Cisco Unity Connection 9x User Guide
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User Guide for the Cisco Unity Connection Phone Interface
(Release 9.x)
First Published: June11,2012
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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CONTENTS CHAPTER 1 EnrollingasaCiscoUnityConnectionUser1 AboutEnrollment1 EnrollingasaUser2 CHAPTER 2 WorkingwithCiscoUnityConnectionbyPhone3 AbouttheConnectionConversation3 UsingthePhoneKeypadwiththeConnectionConversation3 UsingVoiceCommandswiththeConnectionConversation4 CHAPTER 3 VoicemailBasics5 CallingCiscoUnityConnection5 SendingVoiceMessages5 SendingaVoiceMessagebyUsingthePhoneKeypad6 SendingaVoiceMessagebyUsingVoiceCommands7 CheckingMessages8 CheckingMessagesbyUsingthePhoneKeypad8 CheckingMessagesbyUsingVoiceCommands9 ReplyingtoMessages10 ReplyingtoaVoiceMessagebyUsingthePhoneKeypad10 ReplyingtoaVoiceMessagebyUsingVoiceCommands11 ForwardingMessages12 ForwardingaMessagebyUsingthePhoneKeypad12 ForwardingaMessagebyUsingVoiceCommands13 ManagingReceipts14 ManagingReceiptsbyUsingthePhoneKeypad14 ManagingReceiptsbyUsingVoiceCommands15 CHAPTER 4 FindingMessages17 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) iii
AboutFindingMessages17 FindingMessagesbyUsingtheMessageLocatorOption17 FindingMessageswithMessageLocatorbyUsingthePhoneKeypad18 FindingMessagesbyUsingthePhoneViewOption18 FindingMessageswithPhoneViewbyUsingthePhoneKeypad19 FindingMessageswithPhoneViewbyUsingVoiceCommands20 FindingMessagesbyUsingtheGotoMessageOption21 FindingMessageswithGotoMessagebyUsingthePhoneKeypad22 CHAPTER 5 ManagingDeletedMessages23 AboutDeletedMessages23 PermanentlyDeletingDeletedMessages23 PermanentlyDeletingMessagesbyUsingthePhoneKeypad24 PermanentlyDeletingMessagesbyUsingVoiceCommands24 CheckingDeletedMessages24 CheckingDeletedMessagesbyUsingthePhoneKeypad25 CheckingDeletedMessagesbyUsingVoiceCommands25 CHAPTER 6 ManagingDispatchMessages27 AboutDispatchMessages27 RespondingtoDispatchMessages27 RespondingtoaDispatchMessagebyUsingthePhoneKeypad28 RespondingtoaDispatchMessagebyUsingVoiceCommands28 CHAPTER 7 UsingVoiceCommandstoPlaceCalls29 AboutUsingVoiceCommandstoPlaceCalls29 PlacingCallsbyUsingVoiceCommands29 CHAPTER 8 ManagingMeetings31 AboutManagingMeetings31 ListingUpcomingMeetings31 ListingUpcomingMeetingsbyUsingthePhoneKeypad32 ListingUpcomingMeetingsbyUsingVoiceCommands32 StartingImmediateMeetingsinCiscoUnifiedMeetingPlace33 StartinganImmediateMeetingbyUsingthePhoneKeypad33 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) iv Contents
StartinganImmediateMeetingbyUsingVoiceCommands33 CHAPTER 9 ManagingPersonalGreetings35 AboutPersonalGreetings35 RerecordingYourCurrentGreeting36 RerecordingYourCurrentGreetingbyUsingthePhoneKeypad37 RerecordingYourCurrentGreetingbyPhoneUsingVoiceCommands37 TurningYourAlternateGreetingOnorOff37 TurningYourAlternateGreetingOnorOffbyUsingthePhoneKeypad37 TurningYourAlternateGreetingOnorOffbyUsingVoiceCommands38 ChangingGreetings38 ChangingaGreetingbyUsingthePhoneKeypad39 ChangingaGreetingbyUsingVoiceCommands39 PlayingAllGreetings40 PlayingAllGreetingsbyUsingthePhoneKeypad40 PlayingAllGreetingsbyUsingVoiceCommands41 RecordingGreetingsinAdditionalLanguageswithaMultilingualSystem41 RecordingaGreetinginanAdditionalLanguagebyUsingthePhoneKeypad41 RecordingaGreetinginanAdditionalLanguagebyUsingVoiceCommands42 CHAPTER 10 ManagingMessageNotification43 AboutMessageNotification43 TurningNotificationtoDevicesOnorOff43 TurningNotificationtoaDeviceOnorOffbyUsingthePhoneKeypad44 TurningNotificationtoaDeviceOnorOffbyUsingVoiceCommands44 ChangingNotificationPhoneNumbers44 ChangingaNotificationPhoneNumberbyUsingthePhoneKeypad45 ChangingaNotificationPhoneNumberbyUsingVoiceCommands45 CHAPTER 11 ManagingPrivateLists47 AboutPrivateLists47 CreatingPrivateLists47 CreatingaPrivateListbyUsingthePhoneKeypad48 CreatingaPrivateListbyUsingVoiceCommands48 ChangingtheMembersofPrivateLists49 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) v Contents
ChangingtheMembersofaPrivateListbyUsingthePhoneKeypad49 ChangingtheMembersofaPrivateListbyUsingVoiceCommands49 ChangingtheRecordedNamesofPrivateLists50 ChangingtheRecordedNameofaPrivateListbyUsingthePhoneKeypad50 ChangingtheRecordedNameofaPrivateListbyUsingVoiceCommands50 DeletingPrivateLists51 CHAPTER 12 ManagingYourAddressingPriorityList53 AbouttheAddressingPriorityList53 ChangingYourAddressingPriorityList53 ChangingYourAddressingPriorityListbyUsingthePhoneKeypad54 ChangingYourAddressingPriorityListbyUsingVoiceCommands54 CHAPTER 13 ChangingYourUserPreferences55 AboutUserPreferences55 ChangingYourPIN55 ChangingYourPINbyUsingthePhoneKeypad56 ChangingYourPINbyUsingVoiceCommands56 ChangingYourRecordedName56 ChangingYourRecordedNamebyUsingthePhoneKeypad57 ChangingYourRecordedNamebyUsingVoiceCommands57 ChangingYourDirectoryListingStatus57 ChangingYourDirectoryListingStatusbyUsingthePhoneKeypad57 ChangingYourDirectoryListingStatusbyUsingVoiceCommands58 ChangingYourAlternateDevices58 ChangingYourAlternateDevicesbyUsingthePhoneKeypad59 ChangingYourAlternateDevicesbyUsingVoiceCommands59 CHAPTER 14 ChoosingaConnectionConversationMenuStyle61 AbouttheConnectionConversationMenuStyles61 ChangingYourConnectionConversationMenuStyle61 ChangingYourConnectionConversationMenuStylebyUsingthePhoneKeypad61 ChangingYourConnectionConversationMenuStylebyUsingVoiceCommands62 CHAPTER 15 ManagingCallTransferRules63 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) vi Contents
AboutCallTransferRules63 ChangingSettingsforCallTransferRules64 ChangingtheSettingsforaCallTransferRulebyUsingthePhoneKeypad64 ChangingtheSettingsforaCallTransferRulebyUsingVoiceCommands64 CHAPTER 16 ManagingYourAlternateContactNumbers67 AboutAlternateContactNumbers67 ChangingYourAlternateContactNumbers67 SpecifyinganAlternateContactNumberbyUsingthePhoneKeypad68 SpecifyinganAlternateContactNumberbyUsingVoiceCommands68 CHAPTER 17 ManagingPersonalCallTransferRuleSetstoHandleIncomingCalls69 AboutPersonalCallTransferRuleSets69 EnablingandDisablingtheUseofPersonalCallTransferRuleSetsbyBasicTransferRules69 EnablingorDisablingtheUseofPersonalCallTransferRuleSetsbyaBasicTransferRule byUsingthePhoneKeypad70 EnablingorDisablingtheUseofPersonalCallTransferRuleSetsbyaBasicTransferRule byUsingVoiceCommands70 EnablingandDisablingtheUseofPersonalCallTransferRuleSets70 EnablingorDisablingtheUseofPersonalCallTransferRuleSetsbyUsingthePhone Keypad71 EnablingorDisablingtheUseofPersonalCallTransferRuleSetsbyUsingVoice Commands71 EnablingandDisablingIndividualRuleSets71 EnablingaRuleSetbyUsingthePhoneKeypad72 EnablingaRuleSetbyUsingVoiceCommands72 DisablingaRuleSetbyUsingthePhoneKeypad72 DisablingaRuleSetbyUsingVoiceCommands73 UsingtheTransferAllRuleSet73 EnablingtheTransferAllRuleSetbyUsingthePhoneKeypad73 EnablingtheTransferAllRuleSetbyUsingVoiceCommands74 DisablingtheTransferAllRuleSetbyUsingthePhoneKeypad74 DisablingtheTransferAllRuleSetbyUsingVoiceCommands74 ForwardingAllCallstoCiscoUnityConnection75 ForwardingAllCallstoCiscoUnityConnectionbyUsingthePhoneKeypad75 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) vii Contents
ForwardingAllCallstoCiscoUnityConnectionbyUsingVoiceCommands75 CancelingForwardingofAllCallstoCiscoUnityConnectionbyUsingthePhone Keypad76 CancelingForwardingofAllCallstoCiscoUnityConnectionbyUsingVoice Commands76 CHAPTER 18 ChangingPlaybackSettings77 AboutPlaybackSettings77 ChangingPlaybackVolumeforIndividualMessages77 ChangingPlaybackVolumeforanIndividualMessagebyUsingthePhoneKeypad78 ChangingPlaybackVolumeforanIndividualMessagebyUsingVoiceCommands78 ChangingPlaybackSpeedforIndividualMessages78 ChangingPlaybackSpeedforanIndividualMessagebyUsingthePhoneKeypad79 ChangingPlaybackSpeedforanIndividualMessagebyUsingVoiceCommands79 ChangingPlaybackVolumefortheConnectionConversation79 ChangingConversationPlaybackVolumebyUsingVoiceCommands80 ChangingPlaybackSpeedfortheConnectionConversation80 ChangingConversationPlaybackSpeedbyUsingVoiceCommands80 CHAPTER 19 BroadcastMessages81 AboutBroadcastMessages81 CHAPTER 20 ManagingtheSizeofYourMailbox83 AboutMailboxSize83 ReasonsYourMailboxMayFillUpQuickly83 CHAPTER 21 CiscoUnityConnectionPhoneMenusandVoiceCommands85 AboutthePhoneMenuandVoiceCommandTables85 PhoneMenusfortheStandardConversation85 PhoneMenusfortheClassicConversation90 PhoneMenusforOptionalConversation194 PhoneMenusforAlternateKeypadMappingN98 PhoneMenusforAlternateKeypadMappingX101 PhoneMenusforAlternateKeypadMappingS103 VoiceCommands106 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) viii Contents
CHAPTER 1 Enrolling as a Cisco Unity Connection User •AboutEnrollment,page1 •EnrollingasaUser,page2 About Enrollment YourfirststepinusingCiscoUnityConnectionistoenrollasauser,whichyoudobyphone.Typically, Connectionissetupsothatyouhearthefirst-timeenrollmentconversationwhenyoucallthesystemforthe firsttime. Thefirst-timeenrollmentconversationisasetofprerecordedpromptsthatguideyouasyoudothefollowing tasks: •Recordyourname. •Recordagreetingthatoutsidecallershearwhenyoudonotansweryourphone. •ChangeyourPIN. •Choosewhethertobelistedinthedirectory.(Whenyouarelistedinthedirectory,callerswhodonot knowyourextensioncanreachyoubyspellingorsayingyourname.) Typically,yourConnectionadministratorgivesyouanID(usuallyyourdeskphoneextension)andatemporary PIN. Atanytimeafterenrollment,youcanrerecordyournameandgreeting,orchangeyourPINanddirectory listingstatus. Related Topics EnrollingasaUser,onpage2 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 1
Enrolling as a User Procedure Step 1DialtheapplicablenumbertocallCiscoUnityConnectionfromyourdeskphone,fromanotherphonewithin yourorganization,orfromoutsideyourorganization. Step 2Ifyouarecallingfromanotherphonewithinyourorganizationorfromoutsideyourorganization,press* (starkey)whenConnectionanswers. Step 3Respondasprompted.YoudonotneedtorefertoanyConnectiondocumentationduringenrollment.The systemwilltellyouwhentheenrollmentprocessiscomplete. Ifyouhangupbeforeyouhaveenrolledcompletely,thefirst-timeenrollmentconversationplaysagainthe nexttimeyousignintoConnection. Related Topics AboutEnrollment,onpage1 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 2 Enrolling as a Cisco Unity Connection User Enrolling as a User