Comdial Americom LCD Speakerphone System Instructions Manual

							Programming Your Telephone 
Storing The Feature Buttons 
If you find that you are using certain miscellaneous features 
often, access buttons may make operation easier. Create access 
buttons as you need them. 
Account Code Button - allows you to enter an account code 
for call record purposes. 
Automatic Call-Back (Camp On) Button - arranges the sys- 
tem to ring your and another’s telephones as soon as their 
telephone becomes idle. 
Call Forward Button - provides one-button forwarding of all 
of your calls to another telephone. 
Call Park Orbit Button - places a call in a system hold for 
pick up. 
Do Not Disturb Button - prevents other telephones from ring- 
ing your telephone. 
Page Button - provides one-button access to paging. 
Privacy Button - releases privacy for current call. 
Saved Number Redial Button - radials saved last-dialed num- 
ber. 
Voice-Announce Block Button - blocks voice announcements. 
To create these feature access buttons proceed as follows: 
l press OPTIONS, 
l press NEXT four times, 
l press FEAT, 
l press NEXT repeatedly until desired feature choice is dis- 
played, 
l press one of the buttons below currently displayed selec- 
tions to choose desired selection, 
l respond to any menu prompts associated with feature 
(such as all-call or zone 1 to 3 for PAGE or orbit 1 to 9 
for PARK), 
l press programmable button for storage location, 
l press PREV or NEXT until next feature choice is dis- 
played or until EXIT is displayed; 
l repeat last two steps until all feature buttons are 
programmed, 
54  
						

							I .“y,u . . . . . . ...= - -- , 
q 
l press EXIT to end. 
To clear a feature access button assignment, repeat the program- 
ming procedure but press CLEAR before pressmg storage loca- 
tion button. 
Display 1 
Display 2 
Display 6 
Dss FEAT 
NEXT 
Display 7 
D-0 
Display 8 
DJ7iGr=Jfl 
Display 9 
m 
55  
						

							Programming Your Telephone 
Storing The Special Purpose Feature Buttons 
In addition to the feature buttons discussed on the previous 
page, there are five special purpose buttons that you can ar- 
range as needed. These buttons provide the following features: 
Assist Button - sends a message to an LCD speakerphone that 
lets user know, with a tone and a station message display, that 
you need assistance. 
Automatic Redial Button - causes the system to automatically 
dial (every minute for 10 minutes) the last number that you 
dialed and ring the number for approximately 30 seconds. 
Response Message Button - makes a non-verbal response to a 
SOHVA call (appears in the display of the calling telephone). 
l’Fansfer/Conference Autodial Button - enables you to pre- 
select telephones to which calls are frequently transferred, al- 
lowing a single-key transfer of calls. 
Secure Off-Hook Voice Announce (SOHVA) Button - allows 
you to deliver a SOHVA call. With this button you can decide, 
after hearing a busy signal, whether the called party should be 
interrupted in a SOHVA manner. 
If so, you can press the but- 
ton and initiate a SOHVA call. 
To select any of the special purpose buttons, proceed as follows: 
l press ITCM, 
l dial+#Atl, 
l press programmable button for button location, 
l dial feature code for button, 
7 = ASSIST button, then dial O-9 to choose 
pre-programmed message, or dial d to choose 
ASSIST message 
# = AUTOMATIC REDIAL button 
5 = RESPONSE MESSAGE button, then dial O-9 to 
choose pre-programmed message 
6 = TRANS/CONP autodial button (then dial extension) 
8 = SOHVA button 
l press TranslConf, then press another programmable but- 
ton location and dial the next feature button storage code 
(keep repeating this step until desired buttons are 
programmed), 
q 
l press SPKR to end, 
l label button locations. 
:I:, 
;.: 
.:: 
..:. 
56  
						

							This quick reference guide provides you with a list of the feature 
dialing codes used on the Americom digital telephone system. 
FEATURE Ilotumon... I Toturnoff... I 
I 
I 
CM**4+3(tone3) 
I I 
I 
57  
						

							Troubleshooting Your Telephone 
Should your Americom telephone fail to operate properly, or if 
you do not understand why it is operating in a certain manner, 
review the following list of symptoms and causes for help. 
SYMPTOM POSSIBLE CAUSE 
ITCM light flashing 
HOLD light flashing 
MUTE light on 
SPKR light 
on steady, Your messaging is set. Dial ITCM, 
then#O2andhangup. 
Another telephone has activated your 
message waiting light. 
Press ITCM, and then press HOLD 
to retrieve message. This action will 
call party who activated light. Once 
you have received message, party 
who activated light (while still talking 
to you) must press ITCM to turn off 
the light. 
MUTE is activated. 
To cancel, press MUTE. 
Background music feature activated 
even though you may not have back- 
ground music provided. 
Dial ITCM, then ## 1 and hang up to 
cancel. 
Error Tone 
(three steady tones) 
If you cannot receive 
a voice announce call. May occur when incorrect buttons are 
pressed during autodial or speed dial 
programming. For example, if a but- 
ton has a line assigned to it, it is not 
available as a programmable button 
and an error tone sounds if it is 
pressed during programming. 
Voice announce block has been 
activated. 
To cancel (if desired), dial ITCM, 
then # 2. 
58  
						

							Glossary 
A 
All-call paging: Paging through the intercoms of all stations 
in the system. 
Assist button: A button that you can program that will let you 
send a message requesting assistance to the LCD of another 
telephone. 
Automatic callback: System will ring a calling telephone 
when a busy called telephone becomes idle. 
Automatic dialing (or Autodialing): Using programmable but- 
tons to store numbers for one- or two-button dialing. 
Automatic redialing: Turning on a program that automat- 
ically mdials the last number dialed once a minute for 10 
minutes. 
C 
Call forward: Designating another telephone to receive inter- 
com calls normally directed to the user’s telephone. 
Call park: Placing an active call at a particular telephone in 
system hold (park orbit) and retrieving it by any telephone. 
Call pickup: Answering a call at one telephone when it is ring- 
ing at another telephone. 
Call transfer: Transferring a call from one station to another. 
The transfer can be screened, i.e., you find out who is calling 
and announce them to the party being called; or unscreened, 
i.e., you transfer the call without identifying the calling party to 
the called party. 
Central message desk: A station that has been assigned to 
control message waiting lights and deliver messages to other 
stations in the system. 
Class of Service programming: Customized programming of 
your system by the installer that establishes the basic operating 
parameters of the system and individual stations. 
D 
Departmental station operation: The operation of stations 
that are organized into departments. 
Direct Inward Station Dialing (DISD): This feature allows 
an outside party to call an intercom station directly without an 
attendant’s assistance. 
Direct Station Selection/Busy Lamp Field (DSS/BLF): 
Using one button to place intercom calls; the button is some- 
times referred to as a DSS button. Busy lamp field or BLF is a 
term for a light that identifies current call status of DSS station. 
59  
						

							Do not disturb: A mode that disables incoming call ringing 
and intercom calling. 
Dual Tone Multiple Frequency (DTMF): The tones made by 
your telephone when you dial. 
Dynamic line button: System temporarily assigns a normally 
unassigned line to an idle line button for certain call handling 
operations. 
E 
Exclusive hold: Only the telephone placing the call on hold 
can retrieve it. 
Executive override: Breaking into a conversation at a busy 
called telephone. This intrusion is announced by several quick 
tone bursts over the conversation. 
H 
Handsfree answer inhibit: A telephone can be set to block 
voice calls sent to it over the speaker. 
Hookflash: Action that occurs when the TAP button is 
pressed. Needed for activating host system features. 
Hookswitch: The switch on a telephone which, when 
depressed manually or by the handset, disconnects a call. 
K 
Keypad: Buttons 0 through 9, +# and # used for dialing. 
L 
Last number redialing: Automatically dialing the last num- 
her dialed. 
M 
Messaging: Turning on a telephone lamp to let the user know 
that a message awaits pickup and leaving a message on the dis- 
play of a telephone that gives information on your status. 
Mute: A fixed feature button that keeps a distant party from 
hearing your conversation. This button also lets you adjust the 
telephone display contrast from light to dark. 
N 
Night transfer: Transferring incoming calls to a particular sta- 
tion(s) for off-hour answering. 
P 
Personal ringing tones: A telephone can be arranged to ring 
in one of six distinctive tones. 
60  
						

							Prime line: A line designated to a particular telephone and 
automatically selected when the handset is lifted. 
Programmable buttons: Each telephone or station has but- 
tons that can be user-programmed for autodialing numbers or 
feature codes, or other special purpose dialing requirements. 
Pulse/Tone switching: Changing from pulse/rotary dial sig- 
nals to tone/DTMF signals. 
R 
Response messaging: Responding non-verbally to a calling sta- 
tion by pressing a programmed button that sends a message to 
the calling station’s display. 
Ringing line preference: An automatic connection to any out- 
side line ringing at the station when the station handset is taken 
off-hook. 
S 
Saved number redialing: Saving a last manually dialed num- 
ber for later autodialing. 
Secure off-hook voice announce: A private announcement 
that can be made to a busy party which they hear through the 
receiver of their handset. 
Speed dialing: Autodialing using the keypad buttons. Speed 
dialing can be station calls (personal and accessed by only one 
specific user) or system calls (numbers used and accessed by 
anyone in the system). 
T 
TAP: Depending on your system’s programming, this button 
gives you a fresh dial tone or activates a hookflash. 
Tone call: A ringing intercom call. 
TYans/Conf: A fixed feature button that allows you to transfer 
outside calls and set up conference calls. 
V 
Voice call: A verbal intercom call. 
Voice announce blocking: A telephone can be set to block 
voice calls sent to it over the speaker. 
Z 
Zone paging: Paging through the intercoms of some stations 
or departments in the system. 
61  
						

							Publication Index 
Index 
Abbreviations, LCD Display ......................... 
Account Codes, Entering ........................... 
Adjusting The Display Contrast ....................... 
Answering Calls At Monitored Stations ................... 
Answering Intercom Calls .......................... 
Answering Night Transferred Calls ..................... 
Answering Outside Calls ........................... 
Assist Button Messaging ........................... 
Autodial And Speed Dial Numbers, Storing ................. 
Automatic Call Back ............................. 
Automatic Dialing .............................. 
Automatic Dialing, Progr amming For .................... 
Background Music, Using .......................... 
Blocking Voice Announce Calls ....................... 
CallForwarding ................................ 
callwaiting .................................. 
Camping At Another Telephone And Waiting For An Answer (Call Waiting) 
Camping At Another Telephone And Waiting For An Automatic Call Back 
conferenclngcalls .............................. 
Departmental Station Operation ....................... 
Dialing Automatically ............................ 
Dialing Manually ............................... 
Display Contrast, Adjusting The ....................... 
DoNotDisturb ................................ 
DSS Numbers, Storing ............................ 
Entering Account Codes ........................... 
Executive Override .............................. 
Feature Buttons, Storing ........................... 
Feature Buttons, Storing The Special Purpose ................ 
Forwarding Calls ............................... 
Glossary.. .................................. 
Handling Recalled Hold Calls ........................ 
Holding Calls ................................. 
Identifying Your Telephone ......................... 
Intercom Calls ................................ 
Knowing Your Telephone ........................... 
LCD Displays, Abbreviations ........................ 
LCD Messaging ................................ 
Lights, Understanding What They Mean ................... 
Lime Groups, Using .............................. 
Making A Call Non-Private .......................... 
Making A Call Pick-Up ............................ 
Making A Secure Off-Hook Voice Announcement .............. 
MakingCalls ................................. 
Making Intercom Calls ............................ 
Message Waitng Light Messaging ...................... 
Messages, Sending And Receiving Non-Verbal ............... 
Messaging, Assist Button ........................... 
Messaging, LCD ............................... 
Messaging, Station-To-Station ........................ 
Monitoring a Conversation Between Two Telephones ............ 
:2s’ .26 
.7 
.6 
.7 
6 
:46 
SO 
.15 
SO 
.48 
.42 
.27 
.29 
.16 
.16 
.15 
.24 
34 
.lO 
.lO 
.26 
38 
52 
.28 
.17 
.54 
.56 
.29 
.59 
21 
.19 
.31 
.6 
.2 
14: 
.4 
.12 
.31 
.8 
.18 
.lO 
.14 
.43 
.43 
.46 
.45 
.47 
.32 
62  
						

							Publication index 
Muting Your Telephone ............................ 
.33 
Ncxd’riv&.C& ............................... 
.31 Operating Your Telephone As A Departmental Station ............ .34 
Other Telephone Features, Using The .................... 
.26 
Overriding ACaR ............................... 
.17 
Paging Announcement, Sending A ...................... 
.36 
Personal Ringing Tones. Setting Your .................... 
.40 
Pick-Up, Call .................................. 
8 
Privacy Release ................................ 
.31 
Programming For Automatic Dialing ..................... 
.48 
Programming Your Telephone ........................ 
.48 
PulseAndToneDialing ............................ 
.41 
Queuing ..................................... 13 
Quick Reference Guide, Using Your ..................... .57 
Recahed Hold Calls, Handling ........................ 
.21 
Redialing ................................... 
.ll 
Responding To A Secure Off-Hook Voice Announcement ........... 8 
Secure Off-Hook Voice Announcement, Making A ............. 
.18 
Secure Off-Hook Voice Announcement, Responding To ........... 8 
Sending APaging Announcement ...................... 
.36 
Sendiig And Receiving Non-Verbal Messages ............... .43 
Service Observing .............................. 
.32 
Setting A Do Not Disturb Condition At Your Telephone ........... .38 
Setting The Volume Control ......................... 
.40 
Setting Your Personal Ringing Tones ..................... .40 
Station-To-Station Messaging ........................ .47 
Storing AutodialAndSpeedDialNumbers ................. SO 
Storing DSS Numbers ............................ 52 
Storing the Feature Buttons .......................... 54 
Storing The Special Purpose Feature Buttons ................ 
.56 
Switching The Dialing Mode Between Pulse And Tone ........... .41 
Transferring Calls ............................... .22 
Troubleshooting Your Telephone ....................... .58 
Understanding The LCD Displays ....................... v 
UnderstandingWhatTheLightsMean ..................... 4 
Using Background Music ........................... .42 
Using Line Groups .............................. .12 
Using The Auxiliary Jack ........................... .66 
Using The Other Telephone Features ..................... .26 
UshgThisGtide ................................ 1 
Using Your Quick Reference Guide ..................... .57 
Using Your Telephone For Conference Calls ................. .24 
Using Your Telephone To Answer Calls .................... 6 
UsingYourTelephoneToMakeCalls .................... .lO 
UsingYourTelephoneToPlace.CallsOnHold ............... .19 
Using Your Telephone To Transfer Calls ................... .22 
Voice Announce Blockiig .......................... .27 
Waning For A Line (Queuing) ........................ .13 
63