
of the following: 
A. inside party is connected to outside caller, 
6. If inside party doesn’t answer, the call reroutes to the operator, 
C. If inside party is busy, the call reroutes to the operator, 
D. The proper voice prompts are being played. 
Note: If not rerouting to the desired extension(s), refer to the Advanced Auto Atten- 
dant Programming (Section 6). 
Advanced Features Advanced Auto Attendant Programming (Section 6) contains additional programming 
functions that may or may not be required. Skip to Section 6, program only the need- 
ed functions and return to Section 5 and continue. 
Directories 
/ 
d Function 358 Name Key Length- sets the number of characters that are required of 
a name choice (default is 1) 
i Function 360 Name Recording Time- sets the amount of time for recording of a di- 
rectory name (default = 1.2 seconds). 
Function 362 Record Directory Names- records the names and related data in an 
alphabetic directory. 
Function 364 Playback of Names- names listed in the directory can be audited. 
Advanced Routinq 
Function 3-m 
Function 348,350,351, 352, and 353 Reroute- sets various conditions and desti- 
nations for rerouting of calls to busy or no answer stations, rerouting of calls to the op- 
erator and rerouting of calls when the caller fails to make a menu choice. 
Function 354 Alternate Extensions- enables individual stations to reroute to spe- 
cific alternate stations. 
Function 370 Extension Privacy- sets extensions that are not to be dialed by Elo- 
quence. 
Function 371 Blind Transfer Exceptions- extensions that are to be blind trans- 
ferred to even though operating in supervised mode. 
Function 372 Announce Extension Number- enables Eloquence to announce ex- 
tension numbers before transfer (default = off). 
Function 375,377, and 379 Answer Rings- Sets the conditions under which the 
ports answer either manually or by clock and calendar. 
Function 382,384, and 386 Alternate Announcement- Sets the alternate an- 
nouncement in the main greeting manually or on a clock and calendar basis.  
						

							Eloquence VE Voice Mail Programming 5.1 
Voice Mail System 
There are 5 Voice Mail announcements that are played at various points in the Voice 
Announcements Mail portion. Practice the announcement by recording and re-recording -starting and 
stopping with the 1 key. The time used will be played at the end of each recording to 
help in planning for total recording time used. Note: Functions that include a re- 
cording can be accessed only if the other port is idle. 
Function 404 The Voice Mail main greeting is played to a caller if he is manually transferred to the 
Voice Mail Main Greeting Voice Mail portion of Eloquence (this will usually be in Voice Mail only mode). Exam- 
ple: “You have reached ABC Company’s voice mail system, please input the mailbox 
number of the person you wish to leave a message for”. 
INPUT Eloauence RESPONDS ACTION 
404 # “404, Record” Start & Stop recording with 1 
1 1 ” ,Time 10, Confirm” *to back up, 1 1 to rere- 
cord, # confirms recording 
# “Enter Function” 
Go to next function 
Function 408 The mailbox greeting is played when a caller reaches a user mailbox. This greeting is 
Mailbox Greeting made of two parts. When the announcements are played to the caller, the user’s 
name is automatically pulled from the directory and inserted in between. Example: 
(1) “You have reached the mailbox for”, ~ (2) “To return to the main menu 
press 0 or to leave a message begin recording at the tone. Press 1 when finished”. 
After the first announcement has been recorded and confirmed, the second an- 
nouncement is recorded in the same manner. 
INPUT Eloquence RESPONDS ACTION 
408 # “408, 1, Record” Start & Stop recording with 1 
1 1 ” , Time 6, Confirm” *to back up, 1 1 to rere- 
cord, # confirms 
# “2, Record” Start & Stop recording with 1 
*to back up, 
1 1 ” , Time 14, Confirm” *to back up, 1 1 to rere- 
cord, # confirms 
# “Enter Function” Go to next function 
To re-record only the second announcement, input #to accept the first announce- 
ment as played and re-record the second announcement. 
Function 412 Two announcements can be recorded in this function. The first announcement plays 
End of Message if the caller has run out of time while leaving a message (this announcement is not re- 
Announcement quired if message chain is not allowed in Function 440). Example: “To continue, 
press 1, then1 again when finished; or if finished press * and hang up”. The second 
announcement plays to the caller at the end of leaving a message, and to the user af- 
ter picking up the last message from his mailbox. Example: “To return to the main 
menu press 0, or if finished press * and hang up.” Record this function in the same 
manner as the previous function. 
Function 416 Plays to the mailbox user at the end of each message playback (user can DTMF over 
User Message Prompt announcement to avoid delay). Example: ” To Delete press 7, to Save press 9, to 
Reply press 3, to Move this message to another mailbox press 6, to reach another 
mailbox press #, or if finished press 
l and hang up.” 
JNPUT Hoauence RESPONDS ACTION 
416# “416, Record” Start & Stop recording with 1 
1 1 ” ,Time 15, Confirm” 
l to back up, 1 1 to rere- 
cord, # confirms recording 
# “Enter Function” Go to next function  
						

							Eloquence VE Voice Mail Programming 5.2 
Function 420 
Voice Mail Full 
Announcement 
Function 424 
Create/Delete 
User Mailbox Plays to the caller if no recording time is left in the system and, as a reminder to users 
to delete unneeded messages, plays to the mailbox user when picking up messages. 
Example: “Voice mail is full.” This message will rarely if ever be played if the purge 
message (Advanced Function 456) is properly set. This announcement is recorded in 
the same manner as the previous function. 
Note: If an alphabetic directory has been created in the Advanced Auto Attendant 
Section (Function 362) then those names and extension numbers have been used to 
automatically create the Voice Mail Directory. Program per Function 424 in the Ad- 
vanced Voice Mail Programming section instead of the following instructions. 
Create the Voice Mail directory by inputting the user’s extension, recording his name, 
and accepting or changing the automatically assigned mailbox number. Several indi- 
viduals can have a common mailbox by changing their mailbox numbers to match. 
Complete the Voice Mail worksheet in the Worksheet Section and input the informa- 
tion by inputting the extension number and then recording the name (the mailbox 
number is automatically played and can be accepted as is or changed). 
FXT i 
101 1 Bob Fulton 
102 1 Barb Bush 
1102 I 
123 1 Sales 1 200  124 1 1 200 
I 
201 1 Al Hurt 108 
202 1 John Adams I 110 
If an entry is being made for the first time, it will begin with “Enter Extension”. Elo- 
quence will repeat each entry made and prompt for the next entry. To correct an en- 
try, input “*” which will back up to the last entry accepted. Example: to input mail- 
box 101 from the worksheet example above: 
INPUT Eloquence RESPONDS 
424 # “424, Enter Extension” 
101# “101, Record” 
1 “Bob Fulton” 1 
“Bob Fulton, Confirm” 
# “Mailbox 101, Confirm” 
# “Enter Extension” 
# “Enter Function” ACTION 
Input extension number . 
Start & Stop recording with 1 
* to back up, #to confirm or re- 
record start and stop with 1 
Input different mailbox number 
or # to accept 
new extension can be entered or 
# to leave function 
Go to next function 
Deleting User Mailboxes- To delete a user mailbox but not remove the name from 
the alphabetic directorv in the Auto Attendant section, input a OO# in place of the mail- 
box number in Function 424. A prompt “Confirm Delete” will ask for a # as confirma- 
tion. If a user mailbox is to be deleted and it still has messages, the prompt will say 
“Messages, Confirm Delete”. Confirming by entering # will remove the mailbox and 
its messages. If messages are still in the mailbox, input “*“and go to Function 444 
to access the messages before deleting the mailbox.