Comdial Americom Digital Telephone System Instructions Manual

							Holding Calls 
Manual Hold 
To place a call on hold, 
l Press “OLD . 
0 
To retrieve a held call, 
l Press line button with flashing light, 
o Press TAP if station does not have line appearance. 
Exclusive Hold 
This means that only you can retrieve the held call on your 
telephone. 
To place on exclusive hold, 
0 Press 
0 “OLD twice. 
To retrieve exclusive hold, 
e Press line button with flashing light. 
ma 
l Press 
0 TAP if station does not have line appearance. 
Direct Station Hold (parking a call to a station) 
To place a call on direct hold, 
e While on line, press 
0 rrCM . This places the outside call 
on hold. 
e 
Dial a @ @ plus the extension number of 
the station receiving park 
Continued on neti page.... 
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							Direct Station Hold (continued) 
To retrieve a direct hold call, 
l From the hold receiving extension, 
did@@@. 
To cancel a direct hold call from station that placed call on hold, 
l Dial (*‘,@ pl us extension number of the station 
holding the call. Doing this reconnects you to the outside 
line. 
Call Park (parking a call to an orbit) 
To park a call in one of nine orbits, 
l While on line, press @a* 
l Dial a park zone access code (91 through 99). 
To retrieve a parked call, 
o From any station, press (%$a* 
o Dial the park zone access code (91 through 99). 
Hold Recall Feature 
After a preprogrammed length of time, a call placed on hold will 
automatically ring back to the telephone that placed it on hold. 
If the call is on exclusive hold, it will revert to manual hold after 
the hold recall time period. The call can then be retrieved by 
anyone with that line appearance. 
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							Transferring Calls 
When transferring a call you can either identify the caller before 
you transfer (screened) or you can transfer the call without 
identifying the caller (unscreened). 
Screened Transfer 
To screen and transfer a call to another station in the system, 
l Answer call. 
l 
Press CONF . 
et3 Call is placed on hold automatically. 
l Dial extension number of party to be transferred to. 
mia 
, 
Press DSS button for one-button intercom calling. 
l When intercom party answers, announce call. 
l Hang up handset. 
If the called party is busy or does not answer, 
* Press KM t0 EtrkVe Cd. 
ci3 
Unscreened Transfer 
To transfer an unscreened call to another station in the system, 
l Answer call. 
l Press 
e COW . Call is placed on hold automatically. 
l Dial extension number of party to be transferred to. 
am 
Press DSS button for one-button intercom calling. :, 
8.:: : .: 
.: 
Continued on next page . . . 
21  
						

							Unscreened Transfer (continued) 
? Hang up handset. 
NOTE: If the station to which unscreened transfers are made is busy, 
the transjierred calls will camp-on at the station. Each call will 
automatically ring the station when it becomes idle. 
l 
If a transferred call is not answered after a preprogrammed 
time, it will ring back to your station. 
l Answer by pressing flashing line key. 
Transfer Recall to Tandem Attendants 
If your system is programmed for this feature, unanswered trans- 
ferred calls will recall to both-attendants at stations 10 and 12. 
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							Making Conference Calls 
Five-Party Conference Calls 
You can make conference calls that encompass up to five parties, 
including you as the originating station, in any combination of 
outside lines and inside stations. For example, you can conference 
three outside lines and two inside stations or four outside lines 
and one inside station or five inside stations - the combinations 
are up to you. 
To set up a conference call that includes either outside lines and 
inside stations, or just inside stations, 
1. Make first call 
2. Press 
e3 =ONF . (Call is placed on hold automatically.) 
3. Make next call. 
4. Press 
c-3 COW to establish conference. 
5. Repeat steps 2 - 4 to add up to two more parties. 
NOTE: When setting up a conference call with outside lines and inside 
stations, you must call the outside lines first. 
To continue the conference with the last conferee after three 
outside lines have dropped out of the conference, 
l Press the line button of the remaining party. 
To drop outside lines from the conference, 
l Press HOLD to put all lines on HOLD before the caller 
hangs up. Not doing this will result in a tone sounding in 
the handset receiver, interrupting the remaining conferees. 
l To retrieve lines from HOLD and bring them back into 
the conference, repeat steps 1 - 5 above. 
NOTE: If all the con&erence circuits are busy, you will not be able to 
add a party to the conference. The message “Conference Full” 
will appear in your display. 
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							Unsupervised Conference Call 
Dropping out of a conference call and leaving outside lines in the 
conference is known as an unsupervised conference call. 
You can do this only when you are involved in a three-party 
conference call. 
To drop out of a conference call, dial 
0 # and hang up. 
NOTE: Conference volume levels are dependent upon the 
quality of the external lines. 
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							Messaging 
Message Waiting Light 
If your station has been designated as a central message desk, you 
can turn on the message waiting light (above HOLD) of any 
telephone from your station to let the user know that a message 
awaits pickup. 
To receive a message at an alerted station, 
l Observe flashing light. 
l Lift handset. 
l Press @em . 
l Connection to station that left message is.automatic. 
To turn on the message waiting light, 
l Press@=@. 
l Dial extension number of station to be alerted. The mes- 
sage waiting light of called station will flash. 
To turn off the message waiting light, 
l Press @a@. 
e Dial extension number of station that was alerted. The 
message waiting light of called station will turn off. 
To turn off the message waiting light during message-delivering 
conversation. 
0 Press lTcy . 
0 
NOTE: Any station, ifprogrammed with “Message Wait Originate,” can 
have this messaging kapability. 
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							LCD Messaging 
System-supplied messages can be set at a station to be received 
or displayed by a calling LCD speakerphone. These messages 
give information on the status of the telephone user. 
In the back of this guide there is a list entitled “LCD Messages.” 
Fill it in with the messages you have created and then make sure 
you distribute the list of messages to everyone in your group. 
To turn on message, 
l Press @a@@ . 
l Dial the desired code number from your message list. The 
default messages of “Back At” and “Call” may be used: 
For default message 1, which is “Back At,” dial time 
in twelve-hour format using the # as a colon. 
For default message 2 which is “Call,” dial 
telephone number of where you will be. 
l Press @or0 
MNTA . Intercom light flashes steadily. 
To turn off message and your intercom light, 
l Press @a@@ . 
Response Messaging 
When you receive a secure off-hook voice announce or an inter- 
com call, this feature lets you send a message back to the calling 
station. 
The response messages are preprogrammed by you, stored at 
individual stations and sent by pressing a programmable button 
designated for sending response messages. 
NOTE: When you send a response message, the calling party will be dis- 
connected. 
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							Station-To-Station Messaging 
When a station-to-station call is made and no one answers, the 
caller may leave a message by activating the BLF light at the 
called station if the calling station is stored as a DSS /BLF at the 
called station. 
To turn on message light, 
l Make intercom call. If there is no answer: 
0 
Dial a @ . BLF light at called station turns on. 
To turn off message light, 
l Press @(jQa . 
l Dial extension number of station to turn off messagelight. 
To answer messaging, 
l Press DSS associated with lighted BLF light. 
If the calling station is not stored as a DSS at the called station, 
then the call will transfer to the central message desk, if 
programmed. Then the central message desk (usually the 
attendant’s station) can light the message waiting light of the 
originally called station. 
Assist Button Messaging 
By using a programmed assist button on your telephone, you can 
send a message to your supervisor, asking for assistance. 
To send a message for assistance, 
l Press ASSIST button. 
l If you have not programmed the extension number of the 
station you need help from, press the DSS button that is 
assigned to that station after pressing the ASSIST button 
l If assisting station is idle, tone burst sounds and message 
appears in display. If it is busy, message appears when it 
becomes idle. 
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							Programming Your Telephone 
Autodial Programming 
Autodial is a feature that lets you: 
l Dial lengthy numbers using one or two buttons. 
l Store frequently used feature codes. 
Autodial can be stored: 
l At a blank programmable button, or 
l On a secondary level under a DSS button. 
Before you begin programming, write down: 
l The line(s) you will use to access the number. 
l The number or feature code you are storing. 
As you program numbers, fill in the identification strips on your 
telephone. Write first level numbers on the ID strips and secon- 
dary numbers on the index pullout directory in the front of your 
telephone. 
Because the programming steps for outside numbers, intercom 
numbers and feature codes vary slightly, they appear here as 
separate steps. 
Programming Outside Numbers 
Press programmable button you want for storage. 
Press your line button or 0 (for last line used or prime line, 
if assigned). 
Dial the numbers to be stored: 
You can enter up to 16 digits. 
All digits on the keypad are valid. 
You may need a pause between numbers to compensate 
for differences in response time between your system and 
the host system. If you do, press the HOLD button to insert 
a pause. Then, continue dialing. 
Continued on next page . . 
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