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Comdial Americom Digital Telephone System Instructions Manual
Comdial Americom Digital Telephone System Instructions Manual
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Autodial Programming (continued) Programming Outside Numbers (continued) l If your system is behind a host system that needs a hookflash to access a feature, press the TAP button. Then, continue dialing. 5. To continue storing, press the TRANWCONP button and repeat steps 2-4. 6. Press@ o@ to end. You can store an autodial number under a DSS button. Just repeat steps l-6, using the programmable button mentioned in step 2. Programming Outside Numbers Using Line Groups Line groups are represented as 1,2,3, and 4 on the keypad. The table below shows the line group and its corresponding keypad number. 1 Line Group Keypad 9 1 81 2 82 3 83 4 To store a number using a line group: 1. Press @JaBa. 2. Press programmable button you want for storage. 3. Press either 1 (9), 2 (8 l), 3 (82), or 4 (83) on the keypad. 4. Dial the number you are storing. 5. To store another number, press the TRANSKONF button and repeat steps 2-4. I 6. Press @ or@ to end. Continued on next page .’ 30
Autodial Programming (continued) Programming Intercom Numbers (DRYBLF) 1. 2. 3. 4. 5. Press the DSS button you want for storage. Dial the intercom number to be stored. To store another number, repeat steps 2 and 3. Press @or@toend. Programming Feature Codes For convenience and quick access, you might want to store feature codes. Some examples of these are: l Call Forwarding (on and off) . CallPickup l Automatic Redialing To program feature codes, 1. Press @ama. 2. Press programmable button you are using for storage. 3. Enter the codes for the feature. Example: For Call Forwarding to a specific extension, press @ a @ and extension of telephone you want calls forwarded to. 4. To store another code, press the TRANWONF button and repeat steps 2 and 3. 5. Press@ or@ to end. NOTE: See Quick Reference Guide in back of this guide for complete feature code listing. 31 8’ :
Speed Dial Programming System Speed Dial Programming Using the keypad digits, you may store frequently used, numbers that are accessible by all the system’s users from their stations. Since these numbers can only be stored at your station (attendant), distribute a list of the numbers to the users. Before you program, make a list of: l The storage location you are using (01 through 99 on the keypad). l The line that the call will be stored on, i.e., your line, the intercom line, or a line group. l The telephone numbers or feature codes you are storing. To program system speed dial numbers: 2. Dial 01 through 99 for storage location. 3. Press @ to clear the current entry. 4. Choose the line to be used: - 90 = last line used or prime line (if assigned) - 01 - 32 = lines - ITCM = intercom - 91 through 94 = line groups 5. Dial the number to be stored (up to 32 digits); if you need a pause between numbers, press the HOLD button and continue entering the remaining digits. If you need a hookflash, press the TAP button and continue entering the remaining digits. 6. Press COW to continue entering numbers. e 7. Press@or@toend. 32
Speed Dial Programming (continued) Station Speed Dial Programming Using the keypad digits, you may store frequently used telephone numbers that only you will access. Before you begin, make a list Of: l The storage location you are using (0 through 9 on the keypad). l The line the call will go over. l The telephone numbers or feature codes you are storing. Use the directory in the pullout index tray in front of your telephone to store the list. To program station speed dial numbers, .: 1. 2. 3. 4. 5. 6. Press@aa@. Press a keypad button (0 through 9) that you are using for storage. Choose the line to be used: - 0 = last line used or prime line (if assigned) - line key - ITCM = intercom - 1 through 4 = line groups Dial the number to be stored (up to 16 digits); if you need a pause between numbers, press the HOLD button. Press COW e to continue entering numbers. Press@ or@ to end. Response Messaging Programming This program lets you set up a button to be used for making a non-verbal response to a SOHVA or an intercom call. The response appears in the display of the calling station. :. To assign a button for non-verbal response: 1. Dial@@@@. 2. Press the programmable button you want to use for mes- sage access. Continued on next page 33
Response Messaging Programming (continued) 3. Dial @. 4. Dial a message number (0 through 9). NOTE: The preprogrammed messages are created by you, the attenaimt. 5. Presseoretoend. System Clock Programming To program the system clock in the display for the current date and time: 2. Dial two digits (00-99) for year. 3. Dial two digits (01-12) for month . 4. Dial two digits (01-31) for day . 5. Dial two digits (00-23) for hour. 6. Dial two digits (00-59) for minute . 7. Press@ or@ to end. LCD Message Programming Your system gives you two default messages: “Back At. . .” and “Call . . .” In addition, you can add eight customized messages, or you can create up to ten messages if you decide not to use the two default messages. If you intend to create a response message to a voice announce, remember that this is also a message and that it uses one of your message locations. Continued on next page . . 34
LCD Message Programming (continued) 2. Dial a message location number (0 through 9). 3. Dial @ to clear current message. 4. Using Table 1, compose your messages by dialing the two-digit codes that relate to letters. 5. If you inadvertently wrote over the default messages, you -s can retrieve them by dialing 10 for “Back At” and 20 for “Cdl.” 6. To continue, dial a and repeat steps 2 through 4. 7. Press@or@toend. Example: Create a response message that will read as “TAKE MESSAGE” and program it into message location number 3. 5. 81,21,52,32 12 61,32,73,73,21,41,32 TAKE space ME S SAGE 6. @ 35
Table 1. Character Codes F 33 f 36 I 28 G 41 9 44 : 29 H 42 h 45 1 01 I 43 i 46 2 02
Station Name Programming If you have an LCD speakerphone, this feature lets you know who is calling you and lets the caller know that you are calling them. You can assign, to a station, either a personal or a group name that will show up in the user’s display or in the called party’s display or both. Typical names could be SRVC, MKTG 1, K SMITH. 1. 2. 3. 4. 5. 6. Select station to be programmed by dialing station number 10 through 57. Dial @ to clear current name. Using Table 1, compose your station name (up to 7 digits) by dialing the two-digit codes that relate to letters. Dial a to continue entering station names and repeat steps 2 through 4. Press@ or @to end. Assist Button Programming With this feature you can program an “assist” button on your telephone that will let you send a message to an LCD speaker- phone. By pushing this button you can let your supervisor know, with a tone and a station message display, that you need assistance with a problem caller. Then, after receiving the tone and the display message, your supervisor can join the call or monitor it through executive override or service observing. To program an assist button, 1. Press@aaa . 2. Press programmable button you want as assist button. 3. Dial @. 37 Continued on next page...
Assist Button Programming (continued) 4. 5. 6. 7. Dial O-9 to choose preprogrammed message. (See atten- dant for list of messages.) Dial @ to choose the system-provided message. (Sys- tem message = “ASSIST” plus name or extension number of station sending message. Name or extension is automat- ically added by system.) If one particular station must always receive message, dial extension number of that station; otherwise, skip to step 6. Label button. Press@or@ toend. 38
Using Miscellaneous Features Account Code Entry If you need to enter an account code for the SMDA report while calling a number, you can do so using this feature. However, code entry is voluntary, i.e. if you do not enter a code, the call will continue to go through. To enter account code: 1. Select line. The display on the LCD speakerphones will prompt for “Account Code” if programmed to do so. 2. Press@@@@ . 3. Dial account code. Listen for dial tone. 4. Dial number you are calling. NOTE: If you hear an error tone afer step 3, check the account code for vaIidity. Automatic Set Relocation With this feature, if you move your telephone to another location, you will be given a choice via the display prompt as to whether you want to keep the previous programming or use the program- ming in the new location. Background Music If supplied by your system, music can be set to play through your telephone speaker. To turn music ON: 1. Press @ (*7 a. Speaker light will turn on. 2. Adjust loudness of music with speaker volume control. To turn music OFF: 0 Press@@a.Speakerlightwilltumoff. ’ NOTE: Background music automatically turns off during calls. 39