Comdial Eloquence VE Voice Mail For Executech Instructions Manual

							Eloquence VE 
Function 386* 
Hourly Announcement 
Table 
Example 
Days that have been programmed with table 3 thru 9 (in Function 384) can now be set 
to change from primary(l) to alternate(2) and back up to 6 times daily. The six time 
slots are recognized by the system as number 1 to 6. Begin with the number 1 and 
enter the time of day as a four digit military (24 hr) time. Next, input 1 for primary an- 
nouncement or 2 for alternate announcement. 
The following example sets table 3 on Friday to the primary announcement to begin 
normal business hours at 8:OOAM (OSOO), alternate announcement for lunch at noon 
(1200), normal business hours again at 1:30 (1330), and finally close business at 515 
PM (1715). For Saturday, normal business hours are from 1O:OOAM to 2:00 PM. 
Continue in this manner for the remaining days of the week. 
Advanced Auto Attendant Programming 6.9 
INPUT 
386# 
3# 
l# Eloquence RESPONDS 
“386, Enter Table” 
“3, Enter” 
“1, None, Enter Time” ACTION 
Input the time slot number 
* to back up, #to confirm or input 
time 
0800 # 
# 
2# 
1200 # 
2# 
3# 
1330 # 
# 
4# 
1715 # 
2# 
# 
# “800, Primary, Confirm” 
“Enter” 
“2, None, Enter Time” 
“1200, Primary, Confirm” 
“2, Alternate, Enter” 
“3, None, Enter Time” 
“1330, Primary, Confirm” 
“Enter” 
“4, None, Enter Time” 
“1715, Primary, Confirm” 
“2, Alternate, Enter” 
“Enter Table” 
“Enter Function” Input 2 for alternate or # to con- 
firm 
Input the time slot number 
#to confirm or input time 
Input 2 for alt or # to confirm 
* to back up, #to confirm 
#to confirm or input time 
’ 
Input 2 for alt or #to confirm 
Input the time slot number 
#to confirm or input time 
Input 2 for alternate or #to con- 
firm 
l to back up, #to confirm 
Input Table, #to exit 
Go to next function 
Exit programming mode (Function 111) and place a few CO calls and verify any pro- 
gram enhancements that have been made in this section.  *Required only if an alternate 
announcement has been re- 
corded. 
Before Proceeding  
						

							Eloquence VE 
Advanced Voice Mail 
Features 
Function 424 
Create/Delete 
User Mailbox 
Function 436 
Message Length 
Default = 45 
Advanced Voice Mail Programming 7.1 
Only program the features in this section if required by a particular application. Most 
advanced functions are defaulted as inactive. Some have values that are preset to 
match most applications and can be reviewed and/or changed if necessary. 
If an alphabetic directory has been created in the Advanced Auto Attendant section 
(Function 362) then those names and extension numbers have been used to auto- 
matically create the Voice Mail directory. The extension numbers and recorded 
names are copied by Eloquence to this function and a default mailbox number match- 
ing the extension is also assigned. Therefore, if all members of the Auto Attendant 
Directory are to have mailboxes and are to have mailbox numbers matching their ex- 
tension numbers, this function will require no further programming. 
FXT 1 NAMF 
101 1 Bob Fulton 1 MR# 
I 101 
102 1 Barb Bush 1 102 
123 1 Sales I 200 I 
124 1 I 
200 I 
201 1 Al Hurt 1 108 
202 I John Adams I 110 
To make a change to the mailbox directory that has been automatically created, enter 
the extension, #to accept it, rerecord the name or # to accept it, enter a different mail- 
box number or # to accept it. Note in the example that the mailbox directory has had 
some of the mailbox numbers changed for a particular application. 
Deleting User Mailboxes- As employees change or move extensions, a change to 
either the alphabetic directory in the Auto Attendant section or a change to this func- 
tion will automatically change the other. 
To delete a user from both the alphabetic directorv (if used) and from the mailbox di- 
rectory, input in either directory function (Function 362 or function 424) a 0# in place 
of the name- all information including the mailbox will be erased. 
To delete a user from just the alphabetic directory and not from the mailbox directory, 
input a 0# in place of the Key field in Function 362. 
To delete a user mailbox but not remove the name from the alohabetic directorv in the 
Auto Attendant section, input a 0# in place of the mailbox number in Function 424. A 
prompt “Confirm Delete” will ask for a # as confirmation. If a user mailbox is to be de- 
leted and it still has messages, the prompt will say “Messages, Confirm Delete”. Con- 
firming by entering # will remove the mailbox and its messages. If messages are still 
in the mailbox, Function 444 can be used to access the messages before deleting the 
mailbox. 
Although the system will store only the actual message as left by the caller, the time 
set here is the maximum time to allow for a message. If message chaining is allowed 
(Function 440) then the caller can continue the message by following the prompt as 
recorded in Function 412. Minimum time is 10 seconds and the maximum is 999 sec- 
onds. Example: to set the message length for 30 seconds: 
INPUT Eloauence RESPONDS 
436 # 
“436, Time 45, Confirm” 
30# “30, Confirm” 
# “Enter Function” ACTION 
* to back up, #to confirm or in- 
put different time 
*to back up, #to confirm 
Go to next function  
						

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r Eloquence VE 
Function 440 
Message Chaining 
Default =l (allow) 
Function 456 
Purge Messages 
Default is New = 0, Old = 0, 
Group = 0 
Paging 
Function 464 
Paging interval 
Default = 30 
Function 468 
Paging Dialer 
Default = none This function allows the caller to continue a message once the above set maximum 
time is reached. The caller will be interrupted with the system announcement record- 
ed in Function 412 and given the option to continue, return to the main operator, etc. 
Example: to not allow message chaining input 2: 
INPUT 
440 # Eloquence RESPONDS 
“440, 1, Confirm” ACTION 
* to back up, # to confirm or in- 
put 2 to not allow 
2# 
# “2, Confirm” 
“Enter Function” *to back up, #to confirm 
Go to next function 
To avoid having unneeded messages filling up Eloquence’s memory, values input 
here will establish how messages are to be erased by the system if memory becomes 
exhausted. Eloquence’s purge routine will begin when the system’s memory has 
reached 95% of capacity and will remove messages down to the 90% level according 
to the following: a value in days can be set for each type of message (new, old, 
group) that will indicate the minimum number of days that messages of that type are 
to be kept. When the system reaches 95% of memory, it will remove all new messag- 
es that are older than the number of days set-here, then it will remove any old mes- 
sages that are older then the days indicated here and finally, it will remove any group 
messages that are older that the number of days indicated. A “0” indicates that a type 
of message is not to be removed under any circumstances. 
If Eloquence’s memory becomes full and no message can be eliminated according to 
these purge values set, the caller will be played the “Voice Mail Full” announcement. 
Example: to not erase any new messages, to have old messages greater than three 
days old erased, and group messages older than 5 days erased: 
INPUT 
456 # 
O# 
5# 
3# 
# Eloauence RESPONDS ACTION 
“456, Day New None, Enter Day” Input number of New days 
“0, Day Old None, Enter Day” Input number of Old days 
“5, Day None, Enter Day” Input number of Group days 
“3, Confirm” 
l to back up, #to confirm 
“Enter Function” 
Enter any three digit function 
On a mailbox-by-mailbox basis, Eloquence can dial external to the system to activate 
a user’s pager. Eloquence will dial according to the digits programmed whenever the 
first new message has been left and will repeat the “page” at a programmed interval 
of minutes. 
This function sets the number of minutes between pages. The range is 10 to 1399 
min. Example: to set the paging interval to 45 minutes: 
INPUT Eloauence RESPONDS ACTION 
464 # “464, Time 60, Confirm” * to back up, #to confirm or in- 
put minutes 
45 # “45, Confirm” 
# “Enter Function” 
l to back up, #to confirm 
Go to next function 
This function sets the “string” of digits to be dialed for each mailbox listed. Since the * 
or # key can be part of this command, they cannot be used to repeat or confirm as in 
other functions. Therefore, the input in this function will require; (a) that the number 
of keystrokes that are to be executed be entered; and (b) the actual keystrokes that 
are to be executed be entered.  
						

							r Eloquence VE 
Before Proceeding 
The following two-key codes represent special conditions that may be added to the 
string: 
#O= Wait for dial tone, #l thru #3 = a 1 thru 3 sec. pause, 
#6=1 flash hook, #7= Monitor call progress, 
#8= sends mailbox number, ##= A # DTMF Tone 
Example: to have the system access an outside line, dial 434-9898, pause and dial 
the mailbox number and go on hook when a new message received in mailbox 122: 
INPUT Eloauence RESPONDS 
468 # “468, Enter Mailbox” 
122# “122, None, Enter” 
14# “14, Confirm” 
# “Enter” 
9#04349898#2#8 
“9 Pound 0 4349898 Pound 2 
Pound 8,Confirm” 
# “Enter Mailbox” ACTION 
Input the mailbox number 
Input number of keystrokes 
* to back up, # to confirm 
enter exact keys do not end en- 
trv with # 
* to back up, # to confirm or in- 
put different keys 
Enter next mailbox or #to exit. 
Exit programming mode and place a few CO calls and verify any program enhance- 
ments that have been made in this section.  
						

							Eloquence VE 
Enter Programming Password = **- _ .d 
Exit Programming = 11 I# Worksheet 8.1 
#to confirm existing value. 
200 Initialize System 
201 Executech Type 
203 Operating Mode 
104 Extension Length 
!05 Station Ringback 
!06 Transfer Mode 
!14 Set Time 
!16 Set Date 
220 Administrator Password 
222 Programmer Password 
!66 Record Time Remaining 
226 Record Quality 
328 Busy Recording* 
330 No Answer Recording* 
332 Hold Recording 
334 Receiving Recording* 
336 Q/Z Recording** 
338 No Names Recording** Resets all components to their initial state (erases all programming) 200 must be en- 
tered twice as confirmation. 
Input the type of phone system as listed in Section 3. 
Default = 1 Telephone Type = __ 
Input 1 for Auto Attendant only, 2 for Voice Mail only, or 3 for both. 
Default = 2 Operating Mode = __ 
Input number of digits (2 thru 4) in the telephone system extension number 
Default = 3 Extension Length = _ 
Input the number of rings to allow a station to answer. 
Default = 3 Station Rings = _ 
Sets system transfer mode: 0 = no transfer(bulletin board), 1 = Blind Transfer, 2= Su- 
pervised Transfer 
Default = 2 (SupervisedTransfer) Actual = _ 
Input current time of day as 4 digits Military (required only if functions with calendars 
are being used). 
Default = 0000 Actual = current Time 
Input month and day (four digits include leading zeros); input year as four digits 
Default = 0305; 1991 Actual = current date 
Input two to four digits 
Default = 456 Actual = 
Input two to four digits 
Default = 789 Actual = 
---- 
Plays % of memory used, seconds remaining for: low quality, high quality and number 
of names left. 
Set High (1) or Low (2) for Announcements, names, messages 
Default = 211 Messages , Announcement, Names Quality = 
- A 
Plays to caller if party called is busy, 1 to start and stop recording. 
Suggested = “That extension is busy, one moment please.” Recording: 
Plays to caller if party does not answer. “That extension does not answer, one mo- 
ment please.” Recording: 
Plays to caller just before transfer. “Please hold while transferring.” Recording: 
Plays to called extension just before transfer. “Transferring an outside call” 
Recording: 
Plays at end of directory announcement if name with Q or Z exists. “For the letters Q 
or Z, use key number 1 .I’ Recording: 
Plays during directory if no names match the key selected. “No names matched, one 
moment please.” Recording: 
l Not required if Blind Transfer (Function 206) is used. **Not required if Alphabetic Directory (Function 362) is not used.  
						

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r Eloquence VE 
342 Add/Change/Delete Branch 
344 Branch Recording 
and Programming 
346 Dial Branch Call Distribution 
356 Re-record Announcements 
404 Voice Mail Main Greeting 
408 Mailbox Greeting 
412 End of Message Ancmt 
416 User Message Prompt 
420 Voice Mail Full Ancmt 
424 Create/Delete User Mailbox 
428 Create Group Mailboxes 
432 Delete Group Mailboxes 
444 Access Mailboxes 
448 Message Light On 
452 Message Light Off 
460 Play Mailbox Usage 
358 Name Key Length 
360 Name Recording Time 
362 Record Directory Names 
364 Playback of Names 
Worksheet 8.2 
Input Branch ID, then designate new type (I= Menu, 2= Directory, 3= Department, 4= 
Dial, 5= Jump) 00 = delete a branch. 
Fill in template chosen in the Appendix and use as guide. Input branch ID and 
as prompted, enter a recording, extension numbers, Jump ID, etc. 
Input 1 for calls-in-order; 2 for rotation among extension listed. 
Default = 1 (in order listed) Actual = _ 
Rerecord branch or system announcements. Input branch ID (or input functions num- 
bers 328 thru 338 as if branch IDS). 
Plays to caller when entering Voice Mail. “You have reached ABC’s voicemail system, 
please input the mailbox number now.” Recording: 
Plays to caller when entering a user’s mailbox. Two recordings: (1) “You have 
reached the mailbox for”; (2) “To leave a message begin recording at the tone. 
Press 1 when finished.” Recording: 
Two recordings: Plays to continue a message (1) “To continue, press 1 and press 1 
again when finished; or if you are finished press * and hang up”; plays after a mes- 
sage has been completed (2) “To return to the operator press 0, or if you are finished 
press * and hang up.” Recording: 
Plays to the mailbox user at the end of each message playback. “To delete press 
7, to save press 9, to reply press 3, to move this message to another mailbox 
press 6, to reach another mailbox press #, if finished press * and hang up”. Re- 
cording: 
Plays to caller if Voice Mail memory is full. “Voice mail is full, please try again later.” 
Recording: 
Complete a copy of Mailbox User Worksheet, page 8.6; follow voice prompts. 
Input group mailbox numbers separated by # . 
Default = None Actual = 
Input group mailbox number to delete, confirm with #. 
Input a mailbox number to gain access to all user functions. 
Input the keystrokes that are to be used to turn a msg light on (input the number of 
digits followed by the keystrokes themselves). 
Default = None Actual = -; 
Input the keystrokes that are to be used to turn a msg light off (input the number of 
digits followed by the keystrokes themselves). 
Default = None Actual = -; 
Will play the list of mailboxes with the amount of new and old messages. 
Set the number of keys (1 to 3) the caller is to input in an Alphabetic Directory 
Default = 1 Actual = _ 
Set the time in tenths of a second for recording a name in the directory 
Default Eloquence = 12 (1.2 seconds); Actual = _ 
Complete a copy of Directory Name Worksheet, page 4.4; follow voice prompts. 
Plays recording and data for an extension (or for all extensions by inputting #). 
1  
						

							Eloquence VE Worksheet 8.3 
347 Outdial Branch 
349 Reroute Busy* 
350 Reroute No Answer* Same as 348 
351 Operator translation Default = Primary 0; Alternate 0 Actual = Primary -; Alternate _ 
Input the extension to be called instead of the operator. Set for both primary and alter- 
nate announcement mode. 
Default = 0,O Actual = Oper #: Primary-, Altemate- 
352 Reroute Operator Input the extension or Branch ID to receive a call not answeretiusy by the operator 
(0). Set for both primary and alternate announcement mode. 
Default = Priornary IDl, Alternate ID 1 
Reroute: Primary extor ID -; Alternate extor ID __ 
353 Reroute No Response 
354 Alternate Extensions* 
370 Extension Privacy 
371 Blind Transfer Extensions 
372 Announce Extension Number 
375 Answer Rings 
377 Daily Answer Ring Table 
379 Hourly Answer Ring Table Input the keystrokes that are to be outdialed (input the branch ID followed by the num- 
ber of digits followed by the keystrokes themself). 
Default = None Actual = -; 
Input either the Branch ID or extension, as prompted, to reroute a call that reaches a 
busy extension. First input reroute ID or extension for play during the primary an- 
nouncement and then for play during the alternate announcement (# for all Branches). 
Default = Primary 0; Alternate 0 Actual = Primary -; Alternate _ 
Reroutes from menu branches when no caller response is made. Programmed same 
as Function 348 
Default = Primary None, Alternate None Actual = Primary -; Alternate _ 
Enables alternate extensions to be listed for a directory name. 
Default = 2 (disables) Actual =- 
Input extensions separated by # that are not to be called by Eloquence (00 to delete). 
Default = None Actual = 
Input extensions 1 to set, 2 to delete. 
Default = None Actual = 
Enables announcement of extension prior to transfer (1 enables, 2 disables). 
Default = 2 Actual = _ 
Sets the number of rings before answering. 0 to turn off ring count and to follow the ta- 
ble. 
Default = None (Immediate answer) Actual =- 
Sets the ring count for each day of 
Default = 0 for each day Actual = the week (l= Sunday, etc). 
Sets the ring count for up to six times of the day to change rings. 
Default = None Actual =  
						

							Eloquence VE 
382 Activate Alternate Anncmt 
384 Daily Announcement Table 
386 Hourly Announcement Table 
436 Message Length 
440 Message Chaining 
456 Purge Messages 
464 Paging Interval 
468 Paging Dialer 
Worksheet 8.4 
Sets main announcement for Primary (1) or Alternate (2), 0 = manual off and will follow 
the tables. 
Sets the days of the week for Primary (1) and Alternate (2) announcements. 
Default = ali 0 Actual = - 
Sets up to six times a day for the announcements to change. 
Default = None Actual = 
I 
1 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 
6 ( 
I I I 
7 1 
Input in seconds the maximum length for a message. 
Default = 45 Actual = 
Input 1 to allow message chaining or 2 to deny. 
Default = 1 (allow) Actual = _ 
Input the number of days that messages are to be held before purging (will occur only 
if system is full). input number of days for New, Old, Group. 
Default = None Actual = : : 
Input in minutes the interval between paging reminders. 
Default = 30 Actual = _ 
Input digits to be dialed for each mailbox with paging. 
Default = none  
						

							Mailbox Worksheet 
Copy and complete only if voice mail is used.  
						

							Alphabetic Directory Worksheet 
Copy and complete only if Alphabetic Directory is used. 
forKeyuse A B C D E F G H I J K L M N 0 P Q R S T U V W X Y Z 
numbers>>22 2 333 4 445556 6 67 17 788 8 99 91