Cisco Unity Connection 9x User Guide
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Step 3Followthepromptstodisabletheruleset. Disabling a Rule Set by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules,andDisable aTransferRuleSet. Connectionplaystheprompttodisablearulesetonlywhenthereisarulesetthatisenabledbutnot active. Note Step 4Followthepromptstodisabletheruleset. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip Using the Transfer All Rule Set TheTransferAllrulesetcontainsasinglerulethatforwardsallofyourcallstoaspecificdestinationfora specifiedtime.TransferAllistheonlyrulesetthatyoumustsetbyphone.CiscoUnityConnectionactivates therulesetanddisplaysitontheCallTransferRuleSetspageofthePersonalCallTransferRuleswebtool. WhenyouenableTransferAll,itimmediatelybecomesyouractiverulesetforthedurationspecified.Ifa transferredcallisnotansweredattheTransferAlldestination,Connectiontransfersthecalltovoicemail. Enabling the Transfer All Rule Set by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Step 3Followthepromptstotransferallcallstovoicemailortoaspecificphonenumber,andtosetthenumberof daysyouwanttheTransferAllrulesettobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 73 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls Disabling a Rule Set by Using Voice Commands
Enabling the Transfer All Rule Set by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules. Step 4Followthepromptstotransferallcallstovoicemailortoaspecificphonenumber,andtosetthenumberof daysyouwanttheTransferAllrulesettobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip Disabling the Transfer All Rule Set by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,thenPersonalCallTransfer Rules,andCancelTransferringAllCallstoThisDestination. Disabling the Transfer All Rule Set by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules,andCancel TransferringAllCallstoThisDestination. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 74 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls Enabling the Transfer All Rule Set by Using Voice Commands
Forwarding All Calls to Cisco Unity Connection YoucanforwardallyourincomingcallstoCiscoUnityConnectionsothatyourpersonalcalltransferrule setsareappliedtocallsimmediately.Withthisoption,thephonesystemdoesnotringyourextensionfirst beforeapplyingpersonalcalltransferrulesetstolocateyouwhenthereisnoanswer. Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Step 3FollowthepromptstoforwardallcallstoConnection,andtosetthenumberofdaysyouwanttheforwarding tobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip Forwarding All Calls to Cisco Unity Connection by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules. Step 4FollowthepromptstoforwardallcallstoConnection,andtosetthenumberofdaysyouwanttheforwarding tobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 75 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls Forwarding All Calls to Cisco Unity Connection
Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,thenPersonalCallTransfer Rules,andCancelForwardingAllCallstoCiscoUnityConnection. Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules,andCancel ForwardingAllCallstoCiscoUnityConnection. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 76 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad
CHAPTER 18 Changing Playback Settings •AboutPlaybackSettings,page77 •ChangingPlaybackVolumeforIndividualMessages,page77 •ChangingPlaybackSpeedforIndividualMessages,page78 •ChangingPlaybackVolumefortheConnectionConversation,page79 •ChangingPlaybackSpeedfortheConnectionConversation,page80 About Playback Settings Playbacksettingsallowyoutochangetheplaybackvolumeandtheplaybackspeedof: •Anindividualmessageasyouarelisteningtoit. •TheconversationforyourcurrentphonesessionatanypointwhileConnectionisplayingaprompt. Changesforindividualmessageplaybackdonotaffectplaybackforothermessagesyouhearduringthesame phonesession.Changesforconversationplaybacklastuntilyouhangupthephone;thenexttimeyoucall Connection,playbacksettingsareresettothedefaults. Toadjusttheconversationspeedorvolume,youusevoicecommands;youcannotusethephonekeypad.Note Changing Playback Volume for Individual Messages Asyoulistentoamessagebyphone,youcanadjustthevolumeforthatmessage.Changesdonotaffectthe playbackvolumeofothermessagesyouhearduringthesamephonesession. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 77
Changing Playback Volume for an Individual Message by Using the Phone Keypad Procedure Thekeythatyoupresstoadjustplaybackvolumewilldependonyourconversation.Askyoursystem administratorwhichkeyisassignedtochangeplaybackvolume.Whilelisteningtoamessage,toggleamong thesevolumesettings: DescriptionOption IncreasesthevolumePresskeyonce DecreasesthevolumePresskeyagain ReturnsthevolumetonormalPresskeyagain Changing Playback Volume for an Individual Message by Using Voice Commands Procedure Whilelisteningtoamessage,usethefollowingvoicecommands: CommandAction "Louder"or"Softer"Changevolume "Resetvolume"Resetplaybackvolumetothedefaultsetting(notavailableon somesystems) Changing Playback Speed for Individual Messages Asyoulistentoamessagebyphone,youcanadjusttheplaybackspeedforthatmessage.Changesdonot affecttheplaybackspeedofothermessagesyouhearduringthesamephonesession. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 78 Changing Playback Settings Changing Playback Volume for an Individual Message by Using the Phone Keypad
Changing Playback Speed for an Individual Message by Using the Phone Keypad Procedure Thekeythatyoupresstoadjustplaybackspeedwilldependonyourconversation.Askyoursystem administratorwhichkeysareassignedtoincreaseanddecreaseplaybackspeed.Whilelisteningtoamessage, usethefollowingspeedsettings: DescriptionOption Slowmessageplayback.Pressdecreasekey Fastmessageplayback.Pressincreasekeyonce Fastermessageplayback.Pressincreasekeyagain Changing Playback Speed for an Individual Message by Using Voice Commands Procedure Whilelisteningtoamessage,usethefollowingvoicecommands: CommandAction "Slower"Slowplayback "Faster"Fastplayback "Resetspeed"Resetplaybackspeed Therearefourplaybackspeedsavailable:thespeedatwhichthemessagewasrecorded,oneslower speed,andtwofasterspeeds. Tip Changing Playback Volume for the Connection Conversation YoucanusevoicecommandstochangethevolumeoftheCiscoUnityConnectionconversationatanypoint whileConnectionisplayingprompts.(Youcannotusethephonekeypadtoadjusttheconversationvolume.) Changeslastuntilyouhangupthephone;thenexttimeyoucallConnection,thevolumeisresettothedefault setting. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 79 Changing Playback Settings Changing Playback Speed for an Individual Message by Using the Phone Keypad
Changing Conversation Playback Volume by Using Voice Commands Procedure Whilelisteningtoaprompt,usethefollowingvoicecommands: CommandAction "Louder"or"Softer"Changevolume "Resetvolume"Resetplaybackvolumetothedefaultsetting(notavailableon somesystems) Changing Playback Speed for the Connection Conversation YoucanusevoicecommandstochangethespeedoftheCiscoUnityConnectionconversationatanypoint whileConnectionisplayingprompts.(Youcannotusethephonekeypadtoadjusttheconversationspeed.) Changeslastuntilyouhangupthephone;thenexttimeyoucallConnection,thespeedisresettothedefault setting. Changing Conversation Playback Speed by Using Voice Commands Procedure Whilelisteningtoaprompt,usethefollowingvoicecommands: CommandAction "Slower"or"Faster"Changespeed "ResetspeedResetplaybackspeedtothedefaultsetting User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 80 Changing Playback Settings Changing Conversation Playback Volume by Using Voice Commands
CHAPTER 19 Broadcast Messages •AboutBroadcastMessages,page81 About Broadcast Messages Occasionally,youmayreceiveavoicemessageknownasabroadcastmessagefromyourCiscoUnity Connectionadministrator,networkadministrator,ormanagementpersonnelinyourorganization.Broadcast messagesarerecordedannouncementssenttoeveryoneinyourorganization.Forexample,yourConnection administratormaysendamessageaskingalluserstochangetheirPINs,oraHumanResourcesmanagermay sendamessageremindingemployeesaboutadeadlineforanewbenefitspackage. Connectionplaysanybroadcastmessagesimmediatelyafteryousigninbyphone.Youmustlistentoeach broadcastmessageinitsentiretybeforeConnectionwillallowyoutocheckyournewandsavedmessagesor tochangeyoursetupoptions.Onceabroadcastmessagehasbeenplayed,itispermanentlydeletedforyou. Youcannotrespondtoorsavebroadcastmessages. Broadcastmessagesdonottriggerthemessageindicatoronyourphone(forexample,alightoradistinctive dialtonewhenyoupickupthereceiver). Ifyouareusingthevoice-recognitionoption,youcannotuseavoicecommandtodeleteabroadcastmessage. Instead,youarepromptedtopress#whenthemessageisfinishedplaying.Oncethemessageisdeleted,you cancontinueusingvoicecommandstoplayandmanageothermessages. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 81
User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 82 Broadcast Messages About Broadcast Messages