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Comdial Americom Digital Telephone System Instructions Manual
Comdial Americom Digital Telephone System Instructions Manual
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Table 3. Display Summary (continued) Display Type When Displayed Call Timer Begins during dialing and displays for 10 seconds after hang-up. To recall display for last com- pleted call, press HOLD key. Calling Station The display shows extension number or name of calling Conference Calls 1 m this shows up in display. When conferencing with lines, 1 I When conferencing with other numbers of the stations. stations, the display shows the Dialed Numbers show all dialed Then, afier approximately Access Codes:
Table 3. Display Summary (continued) When Displayed Display Contrast Adjustment v Display after holding down Mute bu:i ;g;;eyds. I Do Not Disturb -1 Display shows “Do Not Disturb” when feature is active. Hold Recall Feature When a timed hold recall occurs, Last Number Redial c When last number dialed is lhd and&&d number. redlaled, display shows selected I Line Queuing 51
Table 3. Display Summary (continued) Display Type When Displayed Line Selection When line is selected for calling or when ringing line is answered. Lines can be programmed to dis- play numbers or names, i.e. WATS. Mute Display shows when feature is ac- Paging Display for zone paging (paging 1 /Tuel all stations). Display for all-call page (paging Programming for Autodialing and Station 51 v After you enter location, this ap- pears in display. v After you enter line, this appears in display. 1w Display after you dial the number. 52
Table 3. Display Summary (continued) Display Type When Displayed Saved Number Redial w When a number is saved, display shows that feature is active. When saved number is dialed, display shows selected line, then shows dialed number. Service Observing r$GEzGq When using service observing, the names or extension numbers of two stations show up in display. Station Identification m,,, Pressing SPKR or MNTR when your station is idle causes your ex. tension number, port number and station name to show up in the dis play. X = extension number Y = port number Z = station name System Clock And Calendar Always displayed as top line of v display. NOTE: Date and time are set by attendant as part of system programming. 53
Table 3. Display Summary (continued) Display Type When Displayed NOTE: The following are exclusive attendantfunctions. System Clock Setting Displayed when setting date and p time. System Speed Dial w After you dial ITCM +N # 0 2, this appears in display. After entering storage location, one of these messages appears. After pressing #to clear current r entry. Night Transfer -1 After you dial ITCM +k# 0 3, this appears in the display. Appears in display if you dial 1 to w enable. * m Appears in display if you dial 2 to disable. 54
Table 3. Display Summary (continued) Display Type When Displayed Music On Hold p After you dial ITCM % # 0 4, this appears in display. Appears in display if you dial 1 to -1 enable. v Appears in display if you dial 2 to disable. LCD Messaging u Tue 1 xx ‘hue 1 YMYYYYY 3:05 Tue 1 Back At 3:05 After you dial ITCM +R # 0 5, this appears in display. After you dial the message nmn- ber. The message shows up in the dis- play when you enter it. When you dial 10 and 20, these preprogrammed messages show up in the display. 55
Table 3. Display Summary (continued) Display Type Station Names When Displayed p After you dial ITCM +f+ # 0 6, this appears in display. After you select station port to be programmed, current entry shows New station name appears in dis- Station Message Detail Accounting (SMDA) Printout After you dial ITCM +k # 0 7, this appears in display. Then these report names appear in display as you enter the number correspond- ing to each ont. l# = Station Report 2# = Line Report 3# = Dept Report 4# = Account Report 5# = Auto Report 6# = Print Records 7# = Delete Records O# = DCD Report 8 = Free Recs XXXXX 9 = Abort Print 56
Glossary A All-call paging: Paging through the intercoms of all stations in the system. Assist button: A button that you can program that will let you send a message requesting assistance to the LCD of another telephone. Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle. Automatic dialing (or Autodialing): Using programmable but- tons to store numbers for one- or two-button dialing. Automatic redialing: Turning on a program that automatically red& the last number dialed once a minute for 10 minutes. C Call forward: Designating another telephone to receive inter- com calls normally directed to the user’s telephone. Call park: Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone. Call pickup: Answering a call at one telephone when it is ringing at another telephone. Call transfer: Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and armounce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called pafly. Central message desk: A station that has been assigned to control message waiting lights and deliver messages to other stations in the system. Class of Service programming: Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations. D Departmental Station Operation: The operation of stations that are organized into departments. Direct Inward Station Dialing (DISD): This feature allows an outside party to call an intercom station directly without an attendant’s assistance. 57
Direct Station Selection/Busy Lamp Field (DSSIBLF): Using one button to place intercom calls; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. Do not disturb: A mode that disables incoming call ringing and intercom calling. Dual Tone Multiple Frequency (DTMF): The tones made by your telephone when you dial. Dynamic line key: System temporarily assigns a normally un- assigned line to an idle line button for certain call handling operations. E Exclusive hold: Only the telephone placing the call on hold can retrieve it. Executive override: Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. H Handsfree answer inhibit: A telephone can be set to block voice calls sent to it over the speaker. Hookflash: Action that occurs when the TAP button is pressed. Needed for activating host system features. Hdokswitch: The switch on a telephone which, when depressed manually or by the handset, disconnects a call. K Keypad: Buttons 0 through 9, % and # used for dialing numbers. L Last number redialing: Automatically dialing the last number dialed. M Messaging: Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status. Mute: A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark. 58
N Night transfer: Transferring incoming calls to a particular sta- tion(s) for off-hour answering. P Personal Fipging tones: A telephone can be arranged to ring in one of four distmctive tones. Prime line: A line designated to a particular telephone and automatically selected when the handset is lifted. Programmable buttons: Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements. Pulse/Tone switching: Changing from pulse/rotary dial signals to tone/DTMF signals. R Response messaging: Responding non-verbally to a calling sta- tion by pressing a programmed button that sends a message to the calling station’s display. Ringing line preference: An automatic connection to any out- side line ringing at the station when the station handset is taken off-hook. s Saved.number redialing: Saving a last manually dialed number for later autodialing. Secure off-hook voice announce: A private announcement that can be made to a busy party which they hear through the receiver of their handset. Speed dialing: Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). T TAP: Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash. Tone call: A ringing intercom call. Trans/Conf: A fixed feature button that allows you to transfer outside calls and set up conference calls. 59