Cisco Unity Connection 9x User Guide
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CHAPTER 15 Managing Call Transfer Rules •AboutCallTransferRules,page63 •ChangingSettingsforCallTransferRules,page64 About Call Transfer Rules CalltransferrulescontrolhowCiscoUnityConnectionhandlesincomingindirectcalls,whicharefromcallers whodonotdialyoudirectly(forexample,callerswhousethedirectorytoreachyou).Fordirectcalls—when outsidecallersorotherusersdialyourpersonalphonenumbertoreachyou—yourConnectiontransfersettings donotapply. Youcanchoosetoanswerindirectcalls,oryoucanhaveindirectcallsroutedimmediatelytovoicemail. Tosetupcalltransfersfordirectcallstoyourextension,talktoyourConnectionadministrator.Yourdesk phoneoreventhephonesystemthatyourorganizationusesmayoffertransferfeaturesthatyoucanuse tomanagedirectcalls. Tip Thethreecalltransferrulesandhowtheyworkaredescribedbelow. StandardTransferRule ThistransferruleisactiveduringthebusinesshoursthatyourConnectionadministratorspecifiedforyour organization.Ifnoothertransferrulesareturnedon,thestandardtransferruleisactivefornonbusinesshours aswell. Bydesign,thestandardtransferrulecannotbeturnedoff. AlternateTransferRule Turnonthistransferruleforaspecifictimeperiodwhenyouwanttooverridetheothertransferrules.For example,youmaywanttorouteallyourcallsimmediatelytovoicemailwhileyouareoutoftheofficeon vacationoryoumaywanttotransferyourcallstoadifferentextensionifyouaretemporarilyworkingfrom anotherlocation. Whenitisturnedon,thealternatetransferruleisalwaysactive.Itoverridesallothertransferrules. ClosedTransferRule User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 63
Turnonthistransferruletosethowindirectcallstoyouarehandledduringthenonbusinesshoursthatyour Connectionadministratorspecifiedforyourorganization.Forexample,youmaywanttorouteallyourcalls immediatelytovoicemailduringnonbusinesshours. Whenitisturnedon,theclosedtransferruleisactiveduringnonbusinesshours. Changing Settings for Call Transfer Rules Youcanchoosetohaveindirectcallsringyourextension,oranotherextensionorphonenumberthatyou specify,orbetransferredimmediatelytovoicemail,soyourphonedoesnotringatall.(Whenyousendcalls tovoicemail,callersdonothavetowaitwhileyourphoneringsunanswered.Yourgreetingplaysimmediately.) Changing the Settings for a Call Transfer Rule by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings. Step 3Selectthetransferrulewhosesettingsyouwanttochange. Step 4AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisabletherule, toswitchbetweentransferringcallstoaphoneandtovoicemail,ortochangeyourtransferphonenumber. (Totransfercallstoanexternalphonenumber,contactyourConnectionadministrator.) Changingyourtransfernumberdoesnotchangewhethercallsaretransferredtoaphoneorsentto voicemail.ConnectiontransferscallstoyourtransfernumberonlyifyoualsospecifythatConnection transferyourcallstoaphone. Note Changing the Settings for a Call Transfer Rule by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings. Step 4Selectthetransferrulewhosesettingsyouwanttochange. Step 5AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisabletherule, toswitchbetweentransferringcallstoaphoneandtovoicemail,ortochangeyourtransferphonenumber. (Totransfercallstoanexternalphonenumber,contactyourConnectionadministrator.) Changingyourtransfernumberdoesnotchangewhethercallsaretransferredtoaphoneorsentto voicemail.ConnectiontransferscallstoyourtransfernumberonlyifyoualsospecifythatConnection transferyourcallstoaphone. Note User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 64 Managing Call Transfer Rules Changing Settings for Call Transfer Rules
Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 65 Managing Call Transfer Rules Changing the Settings for a Call Transfer Rule by Using Voice Commands
User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 66 Managing Call Transfer Rules Changing the Settings for a Call Transfer Rule by Using Voice Commands
CHAPTER 16 Managing Your Alternate Contact Numbers •AboutAlternateContactNumbers,page67 •ChangingYourAlternateContactNumbers,page67 About Alternate Contact Numbers Alternatecontactnumbersallowyoutooffercallerstheoptiontotransfertoothernumbersbypressingakey astheylistentoyourgreeting.Analternatecontactnumbercanbetheextensionforanoperatororforanother user(suchasasupervisororcoworker),oranyothernumberwhereyouoranotherpersoncanbereached. YourCiscoUnityConnectionadministratordetermineswhichkeyscallerscanpresstotransfertoalternate contactnumbers;youmaybeabletospecifyupto12alternatecontactnumbers(oneforeachkeyonthe phonekeypad). Changing Your Alternate Contact Numbers Tospecifyanalternatecontactnumberoutsideyourorganization,beginwithanyaccesscodeneededtomake anexternalcall(forexample,9).Forlong-distancenumbers,includetheapplicabledialingcodes(forexample, 1andtheareacode). Whenyouspecifyanalternatecontactnumber,youmaywanttoupdateyourgreetingstoincludethe information(forexample:"Iamawayfrommydeskrightnow.Leaveamessageatthetone,orpress4 totransfertoanothersalesrepresentative."). Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 67
Specifying an Alternate Contact Number by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenAlternateContactNumbers. Connectionplaystheprompttoconfigurealternatecontactnumbersonlywhenoneormorekeysare configuredtotransfertoanalternatecontactnumber. Note Step 3Followthepromptstospecifyoneormorealternatecontactnumbers.Thepromptstellyouwhichkeyscan beusedtotransfertoalternatecontactnumbers. Specifying an Alternate Contact Number by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionAlternateContactNumbers. Connectionplaystheprompttoconfigurealternatecontactnumbersonlywhenoneormorekeysare configuredtotransfertoanalternatecontactnumber. Note Step 4Followthepromptstospecifyoneormorealternatecontactnumbers.Thepromptstellyouwhichkeyscan beusedtotransfertoalternatecontactnumbers. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 68 Managing Your Alternate Contact Numbers Specifying an Alternate Contact Number by Using the Phone Keypad
CHAPTER 17 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls •AboutPersonalCallTransferRuleSets,page69 •EnablingandDisablingtheUseofPersonalCallTransferRuleSetsbyBasicTransferRules,page69 •EnablingandDisablingtheUseofPersonalCallTransferRuleSets,page70 •EnablingandDisablingIndividualRuleSets,page71 •UsingtheTransferAllRuleSet,page73 •ForwardingAllCallstoCiscoUnityConnection,page75 About Personal Call Transfer Rule Sets YousetuppersonalcalltransferrulesetssothatCiscoUnityConnectiontransfersparticularcallstoyou accordingtocalleridentity,timeofday,andyourmeetingschedule,ortransfersyourcallstovoicemailorto anotherphonenumber.Personalcalltransferrulesaremoreadvancedthanthebasictransferrules—standard, alternate,andclosed—whichallowyoutoconfigurebasictransfersettings. YoumanageyourpersonalcalltransferrulesetsinthePersonalCallTransferRuleswebtool.Oncerulesets havebeendefined,youcanenabletheminthewebtoolorbyphone.(Formoreinformationonhowyouuse andmanagepersonalcalltransferrulesets,seetheUserGuidefortheCiscoUnityConnectionPersonalCall TransferRulesWebTool.) Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules CiscoUnityConnectionusespersonalcalltransferrulestoprocessyourcallsonlywhentheactivebasic rule—standard,alternateorclosed—isconfiguredtoapplypersonalcalltransferrulesinsteadofthebasic settings. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 69
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings. Step 3Selectthestandard,alternate,orclosedtransferrule. Step 4AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisablepersonal calltransferrules. Step 5RepeatStep3andStep4foreachbasictransferrule,asapplicable. Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings. Step 4Selectthestandard,alternate,orclosedtransferrule. Step 5AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisablepersonal calltransferrules. Step 6RepeatStep4andStep5foreachbasictransferrule,asapplicable. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip Enabling and Disabling the Use of Personal Call Transfer Rule Sets EnablingmeansthatConnectionusesyourpersonalcalltransferrulesetstoprocesscallsifyourbasictransfer rules—thestandard,alternateorclosedtransferrule—areconfiguredtoapplypersonalcalltransferrules insteadofthebasicsettings.DisablingmeansthatConnectiondoesnotusepersonalcalltransferrulesetsto User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 70 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad
processcallsevenifyourbasictransferrulesareconfiguredtoapplypersonalcalltransferrules.Inthatcase, callswillbetransferredtoyourextension. Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Step 3Toenable,selecttheoptiontoturncallroutingrulesonafterConnectiontellsyouthattheyareoff. Todisable,selecttheoptionTurnCallRoutingRulesOff. Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules. Step 4Toenable,selecttheoptiontoturncallroutingrulesonafterConnectiontellsyouthattheyareoff. Todisable,selecttheoptionTurnCallRoutingRulesOff. Enabling and Disabling Individual Rule Sets Youcanenableonlyonerulesetatatimebyphone,andtherulesetbecomesactiveimmediately.CiscoUnity Connectionplaystheenablepromptonlywhenyouhavearulesetthatisdisabled. Disablingarulesetmeansmakingitineligibletobeactive.Connectionplaysthedisablepromptonlywhen youhavearulesetthatisenabledbutnotactive. Whennorulesetsaredefinedoractive,callsaretransferredtoyourextension. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 71 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad
Enabling a Rule Set by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Connectionplaystheprompttoenablearulesetonlywhenpersonalcalltransferrulesetsareenabled foruse. Note Step 3SelecttheoptionEnableaTransferRuleSet. Step 4Followthepromptstoactivatearulesetandtosetthenumberofdaysyouwanttherulesettobeactive. Enabling a Rule Set by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules. Connectionplaystheprompttoenablearulesetonlywhenpersonalcalltransferrulesetsareenabled foruse. Note Step 4SelecttheoptionEnableaTransferRuleSet. Step 5Followthepromptstoactivatearulesetandtosetthenumberofdaysyouwanttherulesettobeactive. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip Disabling a Rule Set by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,thenPersonalCallTransfer Rules,andDisableaTransferRuleSet. Connectionplaystheprompttodisablearulesetonlywhenthereisarulesetthatisenabledbutnot active. Note User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 72 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls Enabling a Rule Set by Using the Phone Keypad