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Comdial Eloquence VE Voice Mail For Executech Instructions Manual
Comdial Eloquence VE Voice Mail For Executech Instructions Manual
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Eloquence VE Voice Mail Programming 5.3 Function 428 Up to 16 group mailboxes can be created. Once created, these can be used by any- Create Group Mailboxes one who knows the password to leave messages for those users listed as members of that group. The group mailbox “owner(s)” may set, or change the list of group mail- box members. The group mailbox numbers set here are arbitrary, but must be the same length as the user mailbox numbers and not conflict with existing user mailbox numbers, therefore choose numbers that are out of the extension number range of the phone system. Example: to create 2 group mailboxes with numbers 600, 601: INPUT Eloauence RESPONDS ACTION 428 # “428, Enter Mailbox” Input the new mailbox number 600 # “600, Confirm” l to back up, # to confirm # “Enter Mailbox” Input the new mailbox number 601 # “601, Confirm” * to back up, # to confirm # “Enter Mailbox” Input new mailbox number or # to exit # “Enter Function” Go to next function Function 432 This function will delete a group mailbox. Once the group mailbox number has been Delete Group Mailboxes entered, it must be confirmed after the prompt “Confirm Delete”. * will back up with- out deleting the mailbox. Any outstanding messages still in members’ mailboxes will be erased. Example: to delete group mailbox 600: INPUT Eloauence RESPONDS ACTION 432 # “432, Enter Mailbox” Input the number to be deleted 600 # “600, Confirm Delete” *to back up, #to confirm # “Enter Mailbox” l Input mailbox to be deleted or #to exit # “Enter Function” Go to next function Function 444 Should a user forget his password or if an employee leaves the organization, this Access Mailbox function allows the administrator to enter a user’s mailbox and operate within it as if the user. Once the mailbox number has been entered, the normal prompts that a user would use to make a change are available. Example: to access mailbox 12: INPUT Eloquence RESPONDS ACTION 444 # “444, Enter Mailbox” Input mailbox to be accessed ’ 12# “12, Confirm” * to back up, or #to confirm # User prompts are now available Function 448 This function will allow for independently turning on and/or off a message waiting Message Light On lamp if the phone system is so equipped and compatible with Eloquence. The ‘On’ signal will be sent whenever a new message is added to a mailbox. The ‘Off’ signal is Function 452 sent whenever all new messages are deleted or saved (some phone systems may Message Light Off automatically turn off the lamp whenever a message waiting key is used to respond to a message lamp and thus not require the off signal). Since the * or # key can be part of this command, they cannot be used to repeat or confirm as in other functions. Therefore, the input in this function will require; (a) that the number of keystrokes that are to be executed be entered; and (b) the actual key- strokes that are to be executed be entered. The following two-key codes represent special conditions that may be added to the string: ## = a ‘#’ DTMF tone, #0 = Wait for dial tone, #l thru #5 = a 1 thru 5 second delay, #8 sends the mailbox number. The default is none. Example: to have Eloquence dial * 3 and then the mailbox num- ber (a total of 4 keystrokes are required):
Eloquence VE Voice Mail Programming 5.4 INPUT Eloquence RESPONDS ACTION 448 # “448,None, Enter” Input number of keystrokes 4# “4, Confirm” l to back up, #to confirm # “Enter” Input actual keystrokes do not end entrv with # *3#8 “*3#8, Confirm” *to back up, # to confirm # “Enter Function” Go to next function To Turn message light on: For Executech II, enter 42#8 For all others, enter l 3#8 To turn message light off; For Executech ii, enter 43#8 For all others, enter ##3#8 Function 460 This function will play the mailbox number of all mailboxes followed by the number of Play Mailbox Usage new and old messages (group mailboxes will be followed by just the number of group messages). Example: to exit prior to the entire list being played press #. INPUT Eloauence RESPONDS ACTION 460# “Mailbox 22, 3 New, 2 Old... To exit press # # “Enter Function” Go to next function Before Proceeding Exit programming mode (Function 111) and place a few calls both leaving and retriev- ing messages to verify: A. Voice prompts are properly recorded, B. Mailboxes are properly created, C. Messages are being recorded, D. Messages can be retrieved, E. Message waiting lights, if used, are operating properly. Advanced Features Advanced Voice Mail Programming (Section 7) contains additional programming func- tions that may or may not be required. Skip to Section 7, program only the needed functions and return to the next section and continue. Function 424 Create/Delete User Mailbox- provides for automatic creation of mail- box directory if an alphabetic directory has been previously installed. Function 436 Message Length- sets the maximum number of seconds that are al- lowed in a single message. Function 440 Message Chaining- Allows messages to be continued if the message length has been reached. Function 456 Purge Messages- Defines the conditions under which messages are to be deleted if memory becomes full. Function 464 Paging Interval- Sets the interval between reminder pages. Function 468 Paging Dialer- Sets the dialing string for each mailbox that is to have paging notification.
r Eloquence VE Advanced Features Directories Alphabetic/Department Definitions Function 342 Add/Change/Delete Branch Only program the features in this section if required by a particular application. Most advanced functions are defaulted as inactive. Some have values that are preset to match most applications and can be reviewed and/or changed if necessary. The following 6 functions all apply to directories. If your application does not require directories, then skip to the next group of functions that apply. Below are the two directory/department branch definitions. Adding these branches to the basic template will allow the caller to reach individuals by either alphabetic or de- partment branches. 2zAlphabetic Directory Branch (Function 342,344,362)- allows the caller to be connected to an employee selected from an alphabetical directory. The announce- ment instructs the caller to input the first letter(s) of the individual’s last name. Then a second announcement instructs the caller to press #when he hears the name of the 3zDepartment Branch (Function 342,344)- allows the caller to reach a specific em- ployee via a departmental directory. When a department branch is reached, the sys- tem instructs the caller to press # when he hears the name of the department employ- ee he wishes to reach. It will then auto attendant pro- prompts establishing an alphabetic directory branch (type 2) or a department branch (type 3) , or both. Continue in the same manner using Functions 344 and Function 362 as they apply. Function 344 Branch Recording and Programming Department Branch- when a caller reaches a Department Branch, he will be in- structed to press #when he hears the name of the called party. There is no need to record names for the Department directories. Eloquence links the names from the al- phabetic lists to the department lists. The system will play the names from the alpha- betic directory that have a matching department designator key listed for them. . During name recording programming a one-digit code is used to identify each depart- ment. Example: If you have Department Branches for engineering and accounting, you would set a one-digit department designator key for each, such as 1 for engineer- ing and 2 for accounting. (If a department branch has been created, recording names in Function 362 will have an additional prompt from Eloquence asking for the depart- ment designator key for each name. At that point, input a 1 for each engineering name and 2 for each accounting name and leave all others blank in Function 362.) Example: Setting Department Branch ID 14 with an assigned department designator key (2) with suggested recording: “Press the pound key when you hear the name of the engineering department employee you wish to reach”: INPUT 344# 14# 1 -1 # 2# Eloauence RESPONDS ACTION “344, Enter Branch” Input branch ID “14, Department Branch, Record” Press 1 to start and stop II , Time 5, Confirm” *to back up, 1 1 to rere- cord, # confirms “Department None, Enter Dept Key” Input one digit dept designator “2, Enter Branch” Go to next branch or # to exit
r Eloquence VE Advanced Auto Attendant Programming 6.2 Function 358 Name Key Length Default = 1 The name key length (or number of letters) that the caller is asked to input in the Al- phabetic Directory is selectable from one to three letters. Since there are 9 keys on a telephone keypad to represent the alphabet, each key will represent three letters. If the directory has 50 total names, using one letter will result in about 5 or 6 names be- ing played. At 100 total names, using just one letter would result in the caller having to listen to twice as many names. Using two letters will considerably shorten the number of names played. Requiring more letters than necessary can be awkward or introduce a greater opportunity for misspelling. Note: This function cannot be changed if any names exist in the directory branch. Example: to set the name key for two letters: INPUT 358 # 2# # Eloauence RESPONDS “358, 1, Confirm” “2, Confirm” “Enter Function” ACTION l to back up, # to confirm or in- put number of letters l to back up, #to confirm Go to next function Function 360 Name Recording Time Default = 1.2 Set Function 362 Record Directory Names The amount of time allocated for recording each name in a directory is programma- ble. When names are played to the caller in a directory, the system pauses between the names to give the caller extra time to make a selection. Therefore, the time allo- cated for recording the names need only be long enough to fit in potentially the long- est name. Making this value longer will reduce the total recording time accordingly. The time allocated is in tenths of a second and can range from 5 (a half second) to 99 (almost 10 seconds). Note: This function can not be changed if any names exist in the directory branch. Example: to set the allocated time to 1.4 seconds for each name: INPUT 360 # Eloauence RESPONDS “360, Time 12, Confirm” ACTION l to back up, # to confirm or in- put tenths of a second “14, Confirm” “Enter Function” * to back up, # to confirm Go to next function Each Alphabetic Directory Branch can have up to 5 fields associated with it: a) the extension number, b) the actual recorded name, c) the name key (first letter(s) of the last name), d) alternate extension, and e) department designator number key. The name key field is the numeric equivalent to the letters appearing on a phone keypad (for Q or Z use numeral 1). Make photocopies of the blank name recording worksheet for preparing directories and making future changes. As names change, the administrator can enter this func- tion and change any field via the administrator password. Function 344 02 I Barb Bush 1122 j Sallv Fields 73 p .A.......
r Eloquence VE Function 364 Playback of Names In the previous example, the installer filled in a blank worksheet with possible exten- sion numbers, then wrote in the names, name key, and, if applicable, the alternate ex- tension and department designator key. Notice that not all extensions will necessarily have a name assigned nor will all names necessarily have an alternate extension or be assigned to be in a department directory. If an entry is being made for the first time each field will begin with “Enter Extension” or “Enter Key” etc. Eloquence will repeat each entry made and prompt for the next entry. To correct an entry, input l which will back up to the last entry accepted. Input- ting 00# in place of a recorded name will delete an extension and related data. Ex- ample: to input extension 101 from the worksheet example above: INPUT Eloauence RESPONDS 362 # “362, Enter Extension” 101 # “101, Record” 1 “Bob Fulton” 1 ACTION Input extension number Start & Stop recording with 1 “Bob F&on, Confirm” * to back up, # to confirm or re- record start and stop with 1 # 3# 122# # “Enter Key” “3, Enter Alternate Extension” “122, Enter Department” ” Enter Extension” Input key number(s) is played only if Alt Ext used is played only if Dept used new extension can be entered or #to leave function # “Enter Function” Go to next function If the extension has been previously recorded and is being changed, the prompts will state the existing entry that can then be changed or accepted. Example: to change extension 101 which has been previously recorded, input 101 will prompt: “Extension 101, Bob Fulton, Confirm” # will accept the value, * will back up to the previous entry, or a new name can be recorded to replace Bob Fulton by pressing 1 to record over the existing name and 1 to stop. The name directory worksheet should be kept up to date at all times. Should it be necessary to listen to the information recorded for a particular name, you can do so by using Function 362 and advance from field to field manually using the # key. A name or all names and all associated fields can be played back using this function. Entering a specific extension number will result in the fields for that extension being played. Entering just #without an extension will result in the system playing all extensions and associated fields in ascending order. The playback can be halted by pressing #. INPUT 364 # 101 # Eloauence RESPONDS “364, Enter extension” “Extension 101, Bob Fulton, Key 3, Alternate 122, ACTION Input extension number or just # to start or stop entire list Department 2, Enter Extension” Enter next ext or # to exit Advanced Auto Attendant Programming 6.3
Eloquence VE Advanced Routing Function 347 Outdial Branch Default = none Function 348 Set Reroute - Busy Function 350 Set Reroute - No Answer Default = Ext 0 during Primary Ext 0 during Alternate A Dial Branch may be converted to a ‘Dial Dial’Branch in which the system will dial out according to the key sequence input here. Since the * or # key can be part of this command, they cannot be used to repeat or confirm as in other functions. Therefore, the input in this function will require; (a) that the number of keystrokes that are to be executed be entered; and (b) the actual keystrokes that are to be executed be en- tered. The following two-key codes represent special conditions that may be added to the string: #O= Wait for dial tone, #l thru #3 =a 1 thru 3 sec. delay, #5= Flash hook, trans code #6=1 flash hook, #7= Monitor call progress, #8= sends last extension number that was attempted. ##= a # DTMF tone Example: to convert Dial Branch 12 to a Dial Dial Branch that flashhooks, pauses 1 second, dials 9, pauses 3 seconds and then dials 578-5644 before going on-hook: in- dicate that the number of keys are 14 and then enter the keys themselves: INPUT Eloauence RESPONDS ACTION 347 # “347, Enter Dial Branch” Input Dial Branch ID number 12# “12, Dial Branch, Confirm Branch” # “None, Enter” Input number of keystrokes 14# “14, Confirm” *to back up, # to confirm # “Enter” enter exact keys do not end en- try with # #6#19#35785644 “Pound 6 Pound 1 9 Pound 3 5785644,Confirm” * to back up, #to confirm or in- put different keys # “Enter Dial Branch” Enter next dial branch or #to exit. These functions set a call not answered or busy to reroute in supervised mode to an extension other than the operator (default) or to a branch. This rerouting can further be set differently for primary or alternate (day/night) answer mode. The rerouting can be set on a branch-by-branch basis or all branches at once by entering # as the first branch ID (Note: if branch-by-branch, use *to exit the function). The system will prompt for the branch ID that calls are coming from and then the extension that the calls are to be rerouted to. If the reroute is to go to another Branch rather than an ex- tension, input # instead of an extension number and the system will then prompt for a Branch ID. This is followed by the same programming for reroute during the alternate announcement (night mode) only if an alternate announcement has been recorded in Function 344. Steps: (1) Input Branch ID to reroute calls from (#for all branches) (2) Input Primary (day) extension to send calls to. (If calls are to reroute to a branch enter # and the system will prompt for a branch ID) (3) If an alternate announcement has been recorded, input Alternate (night) ex- tension (If calls are to reroute to a branch enter #and the system will prompt for a branch ID). Function 348 sets reroute for busy and Function 350 sets reroute for no answer. Ex- ample: to set busy reroute of all branches to extension 100 during primary mode: Advanced Auto Attendant Programming 6.4 The following 9 functions allow for customizing the basic call routing features of Elo- quence. Only those functions that apply need be programmed.
Eloquence VE Advanced Auto Attendant Programming 6.5 Function 351 Operator Translation Default = Ext 0 during Primary Ext 0 during Alternate INPUT 348 # # lOO# # Eloquence RESPONDS “348, Enter Branch” “Enter Primary Extension” “100, Confirm” “Enter Function” ACTION Input branch ID (or #for all branches) * to back up or exit, different ex- tension or # to input branch ID *to back up or exit, different ex- tension or # to input branch ID Go to next function This function sets an extension to be rung whenever a caller chooses 0 (operator). input the extension number that the 0 is to be translated to during the primary (day) mode. If an alternate announcement has been recorded, a second extension num- ber is input for alternate (night) mode. Example: to have operator calls translated to extension 110 during the primary mode: INPUT 351 # llO# # Eloauence RESPONDS ACTION “351, Primary Extension 0, Confirm” * to back up, input new exten- sion or # to confirm “1 10, Confirm” *to back up, input new exten- sion or # to confirm “Enter Function” Go to next function Function 352 Set Reroute-Operator Default = ID1 during Primary ID1 during Alternate This function sets the reroute of a call not answered/busy at the operator’s extension. These can be set differently for handling of calls during primary (day) mode and, if an alternate announcement has been recorded, for alternate (night) mode. The function will prompt for the extension number that the calls are to be rerouted to if not an- swered/busy. If the reroute is to go to another branch rather than an extension, input #and the system will then prompt for a branch ID. Example: to set the system to route all operator calls not answered/busy to exten- sion 340 during the primary mode: INPUT 352 # 340# # Eloauence RESPONDS ACTION “352, Primary Extension None, Confirm” *to back up, input new exten- sion or # to confirm “Primary Extension 340, Confirm” *to back up, input new exten- sion or # to input branch ID “Enter Function” Go to next function Function 353 Reroute No Response Default = None This function sets the extension or branch ID that calls are to be rerouted to if a caller makes no response to a menu branch. This function programs in the same manner as Functions 348 and 350.
Eloquence VE Function 354 Alternate Extensions Default = 2 Function 370 Extension Privacy Default = 2 Function 371 Blind Transfer Extensions Default = none Function 372 Announce Extension Number Default = 2 Function 375 Answer Rings Default = none (immediate) Advanced Auto Attendant Programming 6.6 This function enables the Alternate Extension feature. Turning this function on will cause the system to provide the additional alternate extension field (see Function 362) during directory name recording. If the called extension is busy or does not an- swer, Eloquence will call the alternate extension if one is listed. If one is not listed, El- oquence will follow the normal routing program. Input 1 to enable, or 2 to disable this function. Example: to enable Alternate Extension: INPUT 354 # 1# # Eloquence RESPONDS “354, 2, Confirm” “1, Confirm” “Enter Function” ACTION *to back up, #to confirm or in- put 1 to enable alternate feature *to back up, # to confirm Go to next function Extensions can be listed in this function to not be dialed by Eloquence. This may in- clude key executives, offices that are not to be disturbed, or extensions that are not to be reached accidentally, such as modem extensions. 1 sets the extension to privacy, 2 removes privacy (0, operator, cannot be entered into this list). Note: for Elo- quence II installations, include Eloquence’s extensions in this function to pre- vent possible looping of calls between these extensions. Example: to set ext 106 for privacy: INPUT 370 # 106# 1# # # Eloauence RESPONDS “370, Enter Extension” “106, 2, Confirm” ” 1, Confirm” “Enter Extension” “Enter Function” ACTION Input extension l to back up, #to confirm or in- put 1 to set privacy * to back up, # to confirm Input next extension or #to exit Go to next function Extensions listed here will have calls blind transferred to them even though Elo- quence is programmed for supervised transfer mode (Function 206). This can be used to transfer to FAX or answering machines, etc. The keystrokes to program this function are input in the same manner as Function 370. If a caller selects a name from a directory, the system can be set to announce the ex- tension number prior to transferring a call. This feature should not be used in a motel application. Input 1 to enable or 2 to disable this function. Example: to ena- ble Announce Extension Number: INPUT 372 # 1# # Eloquence RESPONDS “372, 2, Confirm” “1, Confirm” “Enter Function” ACTION * to back up, #to confirm or in- put 1 to enable ext announce *to back up, # to confirm Go to next function This function manually sets the number of rings that Eloquence detects on its ports before answering. The number range is 1 to 15 (this function must be set to 0 if F377 and F379 are to be used). Example: to set the answer ring count to 3: INPUT 375 # 3# # Eloquence RESPONDS “375, Rings None, Confirm” “3, Confirm” “Enter Function” ACTION Input the rings (0 disables) l to back up, #to confirm Go to next function
r Eloquence VE Function 377 Daily Answer Ring Table Function 379 Hourly Answer Ring Table The system can be programmed to automatically change the ring count at a preset day of the week and, also, at preset times each day. The system can also be set manually for a specific ring count from Function 375, and will remain set until manually changed or the manual function is turned off. In the following two examples, the ring count is set for 1 ring on the weekends, to fol- low the hourly table (F379) on Mondays, and for 3 rings on Tuesday thru Friday. Days are from midnight to midnight and are numbered 1 (Sun) through 7 (Sat). 0 in- dicates that the hourly table applies. The default is set at 3 rings for each day. Only the days that are changed need to be entered. Fill in the worksheet table before pro- gramming. To set the system for 1 ring for Saturday and Sunday, for the hourly table on Monday, and 3 rings otherwise: Examde j 7 1 Sat / 1 INPUT 377# l# 1# 7# l# 2# O# Eloauence RESPONDS “377, Enter Day” “1, Ring 3, Confirm” “1, Enter Day” “7, Ring 3, Confirm” “1, Enter Day” “2, Ring 3, Confirm” “0, Enter Day” ACTION Input the day of the week l to back up, #to confirm or input different ring count Input the day of the week *to back up, #to confirm, input different ring count Input the day of the week *to back up, #to confirm, input different ring count l to back up, #to exit Continue in the same manner Days that have been set for hourly programming, 0, can then further be set to change ring counts up to 6 times daily. The six time slots are numbered 1 to 6 (not all need to be programmed), the time of day is entered as a four digit military time and the ring count is entered as a single digit 1 to 15. Example: to set the table for 1 ring at lunch (noon) and from 5:15 PM to 8:00 AM; and 4 rings during the remainder of the day: Example INPUT 379# l# 0800 # 4# 2# 1200 # l# Eloauence RESPONDS “379, Enter” “1, None, Enter Time” “800, Ring None, Enter Ring” “4, Enter” “2, Time None, Confirm” “1200, Ring None, Enter Ring” “1 , Enter” ACTION Input the time slot number l to back up, input time input ring count Input the time slot number * to back up, or input time Input ring count Input the time slot, #to exit Continue in the same manner
r Eloquence VE Advanced Auto Attendant Programming 6.8 -unction 382* ktivate Mernate Announcement Iefault = none -unction 384* Iaily Announcement rable Iefault = none *Required only if an alternate announcement has been re- corded. This function manually sets the main announcement to either primary or alternate (such as day and night announcements). Automatic announcement will function oniv if this manual function is off. Therefore, once the main announcement has been set manually with this function, it will remain so until changed by this function. Input 1 for the primary announcement, 2 for alternate announcement, or 0 to turn this function off. (if this function is turned off here, Eloquence will play the primary announcement or follow the automatic setting from Function 384 and 386.) Example: to set the an- nouncement to alternate: INPUT 382 # 2# # Eloquence RESPONDS “382, 0, Confirm” “2, Alternate, Confirm” “Enter Function” ACTION Input 1 for primary, 2 for alter- nate, 0 to disable * to back up, # to confirm Go to next function This function sets automatic play of the primary or alternate announcements (F344) on preset days of the week. In addition, up to7 different hourly tables (Function 386) can be programmed to change back and forth between primary and alternate an- nouncements up to 6 times daily. Input 1 for primary announcement for all day, 2 for alternate announcement all day, or 3 thru 9 to follow the corresponding hourly table that is programmed in the following function. In the following example Sunday is set for alternate announcement all day. Monday thru Thursday is set for primary announcement all day. Friday has been set to follow hourly table 3, and Saturday is set to follow hourly table 4. More than one day can be set to follow the same hourlv table. The hourly tables 3 through 9 are blank until pro- grammed in Function 386. a Example INPUT 384## 6# 3# Eloquence RESPONDS “384, Enter Day” “1, None, Confirm” “2, Alternate, Enter Day” “2, None, Confirm” “1, Primary, Enter Day” “3, None, Confirm” “1, Primary, Enter Day” “4, None, Confirm” “1, Primary, Enter Day” “5, None, Confirm” “1, Primary, Enter Day” “6, None, Confirm” “3, Table, Enter Day” “7, None, Confirm” “4, Table, Enter Day” “Enter Function” ACTION Input the day of the week to change Input Prim, Alt or Table number Input the day of the week to change Input Prim, Alt or Table number Input the day of the week to change Input Prim, Alt or Table number Input the day of the week to change Input Prim, Alt or Table number Input the day of the week to change Input Prim, Alt or Table number Input the day of the week to change Input Prim, Alt or Table number Input the day of the week to change Input Prim, Alt or Table number Input the day of the week to change Go to next function