Comdial Americom LCD Speakerphone System Instructions Manual

							usmg Your I erepnone I 0 Mane 1/a/15 
Making Intercom Calls 
You can dial an intercom call manually from the keypad or 
automatically using a direct station select (DSS) button that you 
have previously programmed. There are two methods for making 
an intercom call. One causes your voice to sound out at the called 
telephone. The other causes the called telephone to ring. Your 
system programmer can set the system to deliver either tone-first 
or voice-first calling, although all systems have tone-first as the 
default condition. :- 
:; 
Keep in mind that whatever the system setting is, a called party 
can set a voice announce block condition at his or her telephone 
to prevent all voice announce calls. 
(The following instructions assume a tone-first default setting. 
Any user can change a call to voice signalling for that call simply 
by pressing the ITCM button again after dialing the extension 
number or by pressing the DSS button again.) 
To manually cause the other telephone to ring (tone calling), 
l press ITCM, 
l dial extension number (called telephone will ring). 
To tone call automatically, 
l press DSS button (called telephone will ring). 
(The following instructions assume a voice-first default setting. 
Any user can change a call to a tone signallingfor that call simply 
by pressing the ITCM button again after dialing the extension 
number or by pressing the DSS button again.) 
To voice call manually, 
. press ITCM, 
l dial extension number, 
l speak your announcement. 
To voice call automatically, 
l press DSS button, 
l speak your announcement. 
14  
						

							Using Your Telephone To Make Calls 
Camping At Another Telephone And Waiting For 
An Automatic Callback 
If the telephone you have called on the intercom line is busy or 
rings with no answer, you can have the system ring your telephone 
when the called station becomes idle (if it was busy) or when there 
is any activity initiated at that telephone (if it rang with no answer . 
before). 
To camp on at a busy station, 
l press CAMP. 
Your telephone immediately hangs up. When the telephone you 
called becomes idle, your telephone will ring with five short tone 
bursts. When you hear this, 
l press ITCM. The other telephone will start ringing. 
If you do not press ITCM within the set time limit, the callback 
is canceled at that time; however, you can cancel automatic 
callback at any time before your telephone sounds the tone bursts. 
To do this, 
l press ITCM and dial # 6. 
To camp on at a station for which you hear ringing but receive no 
answer, 
l dial +K 6. Callback will occur after any activity is in- 
itiated at dialed station. You may cancel the camp-on 
condition at any time by pressing ITCM and dialing # 6. 
NOTE: If you make a call in the voice-announce mode and receive no 
amwer at the called station, press ITCM before dialing t 6 in 
order to camp on ot that station. 
To camp on at a station with a Do Not Disturb condition set, 
l press CAMP. A callback will occur when called station 
is no longer set in the Do Not Disturb mode. 
SoHvh 202 Is Busy CAMP 
NEXT 
15  
						

							Using Your Telephone To Make Calls 
Camping At Another Telephone and Waiting For 
An Answer (Call Waiting) 
If the telephone you have called is busy, you can send a call 
waiting tone to a busy telephone and wait on the line for an answer. !( 
: . 
To do this when you hear a busy signal, 
l press NEXT, then press CWAIT, 
0 remain on line awaiting a reply. 
Called party will hear a short tone burst. They can either place 
thh current call on hold or hang it up and then answer your 
. 
Display 1 
D-1 
Display 2 
202 Is Busy 
CWAIT OVER MSG 
76  
						

							Using Your Telephone To Make Galls 
Overriding A Call 
If the telephone you have called is busy, you can break into the 
conversation at that telephone if the installer-programmer has 
enabled the executive override feature at your telephone. 
You can also override a Do Not Disturb condition at another 
telephone if the installer-programmer has enabled the DND over- 
ride feature at your telephone. ., 
To perform an executive override, 
l make call and hear a busy signal, 
l press NEXT, then press OVER (several short tone bursts 
will be heard by all parties), 
0 join in-progress call. 
To override a Do Not Disturb condition at another station, 
l press OVER to disable the Do Not Disturb condition at 
the called station, 
0 
speak your announcement (if in voice-first mode) or hear 
ring-back tone (if in tone-first mode). 
Display 1 
DYJg 
Display 2 
B=ja 
Display 3 
202 In DND 
::. 
: 
:..-:. 
n .I. CAMP 
17  
						

							Using Your Telephone To Make Ca//S 
Making A Secure Off-Hook 
Voice Announcement (SOHVA) 
You can make a voice announcement to another station that is 
off-hook and busy on a call if the system is arranged to provide 
this feature. Your telephone provides a SOHVA button for your 
use. It will allow you to decide whether to deliver a SOHVA 
message or hang up when you hear an intercom busy tone. 
Make a SOHVA announcement using the SOHVA button 
as follows: 
l make intercom call and hear busy tone, 
l decide whether to interrupt or not, 
. 
if you decide not to interrupt the called party, hang up, 
q 
l to interrupt, press SOHVA button and hear several 
quick tone bursts, 
0 
make announcement (busy tone means that the called 
telephone is in speakerphone mode and you cannot 
make announcement, that your SOHVA has been 
denied through system programming, or that the 
called party has voice announce block enabled), 
. 
wait on line for reply (called telephone may send non- 
verbal reply to your display and then disconnect from 
your telephone). 
NOTE: The caller cannot control how the announcement is received. 
This depends upon the equipment used and class-of-service 
programming. 
John Is Busy SCHVA 
CAMP NEXT 
/,‘., :: 
j.::‘ 
‘1. :‘ 
c,, : 
18  
						

							Usina Your TeleDhone To Place Calls On Hold 
Holding Calls 
You can place a call on hold and pick it back up a short time later. 
With a regular hold, you can pick up the held call or another user 
can pick it up at another telephone if that telephone shares the held 
call line with your telephone. With an exclusive hold condition, 
you must pick the held call up at your telephone as no other 
telephone has access to it. 
You can also answer and place on hold a call that is on a line that 
does not appear at your telephone (calls that are parked or trans- 
ferred to you, for instance). You can even place a call on hold at 
another telephone or on hold in the system so that anyone can 
answer it. 
After a call has been on hold for the period of time (set by the 
installer of your system), the system will cause three short tone 
bursts to sound at your telephone and the flash rate of the line 
button becomes faster. If the call is on exclusive hold, it will 
revert to manual hold after the hold recall time period. 
To place a call on hold, 
l press HOLD. 
To retrieve a held call, 
l press line button of the held call (with flashing light). 
To retrieve a call that you answered and placed on hold but for 
which you have no line appearance (for instance, a call that was 
transferred to you), 
l press TAP. 
To place a caIl on exclusive hold, 
l press HOLD twice. 
To retrieve exclusive hold, 
l 
press line button of held call (with flashing light), 
q 
l press TAP (if station does not have line appearance). 
19  
						

							Using Your Telephone to r/ace c;aiis wn nom 
To place a call on hold at another telephone (directed hold), 
l while on line, press ITCM, 
l dialX90, 
l dial extension number of telephone to receive held call. 
You can pick this call back up if you need to. To do this, 
l dial #4, 
l dial extension number of that telephone, 
l service call as desired or press SPKR to hang up. 
To pick up a call that was placed on hold at your telephone by a 
user at another telephone, 
l press ITCM and dial # 9 0. 
To place a call on hold within the system where it can be answered 
at any telephone in the system (parking a call in orbit), 
l while on the call, press ITCM *, 
l dial code for park location (orbit) (91- 99 for orbit l-9), 
l remember the code for later use or make it known to 
those who need to know in order to retrieve the call. 
To retrieve a call that was placed on hold in the system (parked), 
l from any station, press ITCM #, 
l dial code for orbit 1 - 9 (91- 99). 
20  
						

							Using Your Telephone To Place Calls On Hold 
Handling Recalled Hold Calls 
After a call has been on hold for the period of time (set by the 
installer of your system), the system will cause three short tone 
bursts to sound at yo::- i ;:?phone and the flash rate of the line 
button becomes fastL;, 
If the call is on exclusive hold, it will revert to manual hold after 
the hold recall time period. If the call is parked on hold, either at 
another phone or in orbit within the system, it will also revert to 
manual hold after the hold recall time period. When calls on 
exclusive hold or calls parked on hold revert to manual hold, you 
will hear three short tone bursts. Calls that revert to manual hold 
can be picked up from any phone in your line group. 
If a line was placed on manual hold, exclusive hold, directed hold 
or park orbit and that line is recalling, 
l press HOLD to place the call on hold at your station and 
restart HOLD timer, 
Il 
l press ANS to retrieve the call. 
Recall 
Ll HOLO 
ANS 
21  
						

							Using Your Telephone To Transfer Calls 
Transferring Calls 
Transferring calls is the process whereby you answer a call at your 
telephone and transfer it to another telephone. You can do this in 
one of two ways. If you first identify the caller to the party to 
receive the transfer, thus giving that user the opportunity to 
prepare for the call, you have made a screened transfer. If you 
transfer the call without first announcing it, you have made an 
unscreened transfer. 
If the telephone to which you are transferring the call is busy, you 
must recover the calI yourself or take one of several options that 
may be available at your telephone. Also, if a transferred call is 
not answered after a certain length of time (as set by the system) 
it recalls to your telephone. Again, there are several options that 
you have available for servicing the returning call. 
To screen and transfer a call to another telephone in the system, 
0 answer call, 
l press TRANWONF (caIl is automatically placed on 
hold), 
l dial extension number of telephone to receive transfer or 
press DSS button for that extension, 
l when intercom party answers, announce call, 
l press SPKR to disconnect, or hang up. Intercom party 
then has the call. 
If the intercom party is busy, take one of the following steps (if 
made available at your telephone by installer programming): 
. press RECON t 
0 return to the call yourself, 
l press SOHVA to allow you to tell the intercom party that 
a call awaits, 
. press CAMP to camp-on the calI at another station, 
. press OVER to all ow you to join the intercom party’s 
current conversation. 
22 
:  
						

							using Your Telephone To TranStt?r Calls 
To transfer an unscreened call to another telephone in the system, 
0 answer call, 
l press TRANSKONF (call is automatically placed on 
hold), 
l dial extension number of telephone to receive transfer or 
press 
DSS for that extension, 
l press SPKR to disconnect, or hang up. Intercom party 
then has the call. 
NOTE: Unscreened tran.$ers camp-on at busy telephones and wait to 
be answered. Each call automatically rings the telephone as 
soon as it becomes idle. 
If a transferred call is not answered and then returns to your 
telephone, you can take one of the following steps: 
l press SEND to te-transfer the call, 
l press HOLD to place the call on hold at your telephone, 
l press ANS to return to the call. 
Display 1 
202 Is Busy WVA CAMP 
NEXT 
Display 2 
Recall Display 
Recall Sll L2 SEND HOLD 
ANS 
23