Cisco Unity Connection 9x User Guide
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CHAPTER 5 Managing Deleted Messages •AboutDeletedMessages,page23 •PermanentlyDeletingDeletedMessages,page23 •CheckingDeletedMessages,page24 About Deleted Messages CiscoUnityConnectionsavesyourdeletedmessages;youcanplay,restore,orpermanentlydeletethem. Permanently Deleting Deleted Messages Deletingmessagescanbeanimportantwaytoreducethesizeofyourmailbox,especiallywhenCiscoUnity Connectionisnotsetuptoautomaticallydeletemessagesoncetheyreachacertainage. AskyourConnectionadministratorifthesystemissetuptoenforceamessage-retentionpolicy.Connection doesnotindicatewhenamessage-retentionpolicyisenforced,nordoesitwarnyoubeforemessagesare permanentlydeletedasaresultofsuchapolicy.IfConnectionisnotsetuptodoso,makesurethatyou permanentlydeletemessagesperiodically. Related Topics ManagingtheSizeofYourMailbox,onpage83 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 23
Permanently Deleting Messages by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionReviewOldMessages,thenDeletedMessages. Step 3Followthepromptstoreviewyourdeletedmessagesanddeletethemindividually,ortodeleteallmessages atonce. Permanently Deleting Messages by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionaskswhatyouwanttodo,say: "EmptyDeletedItemsfolder"topermanentlydeletealldeletedmessages.Say"Yes"whenConnection promptsyoutoconfirmtheaction. Or "Playdeletedmessages"topermanentlydeletemessagesonebyone.Afteryouhavelistenedtoamessage, say"Delete"topermanentlydeleteit.Toskiptothenextmessagewithoutdeletingthecurrentmessage,say "Next." Checking Deleted Messages Youcanplayyourdeletedmessages,justasyoucanplaynewandsavedmessages.Youcanalsorestorea deletedmessageasaneworsavedmessage. Bydefault,themostrecentmessagesareplayedfirst.NotethatyoucannotenabletheMessageTypemenu orspecifyaplaybackorderbymessagetypefordeletedmessages. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 24 Managing Deleted Messages Permanently Deleting Messages by Using the Phone Keypad
Checking Deleted Messages by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionReviewOldMessages,thenDeletedMessages. Step 3Followthepromptstomanageadeletedmessageafteryouhavelistenedtoit. Step 4WhenConnectionasks,"Whatdoyouwanttodo,"say Example: WhenConnectionasks,"Whatdoyouwanttodo,"say Checking Deleted Messages by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks"Whatdoyouwanttodo,"say: "Playdeletedmessages"toplayalldeletedmessages. Or "Playdeletedmessagesfrom"toheardeletedvoicemessagesfromaspecificConnection user. Or "Playdeleted"toheardeletedmessagesofaspecifictype.(Notethat Connectionplaysemailsonlyforuserswhohavethetext-to-speechoption.) Step 3Followthepromptsandusethefollowingvoicecommandstomanageadeletedmessageafteryouhave listenedtoit: VoiceCommandAction "Repeat"Replaymessage "Previous"Playpreviousmessage "Next"Playnextmessage "Saved"Restoreassaved "Delete"Deletemessagepermanently User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 25 Managing Deleted Messages Checking Deleted Messages by Using the Phone Keypad
VoiceCommandAction "Reply"Replytomessage "Callsender"Callmessagesender (Notavailableonsomesystems.) "Forward"Forwardmessage "Marknew"Restoreasnew (Notavailableonsomesystems.) "Messageproperties"Playmessageproperties User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 26 Managing Deleted Messages Checking Deleted Messages by Using Voice Commands
CHAPTER 6 Managing Dispatch Messages •AboutDispatchMessages,page27 •RespondingtoDispatchMessages,page27 About Dispatch Messages Dispatchmessagesaresenttoadistributionlistofuserswhoareavailabletorespondtoissues.Onlyone personneedstoacceptadispatchmessage.AfterCiscoUnityConnectionplaysadispatchmessage,itprovides thefollowingoptions: Meansthatyouaretheonlymemberofthedistributionlistwhowillacceptthe message.Copiesofthemessageareremovedfromthemailboxesofallother recipients,whethertheyhavelistenedtothemessageornot. Acceptthemessage Meansthatthemessageisremovedfromyourmailbox,butcopiesofthemessage remainasunheardinthemailboxesofotherrecipientswhohavenotyetdeclined themessage. Ifallotherrecipientshavedeclinedthedispatchmessage,youmust acceptit.Youwillnotbeallowedtodeclinethemessage. Note Declinethemessage Meansthatthemessageremainsasanunheardmessageinyourmailboxand inthemailboxesoftheotherrecipientswhohavenotyetdeclinedthemessage. Postponethemessage Responding to Dispatch Messages Notethefollowingconsiderationsaboutrespondingtodispatchmessages: •Ifanotherrecipientacceptsthedispatchmessagebeforeyouacceptit,yourcopyofthemessageis removedfromyourmailbox. •Whenyoudeclineadispatchmessage,CiscoUnityConnectiondoesnotmoveittoyourdeleteditems folder. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 27
•Dispatchmessagestriggerthemessageindicatoronyourphone.Ifanotherrecipientacceptsadispatch message,Connectionturnsofftheindicatorafteritremovesthemessagefromyourmailbox.Theremay beawindowoftimebetweenmessageremovalandtheindicatorgoingoff.Ifyoufindnonewmessages afternotingtheindicator,itlikelyisbecauseyoucheckedduringthiswindow. •Whenconfiguringmessagenotificationrulestoincludedispatchmessages,beawarethatbythetime youreceiveanotificationandcallintoretrievethemessage,itmaybegonefromyourmailboxbecause anotheruserhasalreadyacceptedthemessage. Related Topics AboutDispatchMessages,onpage27 Responding to a Dispatch Message by Using the Phone Keypad Procedure Afterlisteningtoadispatchmessage,followthepromptstoaccept,decline,orpostponethemessage. Responding to a Dispatch Message by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "Playdispatchmessages." Step 3Afterlisteningtoadispatchmessage,followthepromptsandusethefollowingvoicecommandstorespond tothemessage: VoiceCommandAction "Accept"Acceptthemessage "Decline"Declinethemessage "Postpone"Postponethemessage User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 28 Managing Dispatch Messages Responding to a Dispatch Message by Using the Phone Keypad
CHAPTER 7 Using Voice Commands to Place Calls •AboutUsingVoiceCommandstoPlaceCalls,page29 •PlacingCallsbyUsingVoiceCommands,page29 About Using Voice Commands to Place Calls YoucanplaceacalltoacontactortoanotherCiscoUnityConnectionuserbysayingtheperson'sname,or phonenumberorextension. Forexample,whenyousay"CallHarrietSmith,"ConnectionfindstheextensionforHarrietinthecorporate directoryandplacesthecall.Whenyousay"CallMomathome,"Connectionfindsyourmother'shomephone numberinyourcontactlistandplacesthecall. Toplacecallsbyusingvoicecommands,youmustbesignedintoConnection.Thisfeaturecanbeuseful whenyouarecheckingmessagesandwanttoplaceorreturncalls. Afteryousayaname,phonenumber,orextension,Connectionplaysamatchingnameornumberandplaces thecall.IfConnectionfindsmorethanonematchforanameornumberthatyourequested,thefirstmatchis playedandConnectionwillaskyoutoconfirmwhetherthematchiscorrect.Ifnot,say"No,"andConnection willcontinuetoplaytheothermatches. Placing Calls by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "Call"tocallaConnectionuser.(Forexample,"CallFrankEdwards.") Or "Callat"tocallacontactataparticularnumber.(For example,"CallBobonhismobile"or"CallServiceDepartmentatwork.") Or User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 29
"Call"tocallaConnectionextensionoraphonenumber.Sayeachdigitindividually.(Forexample, forextension12345,say"Callonetwothreefourfive,"not"Calltwelvethreeforty-five.") Step 3AsConnectionsaysthenameornumberofthepersonyouarecalling,youcansay"Cancel"tohaltthelast actionwithoutlosingyourconnectiontothesystem. Related Topics AboutUsingVoiceCommandstoPlaceCalls,onpage29 User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 30 Using Voice Commands to Place Calls Placing Calls by Using Voice Commands
CHAPTER 8 Managing Meetings •AboutManagingMeetings,page31 •ListingUpcomingMeetings,page31 •StartingImmediateMeetingsinCiscoUnifiedMeetingPlace,page33 About Managing Meetings RevisedNovember16,2010 YoucancheckupcomingappointmentsandmeetingsthatarescheduledinMicrosoftOutlookorinCisco UnifiedMeetingPlace. Otheractionsthatyoucantaketomanageyourmeetingsinclude: •Acceptingordecliningmeetinginvitations(Outlookmeetingsonly). •Joiningameetingthatisinprogress. •Listingtheparticipantsofameeting. •Hearingthedetailsofameetinginvitation. •Sendingamessagetothemeetingorganizer. •Sendingamessagetothemeetingparticipants. •Cancelingameeting(meetingorganizeronly). •StartinganimmediatemeetinginCiscoUnifiedMeetingPlace. Listing Upcoming Meetings RevisedNovember16,2010 Inadditiontoplayingalistofyourupcomingmeetings,CiscoUnityConnectionplaysdetailsabouteach meetingandprovidesalistofactionsyoucantake. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 31
Listing Upcoming Meetings by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionMeetings. Step 3Followthepromptstodefinetheperiodoftimeforwhichyouwanttohearthelistofmeetings. Step 4Aseachmeetingislisted,followthepromptstogetdetailsaboutthemeeting,jointhemeeting,listthe participants,sendamessagetotheorganizer,sendamessagetothemeetingparticipants,acceptameeting invitation,ordeclineameetinginvitation.Themeetingowneralsohastheoptiontocancelameeting. Listing Upcoming Meetings by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "PlayMeetings"or"ListMeetings"tolistthetime,meetingorganizer,andsubjectforallcurrentand upcomingmeetings. Or "PlayMeetingson"or"ListMeetingson"tolistthetime,meetingorganizer,andsubject formeetingsonaspecificdate. Step 3Followthepromptsandusethefollowingvoicecommandstomanageameetingafteryouhavelistenedto thedescription: VoiceCommandAction "Join"JoinaCiscoUnifiedMeetingPlacemeeting "Listparticipants"Hearlistofparticipants "Details"Heardetailsfromthemeetingreminder "Sendmessagetoorganizer"Recordavoicemessagetosendtomeetingorganizer "Sendmessagetoparticipants"Recordavoicemessagetosendtomeetingparticipants "Next"Hearthetime,meetingorganizer,andsubjectforthenextmeetingin yourcalendar User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 32 Managing Meetings Listing Upcoming Meetings by Using the Phone Keypad