Comdial Americom Digital Telephone System Instructions Manual

Holding Calls 
Manual Hold 
To place a call on hold, 
l Press “OLD . 
0 
To retrieve a held call, 
l Press line button with flashing light, 
o Press TAP if station does not have line appearance. 
Exclusive Hold 
This means that only you can retrieve the held call on your 
telephone. 
To place on exclusive hold, 
0 Press 
0 “OLD twice. 
To retrieve exclusive hold, 
e Press line button with flashing light. 
ma 
l Press 
0 TAP if station does not have line appearance. 
Direct Station Hold (parking a call to...

Direct Station Hold (continued) 
To retrieve a direct hold call, 
l From the hold receiving extension, 
did@@@. 
To cancel a direct hold call from station that placed call on hold, 
l Dial (*‘,@ pl us extension number of the station 
holding the call. Doing this reconnects you to the outside 
line. 
Call Park (parking a call to an orbit) 
To park a call in one of nine orbits, 
l While on line, press @a* 
l Dial a park zone access code (91 through 99). 
To retrieve a parked call, 
o From any station,...

Transferring Calls 
When transferring a call you can either identify the caller before 
you transfer (screened) or you can transfer the call without 
identifying the caller (unscreened). 
Screened Transfer 
To screen and transfer a call to another station in the system, 
l Answer call. 
l 
Press CONF . 
et3 Call is placed on hold automatically. 
l Dial extension number of party to be transferred to. 
mia 
, 
Press DSS button for one-button intercom calling. 
l When intercom party answers, announce call....

Unscreened Transfer (continued) 
? Hang up handset. 
NOTE: If the station to which unscreened transfers are made is busy, 
the transjierred calls will camp-on at the station. Each call will 
automatically ring the station when it becomes idle. 
l 
If a transferred call is not answered after a preprogrammed 
time, it will ring back to your station. 
l Answer by pressing flashing line key. 
Transfer Recall to Tandem Attendants 
If your system is programmed for this feature, unanswered trans- 
ferred calls...

Making Conference Calls 
Five-Party Conference Calls 
You can make conference calls that encompass up to five parties, 
including you as the originating station, in any combination of 
outside lines and inside stations. For example, you can conference 
three outside lines and two inside stations or four outside lines 
and one inside station or five inside stations - the combinations 
are up to you. 
To set up a conference call that includes either outside lines and 
inside stations, or just inside...

Unsupervised Conference Call 
Dropping out of a conference call and leaving outside lines in the 
conference is known as an unsupervised conference call. 
You can do this only when you are involved in a three-party 
conference call. 
To drop out of a conference call, dial 
0 # and hang up. 
NOTE: Conference volume levels are dependent upon the 
quality of the external lines. 
24  

Messaging 
Message Waiting Light 
If your station has been designated as a central message desk, you 
can turn on the message waiting light (above HOLD) of any 
telephone from your station to let the user know that a message 
awaits pickup. 
To receive a message at an alerted station, 
l Observe flashing light. 
l Lift handset. 
l Press @em . 
l Connection to station that left message is.automatic. 
To turn on the message waiting light, 
l Press@=@. 
l Dial extension number of station to be alerted. The...

LCD Messaging 
System-supplied messages can be set at a station to be received 
or displayed by a calling LCD speakerphone. These messages 
give information on the status of the telephone user. 
In the back of this guide there is a list entitled “LCD Messages.” 
Fill it in with the messages you have created and then make sure 
you distribute the list of messages to everyone in your group. 
To turn on message, 
l Press @a@@ . 
l Dial the desired code number from your message list. The 
default messages of...

Station-To-Station Messaging 
When a station-to-station call is made and no one answers, the 
caller may leave a message by activating the BLF light at the 
called station if the calling station is stored as a DSS /BLF at the 
called station. 
To turn on message light, 
l Make intercom call. If there is no answer: 
0 
Dial a @ . BLF light at called station turns on. 
To turn off message light, 
l Press @(jQa . 
l Dial extension number of station to turn off messagelight. 
To answer messaging, 
l Press...

Programming Your Telephone 
Autodial Programming 
Autodial is a feature that lets you: 
l Dial lengthy numbers using one or two buttons. 
l Store frequently used feature codes. 
Autodial can be stored: 
l At a blank programmable button, or 
l On a secondary level under a DSS button. 
Before you begin programming, write down: 
l The line(s) you will use to access the number. 
l The number or feature code you are storing. 
As you program numbers, fill in the identification strips on your 
telephone. Write...